SLA: add advance warning time
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1 changed files with 13 additions and 3 deletions
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@ -855,6 +855,7 @@
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<th>Active
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<th>Active
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<th>Type
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<th>Type
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<th>Time <span class="text-muted">in hours</span>
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<th>Time <span class="text-muted">in hours</span>
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<th>Advance Warning <span class="text-muted">in hours</span>
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</tr>
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</tr>
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</thead>
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</thead>
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<tbody>
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<tbody>
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@ -863,21 +864,30 @@
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<td>
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<td>
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<label class="inline-label" for="first_response_time">First Response Time</label>
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<label class="inline-label" for="first_response_time">First Response Time</label>
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<p class="subtle">Timeframe for the first response.</p>
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<p class="subtle">Timeframe for the first response.</p>
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<td><input type="text" value="02:00" class="timeframe js-responseTime">
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<td>
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<input type="text" value="02:00" class="form-control--small timeframe js-responseTime">
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<td>
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<input type="text" value="00:30" class="form-control--small timeframe js-responseTime">
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</tr>
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</tr>
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<tr class="is-active">
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<tr class="is-active">
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<td style="text-align: center"><input type="checkbox" checked class="js-activateRow" id="update_time">
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<td style="text-align: center"><input type="checkbox" checked class="js-activateRow" id="update_time">
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<td>
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<td>
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<label class="inline-label" for="update_time">Update Time</label>
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<label class="inline-label" for="update_time">Update Time</label>
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<p class="subtle">Timeframe for every following response.</p>
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<p class="subtle">Timeframe for every following response.</p>
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<td><input type="text" value="04:00" class="timeframe js-responseTime">
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<td>
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<input type="text" value="04:00" class="form-control--small timeframe js-responseTime">
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<td>
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<input type="text" value="00:30" class="form-control--small timeframe js-responseTime">
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</tr>
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</tr>
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<tr>
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<tr>
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<td style="text-align: center"><input type="checkbox" id="solution_time" class="js-activateRow">
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<td style="text-align: center"><input type="checkbox" id="solution_time" class="js-activateRow">
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<td>
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<td>
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<label class="inline-label" for="solution_time">Solution Time</label>
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<label class="inline-label" for="solution_time">Solution Time</label>
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<p class="subtle">Timeframe for solving the problem.</p>
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<p class="subtle">Timeframe for solving the problem.</p>
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<td><input type="text" value="16:00" class="timeframe js-responseTime">
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<td>
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<input type="text" value="16:00" class="form-control--small timeframe js-responseTime">
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<td>
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<input type="text" value="00:30" class="form-control--small timeframe js-responseTime">
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</tr>
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</tr>
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</tbody>
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</tbody>
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</table>
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</table>
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