diff --git a/test/browser/agent_ticket_actions_level1_test.rb b/test/browser/agent_ticket_actions_level1_test.rb
index 83f8eb319..8d3df0f6d 100644
--- a/test/browser/agent_ticket_actions_level1_test.rb
+++ b/test/browser/agent_ticket_actions_level1_test.rb
@@ -10,73 +10,13 @@ class AgentTicketActionLevel1Test < TestCase
           {
             :execute => 'close_all_tasks',
           },
+
+          # create ticket
           {
-            :execute => 'click',
-            :css     => 'a[href="#new"]',
-          },
-          {
-            :execute => 'click',
-            :css     => 'a[href="#ticket_create/call_inbound"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 5,
-          },
-          {
-            :execute => 'check',
-            :css     => '.active .ticket_create',
-            :result  => true,
-          },
-          {
-            :execute => 'wait',
-            :value   => 1,
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => 'ma',
-          },
-          {
-            :execute => 'wait',
-            :value   => 4,
-          },
-          {
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :arrow_down,
-          },
-          {
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :tab,
-          },
-          {
-            :execute => 'select',
-            :css     => '.active .ticket_create select[name="group_id"]',
-            :value   => 'Users',
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="subject"]',
-            :value   => 'some subject 123äöü',
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create textarea[name="body"]',
-            :value   => 'some body 123äöü',
-          },
-          {
-            :execute => 'click',
-            :css     => '.active .form-actions button[type="submit"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 6,
-          },
-          {
-            :execute => 'check',
-            :element => :url,
-            :result  => '#ticket/zoom/',
+            :execute => 'create_ticket',
+            :group   => 'Users',
+            :subject => 'some subject 123äöü',
+            :body    => 'some body 123äöü',
           },
 
           # check ticket
@@ -136,73 +76,13 @@ class AgentTicketActionLevel1Test < TestCase
       {
         :name     => 'agent ticket create 2',
         :action   => [
+
+          # create ticket
           {
-            :execute => 'click',
-            :css     => 'a[href="#new"]',
-          },
-          {
-            :execute => 'click',
-            :css     => 'a[href="#ticket_create/call_inbound"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 5,
-          },
-          {
-            :execute => 'check',
-            :css     => '.active .ticket_create',
-            :result  => true,
-          },
-          {
-            :execute => 'wait',
-            :value   => 1,
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => 'ma',
-          },
-          {
-            :execute => 'wait',
-            :value   => 4,
-          },
-          {
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :arrow_down,
-          },
-          {
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :tab,
-          },
-          {
-            :execute => 'select',
-            :css     => '.active .ticket_create select[name="group_id"]',
-            :value   => 'Users',
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="subject"]',
-            :value   => 'test to merge',
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create textarea[name="body"]',
-            :value   => 'some body 123äöü 222',
-          },
-          {
-            :execute => 'click',
-            :css     => '.active .form-actions button[type="submit"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 6,
-          },
-          {
-            :execute => 'check',
-            :element => :url,
-            :result  => '#ticket/zoom/',
+            :execute => 'create_ticket',
+            :group   => 'Users',
+            :subject => 'test to merge',
+            :body    => 'some body 123äöü 222',
           },
 
           # check ticket
diff --git a/test/browser/agent_ticket_actions_level2_test.rb b/test/browser/agent_ticket_actions_level2_test.rb
index ef7619f0b..6a6214e19 100644
--- a/test/browser/agent_ticket_actions_level2_test.rb
+++ b/test/browser/agent_ticket_actions_level2_test.rb
@@ -27,84 +27,10 @@ class AgentTicketActionsLevel2Test < TestCase
           # create ticket
           {
             :where   => :instance1,
-            :execute => 'click',
-            :css     => 'a[href="#new"]',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'click',
-            :css     => 'a[href="#ticket_create/call_inbound"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 5,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'check',
-            :css     => '.active .ticket_create',
-            :result  => true,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => 'ma',
-          },
-          {
-            :execute => 'wait',
-            :value   => 4,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :arrow_down,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :tab,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'select',
-            :css     => '.active .ticket_create select[name="group_id"]',
-            :value   => 'Users',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="subject"]',
-            :value   => 'some level 2 <b>subject</b> 123äöü',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'set',
-            :css     => '.active .ticket_create textarea[name="body"]',
-            :value   => 'some level 2 <b>body</b> 123äöü',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'click',
-            :css     => '.active .form-actions button[type="submit"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 5,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'check',
-            :css     => '#login',
-            :result  => false,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'check',
-            :element => :url,
-            :result  => '#ticket/zoom/',
+            :execute => 'create_ticket',
+            :group   => 'Users',
+            :subject => 'some level 2 <b>subject</b> 123äöü',
+            :body    => 'some level 2 <b>body</b> 123äöü',
           },
 
