diff --git a/app/assets/images/glyphicons-halflings.png b/app/assets/images/glyphicons-halflings.png
index 92d4445df..4f326e049 100644
Binary files a/app/assets/images/glyphicons-halflings.png and b/app/assets/images/glyphicons-halflings.png differ
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
index 0601517fc..fa08b3381 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee
@@ -110,7 +110,7 @@ class Index extends App.Controller
     
     @configure_attributes_ticket = [
       { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', default: 'new', class: 'span2', item_class: 'keepleft' },
-      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', default: '2 normal', class: 'span2', item_class: 'keepleft' },
+      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', default: '2 normal', class: 'span1', item_class: 'keepleft' },
       { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: true, relation: 'Group', class: 'span2', item_class: 'keepleft'  },
       { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true, relation: 'User', filter: @edit_form, nulloption: true, class: 'span2', item_class: 'keepleft' },
     ]
diff --git a/app/assets/javascripts/app/lib/fileuploader.js b/app/assets/javascripts/app/lib/fileuploader.js
index b4eac37e4..6da5d90b3 100644
--- a/app/assets/javascripts/app/lib/fileuploader.js
+++ b/app/assets/javascripts/app/lib/fileuploader.js
@@ -485,8 +485,8 @@ qq.FileUploader = function(o){
         listElement: null,
                 
         template: '<div class="qq-uploader">' + 
-                '<div class="qq-upload-drop-area"><span>Drop files here to upload</span></div>' +
-                '<div class="qq-upload-button">Upload a file</div>' +
+                '<div class="qq-upload-drop-area btn"><i class="icon-attachment"></i> Drop to attach files</div>' +
+                '<div class="qq-upload-button btn"><i class="icon-attachment"></i> Attach files</div>' +
                 '<ul class="qq-upload-list"></ul>' + 
              '</div>',
 
@@ -549,7 +549,8 @@ qq.extend(qq.FileUploader.prototype, {
     },
     _setupDragDrop: function(){
         var self = this,
-            dropArea = this._find(this._element, 'drop');                        
+            dropArea = this._find(this._element, 'drop'),
+            button = this._find(this._element, 'button');                     
 
         var dz = new qq.UploadDropZone({
             element: dropArea,
@@ -565,6 +566,7 @@ qq.extend(qq.FileUploader.prototype, {
             },
             onDrop: function(e){
                 dropArea.style.display = 'none';
+                button.style.display = 'inline-block';
                 qq.removeClass(dropArea, self._classes.dropActive);
                 self._uploadFileList(e.dataTransfer.files);    
             }
@@ -575,7 +577,8 @@ qq.extend(qq.FileUploader.prototype, {
         qq.attach(document, 'dragenter', function(e){     
             if (!dz._isValidFileDrag(e)) return; 
             
-            dropArea.style.display = 'block';            
+            dropArea.style.display = 'block';
+            button.style.display = 'none';          
         });                 
         qq.attach(document, 'dragleave', function(e){
             if (!dz._isValidFileDrag(e)) return;            
@@ -583,7 +586,8 @@ qq.extend(qq.FileUploader.prototype, {
             var relatedTarget = document.elementFromPoint(e.clientX, e.clientY);
             // only fire when leaving document out
             if ( ! relatedTarget || relatedTarget.nodeName == "HTML"){               
-                dropArea.style.display = 'none';                                            
+                dropArea.style.display = 'none'; 
+                button.style.display = 'inline-block';                                           
             }
         });                
     },
diff --git a/app/assets/javascripts/app/views/agent_ticket_view.jst.eco b/app/assets/javascripts/app/views/agent_ticket_view.jst.eco
index 6da495fa6..d2f0c68fb 100644
--- a/app/assets/javascripts/app/views/agent_ticket_view.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_view.jst.eco
@@ -18,7 +18,7 @@
     </ul>
   </div>
 
-  <div class="pagination keepleft">
+  <div class="pagination keepright">
     <ul>
       <% for item in @view_modes: %>
         <li class="<%= item.class %>">
diff --git a/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco b/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco
index e816bced0..b70b283c8 100644
--- a/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco
@@ -2,16 +2,16 @@
   <h1><%= @ticket.title %> <small><%= @ticket.number %></small></h1>
 </div>
 
