Rewrite of ticket zoom, split in to different controllers.
This commit is contained in:
Martin Edenhofer
parent
a408b1aef9
commit
ba5b006aea
8 changed files with 438 additions and 318 deletions
|
|
@ -1,14 +1,4 @@
|
|||
class App.TicketZoom extends App.Controller
|
||||
events:
|
||||
'click .submit': 'update'
|
||||
'click [data-type=reply]': 'reply'
|
||||
# 'click [data-type=reply-all]': 'replyall'
|
||||
'click [data-type=public]': 'public_internal'
|
||||
'click [data-type=internal]': 'public_internal'
|
||||
'change [name="ticket_article_type_id"]': 'form_update'
|
||||
'click .show_toogle': 'show_toogle'
|
||||
'blur .title_update': 'title_update'
|
||||
|
||||
constructor: (params) ->
|
||||
super
|
||||
# console.log 'zoom', params
|
||||
|
|
@ -18,12 +8,10 @@ class App.TicketZoom extends App.Controller
|
|||
|
||||
@navupdate '#'
|
||||
|
||||
@form_id = App.ControllerForm.formId()
|
||||
@edit_form = undefined
|
||||
@ticket_id = params.ticket_id
|
||||
@article_id = params.article_id
|
||||
@signature = undefined
|
||||
@signature_used = undefined
|
||||
@doNotLog = params['doNotLog'] || 0
|
||||
|
||||
@key = 'ticket::' + @ticket_id
|
||||
|
|
@ -88,8 +76,8 @@ class App.TicketZoom extends App.Controller
|
|||
success: (data, status, xhr) =>
|
||||
if @dataLastCall && !force
|
||||
|
||||
# return if ticket hasnt changed
|
||||
return if _.isEqual( @dataLastCall.ticket, data.ticket )
|
||||
# # return if ticket hasnt changed
|
||||
# return if _.isEqual( @dataLastCall.ticket, data.ticket )
|
||||
|
||||
# return if ticket changed by my self
|
||||
return if data.ticket.updated_by_id is @Session.all().id
|
||||
|
|
@ -97,17 +85,18 @@ class App.TicketZoom extends App.Controller
|
|||
# trigger task notify
|
||||
diff = difference( @dataLastCall.ticket, data.ticket )
|
||||
console.log('diff', diff)
|
||||
App.TaskManager.notify( @task_key )
|
||||
if $('[name="body"]').val()
|
||||
if !_.isEmpty(diff)
|
||||
App.TaskManager.notify( @task_key )
|
||||
# if $('[name="body"]').val()
|
||||
# App.Event.trigger 'notify', {
|
||||
# type: 'success'
|
||||
# msg: App.i18n.translateInline('Ticket has changed!')
|
||||
# timeout: 30000
|
||||
# }
|
||||
return
|
||||
# return
|
||||
@dataLastCall = data
|
||||
|
||||
@load(data)
|
||||
@load(data, force)
|
||||
App.Store.write( @key, data )
|
||||
|
||||
# start auto save
|
||||
|
|
@ -115,14 +104,19 @@ class App.TicketZoom extends App.Controller
|
|||
|
||||
error: (xhr, status, error) =>
|
||||
|
||||
# do not close window if request is abort or network error exists
|
||||
# do not close window if request is aborted
|
||||
return if status is 'abort'
|
||||
return if status is 'error'
|
||||
|
||||
# do not close window on network error but if object is not found
|
||||
return if status is 'error' && error isnt 'Not Found'
|
||||
|
||||
# remove task
|
||||
App.TaskManager.remove( @task_key )
|
||||
)
|
||||
@doNotLog = 1
|
||||
|
||||
load: (data) =>
|
||||
load: (data, force) =>
|
||||
|
||||
# reset old indexes
|
||||
@ticket = undefined
|
||||
@articles = undefined
|
||||
|
|
@ -143,9 +137,9 @@ class App.TicketZoom extends App.Controller
|
|||
App.Collection.load( type: 'TicketArticle', data: data.articles )
|
||||
|
||||
# render page
|
||||
@render()
|
||||
@render(force)
|
||||
|
||||
render: =>
|
||||
render: (force) =>
|
||||
|
||||
# get data
|
||||
if !@ticket
|
||||
|
|
@ -159,10 +153,191 @@ class App.TicketZoom extends App.Controller
|
|||
# update taskbar with new meta data
|
||||
App.Event.trigger 'task:render'
|
||||
|
||||
# rework articles
|
||||
for article in @articles
|
||||
new Article( article: article )
|
||||
if !@renderDone
|
||||
@renderDone = true
|
||||
@html App.view('ticket_zoom')(
|
||||
ticket: @ticket
|
||||
articles: @articles
|
||||
nav: @nav
|
||||
isCustomer: @isRole('Customer')
|
||||
)
|
||||
|
||||
