Added Cc support for email tickets.

This commit is contained in:
Martin Edenhofer 2016-03-03 14:39:10 +01:00
parent 66800ba455
commit a9baf7acdc
4 changed files with 133 additions and 70 deletions

View file

@ -1,6 +1,6 @@
class App.TicketCreate extends App.Controller
elements:
'.tabsSidebar' : 'sidebar'
'.tabsSidebar': 'sidebar'
events:
'click .type-tabs .tab': 'changeFormType'
@ -42,29 +42,32 @@ class App.TicketCreate extends App.Controller
@buildScreen(params)
@bindId = App.TicketCreateCollection.one(load)
changeFormType: (e) =>
type = $(e.target).data('type')
currentChannel: =>
if !type
type = $(e.target).parent().data('type')
type = @$('.type-tabs .tab.active').data('type')
if !type
type = @default_type
type
changeFormType: (e) =>
type = $(e.currentTarget).data('type')
@setFormTypeInUi(type)
setFormTypeInUi: (type) =>
# detect current form type
if !type
type = @el.find('.type-tabs .tab.active').data('type')
if !type
type = @default_type
type = @currentChannel()
# reset all tabs
tabs = @el.find('.type-tabs .tab')
tabs = @$('.type-tabs .tab')
tabs.removeClass('active')
tabIcons = @el.find('.type-tabs .tab .icon')
tabIcons = @$('.type-tabs .tab .icon')
tabIcons.addClass('gray')
tabIcons.removeClass('white')
# set active tab
selectedTab = @el.find(".type-tabs .tab[data-type='#{type}']")
selectedTab = @$(".type-tabs .tab[data-type='#{type}']")
selectedTab.addClass('active')
# set form type attributes
@ -87,16 +90,22 @@ class App.TicketCreate extends App.Controller
@articleAttributes = articleSenderTypeMap[type]
# update form
@el.find('[name="formSenderType"]').val(type)
@$('[name="formSenderType"]').val(type)
# force changing signature
@el.find('[name="group_id"]').trigger('change')
@$('[name="group_id"]').trigger('change')
# show cc
if type is 'email-out'
@$('[name="cc"]').closest('.form-group').removeClass('hide')
else
@$('[name="cc"]').closest('.form-group').addClass('hide')
meta: =>
text = ''
if @articleAttributes
text = App.i18n.translateInline( @articleAttributes['title'] )
title = @el.find('[name=title]').val()
text = App.i18n.translateInline(@articleAttributes['title'])
title = @$('[name=title]').val()
if title
text = "#{text}: #{title}"
meta =
@ -107,26 +116,26 @@ class App.TicketCreate extends App.Controller
iconClass: 'pen'
url: =>
'#ticket/create/id/' + @id
"#ticket/create/id/#{@id}"
show: =>
@navupdate '#'
changed: =>
formCurrent = @formParam( @el.find('.ticket-create') )
diff = difference( @formDefault, formCurrent )
return false if !diff || _.isEmpty( diff )
formCurrent = @formParam( @$('.ticket-create') )
diff = difference(@formDefault, formCurrent)
return false if !diff || _.isEmpty(diff)
return true
autosave: =>
update = =>
data = @formParam( @el.find('.ticket-create') )
diff = difference( @autosaveLast, data )
if !@autosaveLast || ( diff && !_.isEmpty( diff ) )
data = @formParam(@$('.ticket-create'))
diff = difference(@autosaveLast, data)
if !@autosaveLast || (diff && !_.isEmpty(diff))
@autosaveLast = data
@log 'debug', 'form hash changed', diff, data
App.TaskManager.update( @task_key, { 'state': data })
@interval( update, 3000, @id )
App.TaskManager.update(@task_key, { 'state': data })
@interval(update, 3000, @id)
# get data / in case also ticket data for split
buildScreen: (params) =>
@ -150,8 +159,8 @@ class App.TicketCreate extends App.Controller
App.Collection.loadAssets(data.assets)
# prefill with split ticket
t = App.Ticket.find( params.ticket_id ).attributes()
a = App.TicketArticle.find( params.article_id )
t = App.Ticket.find(params.ticket_id).attributes()
a = App.TicketArticle.find(params.article_id)
# reset owner
t.owner_id = 0
@ -162,7 +171,7 @@ class App.TicketCreate extends App.Controller
if a.content_type.match(/\/html/)
t.body = a.body
else
t.body = App.Utils.text2html( a.body )
t.body = App.Utils.text2html(a.body)
# render page
@render( options: t )
@ -172,9 +181,9 @@ class App.TicketCreate extends App.Controller
# get params
params = {}
if template && !_.isEmpty( template.options )
if template && !_.isEmpty(template.options)
params = template.options
else if App.TaskManager.get(@task_key) && !_.isEmpty( App.TaskManager.get(@task_key).state )
else if App.TaskManager.get(@task_key) && !_.isEmpty(App.TaskManager.get(@task_key).state)
params = App.TaskManager.get(@task_key).state
if params['form_id']
@ -193,19 +202,19 @@ class App.TicketCreate extends App.Controller
if attribute && attribute.name is 'group_id'
signature = undefined
if params['group_id']
group = App.Group.find( params['group_id'] )
group = App.Group.find(params['group_id'])
if group && group.signature_id
signature = App.Signature.find( group.signature_id )
signature = App.Signature.find(group.signature_id)
# check if signature need to be added
type = @$('[name="formSenderType"]').val()
if signature isnt undefined && signature.body && type is 'email-out'
signatureFinished = App.Utils.replaceTags( signature.body, { user: App.Session.get() } )
signatureFinished = App.Utils.replaceTags(signature.body, { user: App.Session.get() })
# get current body
body = @$('[data-name="body"]').html() || ''
if App.Utils.signatureCheck( body, signatureFinished )
if App.Utils.signatureCheck(body, signatureFinished)
# if signature has changed, replace it
signature_id = @$('[data-signature=true]').data('signature-id')
@ -226,7 +235,7 @@ class App.TicketCreate extends App.Controller
@$('[data-name="body"]').find('[data-signature=true]').remove()