-<div class="row">
+<div class="row ticket-answer">
   <div class="span9">
 
-    <div class="row">
-      <div class="span1 media-grid">
+    <div class="row well">
+      <div class="avatar span1 media-grid">
         <img class="thumbnail user-data" data-id="<%= window.Session['id'] %>"" src="<%- window.Session['image'] %>" alt="">
       </div>
       
       <div class="span8">
-        <div class="row ">
+        <div class="row">
 
           <form class="form-stacked keepleft update-box">
   
@@ -21,7 +21,7 @@
   
               <div class="keepleft" id="file-uploader"></div>
               &nbsp;
-              <input type="submit" class="btn primary submit" value="submit">
+              <input type="submit" class="btn btn-primary submit" value="submit">
 
           </form>
         </div>
diff --git a/app/assets/stylesheets/bootstrap.css b/app/assets/stylesheets/bootstrap.css
index 495188af7..4283f51e0 100644
--- a/app/assets/stylesheets/bootstrap.css
+++ b/app/assets/stylesheets/bootstrap.css
@@ -1410,7 +1410,7 @@ table .span24 {
 .icon-glass {
   background-position: 0      0;
 }
-.icon-music {
+.icon-attachment {
   background-position: -24px 0;
 }
 .icon-search {
@@ -3193,6 +3193,11 @@ input[type="submit"].btn.btn-mini {
   -moz-border-radius: 0 3px 3px 0;
   border-radius: 0 3px 3px 0;
 }
+.pagination li:only-child a {
+  -webkit-border-radius: 3px;
+  -moz-border-radius: 3px;
+  border-radius: 3px;
+}
 .pagination-centered {
   text-align: center;
 }
diff --git a/app/assets/stylesheets/fileuploader.css b/app/assets/stylesheets/fileuploader.css
index 0e3f111a9..69d380f1c 100644
--- a/app/assets/stylesheets/fileuploader.css
+++ b/app/assets/stylesheets/fileuploader.css
@@ -1,21 +1,21 @@
 .qq-uploader { position:relative; width: 100%;}
 
 .qq-upload-button {
-    display:block; /* or inline-block */
-    width: 105px; padding: 7px 0; text-align:center;    
-    background:#880000; border-bottom:1px solid #ddd;color:#fff;
+    /*display:block; /* or inline-block */
+    /*width: 105px; padding: 7px 0; text-align:center;    
+    background:#880000; border-bottom:1px solid #ddd;color:#fff;*/
 }
 .qq-upload-button-hover {background:#cc0000;}
 .qq-upload-button-focus {outline:1px dotted black;}
 
 .qq-upload-drop-area {
-    position:absolute; top:0; left:0; width:100%; height:100%; min-height: 70px; z-index:2;
-    background:#FF9797; text-align:center; 
+    /*position:absolute; top:0; left:0; width:100%; height:100%; min-height: 70px; z-index:2;
+    background:#FF9797; text-align:center; */
 }
 .qq-upload-drop-area span {
-    display:block; position:absolute; top: 50%; width:100%; margin-top:-8px; font-size:16px;
+    /*display:block; position:absolute; top: 50%; width:100%; margin-top:-8px; font-size:16px;*/
 }
-.qq-upload-drop-area-active {background:#FF7171;}
+.qq-upload-drop-area-active {}
 
 .qq-upload-list {margin:15px 35px; padding:0; list-style:disc;}
 .qq-upload-list li { margin:0; padding:0; line-height:15px; font-size:12px;}
diff --git a/app/assets/stylesheets/zzz.css b/app/assets/stylesheets/zzz.css
index 6181212bf..61eed2071 100644
--- a/app/assets/stylesheets/zzz.css
+++ b/app/assets/stylesheets/zzz.css
@@ -74,15 +74,29 @@ footer {
 }
 
 .keepleft {
-  float:left;
+  float: left;
+}
+
+.keepright {
+  float: right;
 }
 