# show frontend times
|
||||
@frontendTimeUpdate()
|
||||
|
||||
@TicketTitle()
|
||||
@TicketInfo()
|
||||
@TicketAction()
|
||||
@ArticleView()
|
||||
|
||||
if force || !@editDone
|
||||
@editDone = true
|
||||
@Edit()
|
||||
|
||||
# scroll to article if given
|
||||
if @article_id && document.getElementById( 'article-' + @article_id )
|
||||
offset = document.getElementById( 'article-' + @article_id ).offsetTop
|
||||
offset = offset - 45
|
||||
scrollTo = ->
|
||||
@scrollTo( 0, offset )
|
||||
@delay( scrollTo, 100, undefined, 'page' )
|
||||
|
||||
TicketTitle: =>
|
||||
# show ticket title
|
||||
new TicketTitle(
|
||||
articles: @articles
|
||||
ticket: @ticket
|
||||
el: @el.find('.ticket-title')
|
||||
)
|
||||
|
||||
TicketInfo: =>
|
||||
# show ticket info
|
||||
new TicketInfo(
|
||||
articles: @articles
|
||||
ticket: @ticket
|
||||
el: @el.find('.ticket-info')
|
||||
)
|
||||
|
||||
ArticleView: =>
|
||||
# show article
|
||||
new ArticleView(
|
||||
articles: @articles
|
||||
ticket: @ticket
|
||||
el: @el.find('.article-view')
|
||||
ui: @
|
||||
)
|
||||
|
||||
Edit: =>
|
||||
# show edit
|
||||
new Edit(
|
||||
articles: @articles
|
||||
ticket: @ticket
|
||||
el: @el.find('.edit')
|
||||
form_state: @form_state
|
||||
edit_form: @edit_form
|
||||
task_key: @task_key
|
||||
ui: @
|
||||
)
|
||||
|
||||
TicketAction: =>
|
||||
# show ticket action row
|
||||
new TicketAction(
|
||||
articles: @articles
|
||||
ticket: @ticket
|
||||
el: @el.find('.ticket-action')
|
||||
ui: @
|
||||
)
|
||||
|
||||
class TicketTitle extends App.Controller
|
||||
events:
|
||||
'blur .ticket-title-update': 'update'
|
||||
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: ->
|
||||
@html App.view('ticket_zoom/ticket_title')(
|
||||
ticket: @ticket
|
||||
articles: @articles
|
||||
)
|
||||
|
||||
update: (e) =>
|
||||
$this = $(e.target)
|
||||
title = $this.html()
|
||||
title = ('' + title)
|
||||
.replace(/<.+?>/g, '')
|
||||
title = ('' + title)
|
||||
.replace(/ /g, ' ')
|
||||
.replace(/&/g, '&')
|
||||
.replace(/</g, '<')
|
||||
.replace(/>/g, '>')
|
||||
if title is '-'
|
||||
title = ''
|
||||
@ticket.title = title
|
||||
@ticket.load( title: title )
|
||||
@ticket.save()
|
||||
|
||||
# update taskbar with new meta data
|
||||
App.Event.trigger 'task:render'
|
||||
|
||||
|
||||
class TicketInfo extends App.Controller
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: ->
|
||||
@html App.view('ticket_zoom/ticket_info')(
|
||||
ticket: @ticket
|
||||
articles: @articles
|
||||
)
|
||||
|
||||
class TicketAction extends App.Controller
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: ->
|
||||
|
||||
@html App.view('ticket_zoom/ticket_action')()
|
||||
|
||||
# start customer info controller
|
||||
if !@isRole('Customer')
|
||||
new App.UserInfo(
|
||||
el: @el.find('.customer_info')
|
||||
user_id: @ticket.customer_id
|
||||
ticket: @ticket
|
||||
)
|
||||
|
||||
# start action controller
|
||||
if !@isRole('Customer')
|
||||
new TicketActionRow(
|
||||
el: @el.find('.action_info')
|
||||
ticket: @ticket
|
||||
zoom: @ui
|
||||
)
|
||||
|
||||
# start tag controller
|
||||
if !@isRole('Customer')
|
||||
new App.TagWidget(
|
||||
el: @el.find('.tag_info')
|
||||
object_type: 'Ticket'
|
||||
object: @ticket
|
||||
)
|
||||
|
||||
# start link info controller
|
||||
if !@isRole('Customer')
|
||||
new App.LinkInfo(
|
||||
el: @el.find('.link_info')
|
||||
object_type: 'Ticket'
|
||||
object: @ticket
|
||||
)
|
||||
|
||||
# show text module UI
|
||||
if !@isRole('Customer')
|
||||
new App.TextModuleUI(
|
||||
el: @el.find('.text_module')
|
||||
data:
|
||||
ticket: @ticket
|
||||
)
|
||||
|
||||
|
||||
class Edit extends App.Controller
|
||||
events:
|
||||
'click .submit': 'update'
|
||||
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: ->
|
||||
|
||||
@html App.view('ticket_zoom/edit')(
