Initial version of facebook channel connector.

This commit is contained in:
Thorsten Eckel 2015-07-09 16:56:01 +02:00
parent 51bf6eb0f1
commit be80213888
3 changed files with 296 additions and 33 deletions

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@ -1,35 +1,56 @@
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2015 Zammad Foundation, http://zammad-foundation.org/
#require 'rubygems'
#require 'twitter'
require 'facebook'
class Channel::Facebook
# def fetch(:oauth_token, :oauth_token_secret)
def fetch
def fetch (channel)
@channel = channel
@facebook = Facebook.new( @channel[:options][:auth] )
@sync = @channel[:options][:sync]
Rails.logger.debug 'facebook fetch started'
fetch_feed
disconnect
Rails.logger.debug 'facebook fetch completed'
end
def send(article, _notification = false)
@channel = Channel.find_by( area: 'Facebook::Inbound', active: true )
@facebook = Facebook.new( @channel[:options][:auth] )
tweet = @facebook.from_article(article)
disconnect
tweet
end
def disconnect
@facebook.disconnect
end
def send
private
Rails.logger.debug('face!!!!!!!!!!!!!!')
graph_api = Koala::Facebook::API.new(
'AAACqTciZAPsQBAHO9DbM333y2DcL5kccHyIObZB7WhaZBVUXUIeBNChkshvShCgiN6uwZC3r3l4cDvAZAPTArNIkemEraojzN1veNPZBADQAZDZD'
)
graph_api.put_object(
'id',
'comments',
{
message: body
}
)
# client.direct_message_create(
# 'medenhofer',
# self.body,
# options = {}
# )
def fetch_feed
return if !@sync[:group_id]
counter = 0
feed = @facebook.client.get_connections('me', 'feed')
feed.each { |f|
break if @sync[:limit] && @sync[:limit] <= counter
post = @facebook.client.get_object( f['id'] )
@facebook.to_group( post, @sync[:group_id] )
counter += 1
}
end
end

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@ -1,5 +1,7 @@
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'channel/facebook'
class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer
observe 'ticket::_article'
@ -13,17 +15,18 @@ class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer
return 1 if sender.nil?
return 1 if sender['name'] == 'Customer'
# only apply on emails
# only apply for facebook
type = Ticket::Article::Type.lookup( id: record.type_id )
return if type['name'] != 'facebook'
return if type['name'] !~ /\Afacebook/
a = Channel::Facebook.new
a.send(
{
from: 'me@znuny.com',
to: 'medenhofer',
body: record.body
}
)
facebook = Channel::Facebook.new
post = facebook.send({
type: type['name'],
to: record.to,
body: record.body,
in_reply_to: record.in_reply_to
})
record.message_id = post['id']
record.save
end
end

239
lib/facebook.rb Normal file
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@ -0,0 +1,239 @@
# Copyright (C) 2012-2015 Zammad Foundation, http://zammad-foundation.org/
require 'koala'
class Facebook
attr_accessor :client, :account
def initialize(options)
connect( options[:auth][:access_token] )
page_access_token = access_token_for_page( options[:sync] )
if page_access_token
connect( page_access_token )
end
@account = client.get_object('me')
end
def connect(access_token)
@client = Koala::Facebook::API.new( access_token )
end
def disconnect
return if !@client
@client = nil
end
def pages
pages = []
@client.get_connections('me', 'accounts').each { |page|
pages.push({
id: page['id'],
name: page['name'],
access_token: page['access_token'],
})
}
pages
end
def user(post)
return if !post['from']
return if !post['from']['id']
return if !post['from']['name']
return if !post['from']['id'] == @account['id']
@client.get_object( post['from']['id'] )
end
def to_user(post)
Rails.logger.debug 'Create user from post...'
Rails.logger.debug post.inspect
# do post_user lookup
post_user = user(post)
return if !post_user
auth = Authorization.find_by( uid: post_user['id'], provider: 'facebook' )
# create or update user
user_data = {
login: post_user['id'], # TODO
firstname: post_user['first_name'] || post_user['name'],
lastname: post_user['last_name'] || '',
email: '',
password: '',
# TODO: image_source: '',
# TODO: note: '',
active: true,
roles: Role.where( name: 'Customer' ),
}
if auth
user_data[:id] = auth.user_id
end
user = User.create_or_update( user_data )
# create or update authorization
auth_data = {
uid: post_user['id'],
username: post_user['id'], # TODO
user_id: user.id,
provider: 'facebook'
}
if auth
auth.update_attributes( auth_data )
else
Authorization.new( auth_data )
end
UserInfo.current_user_id = user.id
user
end
def to_ticket(post, group_id)
Rails.logger.debug 'Create ticket from post...'
Rails.logger.debug post.inspect
Rails.logger.debug group_id.inspect
user = to_user(post)
return if !user
Ticket.create(
customer_id: user.id,
title: "#{post['message'][0, 37]}...",
group_id: group_id,
state: Ticket::State.find_by( name: 'new' ),
priority: Ticket::Priority.find_by( name: '2 normal' ),
)
end
def to_article(post, ticket)
Rails.logger.debug 'Create article from post...'
Rails.logger.debug post.inspect
Rails.logger.debug ticket.inspect
# set ticket state to open if not new
if ticket.state.name != 'new'
ticket.state = Ticket::State.find_by( name: 'open' )
ticket.save
end
user = to_user(comment)
return if !user
feed_post = {
from: user.name,
body: post['message'],
message_id: post['id'],
type: Ticket::Article::Type.find_by( name: 'facebook feed post' ),
}
articles = []
articles.push( feed_post )
post['comments']['data'].each { |comment|
user = to_user(comment)
next if !user
post_comment = {
from: user.name,
body: comment['message'],
message_id: comment['id'],
type: Ticket::Article::Type.find_by( name: 'facebook feed comment' ),
}
articles.push( post_comment )
# TODO: sub-comments
# comment_data = @client.get_object( comment['id'] )
}
articles.invert.each { |article|
break if Ticket::Article.find_by( message_id: article[:message_id] )
article = {
to: @account['name'],
ticket_id: ticket.id,
internal: false,
}.merge( article )
Ticket::Article.create( article )
}
end
def to_group(post, group_id)
Rails.logger.debug 'import post'
ticket = nil
# use transaction
ActiveRecord::Base.transaction do
UserInfo.current_user_id = 1
existing_article = Ticket::Article.find_by( message_id: post['id'] )
if existing_article
ticket = existing_article.ticket
else
ticket = to_ticket(post, group_id)
return if !ticket
end
to_article(post, ticket)
# execute ticket events
Observer::Ticket::Notification.transaction
end
ticket
end
def from_article(article)
post = nil
# TODO: article[:type] == 'facebook feed post'
if article[:type] == 'facebook feed comment'
Rails.logger.debug 'Create feed comment from article...'
post = @client.put_wall_post(article[:body], {}, article[:in_reply_to])
else
fail "Can't handle unknown facebook article type '#{article[:type]}'."
end
Rails.logger.debug post.inspect
@client.get_object( post['id'] )
end
private
def access_token_for_page(lookup)
access_token = nil
pages.each { |page|
next if !lookup[:page_id] && !lookup[:page]
next if lookup[:page_id] && lookup[:page_id].to_s != page[:id]
next if lookup[:page] && lookup[:page] != page[:name]
access_token = page[:access_token]
break
}
access_token
end
end