           # check ticket
@@ -118,7 +44,7 @@ class AgentTicketActionsLevel2Test < TestCase
 
           # remember old ticket where we want to merge to
           {
-            :where   => :instance1,
+            :where        => :instance1,
             :execute      => 'match',
             :css          => '.active .ticket-zoom small',
             :value        => '^(.*)$',
@@ -218,10 +144,9 @@ class AgentTicketActionsLevel2Test < TestCase
           },
           {
             :execute => 'wait',
-            :value   => 1,
+            :value   => 3,
           },
 
-
           # set body in edit area
           {
             :where   => :instance2,
diff --git a/test/browser/agent_ticket_actions_level3_test.rb b/test/browser/agent_ticket_actions_level3_test.rb
index 6dd0e4412..5a7693c99 100644
--- a/test/browser/agent_ticket_actions_level3_test.rb
+++ b/test/browser/agent_ticket_actions_level3_test.rb
@@ -27,78 +27,10 @@ class AgentTicketActionsLevel3Test < TestCase
           # create ticket
           {
             :where   => :instance1,
-            :execute => 'click',
-            :css     => 'a[href="#new"]',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'click',
-            :css     => 'a[href="#ticket_create/call_inbound"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 5,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'check',
-            :css     => '.active .ticket_create',
-            :result  => true,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => 'ma',
-          },
-          {
-            :execute => 'wait',
-            :value   => 4,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :arrow_down,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :tab,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'select',
-            :css     => '.active .ticket_create select[name="group_id"]',
-            :value   => 'Users',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="subject"]',
-            :value   => 'some level 3 <b>subject</b> 123äöü',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'set',
-            :css     => '.active .ticket_create textarea[name="body"]',
-            :value   => 'some level 3 <b>body</b> 123äöü',
-          },
-          {
-            :where   => :instance1,
-            :execute => 'click',
-            :css     => '.active .form-actions button[type="submit"]',
-          },
-          {
-            :execute => 'wait',
-            :value   => 6,
-          },
-          {
-            :where   => :instance1,
-            :execute => 'check',
-            :element => :url,
-            :result  => '#ticket/zoom/',
+            :execute => 'create_ticket',
+            :group   => 'Users',
+            :subject => 'some level 3 <b>subject</b> 123äöü',
+            :body    => 'some level 3 <b>body</b> 123äöü',
           },
 
           # check ticket
diff --git a/test/browser/agent_ticket_actions_level4_test.rb b/test/browser/agent_ticket_actions_level4_test.rb
index bef712df1..1000f05a5 100644
--- a/test/browser/agent_ticket_actions_level4_test.rb
+++ b/test/browser/agent_ticket_actions_level4_test.rb
@@ -10,67 +10,21 @@ class AgentTicketActionLevel4Test < TestCase
           {
             :execute => 'close_all_tasks',
           },
+
+          # create ticket
           {
-            :execute => 'click',
-            :css     => 'a[href="#new"]',
-          },
-          {
-            :execute => 'click',
-            :css     => 'a[href="#ticket_create/call_inbound"]',
+            :execute       => 'create_ticket',
+            :group         => 'Users',
+            :subject       => 'some subject 4 -  123äöü',
+            :body          => 'some body 4 -  123äöü',
+            :do_not_submit => true,
           },
           {
             :execute => 'wait',
-            :value   => 5,
-          },
-          {
-            :execute => 'check',
-            :css     => '.active .ticket_create',
-            :result  => true,
-          },
-          {
-            :execute => 'wait',
-            :value   => 1,
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => 'ma',
-          },
-          {
-            :execute => 'wait',
-            :value   => 4,
-          },
-          {
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :arrow_down,
-          },
-          {
-            :execute => 'sendkey',
-            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
-            :value   => :tab,
-          },
-          {
-            :execute => 'select',
-            :css     => '.active .ticket_create select[name="group_id"]',
-            :value   => 'Users',
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create input[name="subject"]',
-            :value   => 'some subject 4 -  123äöü',
-          },
-          {
-            :execute => 'set',
-            :css     => '.active .ticket_create textarea[name="body"]',
-            :value   => 'some body 4 -  123äöü',
-          },
-          {
-            :execute => 'wait',
-            :value   => 7,
+            :value   => 6,
           },
 