|
||||
ticket: @ticket
|
||||
articles: @articles
|
||||
isCustomer: @isRole('Customer')
|
||||
)
|
||||
|
||||
@configure_attributes_ticket = [
|
||||
{ name: 'ticket_state_id', display: 'State', tag: 'select', multiple: false, null: true, relation: 'TicketState', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
|
||||
|
|
@ -187,23 +362,17 @@ class App.TicketZoom extends App.Controller
|
|||
]
|
||||
if @isRole('Customer')
|
||||
@configure_attributes_article = [
|
||||
{ name: 'to', display: 'To', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', hide: true },
|
||||
{ name: 'cc', display: 'Cc', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', hide: true },
|
||||
# { name: 'subject', display: 'Subject', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', hide: true },
|
||||
{ name: 'in_reply_to', display: 'In Reply to', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
|
||||
{ name: 'body', display: 'Text', tag: 'textarea', rows: 6, limit: 100, null: true, class: 'span7', item_class: '', upload: true },
|
||||
{ name: 'to', display: 'To', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', hide: true },
|
||||
{ name: 'cc', display: 'Cc', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', hide: true },
|
||||
# { name: 'subject', display: 'Subject', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', hide: true },
|
||||
{ name: 'in_reply_to', display: 'In Reply to', tag: 'input', type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
|
||||
{ name: 'body', display: 'Text', tag: 'textarea', rows: 6, limit: 100, null: true, class: 'span7', item_class: '', upload: true },
|
||||
]
|
||||
|
||||
@html App.view('agent_ticket_zoom')(
|
||||
ticket: @ticket
|
||||
articles: @articles
|
||||
nav: @nav
|
||||
isCustomer: @isRole('Customer')
|
||||
)
|
||||
|
||||
@form_id = App.ControllerForm.formId()
|
||||
defaults = @form_state || @ticket
|
||||
new App.ControllerForm(
|
||||
el: @el.find('[data-id="form-ticket-update"]')
|
||||
el: @el.find('.form-ticket-update')
|
||||
form_id: @form_id
|
||||
model:
|
||||
configure_attributes: @configure_attributes_ticket
|
||||
|
|
@ -213,7 +382,7 @@ class App.TicketZoom extends App.Controller
|
|||
)
|
||||
|
||||
new App.ControllerForm(
|
||||
el: @el.find('[data-id="form-article-update"]')
|
||||
el: @el.find('.form-article-update')
|
||||
form_id: @form_id
|
||||
model:
|
||||
configure_attributes: @configure_attributes_article
|
||||
|
|
@ -248,179 +417,11 @@ class App.TicketZoom extends App.Controller
|
|||
|
||||
@el.find('textarea').elastic()
|
||||
|
||||
# enable user popups
|
||||
@userPopups()
|
||||
|
||||
# show ticket action row
|
||||
@ticket_action_row()
|
||||
|
||||
# show frontend times
|
||||
@frontendTimeUpdate()
|
||||
|
||||
# remember form defaults
|
||||
@formDefault = @formParam( @el.find('.ticket-update') )
|
||||
|
||||
# scroll to article if given
|
||||
if @article_id && document.getElementById( 'article-' + @article_id )
|
||||
offset = document.getElementById( 'article-' + @article_id ).offsetTop
|
||||
offset = offset - 45
|
||||
scrollTo = ->
|
||||
@scrollTo( 0, offset )
|
||||
@delay( scrollTo, 100, undefined, 'page' )
|
||||
|
||||
ticket_action_row: =>
|
||||
|
||||
# start customer info controller
|
||||
if !@isRole('Customer')
|
||||
new App.UserInfo(
|
||||
el: @el.find('[data-id="customer_info"]')
|
||||
user_id: @ticket.customer_id
|
||||
ticket: @ticket
|
||||
)
|
||||
|
||||
# start action controller
|
||||
if !@isRole('Customer')
|
||||
new TicketActionRow(
|
||||
el: @el.find('[data-id="action_info"]')
|
||||
ticket: @ticket
|
||||
zoom: @
|
||||
)
|
||||
|
||||
# start tag controller
|
||||
if !@isRole('Customer')
|
||||
new App.TagWidget(
|
||||
el: @el.find('[data-id="tag_info"]')
|
||||
object_type: 'Ticket'
|
||||
object: @ticket
|
||||
)
|
||||
|
||||
# start link info controller
|
