Implemented Ticket.process_pending.

app/models/ticket.rb

@@ -111,6 +111,52 @@ returns
 
 =begin
 
+processes tickets which have reached their pending time and sets next state_id
+
+  processed_tickets = Ticket.process_pending()
+
+returns
+
+  processed_tickets = [<Ticket>, ...]
+
+=end
+
+  def self.process_pending
+
+    ticket_states = Ticket::State.where(
+      state_type_id: Ticket::StateType.find_by( name: 'pending action' ),
+    )
+    .where.not(next_state_id: nil) # rubocop:disable Style/MultilineOperationIndentation
+
+    return [] if !ticket_states
+
+    next_state_map = {}
+    ticket_states.each { |state|
+      next_state_map[state.id] = state.next_state_id
+    }
+
+    tickets = where(
+      state_id: next_state_map.keys,
+    )
+    .where( 'pending_time <= ?', Time.zone.now ) # rubocop:disable Style/MultilineOperationIndentation
+
+    return [] if !tickets
+
+    result = []
+    tickets.each { |ticket|
+      ticket.state_id      = next_state_map[ticket.state_id]
+      ticket.updated_at    = Time.zone.now
+      ticket.updated_by_id = 1
+      ticket.save!
+
+      result.push ticket
+    }
+
+    result
+  end
+
+=begin
+
 merge tickets
 
   ticket = Ticket.find(123)

db/migrate/20150521134926_process_pending_tickets.rb

@@ -0,0 +1,27 @@
+require 'scheduler'
+require 'ticket/state'
+class ProcessPendingTickets < ActiveRecord::Migration
+  def up
+
+    # fix wrong next_state_id for state 'pending close'
+    pending_close_state = Ticket::State.find_by(
+      name: 'pending close',
+    )
+    closed_state = Ticket::State.find_by(
+      name: 'closed',
+    )
+    pending_close_state.next_state_id = closed_state.id
+    pending_close_state.save!
+
+    # add Ticket.process_pending
+    Scheduler.create_or_update(
+      name: 'Process pending tickets',
+      method: 'Ticket.process_pending',
+      period: 60 * 15,
+      prio: 1,
+      active: true,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+  end
+end

test/unit/ticket_test.rb

@@ -161,4 +161,28 @@ class TicketTest < ActiveSupport::TestCase
     assert_equal( Ticket.latest_change.to_s, ticket2.updated_at.to_s )
 
   end
+
+  test 'ticket process_pending' do
+
+    ticket = Ticket.create(
+      title: "pending close test",
+      group: Group.lookup( name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup( name: 'pending close' ),
+      pending_time: Time.zone.now - 60,
+      priority: Ticket::Priority.lookup( name: '2 normal' ),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    lookup_ticket = Ticket.find_by( 'pending_time <= ?', Time.zone.now )
+
+    assert_equal( lookup_ticket.id, ticket.id, 'ticket.pending_time verify' )
+
+    Ticket.process_pending()
+
+    lookup_ticket = Ticket.find_by( 'pending_time <= ?', Time.zone.now )
+
+    assert_nil( lookup_ticket, 'ticket.pending_time processed verify' )
+  end
 end