 .update-box {
   margin-left: 10px;
 }
 
-.article {
+.ticket-answer .well {
+    margin-left: 0;
+    margin-right: 20px;
+}
 
+.ticket-answer .avatar {
+    margin-left: 0;
+}
+.ticket-answer .span8 { width: 560px; }
+
+.article {
+  margin-left: 0;
   padding-top: 4px;
   padding-bottom: 4px;
   margin-top: 5px;
diff --git a/prototype/css/style.css b/prototype/css/style.css
index 48583ec11..67e3876e5 100644
--- a/prototype/css/style.css
+++ b/prototype/css/style.css
@@ -6,6 +6,7 @@ body {
     color: rgba(0,0,0,.89);
     font: 12px/17px "Helvetica Neue", Helvetica, Arial, sans-serif;
     background: url(../img/minimalism_by_nerdynotdirty.jpg);
+    background: url(../img/bg.jpg);
     background-size: cover;
 }
 .avatar {
@@ -15,8 +16,9 @@ body {
     background-size: cover;
 }
 header {
-    height: 36px;
-    padding: 8px 0 8px 13px;
+    height: 40px;
+    padding: 12px 0 8px 13px;
+    background: #eee;
     border-bottom: 1px solid hsla(222, 10%, 55%,.34);
 }
     h2 {
@@ -30,6 +32,9 @@ header {
         margin-right: 13px;
         float: right;
     }
+    header button {
+        margin-top: -3px;
+    }
 .sidebar {
     width: 200px;
     left: 0;
@@ -105,8 +110,16 @@ header {
             float: right;
             padding: 1px 5px;
             font-size: 10px;
-            background: hsl(10, 100%, 50%);
-            border-radius: 3px;
+            font-weight: bold;
+            text-shadow: 0 1px rgba(255,255,255,.55);
+            background-color: hsl(55, 100%, 50%);
+            background-image: -webkit-linear-gradient(transparent, rgba(0,0,0,.05));
+            border-radius: 2px;
+            border: 1px solid rgba(0,0,0,.34);
+            box-shadow: 
+                0 1px rgba(0,0,0,.05), 
+                0 1px 3px rgba(0,0,0,.05),
+                0 0 0 1px rgba(255,255,255,.21) inset;
         }
 .twoColumns, .stream, .conversation { 
     top: 0;
@@ -121,9 +134,10 @@ header {
         left: 0;
         right: 0;
         bottom: 0;
-        top: 36px;
+        top: 40px;
         position: absolute;
         overflow: auto;
+        background: white;
     }
 .stream {
     left: 0;
@@ -139,28 +153,37 @@ header {
 .stream.important article { border-left: 5px solid rgba(0,255,0,.34); }
 .stream article.urgent { border-left-color: rgba(255,0,0,.55); }
 .stream article.important { border-left-color: rgba(255,180,80,.89); }
-.stream article:before { width: 16px; height: 16px; top: 44px; left: 44px; content: " "; position: absolute; display: none; z-index: 1; opacity: 0.8; }
-.stream article:hover:before { display: block; }
-.stream article.fbt:before { background: url(img/facebook_16.png); }
 .stream article.selected { 
-    background-image: -webkit-linear-gradient(rgba(0,0,0,.13), rgba(0,0,0,.08));
+    background: hsl(55, 100%, 50%);
 }
-.stream section { 
-    height: 100%;
+    .stream article.selected p {
+        color: black;
+    }
+.stream section {
     margin-left: 63px;
-    overflow: hidden;
-    text-overflow: ellipsis;
 }
-.stream .name { font-weight: bold; }
-.stream nav, .stream .time { float: right; }
-.stream nav { display: none; margin-top: -3px; }
-.stream nav span { color: hsl(222, 10%, 75%); padding-left: 3px; cursor: pointer; }
-.stream nav span:hover { color: hsl(222, 10%, 34%); }
-.stream article:hover nav { display: block; }
-.stream .time, .stream .service { padding-left: 5px; color: rgba(0,0,0,.34); font-size: 0.9em; }
-.stream article:hover .time { display: none; }
-.stream .service { visibility: hidden; }
-.stream article:hover .service { visibility: visible; }
+.stream .name { 
+    font-weight: bold;
+}
+.stream nav, .stream .time { 
+    float: right;
+}
+.stream nav {
+    margin-top: -5px;
+}
+.stream nav span { 
+    color: rgba(0,0,0,.34);
+    padding-left: 3px;
+    cursor: pointer;
+}
+.stream nav span:hover {
+    color: rgba(0,0,0,1);
+}
+.stream .time, .stream .channel {
+    padding-left: 5px;
+    color: black;
+    font-size: 0.95em;
+}
 .stream img { 
     left: 13px;
     position: absolute;
@@ -182,6 +205,12 @@ header {
     }
     .stream section.answer button { float: right; }
     .stream section.answer img { top: 6px; left: 5px; width: 25px; border-radius: 2px; }
+    .stream p {
+        height: 32px;
+        color: rgba(0,0,0,.50);
+        overflow: hidden;
+        text-overflow: ellipsis;
+    }
 .conversation {
     left: 40%;
     right: 0;
@@ -198,15 +227,17 @@ header {
     .conversation .agent .body, .conversation .customer .body {