||||
if !@isRole('Customer')
|
||||
new App.LinkInfo(
|
||||
el: @el.find('[data-id="link_info"]')
|
||||
object_type: 'Ticket'
|
||||
object: @ticket
|
||||
)
|
||||
|
||||
# show text module UI
|
||||
if !@isRole('Customer')
|
||||
new App.TextModuleUI(
|
||||
el: @el.find('[data-id="text_module"]')
|
||||
data:
|
||||
ticket: @ticket
|
||||
)
|
||||
|
||||
show_toogle: (e) ->
|
||||
e.preventDefault()
|
||||
$(e.target).hide()
|
||||
if $(e.target).next('div')[0]
|
||||
$(e.target).next('div').show()
|
||||
else
|
||||
$(e.target).parent().next('div').show()
|
||||
|
||||
public_internal: (e) ->
|
||||
e.preventDefault()
|
||||
article_id = $(e.target).parents('[data-id]').data('id')
|
||||
|
||||
# storage update
|
||||
article = App.TicketArticle.find(article_id)
|
||||
internal = true
|
||||
if article.internal == true
|
||||
internal = false
|
||||
article.updateAttributes(
|
||||
internal: internal
|
||||
)
|
||||
|
||||
# runtime update
|
||||
for article in @articles
|
||||
if article_id is article.id
|
||||
article['internal'] = internal
|
||||
|
||||
@render()
|
||||
|
||||
form_update: (e) ->
|
||||
ticket_article_type_id = $(e.target).find('option:selected').val()
|
||||
article_type = App.TicketArticleType.find( ticket_article_type_id )
|
||||
@form_update_execute(article_type)
|
||||
|
||||
form_update_execute: (article_type) =>
|
||||
|
||||
# add signature
|
||||
if !@form_state && !@signature_used && @signature && @signature.body && article_type.name is 'email'
|
||||
@signature_used = true
|
||||
body = @el.find('[name="body"]').val() || ''
|
||||
body = body + "\n" + @signature.body
|
||||
@el.find('[name="body"]').val( body )
|
||||
|
||||
# update textarea size
|
||||
@el.find('[name="body"]').trigger('change')
|
||||
|
||||
reply: (e) =>
|
||||
e.preventDefault()
|
||||
article_id = $(e.target).parents('[data-id]').data('id')
|
||||
article = App.Collection.find( 'TicketArticle', article_id )
|
||||
article_type = App.Collection.find( 'TicketArticleType', article.ticket_article_type_id )
|
||||
customer = App.Collection.find( 'User', article.created_by_id )
|
||||
|
||||
# update form
|
||||
@form_update_execute(article_type)
|
||||
|
||||
# preselect article type
|
||||
@el.find('[name="ticket_article_type_id"]').find('option:selected').removeAttr('selected')
|
||||
@el.find('[name="ticket_article_type_id"]').find('[value="' + article_type.id + '"]').attr('selected',true)
|
||||
@el.find('[name="ticket_article_type_id"]').trigger('change')
|
||||
|
||||
# empty form
|
||||
@el.find('[name="to"]').val('')
|
||||
@el.find('[name="cc"]').val('')
|
||||
@el.find('[name="subject"]').val('')
|
||||
@el.find('[name="in_reply_to"]').val('')
|
||||
|
||||
if article.message_id
|
||||
@el.find('[name="in_reply_to"]').val(article.message_id)
|
||||
|
||||
if article_type.name is 'twitter status'
|
||||
|
||||
# set to in body
|
||||
to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
|
||||
@el.find('[name="body"]').val('@' + to)
|
||||
|
||||
else if article_type.name is 'twitter direct-message'
|
||||
|
||||
# show to
|
||||
to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
|
||||
@el.find('[name="to"]').val(to)
|
||||
|
||||
else if article_type.name is 'email'
|
||||
@el.find('[name="to"]').val(article.from)
|
||||
# @log 'reply ', article, @el.find('[name="to"]')
|
||||
|
||||
# add quoted text if needed
|
||||
selectedText = App.ClipBoard.getSelected()
|
||||
if selectedText
|
||||
body = @el.find('[name="body"]').val() || ''
|
||||
selectedText = selectedText.replace /^(.*)$/mg, (match) =>
|
||||
'> ' + match
|
||||
body = selectedText + "\n" + body
|
||||
@el.find('[name="body"]').val(body)
|
||||
|
||||
# update textarea size
|
||||
@el.find('[name="body"]').trigger('change')
|
||||
|
||||
title_update: (e) =>
|
||||
$this = $(e.target)
|
||||
title = $this.html()
