Fixed issue #2193 - Puma performance is going worst if users with phone attribute are updated or new tickets are created.
This commit is contained in:
Martin Edenhofer
parent
a284421ed7
commit
c60be2140e
6 changed files with 292 additions and 56 deletions
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@ -25,6 +25,13 @@ class App.CTI extends App.Controller
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@delay(delay, 500, 'cti_list_push_render')
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'cti_list_push'
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)
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@bind('cti_event', (data) =>
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return if data.state isnt 'newCall'
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return if data.direction isnt 'in'
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return if @switch() isnt true
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@notify(data)
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'cti_event'
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)
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@bind('auth', (data) =>
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@meta.counter = 0
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)
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@ -71,6 +78,7 @@ class App.CTI extends App.Controller
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# render new caller list
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if data.list
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@list = data.list
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@updateNavMenu()
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if @renderDone
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@renderCallerLog()
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return
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@ -145,8 +153,8 @@ class App.CTI extends App.Controller
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if item.comment
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item.state_human += ", #{item.comment}"
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if item.start && item.end
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item.duration = format((Date.parse(item.end) - Date.parse(item.start))/1000)
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if item.start_at && item.end_at
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item.duration = format((Date.parse(item.end_at) - Date.parse(item.start_at))/1000)
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diff_in_min = ((Date.now() - Date.parse(item.created_at)) / 1000) / 60
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if diff_in_min > 1
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@ -198,9 +206,9 @@ class App.CTI extends App.Controller
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counter: =>
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count = 0
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for item in @list
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if item.state is 'hangup' && !item.done
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if !item.done
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count++
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@meta.counter + count
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@meta.counter = count
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switch: (state = undefined) =>
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@ -113,9 +113,31 @@ returns
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caller_ids = caller_ids.concat(local_caller_ids)
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end
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# store caller ids
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Cti::CallerId.where(object: model.to_s, o_id: record.id).destroy_all
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caller_ids.each do |caller_id|
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# search for caller ids to keep
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caller_ids_to_add = []
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existing_record_ids = Cti::CallerId.where(object: model.to_s, o_id: record.id).pluck(:id)
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caller_ids.uniq.each do |caller_id|
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existing_record_id = Cti::CallerId.where(
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object: model.to_s,
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o_id: record.id,
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caller_id: caller_id,
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level: level,
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user_id: user_id,
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).pluck(:id)
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if existing_record_id[0]
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existing_record_ids.delete(existing_record_id[0])
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next
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end
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caller_ids_to_add.push caller_id
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end
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# delete not longer existing caller ids
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existing_record_ids.each do |record_id|
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Cti::CallerId.destroy(record_id)
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end
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# create new caller ids
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caller_ids_to_add.each do |caller_id|
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Cti::CallerId.maybe_add(
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caller_id: caller_id,
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level: level,
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@ -251,10 +273,13 @@ returns
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end
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def update_cti_logs
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return if object != 'User'
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UpdateCtiLogsByCallerJob.perform_later(caller_id)
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end
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def update_cti_logs_with_fg_optimization
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return if object != 'User'
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return if level != 'known'
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UpdateCtiLogsByCallerJob.perform_now(caller_id, limit: 20)
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UpdateCtiLogsByCallerJob.perform_later(caller_id, limit: 40, offset: 20)
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end
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@ -4,13 +4,13 @@ module Cti
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store :preferences
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after_create :push_event, :push_caller_list
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after_update :push_event, :push_caller_list
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after_destroy :push_event, :push_caller_list
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after_create :push_incoming_call, :push_caller_list_update
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after_update :push_incoming_call, :push_caller_list_update
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after_destroy :push_caller_list_update
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=begin
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '007',
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from_comment: 'AAA',
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@ -21,7 +21,7 @@ module Cti
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state: 'newCall',
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '007',
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from_comment: '',
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@ -32,7 +32,7 @@ module Cti
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state: 'answer',
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '009',
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from_comment: '',
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@ -45,13 +45,13 @@ module Cti
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example data, can be used for demo
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: 'Bob Smith',
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call_id: '00001',
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call_id: '435452113',
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comment: '',
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state: 'newCall',
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done: false,
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@ -69,13 +69,13 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'out',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: 'Bob Smith',
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call_id: '00002',
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call_id: rand(999_999_999),
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comment: '',
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state: 'newCall',
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preferences: {
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@ -92,13 +92,13 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: 'Bob Smith',
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call_id: '00003',
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call_id: rand(999_999_999),
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comment: '',
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state: 'answer',
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preferences: {
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@ -115,13 +115,13 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: 'Bob Smith',
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call_id: '00004',
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call_id: rand(999_999_999),
