diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 4ec022d3f..98d3edddd 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -98,14 +98,24 @@ class Channel::EmailParser
       data[field.to_sym] = ''
     }
 
-    # get sender
+    # get sender with @ / email address
     from = nil
     ['from', 'reply-to', 'return-path'].each { |item|
       next if data[item.to_sym].blank?
+      next if data[item.to_sym] !~ /@/
       from = data[item.to_sym]
       break if from
     }
 
+    # in case of no sender with email address - get sender
+    if !from
+      ['from', 'reply-to', 'return-path'].each { |item|
+        next if data[item.to_sym].blank?
+        from = data[item.to_sym]
+        break if from
+      }
+    end
+
     # set x-any-recipient
     data['x-any-recipient'.to_sym] = ''
     ['to', 'cc', 'delivered-to', 'x-original-to', 'envelope-to'].each { |item|
diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb
index 121b6e5db..08b472ba4 100644
--- a/test/unit/email_parser_test.rb
+++ b/test/unit/email_parser_test.rb
@@ -499,7 +499,7 @@ Managing Director: Martin Edenhofer
         body_md5: '6021dd92d8e7844e6bb9b5bb7a4adfb8',
         params: {
           from: '"我" <>',
-          from_email: '"我" <>',
+          from_email: 'vipyiming@126.com',
           from_display_name: '',
           subject: '《欧美简讯》',
           to: '377861373 <377861373@qq.com>',
diff --git a/test/unit/email_process_test.rb b/test/unit/email_process_test.rb
index 96658dcc9..e2ecb83d7 100644
--- a/test/unit/email_process_test.rb
+++ b/test/unit/email_process_test.rb
@@ -134,6 +134,37 @@ Some Textäöü".encode('ISO-8859-1'),
           },
         },
       },
+      {
+        data: "From: Realname
+To: customer@example.com
+Subject: abc some subject
+Reply-To: \"no-reply-without-from-email@example.com\" <no-reply-without-from-email@example.com>
+
+Some Text",
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: 'abc some subject',
+          },
+          1 => {
+            body: 'Some Text',
+            sender: 'Customer',
+            type: 'email',
+            internal: false,
+          },
+        },
+        verify: {
+          users: [
+            {
+              firstname: 'no-reply-without-from-email@example.com',
+              lastname: '',
+              fullname: 'no-reply-without-from-email@example.com',
+              email: 'no-reply-without-from-email@example.com',
+            },
+          ],
+        },
+      },
       {
         data: "From: me@example.com
 To: Alexander Ha <service-d1@example.com>,