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Improved dashboard widget for waiting to also calculate tickets which are not open (#759).

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This commit is contained in:
Rolf Schmidt 2017-04-20 17:12:39 +02:00
parent d668cfc705
commit b81378219d
1 changed files with 2 additions and 4 deletions
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6
lib/stats/ticket_waiting_time.rb
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@ -4,16 +4,14 @@ class Stats::TicketWaitingTime
def self.generate(user)
open_state_ids = Ticket::State.by_category(:open).pluck(:id)
# get users groups
group_ids = user.groups.map(&:id)
own_waiting = Ticket.where(
'owner_id = ? AND group_id IN (?) AND state_id IN (?) AND updated_at > ?', user.id, group_ids, open_state_ids, Time.zone.today
'owner_id = ? AND group_id IN (?) AND updated_at > ?', user.id, group_ids, Time.zone.today
)
all_waiting = Ticket.where(
'group_id IN (?) AND state_id IN (?) AND updated_at > ?', group_ids, open_state_ids, Time.zone.today
'group_id IN (?) AND updated_at > ?', group_ids, Time.zone.today
)
handling_time = calculate_average(own_waiting, Time.zone.today)