Code reformattingand code layout beautying.

app/controllers/activity_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class ActivityController < ApplicationController
   before_filter :authentication_check
 

app/controllers/application_controller.rb

@@ -1,16 +1,18 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class ApplicationController < ActionController::Base
-#  http_basic_authenticate_with :name => "test", :password => "ttt"
+  #  http_basic_authenticate_with :name => "test", :password => "ttt"
 
   helper_method :current_user,
-                :authentication_check,
+  :authentication_check,
-                :config_frontend,
+  :config_frontend,
-                :user_data_full,
+  :user_data_full,
-                :is_role,
+  :is_role,
-                :model_create_render,
+  :model_create_render,
-                :model_update_render,
+  :model_update_render,
-                :model_restory_render,
+  :model_restory_render,
-                :mode_show_rendeder,
+  :mode_show_rendeder,
-                :model_index_render
+  :model_index_render
 
   before_filter :set_user
   before_filter :cors_preflight_check
@@ -73,7 +75,7 @@ class ApplicationController < ActionController::Base
 
   def authentication_check_only
     puts 'authentication_check'
-#    puts params.inspect
+    #    puts params.inspect
 
     # check http basic auth
     authenticate_with_http_basic do |username, password|
@@ -207,15 +209,15 @@ class ApplicationController < ActionController::Base
     config['timezones'] = {}
     TZInfo::Timezone.all.each { |t|
 
-        # ignore the following time zones
+      # ignore the following time zones
-        next if t.name =~ /^GMT/
+      next if t.name =~ /^GMT/
-        next if t.name =~ /^Etc/
+      next if t.name =~ /^Etc/
-        next if t.name =~ /^MET/
+      next if t.name =~ /^MET/
-        next if t.name =~ /^MST/
+      next if t.name =~ /^MST/
-        next if t.name =~ /^ROC/
+      next if t.name =~ /^ROC/
-        next if t.name =~ /^ROK/
+      next if t.name =~ /^ROK/
-        diff = t.current_period.utc_total_offset / 60 /60
+      diff = t.current_period.utc_total_offset / 60 /60
-        config['timezones'][ t.name ] = diff
+      config['timezones'][ t.name ] = diff
     }
 
     return config

app/controllers/channels_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class ChannelsController < ApplicationController
   before_filter :authentication_check
 

app/controllers/email_addresses_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class EmailAddressesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/getting_started_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class GettingStartedController < ApplicationController
 
 =begin

app/controllers/groups_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class GroupsController < ApplicationController
   before_filter :authentication_check
 

app/controllers/init_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class InitController < ApplicationController
 
   # GET /init

app/controllers/links_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class LinksController < ApplicationController
   before_filter :authentication_check
 

app/controllers/long_polling_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class LongPollingController < ApplicationController
 
   # GET /api/message_send
@@ -58,7 +60,7 @@ class LongPollingController < ApplicationController
       log 'notice', "send auth login (user_id #{user_id})", client_id
       Session.create( client_id, user, { :type => 'ajax' } )
 
-    # broadcast
+      # broadcast
     elsif params['data']['action'] == 'broadcast'
 
       # list all current clients
@@ -74,7 +76,7 @@ class LongPollingController < ApplicationController
                 Session.send( local_client_id, params['data'] )
               end
             }
-          # broadcast every client
+            # broadcast every client
           else
             log 'notice', "send broadcast from (#{client_id.to_s})", local_client_id
             Session.send( local_client_id, params['data'] )
@@ -115,7 +117,7 @@ class LongPollingController < ApplicationController
         count = count - 1
         queue = Session.queue( client_id )
         if queue && queue[0]
-#          puts "send " + queue.inspect + client_id.to_s
+          #          puts "send " + queue.inspect + client_id.to_s
           render :json => queue
           return
         end
@@ -134,25 +136,25 @@ class LongPollingController < ApplicationController
   end
 
   private
-    def client_id_check
+  def client_id_check
-      return params[:client_id] if params[:client_id]
+    return params[:client_id] if params[:client_id]
-      return
+    return
-    end
+  end
-    def client_id_gen
+  def client_id_gen
-      rand(99999999)
+    rand(99999999)
-    end
+  end
-    def client_id_verify
+  def client_id_verify
-      return if !params[:client_id]
+    return if !params[:client_id]
-      sessions = Session.sessions
+    sessions = Session.sessions
-      return if !sessions.include?( params[:client_id].to_s )
+    return if !sessions.include?( params[:client_id].to_s )
-      return true
+    return true
-    end
+  end
 
-    def log( level, data, client_id = '-' )
+  def log( level, data, client_id = '-' )
-      if false
+    if false
-        return if level == 'debug'
+      return if level == 'debug'
-      end
-      puts "#{Time.now}:client(#{ client_id }) #{ data }"
-#      puts "#{Time.now}:#{ level }:client(#{ client_id }) #{ data }"
     end
+    puts "#{Time.now}:client(#{ client_id }) #{ data }"
+    #      puts "#{Time.now}:#{ level }:client(#{ client_id }) #{ data }"
+  end
 end

app/controllers/network_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class NetworksController < ApplicationController
   before_filter :authentication_check
 

app/controllers/organizations_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class OrganizationsController < ApplicationController
   before_filter :authentication_check
 
@@ -140,7 +142,7 @@ Test:
 
 =end
 
-def destroy
+  def destroy
     return if is_not_role('Agent')
     model_destory_render(Organization, params)
   end

app/controllers/overviews_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class OverviewsController < ApplicationController
   before_filter :authentication_check
 

app/controllers/packages_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class PackagesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/postmaster_filters_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class PostmasterFiltersController < ApplicationController
   before_filter :authentication_check
 

app/controllers/recent_viewed_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class RecentViewedController < ApplicationController
   before_filter :authentication_check
 

app/controllers/roles_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class RolesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/rss_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class RssController < ApplicationController
   before_filter :authentication_check
 

app/controllers/search_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class SearchController < ApplicationController
   before_filter :authentication_check
 

app/controllers/sessions/collection_base.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 module ExtraCollection
   def session( collections, user )
 

app/controllers/sessions/collection_network.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 module ExtraCollection
   def session( collections, user )
 

app/controllers/sessions/collection_ticket.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 module ExtraCollection
   def session( collections, user )
 

app/controllers/sessions_controller.rb

@@ -1,7 +1,9 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class SessionsController < ApplicationController
-#  def create
+  #  def create
-#    render :text => request.env['rack.auth'].inspect
+  #    render :text => request.env['rack.auth'].inspect
-#  end
+  #  end
 
   # "Create" a login, aka "log the user in"
   def create

app/controllers/settings_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class SettingsController < ApplicationController
   before_filter :authentication_check
 

app/controllers/signatures_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class SignaturesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/slas_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class SlasController < ApplicationController
   before_filter :authentication_check
 

app/controllers/tags_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TagsController < ApplicationController
   before_filter :authentication_check
 

app/controllers/taskbar_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TaskbarController < ApplicationController
   before_filter :authentication_check
 
@@ -38,11 +40,11 @@ class TaskbarController < ApplicationController
   end
 
   private
-    def access(taskbar)
+  def access(taskbar)
-      if taskbar.user_id != current_user.id
+    if taskbar.user_id != current_user.id
-        render :json => { :error => 'Not allowed to access this task.' }, :status => :unprocessable_entity
+      render :json => { :error => 'Not allowed to access this task.' }, :status => :unprocessable_entity
-        return false
+      return false
-      end
-      return true
     end
+    return true
+  end
 end

app/controllers/templates_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TemplatesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/tests_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TestsController < ApplicationController
 
   # GET /test

app/controllers/text_modules_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TextModulesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/ticket_articles_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TicketArticlesController < ApplicationController
   before_filter :authentication_check
 
@@ -66,7 +68,7 @@ class TicketArticlesController < ApplicationController
   def attachment_new
 
     # store file
-#    content_type = request.content_type
+    #    content_type = request.content_type
     content_type = request[:content_type]
     puts 'content_type: ' + content_type.inspect
     if !content_type || content_type == 'application/octet-stream'

app/controllers/ticket_overviews_controller.rb

@@ -1,9 +1,10 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TicketOverviewsController < ApplicationController
   before_filter :authentication_check
 
   # GET /api/tickets
   def show
-#sleep 2
 
     # get navbar overview data
     if !params[:view]
@@ -37,7 +38,7 @@ class TicketOverviewsController < ApplicationController
     end
     overview = Ticket.overview(
       :view         => params[:view],
-#      :view_mode    => params[:view_mode],
+      #      :view_mode    => params[:view_mode],
       :current_user => User.find( current_user.id ),
       :array        => true,
     )
@@ -74,14 +75,14 @@ class TicketOverviewsController < ApplicationController
     }
     groups_users = {}
     group_ids.each {|group_id|
-        groups_users[ group_id ] = []
+      groups_users[ group_id ] = []
-        Group.find(group_id).users.each {|user|
+      Group.find(group_id).users.each {|user|
-            next if !agents[ user.id ]
+        next if !agents[ user.id ]
-            groups_users[ group_id ].push user.id
+        groups_users[ group_id ].push user.id
-            if !users[user.id]
+        if !users[user.id]
-              users[user.id] = User.user_data_full(user.id)
+          users[user.id] = User.user_data_full(user.id)
-            end
+        end
-        }
+      }
     }
 