-          # reload instances, verify again
+          # reload instances, verify autosave
           {
             :execute      => 'reload',
           },
diff --git a/test/browser/auth_customer_test.rb b/test/browser/auth_customer_test.rb
index 324639d31..e2b8970b6 100644
--- a/test/browser/auth_customer_test.rb
+++ b/test/browser/auth_customer_test.rb
@@ -176,6 +176,9 @@ class AuthTest < TestCase
             :element      => :cookie,
             :value        => 'expires=>.+?\d{4}.+?,',
           },
+          {
+            :execute      => 'logout',
+          },
         ],
       },
     ]
diff --git a/test/browser/taskbar_session_test.rb b/test/browser/taskbar_session_test.rb
index d8bd5176d..bd3ad4aa7 100644
--- a/test/browser/taskbar_session_test.rb
+++ b/test/browser/taskbar_session_test.rb
@@ -5,13 +5,13 @@ class TaskbarSessionTest < TestCase
   def test_current_session_a_same_agent
     tests = [
       {
-        :name     => 'start',
-        :instance1 => browser_instance,
-        :instance2 => browser_instance,
-        :instance1_username => 'agent1@example.com',
-        :instance1_password => 'test',
-        :instance2_username => 'agent1@example.com',
-        :instance2_password => 'test',
+        :name                => 'check taken over session block screen with same user',
+        :instance1           => browser_instance,
+        :instance2           => browser_instance,
+        :instance1_username  => 'agent1@example.com',
+        :instance1_password  => 'test',
+        :instance2_username  => 'agent1@example.com',
+        :instance2_password  => 'test',
         :url      => browser_url,
         :action   => [
           {
@@ -41,14 +41,14 @@ class TaskbarSessionTest < TestCase
   def test_current_session_b_different_agent
     tests = [
       {
-        :name     => 'start',
-        :instance1 => browser_instance,
-        :instance2 => browser_instance,
-        :instance1_username => 'master@example.com',
-        :instance1_password => 'test',
-        :instance2_username => 'agent1@example.com',
-        :instance2_password => 'test',
-        :url      => browser_url,
+        :name                => 'check taken over session block screen with same user',
+        :instance1           => browser_instance,
+        :instance2           => browser_instance,
+        :instance1_username  => 'master@example.com',
+        :instance1_password  => 'test',
+        :instance2_username  => 'agent1@example.com',
+        :instance2_password  => 'test',
+        :url                 => browser_url,
         :action   => [
           {
             :execute => 'wait',
diff --git a/test/browser/taskbar_task_test.rb b/test/browser/taskbar_task_test.rb
index abace4fdf..da6c082f5 100644
--- a/test/browser/taskbar_task_test.rb
+++ b/test/browser/taskbar_task_test.rb
@@ -118,7 +118,12 @@ class TaskbarTaskTest < TestCase
           },
           {
             :execute => 'wait',
-            :value   => 3,
+            :value   => 4,
+          },
+          {
+            :execute => 'set',
+            :css     => '.active .ticket_create textarea[name="body"]',
+            :value   => 'INBOUND BODY TEST#1',
           },
           {
             :execute => 'click',
@@ -137,6 +142,15 @@ class TaskbarTaskTest < TestCase
             :css     => '.active .ticket_create input[name="subject"]',
             :value   => 'OUTBOUND TEST#1',
           },
+          {
+            :execute => 'wait',
+            :value   => 1,
+          },
+          {
+            :execute => 'set',
+            :css     => '.active .ticket_create textarea[name="body"]',
+            :value   => 'OUTBOUND BODY TEST#1',
+          },
           {
             :execute => 'wait',
             :value   => 12,
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index 81f8b4dc8..05a9c8331 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -30,7 +30,12 @@ class TestCase < Test::Unit::TestCase
       return local_browser
     end
 
-    caps = Selenium::WebDriver::Remote::Capabilities.send( browser )
+    caps = Selenium::WebDriver::Remote::Capabilities.send(
+      browser,
+      #:forceCreateProcess => true,
+      #:ensureCleanSession => true,
+      #:internetExplorerSwitches => 'InetCpl.cpl,ClearMyTracksByProcess 2',
+    )
     caps.platform = ENV['BROWSER_OS'] || 'Windows 2008'
     caps.version  = ENV['BROWSER_VERSION'] || '8'
     local_browser = Selenium::WebDriver.for(
@@ -70,36 +75,9 @@ class TestCase < Test::Unit::TestCase
         :url      => data[:url] || browser_url,
         :action   => [
           {
-            :execute => 'wait',
-            :value   => 2,
-          },
-          {
-            :execute => 'check',
-            :css     => '#login',
-            :result  => true,
-          },
-          {
-            :execute => 'set',
-            :css     => 'input[name="username"]',
-            :value   => data[:username] || 'nicole.braun@zammad.org',
-          },
-          {
-            :execute => 'set',
-            :css     => 'input[name="password"]',
-            :value   => data[:password] || 'test'
-          },
-          {
-            :execute => 'click',
-            :css     => '#login button',
-          },
-          {
-            :execute => 'wait',
-            :value   => 2,
-          },
-          {
-            :execute => 'check',
-            :css     => '#login',
-            :result  => false,
+            :execute  => 'login',
+            :username => data[:username] || 'nicole.braun@zammad.org',
+            :password => data[:password] || 'test'
           },
         ],
       },
@@ -175,8 +153,8 @@ class TestCase < Test::Unit::TestCase
   end
 
