diff --git a/test/browser/agent_ticket_actions_simple_test.rb b/test/browser/agent_ticket_actions_level1_test.rb
similarity index 99%
rename from test/browser/agent_ticket_actions_simple_test.rb
rename to test/browser/agent_ticket_actions_level1_test.rb
index 5639c693e..606c80b2c 100644
--- a/test/browser/agent_ticket_actions_simple_test.rb
+++ b/test/browser/agent_ticket_actions_level1_test.rb
@@ -1,7 +1,7 @@
 # encoding: utf-8
 require 'browser_test_helper'
 
-class AgentTicketActionSimpleTest < TestCase
+class AgentTicketActionLevel1Test < TestCase
   def test_agent_ticket
     tests = [
       {
diff --git a/test/browser/agent_ticket_actions_level2_test.rb b/test/browser/agent_ticket_actions_level2_test.rb
new file mode 100644
index 000000000..f7709316c
--- /dev/null
+++ b/test/browser/agent_ticket_actions_level2_test.rb
@@ -0,0 +1,394 @@
+# encoding: utf-8
+require 'browser_test_helper'
+
+class AgentTicketActionsLevel2Test < TestCase
+  def test_websocket
+    message = 'message 1äöüß ' + rand(99999999999999999).to_s
+    tests = [
+      {
+        :name     => 'start',
+        :instance1 => browser_instance,
+        :instance2 => browser_instance,
+        :instance1_username => 'master@example.com',
+        :instance1_password => 'test',
+        :instance2_username => 'agent1@example.com',
+        :instance2_password => 'test',
+        :url      => browser_url,
+        :action   => [
+          {
+            :where   => :instance1,
+            :execute => 'check',
+            :css     => '#login',
+            :result  => false,
+          },
+          {
+            :where   => :instance2,
+            :execute => 'check',
+            :css     => '#login',
+            :result  => false,
+          },
+          {
+            :execute => 'wait',
+            :value   => 1,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'close_all_tasks',
+          },
+          {
+            :where   => :instance2,
+            :execute => 'close_all_tasks',
+          },
+
+          # create ticket
+          {
+            :where   => :instance1,
+            :execute => 'click',
+            :css     => 'a[href="#new"]',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'click',
+            :css     => 'a[href="#ticket_create/call_inbound"]',
+          },
+          {
+            :execute => 'wait',
+            :value   => 5,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'check',
+            :css     => '.active .ticket_create',
+            :result  => true,
+          },
+          {
+            :execute => 'wait',
+            :value   => 1,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'set',
+            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
+            :value   => 'ma',
+          },
+          {
+            :execute => 'wait',
+            :value   => 4,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'sendkey',
+            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
+            :value   => :arrow_down,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'sendkey',
+            :css     => '.active .ticket_create input[name="customer_id_autocompletion"]',
+            :value   => :tab,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'select',
+            :css     => '.active .ticket_create select[name="group_id"]',
+            :value   => 'Users',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'set',
+            :css     => '.active .ticket_create input[name="subject"]',
+            :value   => 'some level 2 <b>subject</b> 123äöü',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'set',
+            :css     => '.active .ticket_create textarea[name="body"]',
+            :value   => 'some level 2 <b>body</b> 123äöü',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'click',
+            :css     => '.active .form-actions button[type="submit"]',
+          },
+          {
+            :execute => 'wait',
+            :value   => 5,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'check',
+            :css     => '#login',
+            :result  => false,
+          },
+          {
+            :where   => :instance1,
+            :execute => 'check',
+            :element => :url,
+            :result  => '#ticket/zoom/',
+          },
+
+          # check ticket
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => '.active div.article',
+            :value        => 'some level 2 <b>body</b> 123äöü',
+            :match_result => true,
+          },
+
+          # remember old ticket where we want to merge to
+          {
+            :where   => :instance1,
+            :execute      => 'match',
+            :css          => '.active .ticket-zoom small',
+            :value        => '^(.*)$',
+            :no_quote     => true,
+            :match_result => true,
+          },
+
+          # open ticket in second browser
+          {
+            :where   => :instance2,
+            :execute => 'set',
+            :css     => '#global-search',
+            :value   => '###stack###',
+          },
+          {
+            :execute => 'wait',
+            :value   => 3,
+          },
+          {
+            :where   => :instance2,
+            :execute => 'click',
+            :link    => '###stack###',
+#            :css     => 'a:contains(\'###stack###\')',
+          },
+          {
+            :execute => 'wait',
+            :value   => 3,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.active div.article',
+            :value        => 'some level 2 <b>body</b> 123äöü',
+            :match_result => true,
+          },
+
+          # change title in second browser
+          {
+            :where        => :instance2,
+            :execute      => 'sendkey',
+            :css          => '.active .ticket-title-update',
+            :value        => 'TTT',
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'sendkey',
