Sutty/trabajo-afectivo
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Cleanup.

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This commit is contained in:
Martin Edenhofer 2015-09-09 08:47:58 +02:00
parent 458d700db3
commit b921b8782a
2 changed files with 5 additions and 8 deletions
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11
lib/stats/ticket_in_process.rb
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@ -4,13 +4,9 @@ class Stats::TicketInProcess
def self.generate(user)
# get own tickets which are "workable"
open_state_ids = Ticket::State.by_category('work_on').map(&:id)
pending_state_ids = Ticket::State.by_category('pending_reminder').map(&:id)
# get history entries of tickets worked on today
history_object = History::Object.lookup(name: 'Ticket')
# get own tickets which are "workable"
own_ticket_ids = Ticket.select('id').where(
'owner_id = ? AND (state_id IN (?) OR (state_id IN (?) AND pending_time < ?))',
user.id, open_state_ids, pending_state_ids, Time.zone.now
@ -33,6 +29,7 @@ class Stats::TicketInProcess
all_ticket_ids = own_ticket_ids.concat(closed_ticket_ids).concat(pending_action_ticket_ids).uniq
# get count where user worked on
history_object = History::Object.lookup(name: 'Ticket')
count = History.select('DISTINCT(o_id)').where(
'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, all_ticket_ids
).count
@ -43,7 +40,7 @@ class Stats::TicketInProcess
average_in_percent = '-'
if total != 0
in_process_precent = ( count.to_f / (total.to_f/100) ).round(1)
in_process_precent = ( count.to_f / (total.to_f / 100) ).round(1)
end
{
@ -65,7 +62,7 @@ class Stats::TicketInProcess
return result
end
in_percent = ( result[:used_for_average].to_f / (result[:average_per_agent].to_f/100) ).round(1)
in_percent = ( result[:used_for_average].to_f / (result[:average_per_agent].to_f / 100) ).round(1)
if in_percent >= 90
result[:state] = 'supergood'
elsif in_percent >= 65

2
lib/stats/ticket_response_time.rb
View file

@ -55,7 +55,7 @@ class Stats::TicketResponseTime
return result
end
in_percent = ( result[:used_for_average].to_f / (result[:total].to_f/100) ).round(1)
in_percent = ( result[:used_for_average].to_f / (result[:total].to_f / 100) ).round(1)
if in_percent >= 90
result[:state] = 'supergood'
elsif in_percent >= 65