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comment: '',
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state: 'hangup',
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comment: 'normalClearing',
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@ -140,13 +140,13 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: 'Bob Smith',
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call_id: '00005',
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call_id: rand(999_999_999),
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comment: '',
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state: 'hangup',
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start_at: Time.zone.now - 15.seconds,
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@ -165,13 +165,13 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: '',
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call_id: '00006',
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call_id: rand(999_999_999),
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comment: '',
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state: 'hangup',
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start_at: Time.zone.now - 15.seconds,
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@ -190,13 +190,13 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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from_comment: 'Franz Bauer',
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to: '4930609811111',
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to_comment: 'Bob Smith',
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call_id: '00007',
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call_id: rand(999_999_999),
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comment: '',
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state: 'hangup',
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start_at: Time.zone.now - 15.seconds,
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@ -215,11 +215,11 @@ example data, can be used for demo
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}
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)
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Cti::Log.create(
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Cti::Log.create!(
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direction: 'in',
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from: '4930609854180',
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to: '4930609811112',
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call_id: '00008',
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call_id: rand(999_999_999),
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comment: '',
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state: 'hangup',
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start_at: Time.zone.now - 20.seconds,
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@ -236,14 +236,14 @@ example data, can be used for demo
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returns
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{
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list: [...]
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assets: {...}
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list: [log_record1, log_record2, log_record3],
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assets: {...},
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}
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=end
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def self.log
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list = Cti::Log.order('created_at DESC, id DESC').limit(60)
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list = Cti::Log.log_records
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# add assets
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assets = list.map(&:preferences)
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@ -259,6 +259,20 @@ returns
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}
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end
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=begin
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Cti::Log.log_records
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returns
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[log_record1, log_record2, log_record3]
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=end
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def self.log_records
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Cti::Log.order('created_at DESC, id DESC').limit(60)
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end
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=begin
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processes a incoming event
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@ -269,7 +283,7 @@ Cti::Log.process(
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'user' => 'user 1',
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'from' => '4912347114711',
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'to' => '4930600000000',
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'callId' => '4991155921769858278-1', # or call_id
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'callId' => '43545211', # or call_id
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'direction' => 'in',
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)
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@ -287,6 +301,7 @@ Cti::Log.process(
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from_comment = nil
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to_comment = nil
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preferences = nil
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done = true
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if params['direction'] == 'in'
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to_comment = user
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from_comment, preferences = CallerId.get_comment_preferences(params['from'], 'from')
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@ -297,6 +312,9 @@ Cti::Log.process(
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case event
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when 'newCall'
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if params['direction'] == 'in'
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done = false
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end
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create(
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direction: params['direction'],
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from: params['from'],
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@ -308,6 +326,7 @@ Cti::Log.process(
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state: event,
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initialized_at: Time.zone.now,
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preferences: preferences,
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done: done,
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)
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when 'answer'
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log = find_by(call_id: call_id)
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@ -318,16 +337,19 @@ Cti::Log.process(
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if user
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log.to_comment = user
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end
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log.done = true
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log.comment = comment
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log.save
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when 'hangup'
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log = find_by(call_id: call_id)
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raise "No such call_id #{call_id}" if !log
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if params['direction'] == 'in' && log.state == 'newCall'
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log.done = false
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end
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if params['direction'] == 'in' && log.to_comment == 'voicemail'
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log.done = false
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log.done = done
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if params['direction'] == 'in'
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if log.state == 'newCall'
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log.done = false
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elsif log.to_comment == 'voicemail'
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log.done = false
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end
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end
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log.state = 'hangup'
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log.end_at = Time.zone.now
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@ -343,7 +365,9 @@ Cti::Log.process(
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end
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end
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def push_event
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def push_incoming_call
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return if state != 'newCall'
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return if direction != 'in'
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users = User.with_permissions('cti.agent')
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users.each do |user|
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@ -358,8 +382,17 @@ Cti::Log.process(
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end
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end
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def push_caller_list
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list = Cti::Log.log
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def self.push_caller_list_update?(record)
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list_ids = Cti::Log.log_records.pluck(:id)
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if list_ids.present?
