Corrected with rubocop cop 'Style/WordArray'.

.rubocop.yml

@@ -215,11 +215,6 @@ Style/SignalException:
   StyleGuide: 'https://github.com/bbatsov/ruby-style-guide#fail-method'
   Enabled: false
 
-Style/WordArray:
-  Description: 'Use %w or %W for arrays of words.'
-  StyleGuide: 'https://github.com/bbatsov/ruby-style-guide#percent-w'
-  Enabled: false
-
 Metrics/AbcSize:
   Description: >-
                  A calculated magnitude based on number of assignments,

app/controllers/ical_tickets_controller.rb

@@ -75,10 +75,7 @@ class IcalTicketsController < ApplicationController
       'tickets.owner_id' => current_user.id,
       'tickets.state_id' => Ticket::State.where(
         state_type_id: Ticket::StateType.where(
-          name: [
+          name: %w(new open),
-            'new',
-            'open',
-          ],
         ),
       ),
     }

app/controllers/search_controller.rb

@@ -20,7 +20,7 @@ class SearchController < ApplicationController
     assets = {}
     result = []
     if SearchIndexBackend.enabled?
-      items = SearchIndexBackend.search( query, limit, ['User', 'Organization'] )
+      items = SearchIndexBackend.search( query, limit, %w(User Organization) )
       items.each { |item|
         require item[:type].to_filename
         record = Kernel.const_get( item[:type] ).find( item[:id] )

app/models/application_model/assets.rb

@@ -30,7 +30,7 @@ returns
     end
 
     return data if !self['created_by_id'] && !self['updated_by_id']
-    ['created_by_id', 'updated_by_id'].each {|item|
+    %w(created_by_id updated_by_id).each {|item|
       next if !self[ item ]
       if !data[ User.to_app_model ] || !data[ User.to_app_model ][ self[ item ] ]
         user = User.lookup( id: self[ item ] )

app/models/application_model/search_index_base.rb

@@ -72,7 +72,7 @@ returns
 
   def search_index_data
     attributes = {}
-    ['name', 'note'].each { |key|
+    %w(name note).each { |key|
       if self[key] && !self[key].empty?
         attributes[key] = self[key]
       end

app/models/channel/email_parser.rb

@@ -503,7 +503,7 @@ class Channel::EmailParser
     roles = Role.where( name: 'Customer' )
 
     # fillup
-    ['firstname', 'lastname'].each { |item|
+    %w(firstname lastname).each { |item|
       if data[item.to_sym] == nil
         data[item.to_sym] = ''
       end

app/models/object_manager.rb

@@ -11,7 +11,7 @@ list all backend managed object
 =end
 
   def self.list_objects
-    ['Ticket', 'TicketArticle', 'User', 'Organization', 'Group' ]
+    %w(Ticket TicketArticle User Organization Group)
   end
 
 =begin
@@ -23,7 +23,7 @@ list all frontend managed object
 =end
 
   def self.list_frontend_objects
-    ['Ticket', 'User', 'Organization' ] #, 'Group' ]
+    %w(Ticket User Organization) #, 'Group' ]
   end
 
 end

app/models/observer/user/geo.rb

@@ -13,7 +13,7 @@ class Observer::User::Geo < ActiveRecord::Observer
   # check if geo need to be updated
   def check_geo(record)
 
-    location = ['street', 'zip', 'city', 'country']
+    location = %w(street zip city country)
 
     # check if geo update is needed based on old/new location
     if record.id
@@ -42,7 +42,7 @@ class Observer::User::Geo < ActiveRecord::Observer
   # update geo data of user
   def geo_update(record)
     address = ''
-    location = ['street', 'zip', 'city', 'country']
+    location = %w(street zip city country)
     location.each { |item|
       if record[item] && record[item] != ''
         address = address + ',' + record[item]

app/models/organization/assets.rb

@@ -40,7 +40,7 @@ returns
           }
         end
       end
-      ['created_by_id', 'updated_by_id'].each {|item|
+      %w(created_by_id updated_by_id).each {|item|
         next if !self[ item ]
         if !data[ User.to_app_model ][ self[ item ] ]
           user = User.lookup( id: self[ item ] )

app/models/package.rb

@@ -311,7 +311,7 @@ class Package < ApplicationModel
 
   # reload .rb files in case they have changed
   def self.reload_classes
-    ['app', 'lib'].each {|dir|
+    %w(app lib).each {|dir|
       Dir.glob( Rails.root.join( dir + '/**/*') ).each {|entry|
         if entry =~ /\.rb$/
           begin

app/models/ticket/article/assets.rb

@@ -41,7 +41,7 @@ returns
       data[ Ticket::Article.to_app_model ][ self.id ]['attachments'] = self.attachments
     end
 
