diff --git a/app/models/observer/ticket/notification.rb b/app/models/observer/ticket/notification.rb index 61a5bda7d..1b1965da8 100644 --- a/app/models/observer/ticket/notification.rb +++ b/app/models/observer/ticket/notification.rb @@ -67,7 +67,7 @@ class Observer::Ticket::Notification < ActiveRecord::Observer :subject => 'Updated (#{ticket.title})', :body => 'Hi #{recipient.firstname}, - updated (#{ticket.title}) via i18n(#{article.type.name}) by #{ticket.updated_by.fullname}. + updated (#{ticket.title}) by #{ticket.updated_by.fullname}. Changes: ' + changes + ' @@ -189,6 +189,7 @@ class Observer::Ticket::Notification < ActiveRecord::Observer record.changes.each {|key, value| next if key == 'updated_at' next if key == 'first_response' + next if key == 'close_time' next if key == 'last_contact_agent' next if key == 'last_contact_customer' next if key == 'last_contact'