Fixed non html notifications.

app/models/observer/ticket/notification/background_job.rb

@@ -112,9 +112,10 @@ class Observer::Ticket::Notification::BackgroundJob
       puts "send ticket notifiaction to agent (#{@type}/#{ticket.id}/#{user.email})"
 
       NotificationFactory.send(
-        :recipient => user,
-        :subject   => notification[:subject],
-        :body      => notification[:body]
+        :recipient    => user,
+        :subject      => notification[:subject],
+        :body         => notification[:body],
+        :content_type => 'text/html',
       )
     end
 

app/models/user.rb

@@ -294,18 +294,17 @@ returns
     data[:subject] = 'Reset your #{config.product_name} password'
     data[:body]    = 'Forgot your password?
 
-    We received a request to reset the password for your #{config.product_name} account (#{user.login}).
+We received a request to reset the password for your #{config.product_name} account (#{user.login}).
 
-    If you want to reset your password, click on the link below (or copy and paste the URL into your browser):
+If you want to reset your password, click on the link below (or copy and paste the URL into your browser):
 
-    #{config.http_type}://#{config.fqdn}/#password_reset_verify/#{token.name}
+#{config.http_type}://#{config.fqdn}/#password_reset_verify/#{token.name}
 
-    This link takes you to a page where you can change your password.
+This link takes you to a page where you can change your password.
 
-    If you don\'t want to reset your password, please ignore this message. Your password will not be reset.
+If you don\'t want to reset your password, please ignore this message. Your password will not be reset.
 
-    Your #{config.product_name} Team
-    '
+Your #{config.product_name} Team'
 
     # prepare subject & body
     [:subject, :body].each { |key|

lib/notification_factory.rb

@@ -92,9 +92,10 @@ module NotificationFactory
 =begin
 
   success = NotificationFactory.send(
-    :to      => 'somebody@example.com',
-    :subject => 'sime subject',
-    :body    => 'some body'
+    :recipient    => User.find(123),
+    :subject      => 'sime subject',
+    :body         => 'some body',
+    :content_type => '', # optional, e. g. 'text/html'
   )
 
 =end
@@ -103,6 +104,11 @@ module NotificationFactory
     sender = Setting.get('notification_sender')
     Rails.logger.info "NOTICE: SEND NOTIFICATION TO: #{data[:recipient][:email]} (from #{sender})"
 
+    content_type = 'text/plain'
+    if data[:content_type]
+      content_type = data[:content_type]
+    end
+
     Channel::EmailSend.send(
       {
 #        :in_reply_to => self.in_reply_to,
@@ -110,7 +116,7 @@ module NotificationFactory
         :to           => data[:recipient][:email],
         :subject      => data[:subject],
         :body         => data[:body],
-        :content_type => 'text/html',
+        :content_type => content_type,
       },
       true
     )

test/unit/notification_factory_test.rb

@@ -2,6 +2,39 @@
 require 'test_helper'
 
 class NotificationFactoryTest < ActiveSupport::TestCase
+  test 'notifications send' do
+    result = NotificationFactory.send(
+      :recipient    => User.find(2),
+      :subject      => 'sime subject',
+      :body         => 'some body',
+      :content_type => '',
+    )
+    assert_match('some body', result.to_s)
+    assert_match('text/plain', result.to_s)
+    assert_no_match('text/html', result.to_s)
+
+    result = NotificationFactory.send(
+      :recipient    => User.find(2),
+      :subject      => 'sime subject',
+      :body         => 'some body',
+      :content_type => 'text/plain',
+    )
+    assert_match('some body', result.to_s)
+    assert_match('text/plain', result.to_s)
+    assert_no_match('text/html', result.to_s)
+
+    result = NotificationFactory.send(
+      :recipient    => User.find(2),
+      :subject      => 'sime subject',
+      :body         => 'some <span>body</span>',
+      :content_type => 'text/html',
+    )
+    assert_match('some body', result.to_s)
+    assert_match('text/plain', result.to_s)
+    assert_match('<span>body</span>', result.to_s)
+    assert_match('text/html', result.to_s)
+  end
+
   test 'notifications base' do
     ticket = Ticket.create(
       :title         => 'some title äöüß',