Added import of OTRS DynamicFields into Zammads ObjectManager attributes.
This commit is contained in:
Thorsten Eckel
parent
b198454b87
commit
b797fd6d30
2 changed files with 165 additions and 1 deletions
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@ -317,7 +317,7 @@ module Import::OTRS
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# dynamic fields
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dynamic_fields = load('DynamicField')
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#settings(dynamic_fields, settings)
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object_manager(dynamic_fields)
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# email accounts
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#accounts = load('PostMasterAccount')
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@ -608,6 +608,19 @@ module Import::OTRS
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ticket_new[value] = record[key.to_s]
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}
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record.keys.each { |key|
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key_string = key.to_s
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next if !key_string.start_with?('DynamicField_')
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dynamic_field_name = key_string[13, key_string.length]
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next if skip_fields.include?( dynamic_field_name )
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dynamic_field_name = convert_df_name(dynamic_field_name)
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ticket_new[dynamic_field_name.to_sym] = record[key_string]
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}
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# find owner
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if ticket_new[:owner]
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user = User.find_by(login: ticket_new[:owner].downcase)
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@ -1345,6 +1358,127 @@ module Import::OTRS
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}
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end
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# dynamic fields
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def self.object_manager(dynamic_fields)
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dynamic_fields.each { |dynamic_field|
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if dynamic_field['ObjectType'] != 'Ticket'
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log "ERROR: Unsupported dynamic field object type '#{dynamic_field['ObjectType']}' for dynamic field '#{dynamic_field['Name']}'"
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next
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end
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next if skip_fields.include?( dynamic_field['Name'] )
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internal_name = convert_df_name(dynamic_field['Name'])
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attribute = ObjectManager::Attribute.get(
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object: dynamic_field['ObjectType'],
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name: internal_name,
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)
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next if !attribute.nil?
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object_manager_config = {
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object: dynamic_field['ObjectType'],
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name: internal_name,
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display: dynamic_field['Label'],
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screens: {
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view: {
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'-all-' => {
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shown: true,
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},
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},
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},
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active: true,
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editable: dynamic_field['InternalField'] == '0',
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position: dynamic_field['FieldOrder'],
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created_by_id: 1,
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updated_by_id: 1,
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}
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if dynamic_field['FieldType'] == 'Text'
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object_manager_config[:data_type] = 'input'
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object_manager_config[:data_option] = {
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default: dynamic_field['Config']['DefaultValue'],
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type: 'text',
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maxlength: 255,
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null: false,
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}
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elsif dynamic_field['FieldType'] == 'TextArea'
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object_manager_config[:data_type] = 'textarea'
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object_manager_config[:data_option] = {
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default: dynamic_field['Config']['DefaultValue'],
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rows: dynamic_field['Config']['Rows'],
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null: false,
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}
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elsif dynamic_field['FieldType'] == 'Checkbox'
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object_manager_config[:data_type] = 'boolean'
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object_manager_config[:data_option] = {
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default: dynamic_field['Config']['DefaultValue'] == '1',
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options: {
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true => 'Yes',
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false => 'No',
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},
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null: false,
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translate: true,
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}
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elsif dynamic_field['FieldType'] == 'DateTime'
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object_manager_config[:data_type] = 'datetime'
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object_manager_config[:data_option] = {
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future: dynamic_field['Config']['YearsInFuture'] != '0',
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past: dynamic_field['Config']['YearsInPast'] != '0',
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diff: dynamic_field['Config']['DefaultValue'].to_i / 60 / 60,
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null: false,
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}
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elsif dynamic_field['FieldType'] == 'Date'
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object_manager_config[:data_type] = 'date'
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object_manager_config[:data_option] = {
