Added support of signature.

app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee

@@ -22,6 +22,8 @@ class Index extends App.Controller
     @edit_form = undefined
     @ticket_id = params.ticket_id
     @article_id = params.article_id
+    @signature = undefined
+    @signature_used = undefined
 
     @key = 'ticket::' + @ticket_id
     cache = App.Store.get( @key )
@@ -53,6 +55,9 @@ class Index extends App.Controller
     # get edit form attributes
     @edit_form = data.edit_form
 
+    # get signature
+    @signature = data.signature
+
     # load user collection
     App.Collection.load( type: 'User', data: data.users )
 
@@ -133,6 +138,9 @@ class Index extends App.Controller
       model: {
         configure_attributes: @configure_attributes_article,
       },
+#      params: {
+#        body: @signature.body,
+#      }
       form_data: @edit_form,
     )
 
@@ -258,6 +266,16 @@ class Index extends App.Controller
       @el.find('[name="cc"]').parents('.control-group').removeClass('hide')
 #      @el.find('[name="subject"]').parents('.control-group').removeClass('hide')
 
+      # add signature
+      if !@signature_used && @signature && @signature.body
+        @signature_used = true
+        body = @el.find('[name="body"]').val() || ''
+        body = body + "\n" + @signature.body
+        @el.find('[name="body"]').val( body )
+
+        # update textarea size
+        @el.find('[name="body"]').trigger('change')
+
   reply: (e) =>
     e.preventDefault()
     article_id = $(e.target).parents('[data-id]').data('id')
@@ -306,7 +324,7 @@ class Index extends App.Controller
       selection = window.Session['UISelection'].trim()
       selection = selection.replace /^(.*)$/mg, (match) =>
         '> ' + match  
-      body = body + selection
+      body = selection + "\n" + body
       @el.find('[name="body"]').val(body)
 
       # update textarea size

app/controllers/tickets_controller.rb

@@ -87,15 +87,13 @@ class TicketsController < ApplicationController
     head :ok
   end
 
-
-
   # GET /ticket_customer
   # GET /tickets_customer
   def ticket_customer
 
     # get closed/open states
     ticket_state_list_open   = Ticket::State.where(
-      :ticket_state_type_id => Ticket::StateType.where(:name => ['new','open', 'pending remidner', 'pending action'])
+      :ticket_state_type_id => Ticket::StateType.where( :name => ['new','open', 'pending reminder', 'pending action'] )
     )
     ticket_state_list_closed = Ticket::State.where(
       :ticket_state_type_id => Ticket::StateType.where( :name => ['closed'] )
@@ -269,6 +267,18 @@ class TicketsController < ApplicationController
     # log object as viewed
     log_view( ticket )
 
+    # get signature
+    signature = ticket.group.signature.attributes
+
+    # replace tags
+    signature['body'] = NotificationFactory.build(
+      :string  => signature['body'],
+      :objects => {
+        :ticket   => ticket,
+        :user     => current_user,
+      }
+    )
+
     # get related articles
     ticket = ticket.attributes
     ticket[:article_ids] = []
@@ -322,6 +332,7 @@ class TicketsController < ApplicationController
     render :json => {
       :ticket    => ticket,
       :articles  => articles_used,
+      :signature => signature,
       :users     => users,
       :edit_form => {
         :group_id__owner_id => groups_users,