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Fixes issue #1995 - Missing DB index on article columns queried by ticket waiting time report backend.

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This commit is contained in:
Martin Edenhofer 2018-05-08 14:18:15 +02:00
parent f75986af52
commit b764e7b3e5
2 changed files with 144 additions and 28 deletions
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40
lib/stats/ticket_waiting_time.rb
View file

@ -7,12 +7,14 @@ class Stats::TicketWaitingTime
# get users groups
group_ids = user.group_ids_access('full')
own_waiting = Ticket.where(
'owner_id = ? AND group_id IN (?) AND updated_at > ?', user.id, group_ids, Time.zone.today
)
all_waiting = Ticket.where(
'group_id IN (?) AND updated_at > ?', group_ids, Time.zone.today
)
own_waiting = []
all_waiting = []
Ticket.where('group_id IN (?) AND updated_at > ?', group_ids.sort, Time.zone.today).pluck(:id, :owner_id).each do |ticket|
all_waiting.push ticket[0]
if ticket[1] == user.id
own_waiting.push ticket[0]
end
end
handling_time = calculate_average(own_waiting, Time.zone.today)
if handling_time.positive?
@ -51,20 +53,24 @@ class Stats::TicketWaitingTime
result
end
def self.calculate_average(tickets, start_time)
def self.calculate_average(ticket_ids, start_time)
average_time = 0
count_articles = 0
last_ticket_id = nil
count_time = nil
tickets.each do |ticket|
count_time = 0
ticket.articles.joins(:type).where('ticket_articles.created_at > ? AND ticket_articles.internal = ? AND ticket_article_types.communication = ?', start_time, false, true).each do |article|
if article.sender.name == 'Customer'
count_time = article.created_at.to_i
elsif count_time.positive?
average_time += article.created_at.to_i - count_time
count_articles += 1
count_time = 0
end
Ticket::Article.joins(:type).joins(:sender).where('ticket_articles.ticket_id IN (?) AND ticket_articles.created_at > ? AND ticket_articles.internal = ? AND ticket_article_types.communication = ?', ticket_ids, start_time, false, true).order(:ticket_id, :created_at).pluck(:created_at, :sender_id, :ticket_id, :id).each do |article|
if last_ticket_id != article[2]
last_ticket_id = article[2]
count_time = 0
end
sender = Ticket::Article::Sender.lookup(id: article[1])
if sender.name == 'Customer'
count_time = article[0].to_i
elsif count_time.positive?
average_time += article[0].to_i - count_time
count_articles += 1
count_time = 0
end
end

132
test/unit/stats_ticket_waiting_time_test.rb
View file

@ -5,9 +5,49 @@ require 'stats/ticket_waiting_time'
class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
test 'single ticket' do
ticket1 = Ticket.create(
group1 = Group.create!(
name: 'Group 1',
active: true,
email_address: EmailAddress.first,
created_by_id: 1,
updated_by_id: 1,
)
roles = Role.where(name: 'Agent')
user1 = User.create!(
login: 'assets_stats1@example.org',
firstname: 'assets_stats1',
lastname: 'assets_stats1',
email: 'assets_stats1@example.org',
password: 'some_pass',
active: true,
groups: [group1],
roles: roles,
created_by_id: 1,
updated_by_id: 1,
)
user2 = User.create!(
login: 'assets_stats2@example.org',
firstname: 'assets_stats2',
lastname: 'assets_stats2',
email: 'assets_sla2@example.org',
password: 'some_pass',
active: true,
groups: [group1],
roles: roles,
created_by_id: 1,
updated_by_id: 1,
)
result = Stats::TicketWaitingTime.generate(user1)
assert_equal(0, result[:handling_time])
assert_equal('supergood', result[:state])
assert_equal(0, result[:average_per_agent])
assert_equal(0, result[:percent])
ticket1 = Ticket.create!(
title: 'com test 1',
group: Group.lookup(name: 'Users'),
group: group1,
customer_id: 2,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
@ -16,7 +56,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
)
# communication 1: waiting time 2 hours (BUT too old yesterday)
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -31,7 +71,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
created_at: '2017-04-12 08:00',
updated_at: '2017-04-12 08:00',
)
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -48,7 +88,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
)
# communication 2: waiting time 2 hours
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -63,7 +103,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
created_at: '2017-04-13 08:00',
updated_at: '2017-04-13 08:00',
)
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -80,7 +120,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
)
# communication 3: waiting time 4 hours
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -95,7 +135,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
created_at: '2017-04-13 11:00',
updated_at: '2017-04-13 11:00',
)
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -112,7 +152,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
)
# communication 4: INVALID waiting time 1 hour (because internal)
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -127,7 +167,7 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
created_at: '2017-04-13 15:00',
updated_at: '2017-04-13 15:00',
)
Ticket::Article.create(
Ticket::Article.create!(
ticket_id: ticket1.id,
from: 'a@example.com',
to: 'a@example.com',
@ -143,13 +183,83 @@ class StatsTicketWaitingTimeTest < ActiveSupport::TestCase
updated_at: '2017-04-13 15:10',
)
average_time = Stats::TicketWaitingTime.calculate_average([ticket1, ticket1], '2017-04-13 00:00:00')
ticket2 = Ticket.create!(
title: 'com test 2',
group: group1,
customer_id: 2,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
updated_by_id: 1,
created_by_id: 1,
)
average_time = Stats::TicketWaitingTime.calculate_average([ticket1.id, ticket2.id], '2017-04-13 00:00:00')
expected_average_time = 60 * 60 * 2 # for communication 2
expected_average_time += 60 * 60 * 4 # for communication 3
expected_average_time = expected_average_time / 2 # for average
travel_to Time.zone.local(2017, 0o4, 13, 23, 0o0, 44)
assert_equal(expected_average_time, average_time)
result = Stats::TicketWaitingTime.generate(user1)
assert_equal(0, result[:handling_time])
assert_equal('supergood', result[:state])
assert_equal(180, result[:average_per_agent])
assert_equal(0.0, result[:percent])
ticket3 = Ticket.create!(
title: 'com test 3',
group: group1,
customer_id: 2,
owner: user1,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
updated_by_id: 1,
created_by_id: 1,
)
# communication 1: waiting time 2 hours (BUT too old yesterday)
Ticket::Article.create!(
ticket_id: ticket3.id,
from: 'a@example.com',
to: 'a@example.com',
subject: 'com test 3',
message_id: 'some@id_com_1',
body: 'some message 123',
internal: false,
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
type: Ticket::Article::Type.find_by(name: 'email'),
updated_by_id: 1,
created_by_id: 1,
created_at: '2017-04-13 08:00',
updated_at: '2017-04-13 08:00',
)
Ticket::Article.create!(
ticket_id: ticket3.id,
from: 'a@example.com',
to: 'a@example.com',
subject: 'com test 3',
message_id: 'some@id_com_1',
body: 'some message 123',
internal: false,
sender: Ticket::Article::Sender.find_by(name: 'Agent'),
type: Ticket::Article::Type.find_by(name: 'email'),
updated_by_id: 1,
created_by_id: 1,
created_at: '2017-04-13 09:00',
updated_at: '2017-04-13 09:00',
)
result = Stats::TicketWaitingTime.generate(user1)
assert_equal(60, result[:handling_time])
assert_equal('supergood', result[:state])
assert_equal(140, result[:average_per_agent])
assert_equal(1.0, result[:percent])
travel_back
end
end