     # return result

app/controllers/ticket_priorities_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TicketPrioritiesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/ticket_states_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TicketStatesController < ApplicationController
   before_filter :authentication_check
 

app/controllers/tickets_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TicketsController < ApplicationController
   before_filter :authentication_check
 
@@ -133,7 +135,7 @@ class TicketsController < ApplicationController
         :open   => tickets_open,
         :closed => tickets_closed
       }
-#          :users => users,
+      # :users => users,
     }
   end
 
@@ -187,9 +189,9 @@ class TicketsController < ApplicationController
     )
     ticket = Ticket.find( params[:ticket_id] )
     ticket_list = Ticket.where( :customer_id => ticket.customer_id, :ticket_state_id => ticket_states )
-      .where( 'id != ?', [ ticket.id ] )
+    .where( 'id != ?', [ ticket.id ] )
-      .order('created_at DESC')
+    .order('created_at DESC')
-      .limit(6)
+    .limit(6)
 
     # get related users
     users = {}
@@ -263,8 +265,8 @@ class TicketsController < ApplicationController
       {
         :ticket_id     => ticket_master.id,
         :created_by_id => current_user.id,
-       }
+      }
-     )
+    )
 
     # return result
     render :json => {
@@ -375,8 +377,8 @@ class TicketsController < ApplicationController
     # get attributes to update
     attributes_to_change = Ticket.attributes_to_change(
       :user       => current_user,
-#      :ticket_id  => params[:ticket_id],
+      #      :ticket_id  => params[:ticket_id],
-#      :article_id => params[:article_id]
+      #      :article_id => params[:article_id]
     )
 
     users = {}

app/controllers/translations_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TranslationsController < ApplicationController
   before_filter :authentication_check, :except => [:load]
 

app/controllers/users_controller.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class UsersController < ApplicationController
   before_filter :authentication_check, :except => [:create, :password_reset_send, :password_reset_verify]
 
@@ -143,14 +145,14 @@ curl http://localhost/api/users.json -v -u #{login}:#{password} -H "Content-Type
             group_ids.push group.id
           }
 
-        # everybody else will go as customer per default
+          # everybody else will go as customer per default
         else
           role_ids.push Role.where( :name => 'Customer' ).first.id
         end
         user.role_ids  = role_ids
         user.group_ids = group_ids
 
-      # else do assignment as defined
+        # else do assignment as defined
       else
         if params[:role_ids]
           user.role_ids = params[:role_ids]
@@ -195,18 +197,18 @@ curl http://localhost/api/users.json -v -u #{login}:#{password} -H "Content-Type
         data[:subject] = 'Invitation to #{config.product_name} at #{config.fqdn}'
         data[:body]    = 'Hi #{user.firstname},
 
-I (#{current_user.firstname} #{current_user.lastname}) invite you to #{config.product_name} - a customer support / ticket system platform.
+        I (#{current_user.firstname} #{current_user.lastname}) invite you to #{config.product_name} - a customer support / ticket system platform.
 
-Click on the following link and set your password:
+        Click on the following link and set your password:
 
-#{config.http_type}://#{config.fqdn}/#password_reset_verify/#{token.name}
+        #{config.http_type}://#{config.fqdn}/#password_reset_verify/#{token.name}
 
-Enjoy,
+        Enjoy,
 
-  #{current_user.firstname} #{current_user.lastname}
+        #{current_user.firstname} #{current_user.lastname}
 
-  Your #{config.product_name} Team
+        Your #{config.product_name} Team
-'
+        '
 
         # prepare subject & body
         [:subject, :body].each { |key|

app/models/application_model.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'cache'
 require 'user_info'
 
@@ -26,7 +28,7 @@ class ApplicationModel < ActiveRecord::Base
     data = {}
     self.new.attributes.each {|item|
       if params.has_key?(item[0])
-#        puts 'use ' + item[0].to_s + '-' + params[item[0]].to_s
+        #        puts 'use ' + item[0].to_s + '-' + params[item[0]].to_s
         data[item[0].to_sym] = params[item[0]]
       end
     }
@@ -69,9 +71,9 @@ class ApplicationModel < ActiveRecord::Base
   end
 
   def cache_update(o)
-#    puts 'u ' + self.class.to_s
+    #    puts 'u ' + self.class.to_s
     if self.respond_to?('cache_delete') then self.cache_delete end
-#    puts 'g ' + group.class.to_s
+    #    puts 'g ' + group.class.to_s
     if o.respond_to?('cache_delete') then o.cache_delete end
   end
   def cache_delete_before
@@ -120,11 +122,11 @@ class ApplicationModel < ActiveRecord::Base
 
   def self.lookup(data)
     if data[:id]
-#      puts "GET- + #{self.to_s}.#{data[:id].to_s}"
+      #      puts "GET- + #{self.to_s}.#{data[:id].to_s}"
       cache = self.cache_get( data[:id] )
       return cache if cache
 
-#      puts "Fillup- + #{self.to_s}.#{data[:id].to_s}"
+      #      puts "Fillup- + #{self.to_s}.#{data[:id].to_s}"
       record = self.where( :id => data[:id] ).first
       self.cache_set( data[:id], record )
       return record

app/models/authorization.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Authorization < ApplicationModel
   belongs_to              :user
   after_create            :delete_user_cache
@@ -37,7 +39,7 @@ class Authorization < ApplicationModel
   def self.create_from_hash(hash, user = nil)
     if user then
       user.update_attributes(
-#        :username => hash['username'],
+        #        :username => hash['username'],
         :image => hash['info']['image']
       )
 
@@ -60,8 +62,8 @@ class Authorization < ApplicationModel
   end
 
   private
-    def delete_user_cache
+  def delete_user_cache
-      self.user.cache_delete
+    self.user.cache_delete
-    end
+  end
 
 end

app/models/channel.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Channel < ApplicationModel
   store :options
 

app/models/channel/email_build.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'mail'
 
 class Channel::EmailBuild

app/models/channel/email_parser.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 # encoding: utf-8
 
 require 'mail'
@@ -72,7 +74,7 @@ class Channel::EmailParser
     data[:from_local]        = Mail::Address.new( mail[:from].value ).local
     data[:from_domain]       = Mail::Address.new( mail[:from].value ).domain
     data[:from_display_name] = Mail::Address.new( mail[:from].value ).display_name ||
-      ( Mail::Address.new( mail[:from].value ).comments && Mail::Address.new( mail[:from].value ).comments[0] )
+    ( Mail::Address.new( mail[:from].value ).comments && Mail::Address.new( mail[:from].value ).comments[0] )
 
     # do extra decoding because we needed to use field.value
     data[:from_display_name] = Mail::Field.new( 'X-From', data[:from_display_name] ).to_s
@@ -81,8 +83,8 @@ class Channel::EmailParser
     data[:message_id] = data['message-id'.to_sym]
 
     # body
-#    plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
+    #    plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
-#    html_part = message.html_part ? message.html_part.body.decoded : nil
+    #    html_part = message.html_part ? message.html_part.body.decoded : nil
     data[:attachments] = []
 
     # multi part email
@@ -93,7 +95,7 @@ class Channel::EmailParser
         data[:body] = mail.text_part.body.decoded
         data[:body] = Encode.conv( mail.text_part.charset, data[:body] )
 
-      # html attachment/body may exists and will be converted to text
+        # html attachment/body may exists and will be converted to text
       else
         filename = '-no name-'
         if mail.html_part.body
@@ -102,7 +104,7 @@ class Channel::EmailParser
           data[:body] = Encode.conv( mail.html_part.charset.to_s, data[:body] )
           data[:body] = html2ascii( data[:body] )
 
-        # any other attachments
+          # any other attachments
         else
           data[:body] = 'no visible content'
         end
@@ -144,7 +146,7 @@ class Channel::EmailParser
         }
       end
 
-    # not multipart email
+      # not multipart email
     else
 
       # text part
@@ -152,7 +154,7 @@ class Channel::EmailParser
         data[:body] = mail.body.decoded
         data[:body] = Encode.conv( mail.charset, data[:body] )
 
-      # html part
+        # html part
       else
         filename = '-no name-'
         if mail.mime_type.to_s.downcase == 'text/html'
@@ -161,7 +163,7 @@ class Channel::EmailParser
           data[:body] = Encode.conv( mail.charset, data[:body] )
           data[:body] = html2ascii( data[:body] )
 
-        # any other attachments
+          # any other attachments
         else
           data[:body] = 'no visible content'
         end
@@ -425,7 +427,7 @@ class Channel::EmailParser
 