|
||||
title = ('' + title)
|
||||
.replace(/<.+?>/g, '')
|
||||
title = ('' + title)
|
||||
.replace(/ /g, ' ')
|
||||
.replace(/&/g, '&')
|
||||
.replace(/</g, '<')
|
||||
.replace(/>/g, '>')
|
||||
if title is '-'
|
||||
title = ''
|
||||
@ticket.title = title
|
||||
@ticket.load( title: title )
|
||||
@ticket.save()
|
||||
# enable user popups
|
||||
@userPopups()
|
||||
|
||||
update: (e) =>
|
||||
e.preventDefault()
|
||||
|
|
@ -455,7 +456,6 @@ class App.TicketZoom extends App.Controller
|
|||
alert( App.i18n.translateContent('Text needed') )
|
||||
return
|
||||
|
||||
|
||||
# check attachment
|
||||
if params['body']
|
||||
attachmentTranslated = App.i18n.translateContent('Attachment')
|
||||
|
|
@ -502,16 +502,16 @@ class App.TicketZoom extends App.Controller
|
|||
@log 'TicketZoom', 'error', 'update article', errors
|
||||
article.save(
|
||||
success: (r) =>
|
||||
@fetch( @ticket.id, true )
|
||||
@ui.fetch( @ticket.id, true )
|
||||
error: (r) =>
|
||||
@log 'TicketZoom', 'error', 'update article', r
|
||||
)
|
||||
else
|
||||
@fetch( @ticket.id, true )
|
||||
@ui.fetch( @ticket.id, true )
|
||||
|
||||
# reset form after save
|
||||
App.TaskManager.update( @task_key, { 'state': undefined })
|
||||
@form_state = undefined
|
||||
@ui.form_state = undefined
|
||||
)
|
||||
|
||||
# errors = article.validate()
|
||||
|
|
@ -519,6 +519,130 @@ class App.TicketZoom extends App.Controller
|
|||
# @formValidate( form: e.target, errors: errors )
|
||||
return false
|
||||
|
||||
|
||||
class ArticleView extends App.Controller
|
||||
events:
|
||||
'click [data-type=public]': 'public_internal'
|
||||
'click [data-type=internal]': 'public_internal'
|
||||
'click .show_toogle': 'show_toogle'
|
||||
'click [data-type=reply]': 'reply'
|
||||
# 'click [data-type=reply-all]': 'replyall'
|
||||
|
||||
constructor: ->
|
||||
super
|
||||
@render()
|
||||
|
||||
render: ->
|
||||
|
||||
# rework articles
|
||||
for article in @articles
|
||||
new Article( article: article )
|
||||
|
||||
@html App.view('ticket_zoom/article_view')(
|
||||
ticket: @ticket
|
||||
articles: @articles
|
||||
isCustomer: @isRole('Customer')
|
||||
)
|
||||
|
||||
# show frontend times
|
||||
@frontendTimeUpdate()
|
||||
|
||||
# enable user popups
|
||||
@userPopups()
|
||||
|
||||
public_internal: (e) ->
|
||||
e.preventDefault()
|
||||
article_id = $(e.target).parents('[data-id]').data('id')
|
||||
|
||||
# storage update
|
||||
article = App.TicketArticle.find(article_id)
|
||||
internal = true
|
||||
if article.internal == true
|
||||
internal = false
|
||||
article.updateAttributes(
|
||||
internal: internal
|
||||
)
|
||||
|
||||
# runtime update
|
||||
for article in @articles
|
||||
if article_id is article.id
|
||||
article['internal'] = internal
|
||||
|
||||
@render()
|
||||
|
||||
show_toogle: (e) ->
|
||||
e.preventDefault()
|
||||
$(e.target).hide()
|
||||
if $(e.target).next('div')[0]
|
||||
$(e.target).next('div').show()
|
||||
else
|
||||
$(e.target).parent().next('div').show()
|
||||
|
||||
checkIfSignatureIsNeeded: (article_type) =>
|
||||
|
||||
# add signature
|
||||
if @ui.signature && @ui.signature.body && article_type.name is 'email'
|
||||
body = @ui.el.find('[name="body"]').val() || ''
|
||||
regexp = new RegExp( escapeRegExp( @ui.signature.body ) , 'i')
|
||||
if !body.match(regexp)
|
||||
body = body + "\n" + @ui.signature.body
|
||||
@ui.el.find('[name="body"]').val( body )
|
||||
|
||||
# update textarea size
|
||||
@ui.el.find('[name="body"]').trigger('change')
|
||||
|
||||
reply: (e) =>
|
||||
e.preventDefault()
|
||||
article_id = $(e.target).parents('[data-id]').data('id')
|
||||
article = App.Collection.find( 'TicketArticle', article_id )
|
||||
article_type = App.Collection.find( 'TicketArticleType', article.ticket_article_type_id )
|
||||
customer = App.Collection.find( 'User', article.created_by_id )