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future: dynamic_field['Config']['YearsInFuture'] != '0',
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past: dynamic_field['Config']['YearsInPast'] != '0',
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diff: dynamic_field['Config']['DefaultValue'].to_i / 60 / 60 / 24,
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null: false,
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}
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elsif dynamic_field['FieldType'] == 'Dropdown'
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object_manager_config[:data_type] = 'select'
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object_manager_config[:data_option] = {
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default: '',
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multiple: false,
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options: dynamic_field['Config']['PossibleValues'],
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null: dynamic_field['Config']['PossibleNone'] == '1',
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translate: dynamic_field['Config']['TranslatableValues'] == '1',
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}
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elsif dynamic_field['FieldType'] == 'Multiselect'
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object_manager_config[:data_type] = 'select'
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object_manager_config[:data_option] = {
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default: '',
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multiple: true,
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options: dynamic_field['Config']['PossibleValues'],
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null: dynamic_field['Config']['PossibleNone'] == '1',
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translate: dynamic_field['Config']['TranslatableValues'] == '1',
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}
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else
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log "ERROR: Unsupported dynamic field field type '#{dynamic_field['FieldType']}' for dynamic field '#{dynamic_field['Name']}'"
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next
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end
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ObjectManager::Attribute.add( object_manager_config )
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ObjectManager::Attribute.migration_execute(false)
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}
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end
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def self.convert_df_name(dynamic_field_name)
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new_name = dynamic_field_name.underscore
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new_name.sub(/\_id(s)?\z/, "_no#{$1}")
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end
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# log
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def self.log(message)
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thread_no = Thread.current[:thread_no] || '-'
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@ -1460,4 +1594,8 @@ module Import::OTRS
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true
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end
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def self.skip_fields
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%w(ProcessManagementProcessID ProcessManagementActivityID ZammadMigratorChanged ZammadMigratorChangedOld)
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end
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end
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@ -30,7 +30,21 @@ class OtrsImportTest < ActiveSupport::TestCase
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assert_equal( fqdn, Setting.get('fqdn'), 'fqdn' )
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assert_equal( http, Setting.get('http_type'), 'http_type' )
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assert_equal( 'Example Company', Setting.get('organization'), 'organization' )
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end
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test 'check dynamic fields' do
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local_objects = ObjectManager::Attribute.list_full
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assert_equal(75, local_objects.size, 'dynamic field count')
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object_attribute_names = local_objects.reject { |local_object|
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local_object[:object] != 'Ticket'
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}.collect { |local_object|
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local_object['name']
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}
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expected_object_attribute_names = %w(vertriebsweg te_test sugar_crm_remote_no sugar_crm_company_selected_no sugar_crm_company_selection combine itsm_criticality customer_id itsm_impact itsm_review_required itsm_decision_result itsm_repair_start_time itsm_recovery_start_time itsm_decision_date title itsm_due_date topic_no open_exchange_ticket_number hostname ticket_free_key11 type ticket_free_text11 open_exchange_tn topic zarafa_tn group_id scom_hostname checkbox_example scom_uuid scom_state scom_service location owner_id department customer_location state_id pending_time priority_id tags)
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assert_equal(expected_object_attribute_names, object_attribute_names, 'dynamic field names')
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end
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# check count of imported items
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@ -205,6 +219,18 @@ class OtrsImportTest < ActiveSupport::TestCase
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assert_equal( Time.zone.parse('2014-11-21 00:17:40 +0000').gmtime.to_s, ticket.created_at.to_s )
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assert_equal( Time.zone.parse('2014-11-21 00:21:08 +0000').gmtime.to_s, ticket.close_time.to_s )
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# ticket dynamic fields
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ticket = Ticket.find(591)
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assert_equal( 'Some other smart subject!', ticket.title )
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assert_equal( '488', ticket.vertriebsweg )
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assert_equal( '["193"]', ticket.te_test ) # TODO: multiselect
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assert_equal( '358', ticket.sugar_crm_remote_no )
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assert_equal( '69', ticket.sugar_crm_company_selected_no )
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assert_equal( '["382"]', ticket.sugar_crm_company_selection ) # TODO: multiselect
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assert_equal( '310', ticket.topic_no )
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assert_equal( '495', ticket.open_exchange_ticket_number )
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assert_equal( '208', ticket.hostname )
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# check history
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# - create entry
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# - state change entry
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