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last_caller_log = Cti::Log.find_by(id: list_ids.last)
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return false if last_caller_log && last_caller_log.created_at > record.created_at - 1.day
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end
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true
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end
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def push_caller_list_update
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return false if Cti::Log.push_caller_list_update?(self)
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users = User.with_permissions('cti.agent')
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users.each do |user|
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@ -369,10 +402,11 @@ Cti::Log.process(
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user.id,
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{
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event: 'cti_list_push',
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data: list,
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},
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)
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end
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true
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end
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=begin
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@ -279,7 +279,7 @@ class IntegrationCtiControllerTest < ActionDispatch::IntegrationTest
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assert_equal('CallerId Customer1', log.from_comment)
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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assert(log.initialized_at)
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assert_nil(log.start_at)
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assert_nil(log.end_at)
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@ -339,7 +339,7 @@ class IntegrationCtiControllerTest < ActionDispatch::IntegrationTest
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assert_equal('CallerId Customer1', log.from_comment)
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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assert(log.initialized_at)
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assert_nil(log.start_at)
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assert_nil(log.end_at)
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@ -399,7 +399,7 @@ class IntegrationCtiControllerTest < ActionDispatch::IntegrationTest
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assert_equal('CallerId Customer1', log.from_comment)
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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assert(log.initialized_at)
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assert_nil(log.start_at)
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assert_nil(log.end_at)
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@ -441,7 +441,7 @@ class IntegrationCtiControllerTest < ActionDispatch::IntegrationTest
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assert(log.preferences['from'])
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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assert(log.initialized_at)
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assert_nil(log.start_at)
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assert_nil(log.end_at)
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@ -308,7 +308,7 @@ class IntegrationSipgateControllerTest < ActionDispatch::IntegrationTest
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assert_equal('CallerId Customer1', log.from_comment)
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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# inbound - I - answer by customer
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params = 'event=answer&direction=in&callId=1234567890-3&to=4930600000000&from=4912347114711'
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@ -353,7 +353,7 @@ class IntegrationSipgateControllerTest < ActionDispatch::IntegrationTest
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assert_equal('CallerId Customer1', log.from_comment)