-    ['created_by_id', 'updated_by_id'].each {|item|
+    %w(created_by_id updated_by_id).each {|item|
       next if !self[ item ]
       if !data[ User.to_app_model ] || !data[ User.to_app_model ][ self[ item ] ]
         user = User.lookup( id: self[ item ] )

app/models/ticket/assets.rb

@@ -29,7 +29,7 @@ returns
     if !data[ Ticket.to_app_model ][ self.id ]
       data[ Ticket.to_app_model ][ self.id ] = self.attributes_with_associations
     end
-    ['created_by_id', 'updated_by_id', 'owner_id', 'customer_id'].each {|item|
+    %w(created_by_id updated_by_id owner_id customer_id).each {|item|
       next if !self[ item ]
       if !data[ User.to_app_model ] || !data[ User.to_app_model ][ self[ item ] ]
         user = User.lookup( id: self[ item ] )

app/models/ticket/screen_options.rb

@@ -83,7 +83,7 @@ returns
 
     type_ids = []
     if params[:ticket]
-      types = ['note', 'phone']
+      types = %w(note phone)
       if params[:ticket].group.email_address_id
         types.push 'email'
       end

app/models/ticket/search_index.rb

@@ -63,7 +63,7 @@ returns
       article_attributes = article.attributes
 
       # remove note needed attributes
-      ignore = ['created_by_id', 'updated_by_id', 'updated_at', 'references', 'message_id_md5', 'message_id', 'in_reply_to', 'ticket_id']
+      ignore = %w(created_by_id updated_by_id updated_at references message_id_md5 message_id in_reply_to ticket_id)
       ignore.each {|attribute|
         article_attributes.delete( attribute )
       }

app/models/ticket/state.rb

@@ -46,7 +46,7 @@ returns:
 =end
 
   def ignore_escalation?
-    ignore_escalation = ['removed', 'closed', 'merged']
+    ignore_escalation = %w(removed closed merged)
     return true if ignore_escalation.include?( self.name )
     false
   end

app/models/user/assets.rb

@@ -74,7 +74,7 @@ returns
           data = organization.assets( data )
         end
       end
-      ['created_by_id', 'updated_by_id'].each {|item|
+      %w(created_by_id updated_by_id).each {|item|
         next if !self[ item ]
         if !data[ User.to_app_model ][ self[ item ] ]
           user = User.lookup( id: self[ item ] )

app/models/user/search_index.rb

@@ -18,7 +18,7 @@ returns
 
     def search_index_data
       attributes = { 'fullname' => "#{ self['firstname'] } #{ self['lastname'] }" }
-      ['login', 'firstname', 'lastname', 'phone', 'email', 'city', 'country', 'note', 'created_at'].each { |key|
+      %w(login firstname lastname phone email city country note created_at).each { |key|
         if self[key] && (!self.respond_to?('empty?') || !self[key].empty?)
           attributes[key] = self[key]
         end

db/migrate/20130817000001_update_auth.rb

@@ -35,7 +35,7 @@ class UpdateAuth < ActiveRecord::Migration
         uid: 'mail',
         base: 'dc=example,dc=org',
         always_filter: '',
-        always_roles: ['Admin', 'Agent'],
+        always_roles: %w(Admin Agent),
         always_groups: ['Users'],
         sync_params: {
           firstname: 'sn',

db/migrate/20150112000001_update_overview_and_ticket_state.rb

@@ -23,9 +23,9 @@ class UpdateOverviewAndTicketState < ActiveRecord::Migration
         direction: 'ASC',
       },
       view: {
-        d: [ 'title', 'customer', 'group', 'created_at' ],
+        d: %w(title customer group created_at),
-        s: [ 'title', 'customer', 'group', 'created_at' ],
+        s: %w(title customer group created_at),
-        m: [ 'number', 'title', 'customer', 'group', 'created_at' ],
+        m: %w(number title customer group created_at),
         view_mode_default: 's',
       },
     )

db/migrate/20150206000002_create_address.rb

@@ -19,7 +19,7 @@ class CreateAddress < ActiveRecord::Migration
       end
     }
 