         min-height: 34px;
         float: left;
-        padding: 8px 13px;
+        padding: 0 13px;
         margin: 0 0 13px 58px;
         background: white;
-        border: 1px solid hsla(222, 10%, 55%,.34);
         border-radius: 5px;
         box-shadow: 0 1px 2px hsla(222, 10%, 55%,.34);
     }
     .conversation .agent .body { float: right; margin: 0 58px 13px 0; }
     .converastion .agent { float: right; }
+    .conversation .body p {
+        margin: 8px 0;
+    }
     .converastion .customer { float: left; }
     blockquote {
       margin: 8px 0;
@@ -227,6 +258,7 @@ header {
 button {
     padding: 3px 13px;
     color: rgba(0,0,0,.89);
+    line-height: 15px;
     text-shadow: 0 1px rgba(255,255,255,.34);
     background: rgba(0,0,0,.13);
     background: -webkit-linear-gradient(rgba(0,0,0,.03), rgba(0,0,0,.08));
diff --git a/prototype/img/bg.jpg b/prototype/img/bg.jpg
new file mode 100644
index 000000000..57872b1cf
Binary files /dev/null and b/prototype/img/bg.jpg differ
diff --git a/prototype/index.html b/prototype/index.html
index 3e9a893e6..1c714a2dd 100644
--- a/prototype/index.html
+++ b/prototype/index.html
@@ -51,12 +51,8 @@
                   <img src="img/user2.jpg" />
                   <section>
                       <div class="info">
-                          <span class="name">Jennifer Rostock</span><span class="service">via Mail</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">1 day ago</span>
+                          <span class="name">Jennifer Rostock</span><span class="channel">via Mail</span>
+                          <span class="time">30 seconds ago</span>
                       </div>
                       <p>What?! As you wish. No! Alderaan is peaceful. We have no weapons. You can't possibly… But with the blast shield down, I can't even see! How am I supposed to fight? Hey, Luke! May the Force be with you.</p>
                   </section>
@@ -65,12 +61,8 @@
                   <img src="img/user3.jpg" />
                   <section>
                       <div class="info">
-                          <span class="name">Thomas B.</span><span class="service">via Twitter</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">3 days ago</span>
+                          <span class="name">Thomas B.</span><span class="channel">via Twitter</span>
+                          <span class="time">5 minutes ago</span>
                       </div>
                       <p>As you wish. Leave that to me. Send a distress signal, and inform the Senate that all on board were killed. Partially, but it also obeys your commands. Red Five standing by. I call it luck. Don't underestimate the Force.</p>
                   </section>
@@ -79,12 +71,8 @@
                   <img src="img/user4.jpg" />
                   <section>
                       <div class="info">
-                          <span class="name">Martin R.</span><span class="service">via Mail</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">2 days ago</span>
+                          <span class="name">Martin R.</span><span class="channel">via Mail</span>
+                          <span class="time">5 hours ago</span>
                       </div>
                       <p>I want to know what happened to the plans they sent you. A tremor in the Force. The last time I felt it was in the presence of my old master.</p>
                   </section>
@@ -93,11 +81,7 @@
                   <img src="img/user5.jpg" />
                   <section>
                       <div class="info">
-                          <span class="name">Stefan Lohammer</span><span class="service">via Facebook</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
+                          <span class="name">Stefan Lohammer</span><span class="channel">via Facebook</span>
                           <span class="time">2 days</span>
                       </div>
                       <p>I suggest you try it again, Luke. This time, let go your conscious self and act on instinct. Leave that to me. Send a distress signal, and inform the Senate that all on board were killed.</p>
@@ -108,10 +92,6 @@
                   <section>
                       <div class="info">
                           <span class="name">Anna Huber</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
                           <span class="time">5 days</span>
                       </div>