     # run postmaster post filter
     filters = {
-#      '0010' => Channel::Filter::Trusted,
+      #      '0010' => Channel::Filter::Trusted,
     }
 
     # filter( channel, mail )
@@ -525,14 +527,14 @@ module Mail
           text
         else
           # Join QP encoded-words that are adjacent to avoid decoding partial chars
-#          text.gsub!(/\?\=\=\?.+?\?[Qq]\?/m, '') if text =~ /\?==\?/
+          #          text.gsub!(/\?\=\=\?.+?\?[Qq]\?/m, '') if text =~ /\?==\?/
 
           # Search for occurences of quoted strings or plain strings
           text.scan(/(                                  # Group around entire regex to include it in matches
-                       \=\?[^?]+\?([QB])\?[^?]+?\?\=  # Quoted String with subgroup for encoding method
+            \=\?[^?]+\?([QB])\?[^?]+?\?\=  # Quoted String with subgroup for encoding method
-                       |                                # or
+            |                                # or
-                       .+?(?=\=\?|$)                    # Plain String
+            .+?(?=\=\?|$)                    # Plain String
-                     )/xmi).map do |matches|
+          )/xmi).map do |matches|
             string, method = *matches
             if    method == 'b' || method == 'B'
               b_value_decode(string)

app/models/channel/facebook.rb

@@ -1,8 +1,10 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 #require 'rubygems'
 #require 'twitter'
 
 class Channel::Facebook
-#  def fetch(:oauth_token, :oauth_token_secret)
+  #  def fetch(:oauth_token, :oauth_token_secret)
   def fetch
 
 
@@ -20,10 +22,10 @@ class Channel::Facebook
         :message => self.body
       }
     )
-#            client.direct_message_create(
+    #            client.direct_message_create(
-#              'medenhofer',
+    #              'medenhofer',
-#              self.body,
+    #              self.body,
-#              options = {}
+    #              options = {}
-#            )
+    #            )
   end
 end

app/models/channel/filter/database.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 # process all database filter
 module Channel::Filter::Database
 

app/models/channel/filter/trusted.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 # delete all X-Zammad header if channel is not trusted
 module Channel::Filter::Trusted
 

app/models/channel/imap.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'net/imap'
 
 class Channel::IMAP < Channel::EmailParser
@@ -34,7 +36,7 @@ class Channel::IMAP < Channel::EmailParser
       count += 1
       puts " - message #{count.to_s}/#{count_all.to_s}"
       msg = imap.fetch(message_id,'RFC822')[0].attr['RFC822']
-#      puts msg.to_s
+      #      puts msg.to_s
 
       # delete email from server after article was created
       if process(channel, msg)

app/models/channel/mail_stdin.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Channel::MailStdin < Channel::EmailParser
   def initialize
     puts "read main from STDIN"

app/models/channel/pop3.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'net/pop'
 
 class Channel::POP3 < Channel::EmailParser

app/models/channel/sendmail.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Channel::Sendmail < Channel::EmailBuild
   def send(attr, channel, notification = false)
 

app/models/channel/smtp.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Channel::SMTP < Channel::EmailBuild
   def send(attr, channel, notification = false)
 
@@ -12,7 +14,7 @@ class Channel::SMTP < Channel::EmailBuild
       :domain               => channel[:options][:host],
       :user_name            => channel[:options][:user],
       :password             => channel[:options][:password],
-    #  :authentication       => 'plain',
+      #  :authentication       => 'plain',
       :enable_starttls_auto => true
     }
     mail.deliver

app/models/channel/twitter2.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'twitter'
 
 class Channel::Twitter2
@@ -49,13 +51,13 @@ class Channel::Twitter2
     all_tweets = []
     result_class = tweets.class
     if result_class.to_s == 'Array'
-        all_tweets = tweets
+      all_tweets = tweets
     elsif result_class.to_s == 'Twitter::SearchResults'
-        tweets.results.map do |tweet|
+      tweets.results.map do |tweet|
-            all_tweets.push tweet
+        all_tweets.push tweet
-        end
+      end
     else
-        puts 'UNKNOWN: ' + result_class.to_s
+      puts 'UNKNOWN: ' + result_class.to_s
     end
 
     # find tweets
@@ -91,16 +93,16 @@ class Channel::Twitter2
     if tweet['user']
       sender = tweet['user']
 
-    # direct message (full user data is included)
+      # direct message (full user data is included)
     elsif tweet['sender']
       sender = tweet['sender']
 
-    # search (no user data is included, do extra lookup)
+      # search (no user data is included, do extra lookup)
     elsif tweet['from_user_id']
       begin
 
         # reconnect for #<Twitter::Error::NotFound: Sorry, that page does not exist> workaround
-#        @client = connect(channel)
+        #        @client = connect(channel)
         sender = @client.user(tweet.from_user_id)
       rescue Exception => e
         puts "Exception: twitter: " + e.inspect
@@ -113,7 +115,7 @@ class Channel::Twitter2
     if tweet['in_reply_to_status_id']
       puts 'import in_reply_tweet ' + tweet.in_reply_to_status_id.to_s
       tweet_sub = @client.status(tweet.in_reply_to_status_id)
-#        puts tweet_sub.inspect
+      #        puts tweet_sub.inspect
       (user, ticket, article) = fetch_import(tweet_sub, channel, group)
     end
 
@@ -129,8 +131,8 @@ class Channel::Twitter2
 
   def fetch_user_create(tweet, sender)
     # create sender in db
-#    puts tweet.inspect
+    #    puts tweet.inspect
-#    user = User.where( :login => tweet.sender.screen_name ).first
+    #    user = User.where( :login => tweet.sender.screen_name ).first
     auth = Authorization.where( :uid => sender.id, :provider => 'twitter' ).first
     user = nil
     if auth
@@ -172,7 +174,7 @@ class Channel::Twitter2
 
   def fetch_ticket_create(user, tweet, sender, channel, group)
 
-#    puts '+++++++++++++++++++++++++++' + tweet.inspect
+    #    puts '+++++++++++++++++++++++++++' + tweet.inspect
     # check if ticket exists
     if tweet['in_reply_to_status_id']
       puts 'tweet.in_reply_to_status_id found: ' + tweet.in_reply_to_status_id
@@ -260,7 +262,7 @@ class Channel::Twitter2
   end
 
   def send(attr, notification = false)
-#    logger.debug('tweeeeettttt!!!!!!')
+    #    logger.debug('tweeeeettttt!!!!!!')
     channel = Channel.where( :area => 'Twitter::Inbound', :active => true ).first
 
     client = Twitter::Client.new(
@@ -276,7 +278,7 @@ class Channel::Twitter2
         attr[:body].to_s,
         {}
       )
-#      puts dm.inspect
+      #      puts dm.inspect
       return dm
     end
 
@@ -287,7 +289,7 @@ class Channel::Twitter2
           :in_reply_to_status_id => attr[:in_reply_to]
         }
       )
-#      puts message.inspect
+      #      puts message.inspect
       return message
     end
 

app/models/email_address.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class EmailAddress < ApplicationModel
   has_many                :groups,   :after_add => :cache_update, :after_remove => :cache_update
   validates               :realname, :presence => true

app/models/group.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Group < ApplicationModel
   has_and_belongs_to_many :users,         :after_add => :cache_update, :after_remove => :cache_update
   belongs_to              :email_address

app/models/history.rb

@@ -1,10 +1,12 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class History < ApplicationModel
   self.table_name = 'histories'
   belongs_to :history_type,             :class_name => 'History::Type'
   belongs_to :history_object,           :class_name => 'History::Object'
   belongs_to :history_attribute,        :class_name => 'History::Attribute'
-#  before_validation :check_type, :check_object
+  #  before_validation :check_type, :check_object
-#  attr_writer :history_type, :history_object
+  #  attr_writer :history_type, :history_object
 
