Added Cc support for email tickets.
This commit is contained in:
Martin Edenhofer
parent
66800ba455
commit
a9baf7acdc
4 changed files with 133 additions and 70 deletions
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@ -1,6 +1,6 @@
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class App.TicketCreate extends App.Controller
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elements:
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'.tabsSidebar' : 'sidebar'
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'.tabsSidebar': 'sidebar'
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events:
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'click .type-tabs .tab': 'changeFormType'
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@ -42,29 +42,32 @@ class App.TicketCreate extends App.Controller
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@buildScreen(params)
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@bindId = App.TicketCreateCollection.one(load)
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changeFormType: (e) =>
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type = $(e.target).data('type')
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currentChannel: =>
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if !type
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type = $(e.target).parent().data('type')
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type = @$('.type-tabs .tab.active').data('type')
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if !type
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type = @default_type
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type
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changeFormType: (e) =>
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type = $(e.currentTarget).data('type')
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@setFormTypeInUi(type)
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setFormTypeInUi: (type) =>
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# detect current form type
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if !type
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type = @el.find('.type-tabs .tab.active').data('type')
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if !type
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type = @default_type
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type = @currentChannel()
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# reset all tabs
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tabs = @el.find('.type-tabs .tab')
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tabs = @$('.type-tabs .tab')
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tabs.removeClass('active')
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tabIcons = @el.find('.type-tabs .tab .icon')
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tabIcons = @$('.type-tabs .tab .icon')
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tabIcons.addClass('gray')
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tabIcons.removeClass('white')
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# set active tab
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selectedTab = @el.find(".type-tabs .tab[data-type='#{type}']")
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selectedTab = @$(".type-tabs .tab[data-type='#{type}']")
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selectedTab.addClass('active')
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# set form type attributes
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@ -87,16 +90,22 @@ class App.TicketCreate extends App.Controller
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@articleAttributes = articleSenderTypeMap[type]
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# update form
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@el.find('[name="formSenderType"]').val(type)
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@$('[name="formSenderType"]').val(type)
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# force changing signature
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@el.find('[name="group_id"]').trigger('change')
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@$('[name="group_id"]').trigger('change')
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# show cc
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if type is 'email-out'
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@$('[name="cc"]').closest('.form-group').removeClass('hide')
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else
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@$('[name="cc"]').closest('.form-group').addClass('hide')
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meta: =>
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text = ''
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if @articleAttributes
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text = App.i18n.translateInline( @articleAttributes['title'] )
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title = @el.find('[name=title]').val()
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text = App.i18n.translateInline(@articleAttributes['title'])
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title = @$('[name=title]').val()
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if title
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text = "#{text}: #{title}"
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meta =
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@ -107,26 +116,26 @@ class App.TicketCreate extends App.Controller
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iconClass: 'pen'
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url: =>
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'#ticket/create/id/' + @id
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"#ticket/create/id/#{@id}"
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show: =>
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@navupdate '#'
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changed: =>
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formCurrent = @formParam( @el.find('.ticket-create') )
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diff = difference( @formDefault, formCurrent )
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return false if !diff || _.isEmpty( diff )
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formCurrent = @formParam( @$('.ticket-create') )
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diff = difference(@formDefault, formCurrent)
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return false if !diff || _.isEmpty(diff)
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return true
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autosave: =>
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update = =>
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data = @formParam( @el.find('.ticket-create') )
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diff = difference( @autosaveLast, data )
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if !@autosaveLast || ( diff && !_.isEmpty( diff ) )
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data = @formParam(@$('.ticket-create'))
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diff = difference(@autosaveLast, data)
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if !@autosaveLast || (diff && !_.isEmpty(diff))
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@autosaveLast = data
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@log 'debug', 'form hash changed', diff, data
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App.TaskManager.update( @task_key, { 'state': data })
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@interval( update, 3000, @id )
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App.TaskManager.update(@task_key, { 'state': data })
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@interval(update, 3000, @id)
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# get data / in case also ticket data for split
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buildScreen: (params) =>
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@ -150,8 +159,8 @@ class App.TicketCreate extends App.Controller
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App.Collection.loadAssets(data.assets)
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# prefill with split ticket
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t = App.Ticket.find( params.ticket_id ).attributes()
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a = App.TicketArticle.find( params.article_id )
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t = App.Ticket.find(params.ticket_id).attributes()
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a = App.TicketArticle.find(params.article_id)
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# reset owner
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t.owner_id = 0
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@ -162,7 +171,7 @@ class App.TicketCreate extends App.Controller
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if a.content_type.match(/\/html/)
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t.body = a.body
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else
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t.body = App.Utils.text2html( a.body )
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t.body = App.Utils.text2html(a.body)
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# render page
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@render( options: t )
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@ -172,9 +181,9 @@ class App.TicketCreate extends App.Controller
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# get params
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params = {}
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if template && !_.isEmpty( template.options )
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if template && !_.isEmpty(template.options)
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params = template.options
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else if App.TaskManager.get(@task_key) && !_.isEmpty( App.TaskManager.get(@task_key).state )
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else if App.TaskManager.get(@task_key) && !_.isEmpty(App.TaskManager.get(@task_key).state)
