diff --git a/app/models/observer/ticket/user_ticket_counter.rb b/app/models/observer/ticket/user_ticket_counter.rb
index a19c05f45..1137b610b 100644
--- a/app/models/observer/ticket/user_ticket_counter.rb
+++ b/app/models/observer/ticket/user_ticket_counter.rb
@@ -12,6 +12,8 @@ class Observer::Ticket::UserTicketCounter < ActiveRecord::Observer
     # return if we run import mode
     return true if Setting.get('import_mode')
 
+    return true if BulkImportInfo.enabled?
+
     return true if record.destroyed?
 
     return true if !record.customer_id