new App.ControllerForm(
el: @el.find('.ticket-form-top')
el: @$('.ticket-form-top')
form_id: @form_id
model: App.Ticket
screen: 'create_top'
@ -242,14 +251,14 @@ class App.TicketCreate extends App.Controller
)
new App.ControllerForm(
el: @el.find('.article-form-top')
el: @$('.article-form-top')
form_id: @form_id
model: App.TicketArticle
screen: 'create_top'
params: params
)
new App.ControllerForm(
el: @el.find('.ticket-form-middle')
el: @$('.ticket-form-middle')
form_id: @form_id
model: App.Ticket
screen: 'create_middle'
@ -264,7 +273,7 @@ class App.TicketCreate extends App.Controller
noFieldset: true
)
new App.ControllerForm(
el: @el.find('.ticket-form-bottom')
el: @$('.ticket-form-bottom')
form_id: @form_id
model: App.Ticket
screen: 'create_bottom'
@ -282,11 +291,11 @@ class App.TicketCreate extends App.Controller
@setFormTypeInUi( params['formSenderType'] )
# remember form params of init load
@formDefault = @formParam( @el.find('.ticket-create') )
@formDefault = @formParam( @$('.ticket-create') )
# show text module UI
@textModule = new App.WidgetTextModule(
el: @el.find('[data-name="body"]').parent()
el: @$('[data-name="body"]').parent()
)
new Sidebar(
@ -305,7 +314,7 @@ class App.TicketCreate extends App.Controller
localUserInfo: (e) =>
params = App.ControllerForm.params( $(e.target).closest('form') )
params = App.ControllerForm.params($(e.target).closest('form'))
new Sidebar(
el: @sidebar
@ -331,11 +340,15 @@ class App.TicketCreate extends App.Controller
ticket = new App.Ticket
# find sender_id
sender = App.TicketArticleSender.findByAttribute( 'name', @articleAttributes['sender'] )
type = App.TicketArticleType.findByAttribute( 'name', @articleAttributes['article'] )
sender = App.TicketArticleSender.findByAttribute('name', @articleAttributes['sender'])
type = App.TicketArticleType.findByAttribute('name', @articleAttributes['article'])
if params.group_id
group = App.Group.find( params.group_id )
group = App.Group.find(params.group_id)
# allow cc only on email tickets
if @currentChannel() isnt 'email-out'
delete params.cc
# create article
if sender.name is 'Customer'
@ -376,20 +389,20 @@ class App.TicketCreate extends App.Controller
)
article = new App.TicketArticle
article.load( params['article'] )
article.load(params['article'])
articleErrors = article.validate(
screen: 'create_top'
)
# collect whole validation result
errors = {}
errors = _.extend( errors, ticketErrorsTop )
errors = _.extend( errors, ticketErrorsMiddle )
errors = _.extend( errors, ticketErrorsBottom )
errors = _.extend( errors, articleErrors )
errors = _.extend(errors, ticketErrorsTop)
errors = _.extend(errors, ticketErrorsMiddle)
errors = _.extend(errors, ticketErrorsBottom)
errors = _.extend(errors, articleErrors)
# show errors in form
if !_.isEmpty( errors )
if !_.isEmpty(errors)
@log 'error', errors
@formValidate(
form: e.target
@ -401,7 +414,7 @@ class App.TicketCreate extends App.Controller
# check attachment
if article['body']
if App.Utils.checkAttachmentReference( article['body'] )
if App.Utils.checkAttachmentReference(article['body'])
if @$('.richtext .attachments .attachment').length < 1
if !confirm( App.i18n.translateContent('You use attachment in text but no attachment is attached. Do you want to continue?') )
return
@ -415,19 +428,19 @@ class App.TicketCreate extends App.Controller
# notify UI
ui.notify
type: 'success',
msg: App.i18n.translateInline( 'Ticket %s created!', @number ),
msg: App.i18n.translateInline('Ticket %s created!', @number),
link: "#ticket/zoom/#{@id}"
timeout: 4000,
# close ticket create task
App.TaskManager.remove( ui.task_key )
App.TaskManager.remove(ui.task_key)
# scroll to top
ui.scrollTo()
# access to group
group_ids = App.Session.get('group_ids')
if group_ids && _.contains( group_ids, @group_id )
if group_ids && _.contains(group_ids, @group_id)
ui.navigate "#ticket/zoom/#{@id}"
return
@ -445,7 +458,7 @@ class Sidebar extends App.Controller
# load user
if @params['customer_id']
App.User.full( @params['customer_id'], @render )
App.User.full(@params['customer_id'], @render)
return
# render ui
@ -569,20 +582,20 @@ class Router extends App.ControllerPermanent
id: params.id
App.TaskManager.execute(
key: 'TicketCreateScreen-' + params['id']
key: "TicketCreateScreen-#{params['id']}"
controller: 'TicketCreate'
params: clean_params
show: true
)
# create new ticket routes/controller
App.Config.set( 'ticket/create', Router, 'Routes' )
App.Config.set( 'ticket/create/', Router, 'Routes' )
App.Config.set( 'ticket/create/id/:id', Router, 'Routes' )
App.Config.set('ticket/create', Router, 'Routes')
App.Config.set('ticket/create/', Router, 'Routes')
App.Config.set('ticket/create/id/:id', Router, 'Routes')
# split ticket
App.Config.set( 'ticket/create/:ticket_id/:article_id', Router, 'Routes' )
App.Config.set( 'ticket/create/id/:id/:ticket_id/:article_id', Router, 'Routes' )
App.Config.set('ticket/create/:ticket_id/:article_id', Router, 'Routes')
App.Config.set('ticket/create/id/:id/:ticket_id/:article_id', Router, 'Routes')
# set new actions
App.Config.set( 'TicketCreate', { prio: 8003, parent: '#new', name: 'New Ticket', translate: true, target: '#ticket/create', role: ['Agent'], divider: true }, 'NavBarRight' )
App.Config.set('TicketCreate', { prio: 8003, parent: '#new', name: 'New Ticket', translate: true, target: '#ticket/create', role: ['Agent'], divider: true }, 'NavBarRight')