|
||||
|
||||
# update form
|
||||
@checkIfSignatureIsNeeded(article_type)
|
||||
|
||||
# preselect article type
|
||||
@ui.el.find('[name="ticket_article_type_id"]').find('option:selected').removeAttr('selected')
|
||||
@ui.el.find('[name="ticket_article_type_id"]').find('[value="' + article_type.id + '"]').attr('selected',true)
|
||||
@ui.el.find('[name="ticket_article_type_id"]').trigger('change')
|
||||
|
||||
# empty form
|
||||
#@ui.el.find('[name="to"]').val('')
|
||||
#@ui.el.find('[name="cc"]').val('')
|
||||
#@ui.el.find('[name="subject"]').val('')
|
||||
@ui.el.find('[name="in_reply_to"]').val('')
|
||||
console.log('repl2', article_type.name)
|
||||
if article.message_id
|
||||
@ui.el.find('[name="in_reply_to"]').val(article.message_id)
|
||||
|
||||
if article_type.name is 'twitter status'
|
||||
|
||||
# set to in body
|
||||
to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
|
||||
@ui.el.find('[name="body"]').val('@' + to)
|
||||
|
||||
else if article_type.name is 'twitter direct-message'
|
||||
|
||||
# show to
|
||||
to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
|
||||
@ui.el.find('[name="to"]').val(to)
|
||||
|
||||
else if article_type.name is 'email'
|
||||
@ui.el.find('[name="to"]').val(article.from)
|
||||
# @log 'reply ', article, @el.find('[name="to"]')
|
||||
|
||||
# add quoted text if needed
|
||||
selectedText = App.ClipBoard.getSelected()
|
||||
if selectedText
|
||||
body = @ui.el.find('[name="body"]').val() || ''
|
||||
selectedText = selectedText.replace /^(.*)$/mg, (match) =>
|
||||
'> ' + match
|
||||
body = selectedText + "\n" + body
|
||||
@ui.el.find('[name="body"]').val(body)
|
||||
|
||||
# update textarea size
|
||||
@ui.el.find('[name="body"]').trigger('change')
|
||||
|
||||
class Article extends App.Controller
|
||||
constructor: ->
|
||||
super
|
||||
|
|
@ -1,103 +0,0 @@
|
|||
<div class="page-header ticket-zoom">
|
||||
<div class="row">
|
||||
<div class="span10">
|
||||
<h1><span contenteditable="true" class="title_update inline-edit"><%= @P( @ticket.title ) %></span> <small><%= @ticket.number %></small></h1>
|
||||
</div>
|
||||
<div class="span2">
|
||||
<% if @C( 'LastOverview' ) && @nav: %>
|
||||
<div class="pagination pagination-small pagination-right">
|
||||
<span class="count"><%= @C( 'LastOverviewPosition' ) %>/<%= @C( 'LastOverviewTotal' ) %></span>
|
||||
<% base_url ="#ticket_view/#{ @C('LastOverview') }/#{ @C('LastOverviewPosition') }/" %>
|
||||
<ul>
|
||||
<li class="<% if @C('LastOverviewPosition') <= 1: %>disabled<% end %>"><a href="<%- base_url %>previous" title="<%- @Ti( 'previous Ticket in Overview' ) %>">«</a></li>
|
||||
<li class="<% if @C('LastOverviewPosition') is @C('LastOverviewTotal'): %>disabled<% end %>"><a href="<%- base_url %>next" title="<%- @Ti( 'next Ticket in Overview' ) %>">»</a></li>
|
||||
</ul>
|
||||
</div>
|
||||
<% end %>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="span12">
|
||||
<%= @ticket.group.name %> -
|
||||
<%- @T( @ticket.ticket_state.name ) %> -
|
||||
<%- @T( @ticket.ticket_priority.name ) %> -
|
||||
<span class="humanTimeFromNow" data-time="<%- @ticket.created_at %>">?</span>
|
||||
<% if !@isCustomer && @ticket.escalation_time: %>
|
||||
- <%- @T('Escalation in') %>
|
||||
<span class="humanTimeFromNow escalation" data-time="<%- @ticket.escalation_time %>">?</span>
|
||||
<% end %>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="row ticket-answer">
|
||||
<div class="span9">
|
||||
|
||||
<% for article in @articles: %>
|
||||
<div class="row article" data-id="<%= article.id %>" id="article-<%= article.id %>">
|
||||
<div class="avatar span1 thumbnails">
|
||||
<img class="thumbnail user-data" data-id="<%= article.created_by_id %>" src="<%= article.created_by.image %>" alt="">
|
||||
<ul>
|
||||
<li style="font-size: 10px;"><%- @T(article.article_type.name) %></li>
