diff --git a/lib/sequencer/unit/import/freshdesk/contact/mapping.rb b/lib/sequencer/unit/import/freshdesk/contact/mapping.rb
index 58f25625b..4fdd2eeb0 100644
--- a/lib/sequencer/unit/import/freshdesk/contact/mapping.rb
+++ b/lib/sequencer/unit/import/freshdesk/contact/mapping.rb
@@ -29,7 +29,7 @@ class Sequencer
             private
 
             def organization_id
-              id_map['Organization'][resource['company_id']]
+              id_map.dig('Organization', resource['company_id'])
             end
           end
         end
diff --git a/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb b/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb
index fb5c6abcb..984758428 100644
--- a/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb
+++ b/spec/lib/sequencer/sequence/import/freshdesk/contact_spec.rb
@@ -104,5 +104,15 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Contact, sequencer: :se
         expect(User.last).to have_attributes(imported_user)
       end
     end
+
+    context 'without organizations' do
+      let(:id_map) do
+        {}
+      end
+
+      it 'imports customer correctly (increased user count)' do
+        expect { process(process_payload) }.to change(User, :count).by(1)
+      end
+    end
   end
 end