   @@cache_type = {}
   @@cache_object = {}
@@ -63,29 +65,29 @@ class History < ApplicationModel
 
   def self.history_destroy( requested_object, requested_object_id )
     History.where( :history_object_id => History::Object.where( :name => requested_object ) ).
-      where( :o_id => requested_object_id ).
+    where( :o_id => requested_object_id ).
-      destroy_all
+    destroy_all
   end
 
   def self.history_list( requested_object, requested_object_id, related_history_object = nil )
     if !related_history_object
       history_object = self.history_object_lookup( requested_object )
       history = History.where( :history_object_id => history_object.id ).
-        where( :o_id => requested_object_id ).
+      where( :o_id => requested_object_id ).
-        where( :history_type_id => History::Type.where( :name => ['created', 'updated', 'notification', 'email', 'added', 'removed'] ) ).
+      where( :history_type_id => History::Type.where( :name => ['created', 'updated', 'notification', 'email', 'added', 'removed'] ) ).
-        order('created_at ASC, id ASC')
+      order('created_at ASC, id ASC')
     else
       history_object_requested = self.history_object_lookup( requested_object )
       history_object_related   = self.history_object_lookup( related_history_object )
       history = History.where(
-          '((history_object_id = ? AND o_id = ?) OR (history_object_id = ? AND related_o_id = ? )) AND history_type_id IN (?)',
+        '((history_object_id = ? AND o_id = ?) OR (history_object_id = ? AND related_o_id = ? )) AND history_type_id IN (?)',
-          history_object_requested.id,
+        history_object_requested.id,
-          requested_object_id,
+        requested_object_id,
-          history_object_related.id,
+        history_object_related.id,
-          requested_object_id,
+        requested_object_id,
-          History::Type.where( :name => ['created', 'updated', 'notification', 'email', 'added', 'removed'] )
+        History::Type.where( :name => ['created', 'updated', 'notification', 'email', 'added', 'removed'] )
-        ).
+      ).
-        order('created_at ASC, id ASC')
+      order('created_at ASC, id ASC')
     end
 
     list = []
@@ -94,7 +96,7 @@ class History < ApplicationModel
       item_tmp['history_type'] = item.history_type.name
       item_tmp['history_object'] = item.history_object.name
       if item.history_attribute
-       item_tmp['history_attribute'] = item.history_attribute.name
+        item_tmp['history_attribute'] = item.history_attribute.name
       end
       item_tmp.delete( 'history_attribute_id' )
       item_tmp.delete( 'history_object_id' )
@@ -121,14 +123,14 @@ class History < ApplicationModel
   end
 
   def self.activity_stream( user, limit = 10 )
-#    g = Group.where( :active => true ).joins(:users).where( 'users.id' => user.id )
+    #    g = Group.where( :active => true ).joins(:users).where( 'users.id' => user.id )
-#    stream = History.select("distinct(histories.o_id), created_by_id, history_attribute_id, history_type_id, history_object_id, value_from, value_to").
+    #    stream = History.select("distinct(histories.o_id), created_by_id, history_attribute_id, history_type_id, history_object_id, value_from, value_to").
-#      where( :history_type_id   => History::Type.where( :name => ['created', 'updated']) ).
+    #      where( :history_type_id   => History::Type.where( :name => ['created', 'updated']) ).
     stream = History.select("distinct(histories.o_id), created_by_id, history_type_id, history_object_id").
-      where( :history_object_id => History::Object.where( :name => [ 'Ticket', 'Ticket::Article' ] ) ).
+    where( :history_object_id => History::Object.where( :name => [ 'Ticket', 'Ticket::Article' ] ) ).
-      where( :history_type_id   => History::Type.where( :name => [ 'created', 'updated' ]) ).
+    where( :history_type_id   => History::Type.where( :name => [ 'created', 'updated' ]) ).
-      order('created_at DESC, id DESC').
+    order('created_at DESC, id DESC').
-      limit(limit)
+    limit(limit)
     datas = []
     stream.each do |item|
       data = item.attributes
@@ -137,7 +139,7 @@ class History < ApplicationModel
       data.delete('history_object_id')
       data.delete('history_type_id')
       datas.push data
-#      item['history_attribute'] = item.history_attribute
+      #      item['history_attribute'] = item.history_attribute
     end
     return datas
   end
@@ -196,88 +198,88 @@ class History < ApplicationModel
 
   private
 
-    def self.history_type_lookup_id( id )
+  def self.history_type_lookup_id( id )
 
-      # use cache
+    # use cache
-      return @@cache_type[ id ] if @@cache_type[ id ]
+    return @@cache_type[ id ] if @@cache_type[ id ]
 
-      # lookup
+    # lookup
-      history_type = History::Type.find(id)
+    history_type = History::Type.find(id)
-      @@cache_type[ id ] = history_type
+    @@cache_type[ id ] = history_type
-      return history_type
+    return history_type
-    end
+  end
 
-    def self.history_type_lookup( name )
+  def self.history_type_lookup( name )
 
-      # use cache
+    # use cache
-      return @@cache_type[ name ] if @@cache_type[ name ]
+    return @@cache_type[ name ] if @@cache_type[ name ]
 
-      # lookup
+    # lookup
-      history_type = History::Type.where( :name => name ).first
+    history_type = History::Type.where( :name => name ).first
-      if history_type
+    if history_type
-        @@cache_type[ name ] = history_type
-        return history_type
-      end
-
-      # create
-      history_type = History::Type.create(
-        :name   => name
-      )
       @@cache_type[ name ] = history_type
       return history_type
     end
 
-    def self.history_object_lookup_id( id )
+    # create
+    history_type = History::Type.create(
+      :name   => name
+    )
+    @@cache_type[ name ] = history_type
+    return history_type
+  end
 
-      # use cache
+  def self.history_object_lookup_id( id )
-      return @@cache_object[ id ] if @@cache_object[ id ]
 
-      # lookup
+    # use cache
-      history_object = History::Object.find(id)
+    return @@cache_object[ id ] if @@cache_object[ id ]
-      @@cache_object[ id ] = history_object
-      return history_object
-    end
 
-    def self.history_object_lookup( name )
+    # lookup
+    history_object = History::Object.find(id)
+    @@cache_object[ id ] = history_object
+    return history_object
+  end
 
-      # use cache
+  def self.history_object_lookup( name )
-      return @@cache_object[ name ] if @@cache_object[ name ]
 
-      # lookup
+    # use cache
-      history_object = History::Object.where( :name => name ).first
+    return @@cache_object[ name ] if @@cache_object[ name ]
-      if history_object
-        @@cache_object[ name ] = history_object
-        return history_object
-      end
 
-      # create
+    # lookup
-      history_object = History::Object.create(
+    history_object = History::Object.where( :name => name ).first
-        :name   => name
+    if history_object
-      )
       @@cache_object[ name ] = history_object
       return history_object
     end
 
-    def self.history_attribute_lookup( name )
+    # create
+    history_object = History::Object.create(
+      :name   => name
+    )
+    @@cache_object[ name ] = history_object
+    return history_object
+  end
 
-      # use cache
+  def self.history_attribute_lookup( name )
-      return @@cache_attribute[ name ] if @@cache_attribute[ name ]
 
-      # lookup
+    # use cache
-      history_attribute = History::Attribute.where( :name => name ).first
+    return @@cache_attribute[ name ] if @@cache_attribute[ name ]
-      if history_attribute
-        @@cache_attribute[ name ] = history_attribute
-        return history_attribute
-      end
 
-      # create
+    # lookup
-      history_attribute = History::Attribute.create(
+    history_attribute = History::Attribute.where( :name => name ).first
-        :name   => name
+    if history_attribute
-      )
       @@cache_attribute[ name ] = history_attribute
       return history_attribute
     end
 
+    # create
+    history_attribute = History::Attribute.create(
+      :name   => name
+    )
+    @@cache_attribute[ name ] = history_attribute
+    return history_attribute
+  end
+
   class Object < ApplicationModel
   end
 

app/models/link.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Link < ApplicationModel
   belongs_to :link_type,    :class_name => 'Link::Type'
   belongs_to :link_object,  :class_name => 'Link::Object'
@@ -150,25 +152,25 @@ class Link < ApplicationModel
   end
 
   private
-    def self.link_type_get(data)
+  def self.link_type_get(data)
-      linktype = Link::Type.where( :name => data[:name] ).first
+    linktype = Link::Type.where( :name => data[:name] ).first
-      if !linktype
+    if !linktype
-        linktype = Link::Type.create(
+      linktype = Link::Type.create(
-          :name => data[:name]
+        :name => data[:name]
-        )
+      )
-      end
-      return linktype
     end
+    return linktype
+  end
 
-    def self.link_object_get(data)
+  def self.link_object_get(data)
-      linkobject = Link::Object.where( :name => data[:name] ).first
+    linkobject = Link::Object.where( :name => data[:name] ).first
-      if !linkobject
+    if !linkobject
-        linkobject = Link::Object.create(
+      linkobject = Link::Object.create(
-          :name => data[:name]
+        :name => data[:name]
-        )
+      )
-      end
-      return linkobject
     end
+    return linkobject
+  end
 
 end
 

app/models/network.rb

@@ -1,7 +1,9 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Network < ApplicationModel
-#  belongs_to :group
+  #  belongs_to :group
-#  belongs_to :ticket_state, :class_name => 'Ticket::State'
+  #  belongs_to :ticket_state, :class_name => 'Ticket::State'
-#  belongs_to :ticket_priority, :class_name => 'Ticket::Priority'
+  #  belongs_to :ticket_priority, :class_name => 'Ticket::Priority'
 
   class Category < ApplicationModel
     self.table_name = 'network_categories'

app/models/notification.rb

@@ -1,2 +1,4 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Notifications < ActiveRecord::Base
 end

app/models/observer/history.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'history'
 
 class Observer::History < ActiveRecord::Observer
@@ -9,7 +11,7 @@ class Observer::History < ActiveRecord::Observer
     return if Setting.get('import_mode')
 
     puts "HISTORY OBSERVER, object created #{ record.class.name }.find(#{ record.id })"
-#    puts record.inspect
+    #    puts record.inspect
 