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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# inbound - II - answer by voicemail
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params = 'event=answer&direction=in&callId=1234567890-4&to=4930600000000&from=4912347114711&user=voicemail'
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@ -398,7 +398,7 @@ class IntegrationSipgateControllerTest < ActionDispatch::IntegrationTest
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assert_equal('CallerId Customer1', log.from_comment)
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
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assert_equal(false, log.done)
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# inbound - III - hangup by customer
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params = 'event=hangup&direction=in&callId=1234567890-5&cause=normalClearing&to=4930600000000&from=4912347114711'
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@ -430,7 +430,7 @@ class IntegrationSipgateControllerTest < ActionDispatch::IntegrationTest
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assert(log.preferences['from'])
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assert_nil(log.comment)
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assert_equal('newCall', log.state)
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assert_equal(true, log.done)
|
||||
assert_equal(false, log.done)
|
||||
|
||||
# get caller list
|
||||
get '/api/v1/cti/log'
|
||||
|
|
|
|||
|
|
@ -7,13 +7,11 @@ class CtiCallerIdTest < ActiveSupport::TestCase
|
|||
|
||||
Ticket.destroy_all
|
||||
Cti::CallerId.destroy_all
|
||||
|
||||
@agent1 = User.create_or_update(
|
||||
login: 'ticket-caller_id-agent1@example.com',
|
||||
firstname: 'CallerId',
|
||||
lastname: 'Agent1',
|
||||
email: 'ticket-caller_id-agent1@example.com',
|
||||
password: 'agentpw',
|
||||
active: true,
|
||||
phone: '+49 1111 222222',
|
||||
fax: '+49 1111 222223',
|
||||
|
|
@ -27,7 +25,6 @@ class CtiCallerIdTest < ActiveSupport::TestCase
|
|||
firstname: 'CallerId',
|
||||
lastname: 'Agent2',
|
||||
email: 'ticket-caller_id-agent2@example.com',
|
||||
password: 'agentpw',
|
||||
phone: '+49 2222 222222',
|
||||
note: 'Phone at home: <b>+49 2222 222224</b>',
|
||||
active: true,
|
||||
|
|
@ -39,7 +36,6 @@ class CtiCallerIdTest < ActiveSupport::TestCase
|
|||
firstname: 'CallerId',
|
||||
lastname: 'Agent3',
|
||||
email: 'ticket-caller_id-agent3@example.com',
|
||||
password: 'agentpw',
|
||||
phone: '+49 2222 222222',
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
|
|
@ -51,12 +47,13 @@ class CtiCallerIdTest < ActiveSupport::TestCase
|
|||
firstname: 'CallerId',
|
||||
lastname: 'Customer1',
|
||||
email: 'ticket-caller_id-customer1@example.com',
|
||||
password: 'customerpw',
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
end
|
||||
|
||||
test '1 lookups' do
|
||||
|
|
@ -132,7 +129,8 @@ Mob: +49 333 1112222",
|
|||
)
|
||||
assert(ticket2)
|
||||
|
||||
Cti::CallerId.rebuild
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
|
||||
caller_ids = Cti::CallerId.lookup('491111222277')
|
||||
assert_equal(0, caller_ids.length)
|
||||
|
|
@ -327,4 +325,175 @@ Mob: +49 333 8362222",
|
|||
|
||||
end
|
||||
|
||||
test '4 touch caller log / don\'t touch caller log' do
|
||||
5.times do |count|
|
||||
travel 2.seconds
|
||||
Cti::Log.process(
|
||||
'cause' => '',
|
||||
'event' => 'newCall',
|
||||
'user' => 'user 1',
|
||||
'from' => '491111222222',
|
||||
'to' => '4930600000000',
|
||||
'callId' => "touch-loop-#{count}",
|
||||
'direction' => 'in',
|
||||
)
|
||||
end
|
||||
|
||||
# do not update Cti::Log on user touch
|
||||
last_updated_at = Cti::Log.order(updated_at: :desc).first.updated_at
|
||||
travel 10.minutes
|
||||
@agent1.reload
|
||||
@agent1.touch
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# do update old Cti::Log on phone update of user
|
||||
@agent1.reload
|
||||
@agent1.phone = '+49 1111 222222 999'
|
||||
@agent1.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_not_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# new call with not known number
|
||||
travel 10.minutes
|
||||
Cti::Log.process(
|
||||
'cause' => '',
|
||||
'event' => 'newCall',
|
||||
'user' => 'user 1',
|
||||
'from' => '49111122222277',
|
||||
'to' => '4930600000000',