                       <p>Your eyes can deceive you. Don't trust them. I want to come with you to Alderaan. There's nothing for me here now. I want to learn the ways of the Force and be a Jedi, like my father before me.</p>
@@ -122,10 +102,6 @@
                   <section>
                       <div class="info">
                           <span class="name">Ramona Kurzer</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
                           <span class="time">1 week ago</span>
                       </div>
                       <p>I'm surprised you had the courage to take the responsibility yourself. I can't get involved! I've got work to do! It's not that I like the Empire, I hate it, but there's nothing I can do about it right now. It's such a long way from here. The Force is strong with this one. I have you now.</p>
@@ -136,10 +112,6 @@
                   <section>
                       <div class="info">
                           <span class="name">Philipp Maier</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
                           <span class="time">2 weeks ago</span>
                       </div>
                       <p>Escape is not his plan. I must face him, alone. But with the blast shield down, I can't even see! How am I supposed to fight? All right. Well, take care of yourself, Han. I guess that's what you're best at, ain't it?</p>
@@ -150,10 +122,6 @@
                   <section>
                       <div class="info">
                           <span class="name">Simon Lanz</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
                           <span class="time">1 month ago</span>
                       </div>
                       <p>
@@ -166,11 +134,7 @@
                   <section>
                       <div class="info">
                           <span class="name">Elisabeth Franke</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">2 Tagen</span>
+                          <span class="time">3 months ago</span>
                       </div>
                       <p>
                         I don't know what you're talking about. I am a member of the Imperial Senate on a diplomatic mission to Alderaan-- I'm trying not to, kid. You don't believe in the Force, do you? Look, I ain't in this for your revolution, and I'm not in it for you, Princess. I expect to be well paid.
@@ -182,11 +146,7 @@
                   <section>
                       <div class="info">
                           <span class="name">Franz Huber</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">2 Tagen</span>
+                          <span class="time">6 months ago</span>
                       </div>
                       <p>
                         I'm in it for the money. She must have hidden the plans in the escape pod. Send a detachment down to retrieve them, and see to it personally, Commander. There'll be no one to stop us this time!
@@ -198,11 +158,7 @@
                   <section>
                       <div class="info">
                           <span class="name">Lars Friedrich</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">5 months</span>
+                          <span class="time">1 year ago</span>
                       </div>
                       <p>
                         Obi-Wan is here. The Force is with him. Partially, but it also obeys your commands. Hokey religions and ancient weapons are no match for a good blaster at your side, kid. All right. 
@@ -214,11 +170,7 @@
                   <section>
                       <div class="info">
                           <span class="name">Felix</span>
-                          <nav>
-                              <span class="answer">antworten</span>
-                              <span class="mark">markieren</span>
-                          </nav>
-                          <span class="time">2 Tagen</span>
+                          <span class="time">3 years ago</span>
                       </div>
                       <p>
                         Well, take care of yourself, Han. I guess that's what you're best at, ain't it? Remember, a Jedi can feel the Force flowing through him. You don't believe in the Force, do you?
@@ -303,5 +255,11 @@
             </div>
         </div>
     </div>
+    <script type="text/javascript" src="../app/assets/javascripts/app/lib/jquery-1.7.2.min.js"></script>
+    <script>
+      $('.stream article').click(function(){
+        $(this).addClass('selected').siblings().removeClass('selected');
+      });
+    </script>
 </body>
 </html>
\ No newline at end of file