     # if Ticket::Article has changed, remember ticket to be able
     # to show article changes in ticket history
@@ -34,17 +36,17 @@ class Observer::History < ActiveRecord::Observer
     # return if we run import mode
     return if Setting.get('import_mode')
 
-#    puts 'before_update'
+    #    puts 'before_update'
     current = record.class.find(record.id)
 
     # do not send anything if nothing has changed
     return if current.attributes == record.attributes
 
     puts "HISTORY OBSERVER, object will be updated #{ record.class.name.to_s}.find(#{ current.id.to_s })"
-#    puts 'current'
+    #    puts 'current'
-#    puts current.inspect
+    #    puts current.inspect
-#    puts 'record'
+    #    puts 'record'
-#    puts record.inspect
+    #    puts record.inspect
 
     diff = differences_from?(current, record)
     puts ' DIFF'
@@ -123,7 +125,7 @@ class Observer::History < ActiveRecord::Observer
           value[1] = map[key.to_sym][:lookup_object].find( value_ids[1] ).send( map[key.to_sym][:lookup_method] )
         end
 
-      # if not, fill diff data to value, empty value_ids
+        # if not, fill diff data to value, empty value_ids
       else
         value = value_ids
         value_ids = []

app/models/observer/tag/ticket_history.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'history'
 
 class Observer::Tag::TicketHistory < ActiveRecord::Observer

app/models/observer/ticket/article/communicate_email.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::Article::CommunicateEmail < ActiveRecord::Observer
   observe 'ticket::_article'
 

app/models/observer/ticket/article/communicate_facebook.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer
   observe 'ticket::_article'
 

app/models/observer/ticket/article/communicate_twitter.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
   observe 'ticket::_article'
 
@@ -23,7 +25,7 @@ class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
         :body        => record.body,
         :in_reply_to => record.in_reply_to
       },
-#      Rails.application.config.channel_twitter
+      #      Rails.application.config.channel_twitter
     )
     record.message_id = message.id
     record.save

app/models/observer/ticket/article/fillup_from_email.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
   observe 'ticket::_article'
 

app/models/observer/ticket/article/fillup_from_general.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::Article::FillupFromGeneral < ActiveRecord::Observer
   observe 'ticket::_article'
 

app/models/observer/ticket/article_counter.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::ArticleCounter < ActiveRecord::Observer
   observe 'ticket::_article'
 

app/models/observer/ticket/article_sender_type.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::ArticleSenderType < ActiveRecord::Observer
   observe 'ticket::_article'
 

app/models/observer/ticket/close_time.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::CloseTime < ActiveRecord::Observer
   observe 'ticket'
 
@@ -10,24 +12,24 @@ class Observer::Ticket::CloseTime < ActiveRecord::Observer
   end
 
   private
-    def _check(record)
+  def _check(record)
-#      puts 'check close time'
+    #      puts 'check close time'
 
-      # return if we run import mode
+    # return if we run import mode
-      return if Setting.get('import_mode')
+    return if Setting.get('import_mode')
 
-      # check if close_time is already set
+    # check if close_time is already set
-      return true if record.close_time
+    return true if record.close_time
 
-      # check if ticket is closed now
+    # check if ticket is closed now
-      ticket_state = Ticket::State.lookup( :id => record.ticket_state_id )
+    ticket_state = Ticket::State.lookup( :id => record.ticket_state_id )
-      ticket_state_type = Ticket::StateType.lookup( :id => ticket_state.state_type_id )
+    ticket_state_type = Ticket::StateType.lookup( :id => ticket_state.state_type_id )
-      return true if ticket_state_type.name != 'closed'
+    return true if ticket_state_type.name != 'closed'
 
-      # set close_time
+    # set close_time
-      record.close_time = Time.now
+    record.close_time = Time.now
 
-      # save ticket
+    # save ticket
-      record.save
+    record.save
-    end
+  end
 end

app/models/observer/ticket/escalation_calculation.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::EscalationCalculation < ActiveRecord::Observer
   observe 'ticket', 'ticket::_article'
 

app/models/observer/ticket/first_response.rb

@@ -1,8 +1,10 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::FirstResponse < ActiveRecord::Observer
   observe 'ticket::_article'
 
   def after_create(record)
-#    puts 'check first response'
+    #    puts 'check first response'
 
     # return if we run import mode
     return if Setting.get('import_mode')

app/models/observer/ticket/last_contact.rb

@@ -1,8 +1,10 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::LastContact < ActiveRecord::Observer
   observe 'ticket::_article'
 
   def after_create(record)
-#    puts 'check last contact'
+    #    puts 'check last contact'
 
     # if article in internal
     return true if record.internal

app/models/observer/ticket/notification.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'notification_factory'
 
 class Observer::Ticket::Notification < ActiveRecord::Observer
@@ -10,8 +12,8 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
     # return if we run import mode
     return if Setting.get('import_mode')
 
-#    puts '@@event_buffer'
+    #    puts '@@event_buffer'
-#    puts @@event_buffer.inspect
+    #    puts @@event_buffer.inspect
     @@event_buffer.each { |event|
 
       # get current state of objects
@@ -44,19 +46,19 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
             :subject   => 'New Ticket (#{ticket.title})',
             :body      => 'Hi #{recipient.firstname},
 
-a new Ticket (#{ticket.title}) via i18n(#{article.ticket_article_type.name}).
+            a new Ticket (#{ticket.title}) via i18n(#{article.ticket_article_type.name}).
 
-Group: #{ticket.group.name}
+            Group: #{ticket.group.name}
-Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
+            Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
-State: i18n(#{ticket.ticket_state.name})
+            State: i18n(#{ticket.ticket_state.name})
 
-From: #{article.from}
+            From: #{article.from}
-<snip>
+            <snip>
-#{article.body}
+            #{article.body}
-</snip>
+            </snip>
 
-#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
+            #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
-'
+            '
           },
           ticket,
           article
@@ -77,17 +79,17 @@ From: #{article.from}
             :subject   => 'New Ticket has been created! (#{ticket.title})',
             :body      => 'Thanks for your email. A new ticket has been created.
 
-You wrote:
+            You wrote:
-<snip>
+            <snip>
-#{article.body}
+            #{article.body}
-</snip>
+            </snip>
 
-Your email will be answered by a human ASAP
+            Your email will be answered by a human ASAP
 
-Have fun with Zammad! :-)
+            Have fun with Zammad! :-)
 
-Your Zammad Team
+            Your Zammad Team
-'
+            '
           },
           ticket,
           article
@@ -110,19 +112,19 @@ Your Zammad Team
               :subject   => 'Follow Up (#{ticket.title})',
               :body      => 'Hi #{recipient.firstname},
 
-a follow Up (#{ticket.title}) via i18n(#{article.ticket_article_type.name}).
+              a follow Up (#{ticket.title}) via i18n(#{article.ticket_article_type.name}).
 
-Group: #{ticket.group.name}
+              Group: #{ticket.group.name}
-Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
+              Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
-State: i18n(#{ticket.ticket_state.name})
+              State: i18n(#{ticket.ticket_state.name})
 
-From: #{article.from}
+              From: #{article.from}
-<snip>
+              <snip>
-#{article.body}
+              #{article.body}
-</snip>
+              </snip>
 
-#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
+              #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
-'
+              '
             },
             ticket,
             article
@@ -139,19 +141,19 @@ From: #{article.from}
               :subject   => 'Updated (#{ticket.title})',
               :body      => 'Hi #{recipient.firstname},
 
-updated (#{ticket.title}) via i18n(#{article.ticket_article_type.name}).
+              updated (#{ticket.title}) via i18n(#{article.ticket_article_type.name}).
 
