From cca9740465860119228486f15865a51cbcc1329e Mon Sep 17 00:00:00 2001
From: Martin Edenhofer <me@edenhofer.de>
Date: Tue, 23 Feb 2016 10:19:06 +0100
Subject: [PATCH] Do escalation recalculations with user_id 1.

---
 app/models/ticket/escalation.rb | 4 +++-
 1 file changed, 3 insertions(+), 1 deletion(-)

diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb
index e34610f4c..1d1ee42a1 100644
--- a/app/models/ticket/escalation.rb
+++ b/app/models/ticket/escalation.rb
@@ -36,7 +36,7 @@ returns
   def escalation_calculation
 
     # set escalation off if ticket is already closed
-    state = Ticket::State.lookup( id: state_id )
+    state = Ticket::State.lookup(id: state_id)
     escalation_disabled = false
     if state.ignore_escalation?
       escalation_disabled = true
@@ -56,6 +56,7 @@ returns
       return true if !escalation_time
 
       self.escalation_time = nil
+      self.updated_by_id   = 1
       self.callback_loop   = true
       save
       return true
@@ -187,6 +188,7 @@ returns
     return if !changed?
 
     self.callback_loop = true
+    self.updated_by_id = 1
     save
   end