View file

@ -0,0 +1,32 @@
class EmailTicketCc < ActiveRecord::Migration
def up
ObjectManager::Attribute.add(
object: 'Ticket',
name: 'cc',
display: 'Cc',
data_type: 'input',
data_option: {
type: 'text',
maxlength: 1000,
null: true,
},
editable: false,
active: true,
screens: {
create_top: {
Agent: {
null: true,
},
},
create_middle: {},
edit: {}
},
pending_migration: false,
position: 11,
created_by_id: 1,
updated_by_id: 1,
)
end
end

View file

@ -2113,7 +2113,30 @@ ObjectManager::Attribute.add(
pending_migration: false,
position: 10,
)
ObjectManager::Attribute.add(
object: 'Ticket',
name: 'cc',
display: 'Cc',
data_type: 'input',
data_option: {
type: 'text',
maxlength: 1000,
null: true,
},
editable: false,
active: true,
screens: {
create_top: {
Agent: {
null: true,
},
},
create_middle: {},
edit: {}
},
pending_migration: false,
position: 11,
)
ObjectManager::Attribute.add(
object: 'Ticket',
name: 'type',
@ -2440,13 +2463,7 @@ ObjectManager::Attribute.add(
editable: false,
active: true,
screens: {
create_phone_in: {},
create_phone_out: {},
create_email_out: {
'-all-' => {
null: true,
}
},
create_top: {},
create_middle: {},
edit: {
Agent: {

View file

@ -1256,6 +1256,7 @@ wait untill text in selector disabppears
data = params[:data]
instance.find_elements(css: 'a[href="#manage"]')[0].click
sleep 0.2
instance.find_elements(css: 'a[href="#manage/overviews"]')[0].click
sleep 0.2
instance.find_elements(css: '#content a[data-type="new"]')[0].click