-Group: #{ticket.group.name}
+              Group: #{ticket.group.name}
-Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
+              Owner: #{ticket.owner.firstname} #{ticket.owner.lastname}
-State: i18n(#{ticket.ticket_state.name})
+              State: i18n(#{ticket.ticket_state.name})
 
-From: #{article.from}
+              From: #{article.from}
-<snip>
+              <snip>
-#{article.body}
+              #{article.body}
-</snip>
+              </snip>
 
-#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
+              #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
-'
+              '
             },
             ticket,
             article
@@ -173,20 +175,20 @@ From: #{article.from}
     if data[:recipient] == 'group'
       recipients = ticket.agent_of_group()
 
-    # owner
+      # owner
     elsif data[:recipient] == 'owner'
       if ticket.owner_id != 1
         recipients.push ticket.owner
       end
 
-    # customer
+      # customer
     elsif data[:recipient] == 'customer'
       if ticket.customer_id != 1
-# temporarily disabled        
+        # temporarily disabled
-#        recipients.push ticket.customer
+        #        recipients.push ticket.customer
       end
 
-    # owner or group of agents to work on
+      # owner or group of agents to work on
     elsif data[:recipient] == 'to_work_on'
       if ticket.owner_id != 1
         recipients.push ticket.owner
@@ -251,8 +253,8 @@ From: #{article.from}
     # return if we run import mode
     return if Setting.get('import_mode')
 
-#    puts 'CREATED!!!!'
+    #    puts 'CREATED!!!!'
-#    puts record.inspect
+    #    puts record.inspect
     e = {
       :name => record.class.name,
       :type => 'create',
@@ -273,11 +275,11 @@ From: #{article.from}
     # do not send anything if nothing has changed
     return if current.attributes == record.attributes
 
-#    puts 'UPDATE!!!!!!!!'
+    #    puts 'UPDATE!!!!!!!!'
-#    puts 'current'
+    #    puts 'current'
-#    puts current.inspect
+    #    puts current.inspect
-#    puts 'record'
+    #    puts 'record'
-#    puts record.inspect
+    #    puts record.inspect
 
     e = {
       :name => record.class.name,
@@ -293,10 +295,10 @@ From: #{article.from}
     # return if we run import mode
     return if Setting.get('import_mode')
 
-#    puts 'after_update'
+    #    puts 'after_update'
-#    puts record.inspect
+    #    puts record.inspect
-#    puts '-----'
+    #    puts '-----'
-#    puts @a.inspect
+    #    puts @a.inspect
-#    AuditTrail.new(record, "UPDATED")
+    #    AuditTrail.new(record, "UPDATED")
   end
 end

app/models/observer/ticket/reset_new_state.rb

@@ -1,8 +1,10 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::ResetNewState < ActiveRecord::Observer
   observe 'ticket::_article'
 
   def after_create(record)
-#    puts 'check reset new state'
+    #    puts 'check reset new state'
 
     # return if we run import mode
     return if Setting.get('import_mode')

app/models/observer/ticket/user_ticket_counter.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Observer::Ticket::UserTicketCounter < ActiveRecord::Observer
   observe 'ticket'
 

app/models/organization.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Organization < ApplicationModel
   has_and_belongs_to_many :users
   validates               :name, :presence => true

app/models/overview.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Overview < ApplicationModel
   store     :condition
   store     :order

app/models/package.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'rexml/document'
 class Package < ApplicationModel
   @@root = Rails.root.to_s
@@ -322,14 +324,14 @@ class Package < ApplicationModel
   end
 
   def self._parse(xml)
-#    puts xml.inspect
+    #    puts xml.inspect
     begin
       package = REXML::Document.new( xml )
     rescue => e
       puts 'ERROR: ' + e.inspect
       return
     end
-#    puts package.inspect
+    #    puts package.inspect
     return package
   end
 
@@ -481,7 +483,7 @@ class Package < ApplicationModel
             record.destroy
           end
 
-        # up
+          # up
         else
           done = Package::Migration.where( :name => package.underscore, :version => version ).first
           next if done

app/models/postmaster_filter.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class PostmasterFilter < ApplicationModel
   store     :perform
   store     :match

app/models/recent_view.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class RecentView < ApplicationModel
   belongs_to :recent_view_object,           :class_name => 'RecentView::Object'
 
@@ -19,14 +21,14 @@ class RecentView < ApplicationModel
 
   def self.log_destroy( requested_object, requested_object_id )
     RecentView.where( :recent_view_object_id => RecentView::Object.where( :name => requested_object ) ).
-      where( :o_id => requested_object_id ).
+    where( :o_id => requested_object_id ).
-      destroy_all
+    destroy_all
   end
 
   def self.list( user, limit = 10 )
     recent_views = RecentView.where( :created_by_id => user.id ).
-      order('created_at DESC, id DESC').
+    order('created_at DESC, id DESC').
-      limit(limit)
+    limit(limit)
 
     list = []
     recent_views.each { |item|
@@ -47,16 +49,16 @@ class RecentView < ApplicationModel
     recent_viewed.each {|item|
 
       # load article ids
-#      if item.recent_view_object == 'Ticket'
+      #      if item.recent_view_object == 'Ticket'
-        ticket = Ticket.find( item['o_id'] ).attributes
+      ticket = Ticket.find( item['o_id'] ).attributes
-        tickets.push ticket
+      tickets.push ticket
-#      end
+      #      end
-#      if item.recent_view_object 'Ticket::Article'
+      #      if item.recent_view_object 'Ticket::Article'
-#        tickets.push Ticket::Article.find(item.o_id)
+      #        tickets.push Ticket::Article.find(item.o_id)
-#      end
+      #      end
-#      if item.recent_view_object 'User'
+      #      if item.recent_view_object 'User'
-#        tickets.push User.find(item.o_id)
+      #        tickets.push User.find(item.o_id)
-#      end
+      #      end
 
       # load users
       if !users[ ticket['owner_id'] ]
@@ -78,37 +80,37 @@ class RecentView < ApplicationModel
 
   private
 
-    def self.recent_view_object_lookup_id( id ) 
+  def self.recent_view_object_lookup_id( id )
 
-      # use cache
+    # use cache
-      return @@cache_object[ id ] if @@cache_object[ id ]
+    return @@cache_object[ id ] if @@cache_object[ id ]
 
-      # lookup
+    # lookup
-      history_object = RecentView::Object.find(id)
+    history_object = RecentView::Object.find(id)
-      @@cache_object[ id ] = history_object
+    @@cache_object[ id ] = history_object
-      return history_object
+    return history_object
-    end
+  end
 
-    def self.recent_view_object_lookup( name ) 
+  def self.recent_view_object_lookup( name )
 
-      # use cache
+    # use cache
-      return @@cache_object[ name ] if @@cache_object[ name ]
+    return @@cache_object[ name ] if @@cache_object[ name ]
 
-      # lookup
+    # lookup
-      recent_view_object = RecentView::Object.where( :name => name ).first
+    recent_view_object = RecentView::Object.where( :name => name ).first
-      if recent_view_object
+    if recent_view_object
-        @@cache_object[ name ] = recent_view_object
-        return recent_view_object
-      end
-
-      # create
-      recent_view_object = RecentView::Object.create(
-        :name => name
-      )
       @@cache_object[ name ] = recent_view_object
       return recent_view_object
     end
 
+    # create
+    recent_view_object = RecentView::Object.create(
+      :name => name
+    )
+    @@cache_object[ name ] = recent_view_object
+    return recent_view_object
+  end
+
   class Object < ApplicationModel
   end
 

app/models/role.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Role < ApplicationModel
   has_and_belongs_to_many :users,         :after_add => :cache_update, :after_remove => :cache_update
   validates               :name, :presence => true

app/models/scheduler.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Scheduler < ApplicationModel
 
   def self.run( worker, worker_count )
@@ -44,7 +46,7 @@ class Scheduler < ApplicationModel
       else
         self._start_job( job, worker, worker_count )
       end
-#        raise "Exception from thread"
+      #        raise "Exception from thread"
       job.pid = ''
       job.save
       puts " ...stopped thread for '#{job.method}'"

app/models/setting.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Setting < ApplicationModel
   store         :options
   store         :state
@@ -48,17 +50,17 @@ class Setting < ApplicationModel
   end
 
   private
-    def delete_cache
+  def delete_cache
-      @@current[:settings_config] = nil
+    @@current[:settings_config] = nil
-    end
+  end
-    def set_initial
+  def set_initial
-      self.state_initial = self.state
+    self.state_initial = self.state
-    end
+  end
-    def state_check
+  def state_check
-      if self.state || self.state == false
+    if self.state || self.state == false
-        if !self.state.respond_to?('has_key?') || !self.state.has_key?(:value)
+      if !self.state.respond_to?('has_key?') || !self.state.has_key?(:value)
-          self.state = { :value => self.state }
+        self.state = { :value => self.state }
-        end
       end
     end
+  end
 end

app/models/signature.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Signature < ApplicationModel
   has_many                :groups,  :after_add => :cache_update, :after_remove => :cache_update
   validates               :name,    :presence => true

app/models/sla.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'cache'
 
 class Sla < ApplicationModel
@@ -10,8 +12,8 @@ class Sla < ApplicationModel
   after_destroy :escalation_calculation_rebuild
 
   private
-    def escalation_calculation_rebuild
+  def escalation_calculation_rebuild
-      Cache.delete( 'SLA::List::Active' )
+    Cache.delete( 'SLA::List::Active' )
-      Ticket.escalation_calculation_rebuild
+    Ticket.escalation_calculation_rebuild
-    end
+  end
 end

app/models/store.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'digest/md5'
 
 class Store < ApplicationModel
@@ -14,10 +16,10 @@ class Store < ApplicationModel
     data['store_object_id'] = store_object.id
 
     # check if record already exists
-#    store = Store.where( :store_object_id => store_object.id, :o_id => data['o_id'],  ).first
+    #    store = Store.where( :store_object_id => store_object.id, :o_id => data['o_id'],  ).first
-#    if store != nil
+    #    if store != nil
-#      return store
+    #      return store
-#    end
+    #    end
 