+            :css          => '.active .ticket-title-update',
+            :value        => :tab,
+          },
+
+          # set body in edit area
+          {
+            :where   => :instance2,
+            :execute => 'set',
+            :css     => '.active .ticket-answer textarea[name="body"]',
+            :value   => 'some level 2 <b>body</b> in instance 2',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'set',
+            :css     => '.active .ticket-answer textarea[name="body"]',
+            :value   => 'some level 2 <b>body</b> in instance 1',
+          },
+
+          # change task and page title in second browser
+          {
+            :execute => 'wait',
+            :value   => 1,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.taskbar .active .task',
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :element      => :title,
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+          },
+
+          # change task and page title in first browser
+          {
+            :execute => 'wait',
+            :value   => 30,
+          },
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => '.active .ticket-title-update',
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.taskbar .active .task',
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+            :match_result => true,
+          },
+          {
+            :where        => :instance1,
+            :element      => :title,
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+          },
+          {
+            :where        => :instance2,
+            :element      => :title,
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+          },
+
+          # verify text in input body
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => '.active .ticket-answer textarea[name="body"]',
+            :value        => 'some level 2 <b>body</b> in instance 1',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.active .ticket-answer textarea[name="body"]',
+            :value        => 'some level 2 <b>body</b> in instance 2',
+            :match_result => true,
+          },
+
+          # add new article
+          {
+            :where   => :instance1,
+            :execute => 'select',
+            :css     => '.active .ticket-answer select[name="ticket_article_type_id"]',
+            :value   => 'note',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'set',
+            :css     => '.active .ticket-answer textarea[name="body"]',
+            :value   => 'some update 4711',
+          },
+          {
+            :where   => :instance1,
+            :execute => 'click',
+            :css     => '.active button',
+          },
+          {
+            :execute => 'wait',
+            :value   => 4,
+          },
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => 'body',
+            :value        => 'some update 4711',
+            :match_result => true,
+          },
+
+          # verify empty text in input body
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => '.active .ticket-answer textarea[name="body"]',
+            :value        => '',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.active .ticket-answer textarea[name="body"]',
+            :value        => 'some level 2 <b>body</b> in instance 2',
+            :match_result => true,
+          },
+
+
+          # reload instances, verify again
+          {
+            :where        => :instance1,
+            :execute      => 'reload',
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'reload',
+          },
+
+          # wait till application become ready
+          {
+            :execute => 'wait',
+            :value   => 8,
+          },
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => '.active .ticket-title-update',
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.taskbar .active .task',
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+            :match_result => true,
+          },
+          {
+            :where        => :instance1,
+            :element      => :title,
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+          },
+          {
+            :where        => :instance2,
+            :element      => :title,
+            :value        => 'TTTsome level 2 <b>subject</b> 123äöü',
+          },
+
+          # verify update
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => 'body',
+            :value        => 'some update 4711',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => 'body',
+            :value        => 'some update 4711',
+            :match_result => true,
+          },
+
+          # verify empty text in input body
+          {
+            :where        => :instance1,
+            :execute      => 'match',
+            :css          => '.active .ticket-answer textarea[name="body"]',
+            :value        => '',
+            :match_result => true,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.active .ticket-answer textarea[name="body"]',
+            :value        => 'some level 2 <b>body</b> in instance 2',
+            :match_result => true,
+          },
+
+        ],
+      },
+    ]
+    browser_double_test(tests)
+  end
+end
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index b3440ba21..52b67d8f2 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -185,6 +185,14 @@ class TestCase < Test::Unit::TestCase
         else
           assert( false, "(#{test[:name]}) url #{instance.current_url} is not matching #{action[:result]}" )
         end
+    elsif action[:element] == :title
+      title = instance.title
+      if title =~ /#{action[:value]}/i
+        assert( true, "(#{test[:name]}) matching '#{action[:value]}' in title" )
+      else
+        assert( false, "(#{test[:name]}) not matching '#{action[:value]}' in title" )
+      end
+      return
     elsif action[:element] == :alert
       element = instance.switch_to.alert
     elsif action[:execute] == 'close_all_tasks'