Small bugfixes.

lib/stats/ticket_escalation.rb

@@ -4,23 +4,19 @@ class Stats::TicketEscalation
 
   def self.generate(user)
 
+    open_state_ids = Ticket::State.by_category('open').map(&:id)
+
     # get users groups
     group_ids = user.groups.map(&:id)
 
     # owned tickets
     own_escalated = Ticket.where(
-      owner_id: user.id,
-      group_id: group_ids,
-      escalation_time: Time.zone.now,
-      state_id: Ticket::State.by_category('open').map(&:id)
+      'owner_id = ? AND group_id IN (?) AND state_id IN (?) AND escalation_time < ?', user.id, group_ids, open_state_ids, Time.zone.now
     ).count
 
     # all tickets
     all_escalated = Ticket.where(
-      owner_id: user.id,
-      group_id: group_ids,
-      escalation_time: Time.zone.now,
-      state_id: Ticket::State.by_category('open').map(&:id)
+      'group_id IN (?) AND state_id IN (?) AND escalation_time < ?', group_ids, open_state_ids, Time.zone.now
     ).count
 
     average = '-'

lib/stats/ticket_in_process.rb

@@ -4,10 +4,12 @@ class Stats::TicketInProcess
 
   def self.generate(user)
 
+    open_state_ids = Ticket::State.by_category('open').map(&:id)
+
     # get history entries of tickets worked on today
     history_object = History::Object.lookup(name: 'Ticket')
 
-    own_ticket_ids = Ticket.select('id').where(owner_id: user.id).map(&:id)
+    own_ticket_ids = Ticket.select('id').where(owner_id: user.id, state_id: open_state_ids).map(&:id)
 
     count = History.select('DISTINCT(o_id)').where(
       'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, own_ticket_ids

lib/stats/ticket_load_measure.rb

@@ -4,14 +4,17 @@ class Stats::TicketLoadMeasure
 
   def self.generate(user)
 
+    open_state_ids = Ticket::State.by_category('open').map(&:id)
+
     # owned tickets
-    count = Ticket.where(owner_id: user.id).count
+    count = Ticket.where(owner_id: user.id, state_id: open_state_ids).count
 
     # get total open
-    total = Ticket.where(group_id: user.groups.map(&:id), state_id: Ticket::State.by_category('open').map(&:id) ).count
+    total = Ticket.where(group_id: user.groups.map(&:id), state_id: open_state_ids).count
 
     average = '-'
     state = 'good'
+    load_measure_precent = 0
     #  if in_process_precent > 80
     #    state = 'supergood'
     #  elsif in_process_precent > 60
@@ -27,8 +30,10 @@ class Stats::TicketLoadMeasure
     if count > total
       total = count
     end
-    load_measure_precent = (count * 1000) / ((total * 1000) / 100)
 
+    if count != 0 && total != 0
+      load_measure_precent = (count * 1000) / ((total * 1000) / 100)
+    end
     {
       average: average,
       percent: load_measure_precent,