     # check real store
     md5 = Digest::MD5.hexdigest( data['data'] )
@@ -49,7 +51,7 @@ class Store < ApplicationModel
     # search
     store_object_id = Store::Object.lookup( :name => data[:object] )
     stores = Store.where( :store_object_id => store_object_id, :o_id => data[:o_id].to_i ).
-      order('created_at ASC, id ASC')
+    order('created_at ASC, id ASC')
     return stores
   end
 
@@ -57,8 +59,8 @@ class Store < ApplicationModel
     # search
     store_object_id = Store::Object.lookup( :name => data[:object] )
     stores = Store.where( :store_object_id => store_object_id ).
-      where( :o_id => data[:o_id] ).
+    where( :o_id => data[:o_id] ).
-      order('created_at ASC, id ASC')
+    order('created_at ASC, id ASC')
     stores.each do |store|
       store.destroy
     end
@@ -73,9 +75,9 @@ class Store < ApplicationModel
     before_validation :add_md5
 
     private
-      def add_md5
+    def add_md5
-        self.md5 = Digest::MD5.hexdigest( self.data )
+      self.md5 = Digest::MD5.hexdigest( self.data )
-      end
+    end
   end
 
 end

app/models/tag.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Tag < ApplicationModel
   belongs_to :tag_object,       :class_name => 'Tag::Object'
   belongs_to :tag_item,         :class_name => 'Tag::Item'
@@ -50,8 +52,8 @@ class Tag < ApplicationModel
   def self.tag_list( data )
     tag_object_id_requested = self.tag_object_lookup( data[:object] )
     tag_search = Tag.where(
-        :tag_object_id => tag_object_id_requested,
+      :tag_object_id => tag_object_id_requested,
-        :o_id          => data[:o_id],
+      :o_id          => data[:o_id],
     )
     tags = []
     tag_search.each {|tag|
@@ -62,70 +64,70 @@ class Tag < ApplicationModel
 
   private
 
-    def self.tag_item_lookup_id( id )
+  def self.tag_item_lookup_id( id )
 
-      # use cache
+    # use cache
-      return @@cache_item[ id ] if @@cache_item[ id ]
+    return @@cache_item[ id ] if @@cache_item[ id ]
 
-      # lookup
+    # lookup
-      tag_item = Tag::Item.find(id)
+    tag_item = Tag::Item.find(id)
-      @@cache_item[ id ] = tag_item.name
+    @@cache_item[ id ] = tag_item.name
-      return tag_item.name
+    return tag_item.name
-    end
+  end
 
-    def self.tag_item_lookup( name )
+  def self.tag_item_lookup( name )
 
-      name = name.downcase
+    name = name.downcase
 
-      # use cache
+    # use cache
-      return @@cache_item[ name ] if @@cache_item[ name ]
+    return @@cache_item[ name ] if @@cache_item[ name ]
 
-      # lookup
+    # lookup
-      tag_item = Tag::Item.where( :name => name ).first
+    tag_item = Tag::Item.where( :name => name ).first
-      if tag_item
+    if tag_item
-        @@cache_item[ name ] = tag_item.id
-        return tag_item.id
-      end
-
-      # create
-      tag_item = Tag::Item.create(
-        :name => name
-      )
       @@cache_item[ name ] = tag_item.id
       return tag_item.id
     end
 
-    def self.tag_object_lookup_id( id ) 
+    # create
+    tag_item = Tag::Item.create(
+      :name => name
+    )
+    @@cache_item[ name ] = tag_item.id
+    return tag_item.id
+  end
 
-      # use cache
+  def self.tag_object_lookup_id( id )
-      return @@cache_object[ id ] if @@cache_object[ id ]
 
-      # lookup
+    # use cache
-      tag_object = Tag::Object.find(id)
+    return @@cache_object[ id ] if @@cache_object[ id ]
-      @@cache_object[ id ] = tag_object.name
-      return tag_object.name
-    end
 
-    def self.tag_object_lookup( name ) 
+    # lookup
+    tag_object = Tag::Object.find(id)
+    @@cache_object[ id ] = tag_object.name
+    return tag_object.name
+  end
 
-      # use cache
+  def self.tag_object_lookup( name )
-      return @@cache_object[ name ] if @@cache_object[ name ]
 
-      # lookup
+    # use cache
-      tag_object = Tag::Object.where( :name => name ).first
+    return @@cache_object[ name ] if @@cache_object[ name ]
-      if tag_object
-        @@cache_object[ name ] = tag_object.id
-        return tag_object.id
-      end
 
-      # create
+    # lookup
-      tag_object = Tag::Object.create(
+    tag_object = Tag::Object.where( :name => name ).first
-        :name => name
+    if tag_object
-      )
       @@cache_object[ name ] = tag_object.id
       return tag_object.id
     end
 
+    # create
+    tag_object = Tag::Object.create(
+      :name => name
+    )
+    @@cache_object[ name ] = tag_object.id
+    return tag_object.id
+  end
+
   class Object < ActiveRecord::Base
   end
 

app/models/taskbar.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Taskbar < ApplicationModel
   store           :state
   store           :params
@@ -5,7 +7,7 @@ class Taskbar < ApplicationModel
   before_update   :update_last_contact
 
   private
-    def update_last_contact
+  def update_last_contact
-    	self.last_contact = Time.now
+    self.last_contact = Time.now
-  	end
+  end
 end

app/models/template.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Template < ApplicationModel
   store       :options
   validates   :name, :presence => true

app/models/text_module.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TextModule < ApplicationModel
   validates   :name,    :presence => true
   validates   :content, :presence => true

app/models/ticket.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 require 'time_calculation'
 require 'sla'
 
@@ -78,11 +80,11 @@ class Ticket < ApplicationModel
     }
     groups_users = {}
     group_ids.each {|group_id|
-        groups_users[ group_id ] = []
+      groups_users[ group_id ] = []
-        Group.find( group_id ).users.each {|user|
+      Group.find( group_id ).users.each {|user|
-            next if !agents[ user.id ]
+        next if !agents[ user.id ]
-            groups_users[ group_id ].push user.id
+        groups_users[ group_id ].push user.id
-        }
+      }
     }
 
     # get priorities
@@ -152,9 +154,9 @@ class Ticket < ApplicationModel
     self.save
   end
 
-#  def self.agent
+  #  def self.agent
-#    Role.where( :name => ['Agent'], :active => true ).first.users.where( :active => true ).uniq()
+  #    Role.where( :name => ['Agent'], :active => true ).first.users.where( :active => true ).uniq()
-#  end
+  #  end
 
   def subject_build (subject)
 
@@ -204,9 +206,9 @@ class Ticket < ApplicationModel
     return subject
   end
 
-#  ticket.permission(
+  #  ticket.permission(
-#    :current_user => 123
+  #    :current_user => 123
-#  )
+  #  )
   def permission (data)
 
     # check customer
@@ -236,11 +238,11 @@ class Ticket < ApplicationModel
     return false
   end
 
-#  Ticket.search(
+  #  Ticket.search(
-#    :current_user => 123,
+  #    :current_user => 123,
-#    :query        => 'search something',
+  #    :query        => 'search something',
-#    :limit        => 15,
+  #    :limit        => 15,
-#  )
+  #  )
   def self.search (params)
 
     # get params
@@ -251,9 +253,9 @@ class Ticket < ApplicationModel
     conditions = []
     if current_user.is_role('Agent')
       group_ids = Group.select( 'groups.id' ).joins(:users).
-        where( 'groups_users.user_id = ?', current_user.id ).
+      where( 'groups_users.user_id = ?', current_user.id ).
-        where( 'groups.active = ?', true ).
+      where( 'groups.active = ?', true ).
-        map( &:id )
+      map( &:id )
       conditions = [ 'group_id IN (?)', group_ids ]
     else
       if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
@@ -265,11 +267,11 @@ class Ticket < ApplicationModel
 
     # do query
     tickets_all = Ticket.select('DISTINCT(tickets.id)').
-      where(conditions).
+    where(conditions).
-      where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
+    where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" ).
-      joins(:articles).
+    joins(:articles).
-      limit(limit).
+    limit(limit).
-      order('`tickets`.`created_at` DESC')
+    order('`tickets`.`created_at` DESC')
 
     # build result list
     tickets = []
@@ -281,9 +283,9 @@ class Ticket < ApplicationModel
 
     return tickets
   end
-#  Ticket.overview_list(
+  #  Ticket.overview_list(
-#    :current_user => 123,
+  #    :current_user => 123,
-#  )
+  #  )
   def self.overview_list (data)
 
     # get customer overviews
@@ -303,10 +305,10 @@ class Ticket < ApplicationModel
     return overviews
   end
 
-#  Ticket.overview(
+  #  Ticket.overview(
-#    :view         => 'some_view_url',
+  #    :view         => 'some_view_url',
-#    :current_user => OBJECT,
+  #    :current_user => OBJECT,
-#  )
+  #  )
   def self.overview (data)
 
     overviews = self.overview_list(data)
@@ -339,35 +341,35 @@ class Ticket < ApplicationModel
     end
 