|
||||
<% if article.article_type.name is 'email': %><li style="font-size: 10px;"><a href="api/ticket_article_plain/<%= article.id %>"><%- @T( 'raw' ) %></a></li><% end %>
|
||||
</ul>
|
||||
</div>
|
||||
<div class="span8 well-muted article-message <% if article.internal is true: %> internal<% end %>">
|
||||
<% if article.from: %>
|
||||
<div>
|
||||
<strong title="<%- @Ti( 'From' ) %>: <%= article.from %>"><%= article.from %></strong>
|
||||
<% if article.actions: %>
|
||||
<% for action in article.actions: %>
|
||||
-
|
||||
<a href="<%= action.href %>" data-type="<%= action.type %>" class="<% if action.class: %><%= action.class %><% end %>"><%- @T( action.name ) %></a>
|
||||
<% end %>
|
||||
<% end %>
|
||||
- <span class="humanTimeFromNow" data-time="<%- article.created_at %>">?</span>
|
||||
</div>
|
||||
<% end %>
|
||||
<% if article.to: %>
|
||||
<div title="<%- @Ti( 'To' ) %>: <%= article.to %>"><%= article.to %></div>
|
||||
<% end %>
|
||||
<% if article.cc: %>
|
||||
<div title="<%- @Ti( 'Cc' ) %>: <%= article.cc %>"><%= article.cc %></div>
|
||||
<% end %>
|
||||
<% if article.subject: %>
|
||||
<div title="<%- @Ti( 'Subject' ) %>: <%= article.subject %>"><%= article.subject %></div>
|
||||
<% end %>
|
||||
<% if article.attachments: %>
|
||||
<div>
|
||||
<% for attachment in article.attachments: %>
|
||||
<a href="api/ticket_attachment/<%= article.ticket_id %>/<%= article.id %>/<%= attachment.id %>" target="_blank" data-type="attachment" class="" title="<%= attachment.size %>"><%= attachment.filename %></a>
|
||||
<% end %>
|
||||
</div>
|
||||
<% end %>
|
||||
<hr/>
|
||||
<div style="white-space:pre-wrap;" class="article-content"><%- article.html %></div>
|
||||
</div>
|
||||
</div>
|
||||
<% end %>
|
||||
|
||||
<div class="row article">
|
||||
<div class="avatar span1 thumbnails">
|
||||
<img class="thumbnail user-data" data-id="<%= @S('id') %>" src="<%- @S('image') %>" alt="">
|
||||
</div>
|
||||
<div class="span8 well-muted article-message">
|
||||
<form class="form-stacked pull-left ticket-update">
|
||||
<div data-id="form-ticket-update"></div>
|
||||
<div data-id="form-article-update"></div>
|
||||
<button type="submit" class="btn btn-primary submit"><%- @T( 'Submit' ) %></button>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="span3">
|
||||
<div data-id="customer_info"></div>
|
||||
<div data-id="action_info"></div>
|
||||
<div data-id="tag_info"></div>
|
||||
<div data-id="link_info"></div>
|
||||
<div data-id="text_module"></div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
28
app/assets/javascripts/app/views/ticket_zoom.jst.eco
Normal file
28
app/assets/javascripts/app/views/ticket_zoom.jst.eco
Normal file
|
|
@ -0,0 +1,28 @@
|
|||
<div class="page-header ticket-zoom">
|
||||
<div class="row">
|
||||
<div class="span10 ticket-title"></div>
|
||||
<div class="span2">
|
||||
<% if @C( 'LastOverview' ) && @nav: %>
|
||||
<div class="pagination pagination-small pagination-right">
|
||||
<span class="count"><%= @C( 'LastOverviewPosition' ) %>/<%= @C( 'LastOverviewTotal' ) %></span>
|
||||
<% base_url ="#ticket_view/#{ @C('LastOverview') }/#{ @C('LastOverviewPosition') }/" %>
|
||||
<ul>
|
||||
<li class="<% if @C('LastOverviewPosition') <= 1: %>disabled<% end %>"><a href="<%- base_url %>previous" title="<%- @Ti( 'previous Ticket in Overview' ) %>">«</a></li>
|
||||
<li class="<% if @C('LastOverviewPosition') is @C('LastOverviewTotal'): %>disabled<% end %>"><a href="<%- base_url %>next" title="<%- @Ti( 'next Ticket in Overview' ) %>">»</a></li>
|
||||
</ul>
|
||||
</div>
|
||||
<% end %>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row ticket-info"></div>
|
||||
</div>
|
||||
|
||||
<div class="row ticket-answer">
|
||||
<div class="span9">
|
||||
<div class="article-view"></div>
|
||||
<div class="edit"></div>
|
||||
</div>
|
||||
|
