diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index e2a061518..b1a40c442 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -1209,6 +1209,7 @@ result
   end
 
   def check_owner_active
+    return true if Setting.get('import_mode')
 
     # return when ticket is unassigned
     return true if owner_id.blank?