   def browser_element_action(test, action, instance)
-puts "NOTICE: " + action.inspect
-    sleep 0.2
+puts "NOTICE #{Time.now.to_s}: " + action.inspect
+    sleep 0.1
     if action[:css]
       if action[:css].match '###stack###'
         action[:css].gsub! '###stack###', @stack
@@ -225,9 +203,80 @@ puts "NOTICE: " + action.inspect
       return
     elsif action[:element] == :alert
       element = instance.switch_to.alert
+    elsif action[:execute] == 'login'
+      sleep 1
+      login = instance.find_element( { :css => '#login' } )
+      if !login
+        assert( false, "(#{test[:name]}) no login box found!" )
+        return
+      end
+      element = instance.find_element( { :css => '#login input[name="username"]' } )
+      element.clear
+      element.send_keys( action[:username] )
+      element = instance.find_element( { :css => '#login input[name="password"]' } )
+      element.clear
+      element.send_keys( action[:password] )
+      instance.find_element( { :css => '#login button' } ).click
+      sleep 4
+      return
+    elsif action[:execute] == 'logout'
+      instance.find_element( { :css => 'a[href="#current_user"]' } ).click
+      sleep 0.1
+      instance.find_element( { :css => 'a[href="#logout"]' } ).click
+      sleep 2
+      login = instance.find_element( { :css => '#login' } )
+      if !login
+        assert( false, "(#{test[:name]}) no login box found!" )
+        return
+      end
+      assert( true, "(#{test[:name]}) logout" )
+      return
+    elsif action[:execute] == 'create_ticket'
+      instance.find_element( { :css => 'a[href="#new"]' } ).click
+      instance.find_element( { :css => 'a[href="#ticket_create/call_inbound"]' } ).click
+      sleep 4
+      element = instance.find_element( { :css => '.active .ticket_create' } )
+      if !element
+        assert( false, "(#{test[:name]}) no ticket create screen found!" )
+        return
+      end
+      sleep 5
+      element = instance.find_element( { :css => '.active .ticket_create input[name="customer_id_autocompletion"]' } )
+      element.clear
+      element.send_keys( 'ma' )
+      sleep 4
+      element = instance.find_element( { :css => '.active .ticket_create input[name="customer_id_autocompletion"]' } )
+      element.send_keys( :arrow_down )
+      sleep 0.2
+      element = instance.find_element( { :css => '.active .ticket_create input[name="customer_id_autocompletion"]' } )
+      element.send_keys( :tab )
+      sleep 0.1
+      element = instance.find_element( { :css => '.active .ticket_create select[name="group_id"]' } )
+      dropdown = Selenium::WebDriver::Support::Select.new(element)
+      dropdown.select_by( :text, action[:group])
+      sleep 0.1
+      element = instance.find_element( { :css => '.active .ticket_create input[name="subject"]' } )
+      element.clear
+      element.send_keys( action[:subject] )
+      sleep 0.1
+      element = instance.find_element( { :css => '.active .ticket_create textarea[name="body"]' } )
+      element.clear
+      element.send_keys( action[:body] )
+      if action[:do_not_submit]
+        assert( true, "(#{test[:name]}) ticket created without submit" )
+        return
+      end
+      sleep 0.1
+      instance.find_element( { :css => '.active .form-actions button[type="submit"]' } ).click
+      sleep 6
+      if instance.current_url !~ /#{Regexp.quote('#ticket/zoom/')}/
+        assert( true, "(#{test[:name]}) ticket creation failed, can't get zoom url" )
+        return
+      end
+      assert( true, "(#{test[:name]}) ticket created" )
+      return
     elsif action[:execute] == 'close_all_tasks'
-#      while true
-       for i in 1..100
+      for i in 1..100
         begin
           element = instance.find_element( { :css => '.taskbar [data-type="close"]' } )
           if element
@@ -240,10 +289,14 @@ puts "NOTICE: " + action.inspect
           break
         end
       end
+      assert( true, "(#{test[:name]}) all tasks closed" )
+      return
     elsif action[:execute] == 'navigate'
       instance.navigate.to( action[:to] )
+      return
     elsif action[:execute] == 'reload'
       instance.navigate.refresh
+      return
     elsif action[:execute] == 'js'
       result = instance.execute_script( action[:value] )
     elsif action[:link]
@@ -351,9 +404,6 @@ puts "NOTICE: " + action.inspect
         end
       end
     elsif action[:execute] == 'check'
-    elsif action[:execute] == 'close_all_tasks'
-    elsif action[:execute] == 'navigate'
-    elsif action[:execute] == 'reload'
     elsif action[:execute] == 'js'
     else
       assert( false, "(#{test[:name]}) unknow action '#{action[:execute]}'" )