-    ['street', 'zip', 'city', 'department'].each {|attribute_name|
+    %w(street zip city department).each {|attribute_name|
       attribute = ObjectManager::Attribute.get(
         object: 'User',
         name: attribute_name,

db/migrate/20150223000001_update_overview2.rb

@@ -20,9 +20,9 @@ class UpdateOverview2 < ActiveRecord::Migration
         direction: 'ASC',
       },
       view: {
-        d: [ 'title', 'customer', 'group', 'created_at' ],
+        d: %w(title customer group created_at),
-        s: [ 'title', 'customer', 'group', 'created_at' ],
+        s: %w(title customer group created_at),
-        m: [ 'number', 'title', 'customer', 'group', 'created_at' ],
+        m: %w(number title customer group created_at),
         view_mode_default: 's',
       },
     )

db/seeds.rb

@@ -363,7 +363,7 @@ Setting.create_if_not_exists(
     uid: 'mail',
     base: 'dc=example,dc=org',
     always_filter: '',
-    always_roles: ['Admin', 'Agent'],
+    always_roles: %w(Admin Agent),
     always_groups: ['Users'],
     sync_params: {
       firstname: 'sn',
@@ -1432,9 +1432,9 @@ Overview.create_if_not_exists(
     direction: 'ASC',
   },
   view: {
-    d: [ 'title', 'customer', 'group', 'created_at' ],
+    d: %w(title customer group created_at),
-    s: [ 'title', 'customer', 'group', 'created_at' ],
+    s: %w(title customer group created_at),
-    m: [ 'number', 'title', 'customer', 'group', 'created_at' ],
+    m: %w(number title customer group created_at),
     view_mode_default: 's',
   },
 )
@@ -1454,9 +1454,9 @@ Overview.create_if_not_exists(
     direction: 'ASC',
   },
   view: {
-    d: [ 'title', 'customer', 'group', 'created_at' ],
+    d: %w(title customer group created_at),
-    s: [ 'title', 'customer', 'group', 'created_at' ],
+    s: %w(title customer group created_at),
-    m: [ 'number', 'title', 'customer', 'group', 'created_at' ],
+    m: %w(number title customer group created_at),
     view_mode_default: 's',
   },
 )
@@ -1475,9 +1475,9 @@ Overview.create_if_not_exists(
     direction: 'ASC',
   },
   view: {
-    d: [ 'title', 'customer', 'group', 'created_at' ],
+    d: %w(title customer group created_at),
-    s: [ 'title', 'customer', 'group', 'created_at' ],
+    s: %w(title customer group created_at),
-    m: [ 'number', 'title', 'customer', 'group', 'created_at' ],
+    m: %w(number title customer group created_at),
     view_mode_default: 's',
   },
 )
@@ -1495,9 +1495,9 @@ Overview.create_if_not_exists(
     direction: 'ASC',
   },
   view: {
-    d: [ 'title', 'customer', 'group', 'state', 'owner', 'created_at' ],
+    d: %w(title customer group state owner created_at),
-    s: [ 'title', 'customer', 'group', 'state', 'owner', 'created_at' ],
+    s: %w(title customer group state owner created_at),
-    m: [ 'number', 'title', 'customer', 'group', 'state', 'owner', 'created_at' ],
+    m: %w(number title customer group state owner created_at),
     view_mode_default: 's',
   },
 )
@@ -1516,9 +1516,9 @@ Overview.create_if_not_exists(
     direction: 'ASC',
   },
   view: {
-    d: [ 'title', 'customer', 'group', 'owner', 'created_at' ],
+    d: %w(title customer group owner created_at),
-    s: [ 'title', 'customer', 'group', 'owner', 'created_at' ],
+    s: %w(title customer group owner created_at),
-    m: [ 'number', 'title', 'customer', 'group', 'owner', 'created_at' ],
+    m: %w(number title customer group owner created_at),
     view_mode_default: 's',
   },
 )
@@ -1536,9 +1536,9 @@ Overview.create_if_not_exists(
     direction: 'ASC',
   },
   view: {
-    d: [ 'title', 'customer', 'group', 'owner', 'escalation_time' ],
+    d: %w(title customer group owner escalation_time),
-    s: [ 'title', 'customer', 'group', 'owner', 'escalation_time' ],
+    s: %w(title customer group owner escalation_time),
-    m: [ 'number', 'title', 'customer', 'group', 'owner', 'escalation_time' ],
+    m: %w(number title customer group owner escalation_time),
     view_mode_default: 's',
   },
 )
@@ -1558,9 +1558,9 @@ Overview.create_if_not_exists(
     direction: 'DESC',
   },
   view: {
-    d: [ 'title', 'customer', 'state', 'created_at' ],
+    d: %w(title customer state created_at),
-    s: [ 'number', 'title', 'state', 'created_at' ],
+    s: %w(number title state created_at),
-    m: [ 'number', 'title', 'state', 'created_at' ],
+    m: %w(number title state created_at),
     view_mode_default: 's',
   },
 )
@@ -1579,9 +1579,9 @@ Overview.create_if_not_exists(
     direction: 'DESC',
   },
   view: {
-    d: [ 'title', 'customer', 'state', 'created_at' ],
+    d: %w(title customer state created_at),
-    s: [ 'number', 'title', 'customer', 'state', 'created_at' ],
+    s: %w(number title customer state created_at),
-    m: [ 'number', 'title', 'customer', 'state', 'created_at' ],
+    m: %w(number title customer state created_at),
     view_mode_default: 's',
   },
 )