|
||||
'callId' => 'touch-loop-20',
|
||||
'direction' => 'in',
|
||||
)
|
||||
|
||||
# set not known number for agent1
|
||||
last_updated_at = Cti::Log.order(updated_at: :desc).first.updated_at
|
||||
travel 10.minutes
|
||||
@agent1.reload
|
||||
@agent1.phone = '+49 1111 222222 77'
|
||||
@agent1.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_not_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# verify last updated entry
|
||||
last = Cti::Log.order(updated_at: :desc).first
|
||||
assert_equal('49111122222277', last.preferences[:from][0][:caller_id])
|
||||
assert_nil(last.preferences[:from][0][:comment])
|
||||
assert_equal('known', last.preferences[:from][0][:level])
|
||||
assert_equal('User', last.preferences[:from][0][:object])
|
||||
assert_equal(@agent1.id, last.preferences[:from][0][:o_id])
|
||||
|
||||
# create new user with no phone number
|
||||
last_updated_at = Cti::Log.order(updated_at: :desc).first.updated_at
|
||||
travel 30.minutes
|
||||
agent4 = User.create!(
|
||||
login: 'ticket-caller_id-agent4@example.com',
|
||||
firstname: 'CallerId',
|
||||
lastname: 'Agent4',
|
||||
email: 'ticket-caller_id-agent4@example.com',
|
||||
active: true,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# verify if caller log is updated with '' value for phone
|
||||
agent4.reload
|
||||
agent4.phone = ''
|
||||
agent4.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# verify if caller log is updated with nil value for phone
|
||||
agent4.reload
|
||||
agent4.phone = nil
|
||||
agent4.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
|
||||
# verify if caller log is updated with existing caller log value for phone
|
||||
assert_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
agent4.reload
|
||||
agent4.phone = '+49 1111 222222'
|
||||
agent4.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_not_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# verify if caller log is no value change for phone
|
||||
last_updated_at = Cti::Log.order(updated_at: :desc).first.updated_at
|
||||
travel 30.minutes
|
||||
agent4.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# verify if caller log is updated with '' value for phone
|
||||
last_updated_at = Cti::Log.order(updated_at: :desc).first.updated_at
|
||||
travel 30.minutes
|
||||
agent4.reload
|
||||
agent4.phone = ''
|
||||
agent4.save!
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_not_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
# verify if caller log is updated if new ticket with existing caller id is created
|
||||
last_updated_at = Cti::Log.order(updated_at: :desc).first.updated_at
|
||||
travel 30.minutes
|
||||
last_caller_id_count = Cti::CallerId.count
|
||||
ticket1 = Ticket.create!(
|
||||
title: 'some caller id test 1',
|
||||
group: Group.lookup(name: 'Users'),
|
||||
customer: @customer1,
|
||||
state: Ticket::State.lookup(name: 'new'),
|
||||
priority: Ticket::Priority.lookup(name: '2 normal'),
|
||||
updated_by_id: @customer1.id,
|
||||
created_by_id: @customer1.id,
|
||||
)
|
||||
article1 = Ticket::Article.create!(
|
||||
ticket_id: ticket1.id,
|
||||
from: 'some_sender@example.com',
|
||||
to: 'some_recipient@example.com',
|
||||
subject: 'some subject',
|
||||
message_id: 'some@id',
|
||||
body: "some message\n+49 1111 222222",
|
||||
internal: false,
|
||||
sender: Ticket::Article::Sender.where(name: 'Customer').first,
|
||||
type: Ticket::Article::Type.where(name: 'email').first,
|
||||
updated_by_id: @customer1.id,
|
||||
created_by_id: @customer1.id,
|
||||
)
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
assert_equal(last_caller_id_count + 2, Cti::CallerId.count)
|
||||
assert_equal(last_updated_at, Cti::Log.order(updated_at: :desc).first.updated_at)
|
||||
|
||||
end
|
||||
|
||||
test '5 probe if caller log need to be pushed' do
|
||||
|
||||
60.times do |count|
|
||||
travel 1.hour
|
||||
Cti::Log.process(
|
||||
'cause' => '',
|
||||
'event' => 'newCall',
|
||||
'user' => 'user 1',
|
||||
'from' => '491111222222',
|
||||
'to' => '4930600000000',
|
||||
'callId' => "touch-loop-#{count}",
|
||||
'direction' => 'in',
|
||||
)
|
||||
end
|
||||
assert(Cti::Log.push_caller_list_update?(Cti::Log.last))
|
||||
assert_not(Cti::Log.push_caller_list_update?(Cti::Log.first))
|
||||
|
||||
end
|
||||
|
||||
end
|
||||
|
|
|
|||
Loading…
Reference in a new issue