diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_action/delete.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_action/delete.coffee
index 5097b4d4f..64af8cd01 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_action/delete.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_action/delete.coffee
@@ -43,7 +43,7 @@ class Delete
   @deletableForAgent: (actions, ticket, article, ui) ->
     return false if ticket.currentView() is 'customer'
     return false if article.created_by_id != App.User.current()?.id
-    return false if article.type.communication
+    return false if article.type.communication && !article.internal
 
     true
 
diff --git a/app/policies/ticket/article_policy.rb b/app/policies/ticket/article_policy.rb
index e01c85a36..5de7f6788 100644
--- a/app/policies/ticket/article_policy.rb
+++ b/app/policies/ticket/article_policy.rb
@@ -29,7 +29,7 @@ class Ticket::ArticlePolicy < ApplicationPolicy
       return not_authorized('you can only delete your own notes')
     end
 
-    if record.type.communication?
+    if record.type.communication? && !record.internal?
       return not_authorized('communication articles cannot be deleted')
     end
 
diff --git a/spec/requests/ticket/article_spec.rb b/spec/requests/ticket/article_spec.rb
index 8f98c4552..c9b6a113a 100644
--- a/spec/requests/ticket/article_spec.rb
+++ b/spec/requests/ticket/article_spec.rb
@@ -592,7 +592,7 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
 
       include_examples 'deleting',
                        item: 'article_note_communication_self',
-                       now: false, later: false, much_later: false
+                       now: true, later: true, much_later: false
 
       include_examples 'deleting',
                        item: 'article_note_communication_other',
@@ -620,7 +620,7 @@ AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
 
       include_examples 'deleting',
                        item: 'article_note_communication_self',
-                       now: false, later: false, much_later: false
+                       now: true, later: true, much_later: false
 
       include_examples 'deleting',
                        item: 'article_note_communication_other',
diff --git a/spec/system/ticket/zoom_spec.rb b/spec/system/ticket/zoom_spec.rb
index c516de33c..d36072304 100644
--- a/spec/system/ticket/zoom_spec.rb
+++ b/spec/system/ticket/zoom_spec.rb
@@ -368,7 +368,7 @@ RSpec.describe 'Ticket zoom', type: :system do
 
         include_examples 'deleting ticket article',
                          item: 'article_note_communication_self',
-                         now: false, later: false, much_later: false
+                         now: true, later: true, much_later: false
 
         include_examples 'deleting ticket article',
                          item: 'article_note_communication_other',
@@ -396,7 +396,7 @@ RSpec.describe 'Ticket zoom', type: :system do
 
         include_examples 'deleting ticket article',
                          item: 'article_note_communication_self',
-                         now: false, later: false, much_later: false
+                         now: true, later: true, much_later: false
 
         include_examples 'deleting ticket article',
                          item: 'article_note_communication_other',