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params = App.TaskManager.get(@task_key).state
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if params['form_id']
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@ -193,19 +202,19 @@ class App.TicketCreate extends App.Controller
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if attribute && attribute.name is 'group_id'
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signature = undefined
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if params['group_id']
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group = App.Group.find( params['group_id'] )
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group = App.Group.find(params['group_id'])
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if group && group.signature_id
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signature = App.Signature.find( group.signature_id )
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signature = App.Signature.find(group.signature_id)
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# check if signature need to be added
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type = @$('[name="formSenderType"]').val()
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if signature isnt undefined && signature.body && type is 'email-out'
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signatureFinished = App.Utils.replaceTags( signature.body, { user: App.Session.get() } )
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signatureFinished = App.Utils.replaceTags(signature.body, { user: App.Session.get() })
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# get current body
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body = @$('[data-name="body"]').html() || ''
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if App.Utils.signatureCheck( body, signatureFinished )
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if App.Utils.signatureCheck(body, signatureFinished)
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# if signature has changed, replace it
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signature_id = @$('[data-signature=true]').data('signature-id')
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@ -226,7 +235,7 @@ class App.TicketCreate extends App.Controller
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@$('[data-name="body"]').find('[data-signature=true]').remove()
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new App.ControllerForm(
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el: @el.find('.ticket-form-top')
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el: @$('.ticket-form-top')
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form_id: @form_id
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model: App.Ticket
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screen: 'create_top'
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@ -242,14 +251,14 @@ class App.TicketCreate extends App.Controller
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)
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new App.ControllerForm(
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el: @el.find('.article-form-top')
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el: @$('.article-form-top')
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form_id: @form_id
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model: App.TicketArticle
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screen: 'create_top'
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params: params
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)
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new App.ControllerForm(
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el: @el.find('.ticket-form-middle')
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el: @$('.ticket-form-middle')
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form_id: @form_id
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model: App.Ticket
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screen: 'create_middle'
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@ -264,7 +273,7 @@ class App.TicketCreate extends App.Controller
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noFieldset: true
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)
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new App.ControllerForm(
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el: @el.find('.ticket-form-bottom')
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el: @$('.ticket-form-bottom')
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form_id: @form_id
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model: App.Ticket
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screen: 'create_bottom'
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@ -282,11 +291,11 @@ class App.TicketCreate extends App.Controller
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@setFormTypeInUi( params['formSenderType'] )
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# remember form params of init load
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@formDefault = @formParam( @el.find('.ticket-create') )
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@formDefault = @formParam( @$('.ticket-create') )
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# show text module UI
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@textModule = new App.WidgetTextModule(
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el: @el.find('[data-name="body"]').parent()
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el: @$('[data-name="body"]').parent()
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)
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new Sidebar(
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@ -305,7 +314,7 @@ class App.TicketCreate extends App.Controller
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localUserInfo: (e) =>
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params = App.ControllerForm.params( $(e.target).closest('form') )
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params = App.ControllerForm.params($(e.target).closest('form'))
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new Sidebar(
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el: @sidebar
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@ -331,11 +340,15 @@ class App.TicketCreate extends App.Controller
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ticket = new App.Ticket
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# find sender_id
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sender = App.TicketArticleSender.findByAttribute( 'name', @articleAttributes['sender'] )
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type = App.TicketArticleType.findByAttribute( 'name', @articleAttributes['article'] )
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sender = App.TicketArticleSender.findByAttribute('name', @articleAttributes['sender'])
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type = App.TicketArticleType.findByAttribute('name', @articleAttributes['article'])
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if params.group_id
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group = App.Group.find( params.group_id )
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group = App.Group.find(params.group_id)
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# allow cc only on email tickets
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if @currentChannel() isnt 'email-out'
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delete params.cc
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# create article
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if sender.name is 'Customer'
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@ -376,20 +389,20 @@ class App.TicketCreate extends App.Controller
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)
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article = new App.TicketArticle
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article.load( params['article'] )
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article.load(params['article'])
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articleErrors = article.validate(
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screen: 'create_top'
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)
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# collect whole validation result
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errors = {}
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errors = _.extend( errors, ticketErrorsTop )
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errors = _.extend( errors, ticketErrorsMiddle )
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errors = _.extend( errors, ticketErrorsBottom )
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errors = _.extend( errors, articleErrors )
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errors = _.extend(errors, ticketErrorsTop)
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errors = _.extend(errors, ticketErrorsMiddle)
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errors = _.extend(errors, ticketErrorsBottom)
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errors = _.extend(errors, articleErrors)
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# show errors in form
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if !_.isEmpty( errors )
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if !_.isEmpty(errors)
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@log 'error', errors
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@formValidate(
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form: e.target
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@ -401,7 +414,7 @@ class App.TicketCreate extends App.Controller
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# check attachment
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if article['body']
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if App.Utils.checkAttachmentReference( article['body'] )
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if App.Utils.checkAttachmentReference(article['body'])
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if @$('.richtext .attachments .attachment').length < 1
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if !confirm( App.i18n.translateContent('You use attachment in text but no attachment is attached. Do you want to continue?') )
