diff --git a/app/assets/javascripts/app/controllers/report.js.coffee b/app/assets/javascripts/app/controllers/report.js.coffee
index 99b203042..dca5b6eff 100644
--- a/app/assets/javascripts/app/controllers/report.js.coffee
+++ b/app/assets/javascripts/app/controllers/report.js.coffee
@@ -190,11 +190,12 @@ class Download extends App.Controller
     reports = []
 
     # select first backend, if no backend is selected
-    $('.js-backendSelector:checked').each( (index, element) ->
-      if $(element).hasClass('download')
-        value = $(element).val()
-        reports.push value
-    )
+    @backendSelected = undefined
+    if @config.metric[@params.metric]
+      for backend in @config.metric[@params.metric].backend
+        console.log('bac', backend)
+        if backend.dataDownload && !@backendSelected
+          @backendSelected = backend.name
 
     # get used profiles
     profiles = []
@@ -205,26 +206,10 @@ class Download extends App.Controller
         profiles.push App.ReportProfile.find(key)
 
     @html App.view('report/download_header')(
-      reports:  reports
-      profiles: profiles
-      metric:   @config.metric[@params.metric]
-    )
-
-    @backendSelected = ''
-
-    active = false
-    @el.find('.js-dataDownloadBackendSelector').each( (index, element) ->
-      if $(element).parent().hasClass('active')
-        active = true
-    )
-    if !active
-      @el.find('.js-dataDownloadBackendSelector').first().parent().addClass('active')
-
-    # rerender view after backend is selected
-    @el.find('.js-dataDownloadBackendSelector').each( (index, element) =>
-      if $(element).parent().hasClass('active')
-        @profileSelectedId = $(element).data('profile-id')
-        @backendSelected   = $(element).data('backend')
+      reports:         reports
+      profiles:        profiles
+      backendSelected: @backendSelected
+      metric:          @config.metric[@params.metric]
     )
 
     @tableUpdate()
@@ -242,7 +227,7 @@ class Download extends App.Controller
       if App.Config.get('import_mode')
         url = App.Config.get('import_otrs_endpoint') + '/index.pl?Action=AgentTicketZoom;TicketID='
       if _.isEmpty(tickets)
-        @el.find('js-dataDownloadTable').html('')
+        @el.find('.js-dataDownloadTable').html('')
       else
         html = App.view('report/download_list')(
           tickets: tickets
@@ -250,7 +235,7 @@ class Download extends App.Controller
           url:     url
           download: @apiPath + '/reports/csvforset/' + name
         )
-        @el.find('js-dataDownloadTable').html(html)
+        @el.find('.js-dataDownloadTable').html(html)
 
     @startLoading()
     @ajax(
@@ -269,14 +254,11 @@ class Download extends App.Controller
       processData: true
       success: (data) =>
         @stopLoading()
-
-        # load ticket collection / do not save in localStorage
-        App.Collection.load( type: 'TicketReport', data: data.tickets, localStorage: true )
+        App.Collection.loadAssets(data.assets)
         ticket_collection = []
-
-        if data.tickets
-          for record in data.tickets
-            ticket = App.TicketReport.fullLocal( record.id )
+        if data.ticket_ids
+          for record_id in data.ticket_ids
+            ticket = App.Ticket.fullLocal( record_id )
             ticket_collection.push ticket
 
         table(ticket_collection, data.count)
diff --git a/app/assets/javascripts/app/views/report/download_header.jst.eco b/app/assets/javascripts/app/views/report/download_header.jst.eco
index 2c06034c9..03e04c277 100644
--- a/app/assets/javascripts/app/views/report/download_header.jst.eco
+++ b/app/assets/javascripts/app/views/report/download_header.jst.eco
@@ -4,7 +4,7 @@
     <% for profile in @profiles: %>
       <% for backend in @metric.backend: %>
         <% if backend.dataDownload: %>
-        <li><a href="#" class="js-dataDownloadBackendSelector" data-toggle="tab" data-profile="<%= profile.id %>" data-backend="<%= backend.name %>"><%= @T(backend.display) %></a></li>
+        <li <% if backend.name is @backendSelected: %>class="is-active active"<% end %>><a href="#" class="js-dataDownloadBackendSelector" data-toggle="tab" data-profile-id="<%= profile.id %>" data-backend="<%= backend.name %>"><%= @T(backend.display) %></a></li>
         <% end %>
       <% end %>
     <% end %>
diff --git a/app/assets/javascripts/app/views/report/download_list.jst.eco b/app/assets/javascripts/app/views/report/download_list.jst.eco
index 8fcbda5c7..ef18cdebc 100644
--- a/app/assets/javascripts/app/views/report/download_list.jst.eco
+++ b/app/assets/javascripts/app/views/report/download_list.jst.eco
@@ -1,7 +1,5 @@
 <i><%- @T('%s records', @count) %></i>
-<a href="<%-@download%>" target="_blank" data-type="attachment" id="downloadsetascsv">
-<i class="glyphicon glyphicon-download" title="<%- @Ti('Download') %>"></i>
-</a>
+  <a href="<%- @download %>" target="_blank" data-type="attachment" id="downloadsetascsv"><%- @Icon('download') %></a>
 <table class="table table-striped table-hover">
   <thead>
     <tr>
@@ -15,7 +13,7 @@
   <tbody>
 <% for ticket in @tickets: %>
     <tr>
-      <td><a target="_blank" href="<%= @url %><%= ticket.id %>"><%- @P(ticket, 'number') %></a></td>
+      <td><a <% if App.Config.get('import_mode'): %>target="_blank"<% end %> href="<%= @url %><%= ticket.id %>"><%- @P(ticket, 'number') %></a></td>
       <td><%- @P(ticket, 'title') %></td>
       <td><%- @P(ticket, 'state') %></td>
       <td><%- @P(ticket, 'group') %></td>
diff --git a/app/controllers/reports_controller.rb b/app/controllers/reports_controller.rb
index 2ae053ef0..787361c6b 100644
--- a/app/controllers/reports_controller.rb
+++ b/app/controllers/reports_controller.rb
@@ -76,12 +76,18 @@ class ReportsController < ApplicationController
     end
 