     # sortby
-      # prio
+    # prio
-      # state
+    # state
-      # group
+    # group
-      # customer
+    # customer
 
     # order
-      # asc
+    # asc
-      # desc
+    # desc
 
     # groupby
-      # prio
+    # prio
-      # state
+    # state
-      # group
+    # group
-      # customer    
+    # customer
 
-#    all = attributes[:myopenassigned]
+    #    all = attributes[:myopenassigned]
-#    all.merge( { :group_id => groups } )
+    #    all.merge( { :group_id => groups } )
 
-#    @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit])
+    #    @tickets = Ticket.where(:group_id => groups, attributes[:myopenassigned] ).limit(params[:limit])
     # get only tickets with permissions
     if data[:current_user].is_role('Customer')
       group_ids = Group.select( 'groups.id' ).
-        where( 'groups.active = ?', true ).
+      where( 'groups.active = ?', true ).
-        map( &:id )
+      map( &:id )
     else
       group_ids = Group.select( 'groups.id' ).joins(:users).
-        where( 'groups_users.user_id = ?', [ data[:current_user].id ] ).
+      where( 'groups_users.user_id = ?', [ data[:current_user].id ] ).
-        where( 'groups.active = ?', true ).
+      where( 'groups.active = ?', true ).
-        map( &:id )
+      map( &:id )
     end
 
     # overview meta for navbar
@@ -400,10 +402,10 @@ class Ticket < ApplicationModel
         order_by = overview_selected.group_by + '_id, ' + order_by
       end
       tickets = Ticket.select( 'id' ).
-        where( :group_id => group_ids ).
+      where( :group_id => group_ids ).
-        where( self._condition( overview_selected.condition ) ).
+      where( self._condition( overview_selected.condition ) ).
-        order( order_by ).
+      order( order_by ).
-        limit( 500 )
+      limit( 500 )
 
       ticket_ids = []
       tickets.each { |ticket|
@@ -411,8 +413,8 @@ class Ticket < ApplicationModel
       }
 
       tickets_count = Ticket.where( :group_id => group_ids ).
-        where( self._condition( overview_selected.condition ) ).
+      where( self._condition( overview_selected.condition ) ).
-        count()
+      count()
 
       return {
         :ticket_list   => ticket_ids,
@@ -424,14 +426,14 @@ class Ticket < ApplicationModel
     # get tickets for overview
     data[:start_page] ||= 1
     tickets = Ticket.where( :group_id => group_ids ).
-      where( self._condition( overview_selected.condition ) ).
+    where( self._condition( overview_selected.condition ) ).
-      order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
+    order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
-#      limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
+    #      limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
-#      offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
+    #      offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
 
     tickets_count = Ticket.where( :group_id => group_ids ).
-      where( self._condition( overview_selected.condition ) ).
+    where( self._condition( overview_selected.condition ) ).
-      count()
+    count()
 
     return {
       :tickets       => tickets,
@@ -580,8 +582,8 @@ class Ticket < ApplicationModel
     ignore_escalation = ['removed', 'closed', 'merged', 'pending action']
     if ignore_escalation.include?( ticket_state_type.name )
       self.escalation_time            = nil
-#      self.first_response_escal_date  = nil
+      #      self.first_response_escal_date  = nil
-#      self.close_time_escal_date      = nil
+      #      self.close_time_escal_date      = nil
       self.callback_loop = true
       self.save
       return true
@@ -593,15 +595,15 @@ class Ticket < ApplicationModel
     # reset escalation if no sla is set
     if !sla_selected
       self.escalation_time            = nil
-#      self.first_response_escal_date  = nil
+      #      self.first_response_escal_date  = nil
-#      self.close_time_escal_date      = nil
+      #      self.close_time_escal_date      = nil
       self.callback_loop = true
       self.save
       return true
     end
 
-#    puts sla_selected.inspect
+    #    puts sla_selected.inspect
-#    puts days.inspect
+    #    puts days.inspect
     self.escalation_time            = nil
     self.first_response_escal_date  = nil
     self.update_time_escal_date     = nil
@@ -664,43 +666,43 @@ class Ticket < ApplicationModel
 
   private
 
-    def number_generate
+  def number_generate
-      return if self.number
+    return if self.number
 
-      # generate number
+    # generate number
-      (1..25_000).each do |i|
+    (1..25_000).each do |i|
+      number = Ticket.number_adapter.number_generate_item()
+      ticket = Ticket.where( :number => number ).first
+      if ticket != nil
         number = Ticket.number_adapter.number_generate_item()
-        ticket = Ticket.where( :number => number ).first
+      else
-        if ticket != nil
+        self.number = number
-          number = Ticket.number_adapter.number_generate_item()
+        return number
-        else
-          self.number = number
-          return number
-        end
       end
     end
-    def check_defaults
+  end
-      if !self.owner_id
+  def check_defaults
-        self.owner_id = 1
+    if !self.owner_id
-      end
+      self.owner_id = 1
-#      if self.customer_id && ( !self.organization_id || self.organization_id.empty? )
-      if self.customer_id
-        customer = User.find( self.customer_id )
-        if  self.organization_id != customer.organization_id
-          self.organization_id = customer.organization_id
-        end
-      end
-
     end
-    def destroy_dependencies
+    #      if self.customer_id && ( !self.organization_id || self.organization_id.empty? )
-
+    if self.customer_id
-      # delete history
+      customer = User.find( self.customer_id )
-      History.history_destroy( 'Ticket', self.id )
+      if  self.organization_id != customer.organization_id
-
+        self.organization_id = customer.organization_id
-      # delete articles
+      end
-      self.articles.destroy_all
     end
 
+  end
+  def destroy_dependencies
+
+    # delete history
+    History.history_destroy( 'Ticket', self.id )
+
+    # delete articles
+    self.articles.destroy_all
+  end
+
   class Number
   end
 

app/models/ticket/article.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Ticket::Article < ApplicationModel
   after_create  :attachment_check
   belongs_to    :ticket
@@ -9,25 +11,25 @@ class Ticket::Article < ApplicationModel
 
   private
 
-    def attachment_check
+  def attachment_check
 
-      # do nothing if no attachment exists
+    # do nothing if no attachment exists
-      return 1 if self.attachments == nil
+    return 1 if self.attachments == nil
 
-      # store attachments
+    # store attachments
-      article_store = []
+    article_store = []
-      self.attachments.each do |attachment|
+    self.attachments.each do |attachment|
-        article_store.push Store.add(
+      article_store.push Store.add(
-          :object        => 'Ticket::Article',
+        :object        => 'Ticket::Article',
-          :o_id          => self.id,
+        :o_id          => self.id,
-          :data          => attachment.store_file.data,
+        :data          => attachment.store_file.data,
-          :filename      => attachment.filename,
+        :filename      => attachment.filename,
-          :preferences   => attachment.preferences,
+        :preferences   => attachment.preferences,
-          :created_by_id => self.created_by_id,
+        :created_by_id => self.created_by_id,
-        )
+      )
-      end
-      self.attachments = article_store
     end
+    self.attachments = article_store
+  end
 
   class Flag < ApplicationModel
   end

app/models/ticket/counter.rb

@@ -1,2 +1,4 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Ticket::Counter < ApplicationModel
 end

app/models/ticket/flag.rb

@@ -1,2 +1,4 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Ticket::Flag < ApplicationModel
 end

app/models/ticket/number/date.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 module Ticket::Number::Date
   extend self
 

app/models/ticket/number/increment.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 module Ticket::Number::Increment
   extend self
 

app/models/ticket/priority.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Ticket::Priority < ApplicationModel
   self.table_name = 'ticket_priorities'
   validates     :name, :presence => true

app/models/ticket/state.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Ticket::State < ApplicationModel
   belongs_to    :state_type,        :class_name => 'Ticket::StateType'
   validates     :name, :presence => true

app/models/ticket/state_type.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Ticket::StateType < ApplicationModel
   has_many      :states,            :class_name => 'Ticket::State'
   validates     :name, :presence => true

app/models/time_accounting.rb

@@ -1,2 +1,4 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class TimeAccounting < ActiveRecord::Base
 end

app/models/token.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Token < ActiveRecord::Base
   before_create           :generate_token
 
@@ -23,9 +25,9 @@ class Token < ActiveRecord::Base
   end
 
   private
-    def generate_token
+  def generate_token
-      begin
+    begin
-        self.name = SecureRandom.hex(20)
+      self.name = SecureRandom.hex(20)
-      end while Token.exists?( :name => self.name )
+    end while Token.exists?( :name => self.name )
-    end
+  end
 end

app/models/translation.rb

@@ -1,3 +1,5 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
 class Translation < ApplicationModel
   before_create :set_initial
 
@@ -19,7 +21,7 @@ class Translation < ApplicationModel
   end
 
   private
-    def set_initial
+  def set_initial
-      self.target_initial = self.target
+    self.target_initial = self.target
-    end
+  end
 end