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return
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@ -415,19 +428,19 @@ class App.TicketCreate extends App.Controller
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# notify UI
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ui.notify
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type: 'success',
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msg: App.i18n.translateInline( 'Ticket %s created!', @number ),
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msg: App.i18n.translateInline('Ticket %s created!', @number),
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link: "#ticket/zoom/#{@id}"
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timeout: 4000,
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# close ticket create task
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App.TaskManager.remove( ui.task_key )
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App.TaskManager.remove(ui.task_key)
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# scroll to top
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ui.scrollTo()
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# access to group
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group_ids = App.Session.get('group_ids')
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if group_ids && _.contains( group_ids, @group_id )
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if group_ids && _.contains(group_ids, @group_id)
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ui.navigate "#ticket/zoom/#{@id}"
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return
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@ -445,7 +458,7 @@ class Sidebar extends App.Controller
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# load user
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if @params['customer_id']
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App.User.full( @params['customer_id'], @render )
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App.User.full(@params['customer_id'], @render)
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return
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# render ui
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@ -569,20 +582,20 @@ class Router extends App.ControllerPermanent
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id: params.id
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App.TaskManager.execute(
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key: 'TicketCreateScreen-' + params['id']
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key: "TicketCreateScreen-#{params['id']}"
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controller: 'TicketCreate'
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params: clean_params
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show: true
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)
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# create new ticket routes/controller
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App.Config.set( 'ticket/create', Router, 'Routes' )
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App.Config.set( 'ticket/create/', Router, 'Routes' )
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App.Config.set( 'ticket/create/id/:id', Router, 'Routes' )
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App.Config.set('ticket/create', Router, 'Routes')
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App.Config.set('ticket/create/', Router, 'Routes')
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App.Config.set('ticket/create/id/:id', Router, 'Routes')
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# split ticket
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App.Config.set( 'ticket/create/:ticket_id/:article_id', Router, 'Routes' )
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App.Config.set( 'ticket/create/id/:id/:ticket_id/:article_id', Router, 'Routes' )
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App.Config.set('ticket/create/:ticket_id/:article_id', Router, 'Routes')
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App.Config.set('ticket/create/id/:id/:ticket_id/:article_id', Router, 'Routes')
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# set new actions
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App.Config.set( 'TicketCreate', { prio: 8003, parent: '#new', name: 'New Ticket', translate: true, target: '#ticket/create', role: ['Agent'], divider: true }, 'NavBarRight' )
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App.Config.set('TicketCreate', { prio: 8003, parent: '#new', name: 'New Ticket', translate: true, target: '#ticket/create', role: ['Agent'], divider: true }, 'NavBarRight')
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32
db/migrate/20160303000001_email_ticket_cc.rb
Normal file
32
db/migrate/20160303000001_email_ticket_cc.rb
Normal file
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@ -0,0 +1,32 @@
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class EmailTicketCc < ActiveRecord::Migration
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def up
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'cc',
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display: 'Cc',
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data_type: 'input',
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data_option: {
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type: 'text',
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maxlength: 1000,
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null: true,
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},
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editable: false,
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active: true,
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screens: {
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create_top: {
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Agent: {
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null: true,
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},
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},
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create_middle: {},
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edit: {}
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},
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pending_migration: false,
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position: 11,
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created_by_id: 1,
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updated_by_id: 1,
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)
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end
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end
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33
db/seeds.rb
33
db/seeds.rb
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@ -2113,7 +2113,30 @@ ObjectManager::Attribute.add(
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pending_migration: false,
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position: 10,
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'cc',
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display: 'Cc',
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data_type: 'input',
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data_option: {
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type: 'text',
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maxlength: 1000,
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null: true,
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},
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editable: false,
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active: true,
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screens: {
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create_top: {
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Agent: {
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null: true,
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},
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},
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create_middle: {},
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edit: {}
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},
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pending_migration: false,
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position: 11,
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)
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ObjectManager::Attribute.add(
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object: 'Ticket',
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name: 'type',
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@ -2440,13 +2463,7 @@ ObjectManager::Attribute.add(
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editable: false,
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active: true,
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screens: {
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create_phone_in: {},
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create_phone_out: {},
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create_email_out: {
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'-all-' => {
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null: true,
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}
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},
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create_top: {},
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create_middle: {},
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edit: {
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Agent: {
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@ -1256,6 +1256,7 @@ wait untill text in selector disabppears
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data = params[:data]
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instance.find_elements(css: 'a[href="#manage"]')[0].click
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sleep 0.2
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instance.find_elements(css: 'a[href="#manage/overviews"]')[0].click
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sleep 0.2
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instance.find_elements(css: '#content a[data-type="new"]')[0].click
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