||||
<div class="span3 ticket-action"></div>
|
||||
|
||||
</div>
|
||||
|
|
@ -0,0 +1,43 @@
|
|||
<% for article in @articles: %>
|
||||
<div class="row article" data-id="<%= article.id %>" id="article-<%= article.id %>">
|
||||
<div class="avatar span1 thumbnails">
|
||||
<img class="thumbnail user-data" data-id="<%= article.created_by_id %>" src="<%= article.created_by.image %>" alt="">
|
||||
<ul>
|
||||
<li style="font-size: 10px;"><%- @T(article.article_type.name) %></li>
|
||||
<% if article.article_type.name is 'email': %><li style="font-size: 10px;"><a href="api/ticket_article_plain/<%= article.id %>"><%- @T( 'raw' ) %></a></li><% end %>
|
||||
</ul>
|
||||
</div>
|
||||
<div class="span8 well-muted article-message <% if article.internal is true: %> internal<% end %>">
|
||||
<% if article.from: %>
|
||||
<div>
|
||||
<strong title="<%- @Ti( 'From' ) %>: <%= article.from %>"><%= article.from %></strong>
|
||||
<% if article.actions: %>
|
||||
<% for action in article.actions: %>
|
||||
-
|
||||
<a href="<%= action.href %>" data-type="<%= action.type %>" class="<% if action.class: %><%= action.class %><% end %>"><%- @T( action.name ) %></a>
|
||||
<% end %>
|
||||
<% end %>
|
||||
- <span class="humanTimeFromNow" data-time="<%- article.created_at %>">?</span>
|
||||
</div>
|
||||
<% end %>
|
||||
<% if article.to: %>
|
||||
<div title="<%- @Ti( 'To' ) %>: <%= article.to %>"><%= article.to %></div>
|
||||
<% end %>
|
||||
<% if article.cc: %>
|
||||
<div title="<%- @Ti( 'Cc' ) %>: <%= article.cc %>"><%= article.cc %></div>
|
||||
<% end %>
|
||||
<% if article.subject: %>
|
||||
<div title="<%- @Ti( 'Subject' ) %>: <%= article.subject %>"><%= article.subject %></div>
|
||||
<% end %>
|
||||
<% if article.attachments: %>
|
||||
<div>
|
||||
<% for attachment in article.attachments: %>
|
||||
<a href="api/ticket_attachment/<%= article.ticket_id %>/<%= article.id %>/<%= attachment.id %>" target="_blank" data-type="attachment" class="" title="<%= attachment.size %>"><%= attachment.filename %></a>
|
||||
<% end %>
|
||||
</div>
|
||||
<% end %>
|
||||
<hr/>
|
||||
<div style="white-space:pre-wrap;" class="article-content"><%- article.html %></div>
|
||||
</div>
|
||||
</div>
|
||||
<% end %>
|
||||
12
app/assets/javascripts/app/views/ticket_zoom/edit.jst.eco
Normal file
12
app/assets/javascripts/app/views/ticket_zoom/edit.jst.eco
Normal file
|
|
@ -0,0 +1,12 @@
|
|||
<div class="row article">
|
||||
<div class="avatar span1 thumbnails">
|
||||
<img class="thumbnail user-data" data-id="<%= @S('id') %>" src="<%- @S('image') %>" alt="">
|
||||
</div>
|
||||
<div class="span8 well-muted article-message">
|
||||
<form class="form-stacked pull-left ticket-update">
|
||||
<div class="form-ticket-update"></div>
|
||||
<div class="form-article-update"></div>
|
||||
<button type="submit" class="btn btn-primary submit"><%- @T( 'Submit' ) %></button>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
|
|
@ -0,0 +1,5 @@
|
|||
<div class="customer_info"></div>
|
||||
<div class="action_info"></div>
|
||||
<div class="tag_info"></div>
|
||||
<div class="link_info"></div>
|
||||
<div class="text_module"></div>
|
||||
|
|
@ -0,0 +1,10 @@
|
|||
<div class="span12">
|
||||
<%= @ticket.group.name %> -
|
||||
<%- @T( @ticket.ticket_state.name ) %> -
|
||||
<%- @T( @ticket.ticket_priority.name ) %> -
|
||||
<span class="humanTimeFromNow" data-time="<%- @ticket.created_at %>">?</span>
|
||||
<% if !@isCustomer && @ticket.escalation_time: %>
|
||||
- <%- @T('Escalation in') %>
|
||||
<span class="humanTimeFromNow escalation" data-time="<%- @ticket.escalation_time %>">?</span>
|
||||
<% end %>
|
||||
</div>
|
||||
|
|
@ -0,0 +1 @@
|
|||
<h1><span contenteditable="true" class="ticket-title-update inline-edit"><%= @P( @ticket.title ) %></span> <small><%= @ticket.number %></small></h1>
|
||||
Loading…
Reference in a new issue