lib/auto_wizard.rb

@@ -34,7 +34,7 @@ returns
     # create Users
     if auto_wizard_hash['Users']
 
-      roles  = Role.where( name: ['Agent', 'Admin'] )
+      roles  = Role.where( name: %w(Agent Admin) )
       groups = Group.all
 
       auto_wizard_hash['Users'].each { |user_data|

test/unit/assets_test.rb

@@ -4,7 +4,7 @@ require 'test_helper'
 class AssetsTest < ActiveSupport::TestCase
   test 'user' do
 
-    roles  = Role.where( name: [ 'Agent', 'Admin'] )
+    roles  = Role.where( name: %w(Agent Admin) )
     groups = Group.all
     org    = Organization.create_or_update(
       name: 'some org',

test/unit/auth_test.rb

@@ -15,7 +15,7 @@ Setting.create_or_update(
     uid: 'mail',
     base: 'dc=example,dc=org',
     always_filter: '',
-    always_roles: ['Admin', 'Agent'],
+    always_roles: %w(Admin Agent),
     always_groups: ['Users'],
     sync_params: {
       firstname: 'sn',

test/unit/rest_test.rb

@@ -12,7 +12,7 @@ class RestTest < ActiveSupport::TestCase
     end
 
     # create agent
-    roles  = Role.where( name: ['Admin', 'Agent'] )
+    roles  = Role.where( name: %w(Admin Agent) )
     groups = Group.all
 
     UserInfo.current_user_id = 1

test/unit/session_basic_test.rb

@@ -181,7 +181,7 @@ class SessionBasicTest < ActiveSupport::TestCase
   end
 
   user = User.lookup(id: 1)
-  roles  = Role.where( name: [ 'Agent', 'Admin'] )
+  roles  = Role.where( name: %w(Agent Admin) )
   user.roles = roles
   user.save
 
@@ -258,7 +258,7 @@ class SessionBasicTest < ActiveSupport::TestCase
   test 'c activity stream' do
 
     # create users
-    roles  = Role.where( name: [ 'Agent', 'Admin'] )
+    roles  = Role.where( name: %w(Agent Admin) )
     groups = Group.all
 
     UserInfo.current_user_id = 2

test/unit/session_collections_test.rb

@@ -9,7 +9,7 @@ class SessionCollectionsTest < ActiveSupport::TestCase
     UserInfo.current_user_id = 1
 
     # create users
-    roles  = Role.where( name: [ 'Agent', 'Admin'] )
+    roles  = Role.where( name: %w(Agent Admin) )
     groups = Group.all
 
     agent1 = User.create_or_update(

test/unit/ticket_sla_test.rb

@@ -49,7 +49,7 @@ class TicketSlaTest < ActiveSupport::TestCase
 
     sla = Sla.create(
       name: 'test sla 2',
-      condition: { 'tickets.priority_id' => ['1', '2', '3'] },
+      condition: { 'tickets.priority_id' => %w(1 2 3) },
       data: {
         'Mon' => 'Mon', 'Tue' => 'Tue', 'Wed' => 'Wed', 'Thu' => 'Thu', 'Fri' => 'Fri', 'Sat' => 'Sat', 'Sun' => 'Sun',
         'beginning_of_workday' => '8:00',