     # get data
-
+    ticket_ids = []
+    assets = {}
+    Ticket.select('id').all.each {|ticket_part|
+      ticket = Ticket.lookup(id: ticket_part.id)
+      assets = ticket.assets(assets)
+      ticket_ids.push ticket_part.id
+    }
+    count = Ticket.count
     render json: {
-      data: {
-        start: start,
-        stop: stop,
-      }
+      ticket_ids: ticket_ids,
+      assets: assets,
+      count: count,
     }
   end
 
@@ -117,7 +123,8 @@ class ReportsController < ApplicationController
       match = false
       result['aggregations']['time_buckets']['buckets'].each {|item|
         if interval == 'minute'
-          start_string = start.iso8601.sub(/:\d\d.+?$/, '')
+          item['key_as_string'] = item['key_as_string'].sub(/:\d\d.\d\d\dZ$/, '')
+          start_string = start.iso8601.sub(/:\d\dZ$/, '')
         else
           start_string = start.iso8601.sub(/:\d\d:\d\d.+?$/, '')
         end
diff --git a/app/models/report.rb b/app/models/report.rb
index 22cb72ff2..3f33539a9 100644
--- a/app/models/report.rb
+++ b/app/models/report.rb
@@ -123,36 +123,36 @@ class Report
         name: 'first_response_average',
         display: 'First Response average',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'first_response_max',
         display: 'First Response max',
-        selected: true,
+        selected: false,
         dataDownload: true,
       },
       {
         name: 'first_response_min',
         display: 'First Response min',
-        selected: true,
+        selected: false,
         dataDownload: true,
       },
       {
         name: 'solution_time_average',
         display: 'Solution Time average',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'solution_time_max',
         display: 'Solution Time max',
-        selected: true,
+        selected: false,
         dataDownload: true,
       },
       {
         name: 'solution_time_min',
         display: 'Solution Time min',
-        selected: true,
+        selected: false,
         dataDownload: true,
       },
     ]
@@ -168,43 +168,43 @@ class Report
         name: 'phone_in',
         display: 'Phone (in)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'phone_out',
         display: 'Phone (out)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'email_in',
         display: 'Email (in)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'email_out',
         display: 'Email (out)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'web_in',
         display: 'Web (in)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'twitter_in',
         display: 'Twitter (in)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
       {
         name: 'twitter_out',
         display: 'Twitter (out)',
         selected: true,
-        dataDownload: true,
+        dataDownload: false,
       },
     ]
     config[:metric][:communication][:backend] = backend
diff --git a/db/seeds.rb b/db/seeds.rb
index 6bf34ec19..8824661ea 100644
--- a/db/seeds.rb
+++ b/db/seeds.rb
@@ -1487,6 +1487,13 @@ Role.create_if_not_exists(
   updated_by_id: 1,
   created_by_id: 1
 )
+Role.create_if_not_exists(
+  id: 4,
+  name: 'Report',
+  note: 'Access the report area.',
+  created_by_id: 1,
+  updated_by_id: 1,
+)
 
 Group.create_if_not_exists(
   id: 1,
@@ -1862,6 +1869,14 @@ Channel.create_if_not_exists(
   active: true,
 )
 
+Report::Profile.create_if_not_exists(
+  name: '-all-',
+  condition: {},
+  active: true,
+  updated_by_id: 1,
+  created_by_id: 1,
+)
+
 network = Network.create_if_not_exists(
   id: 1,
   name: 'base',