diff --git a/.rubocop.yml b/.rubocop.yml
index c78567413..741e6d454 100644
--- a/.rubocop.yml
+++ b/.rubocop.yml
@@ -207,8 +207,6 @@ Style/RedundantSelf:
   Enabled: false
 Style/Next:
   Enabled: false
-Rails/Output:
-  Enabled: false
 Lint/UselessAccessModifier:
   Enabled: false
 Style/CommentIndentation:
diff --git a/app/models/store/file.rb b/app/models/store/file.rb
index f940b0806..9e1a41ea8 100644
--- a/app/models/store/file.rb
+++ b/app/models/store/file.rb
@@ -77,7 +77,7 @@ class Store
         # remove from old provider
         adapter_source.delete( item.sha )
 
-        logger.info "NOTICE: Moved file #{item.sha} from #{source} to #{target}"
+        logger.info "Moved file #{item.sha} from #{source} to #{target}"
       }
       true
     end
diff --git a/app/models/store/provider/file.rb b/app/models/store/provider/file.rb
index 374fb161e..0ce1b614b 100644
--- a/app/models/store/provider/file.rb
+++ b/app/models/store/provider/file.rb
@@ -45,7 +45,7 @@ class Store::Provider::File
 
   # read file from fs
   def self.read_from_fs(sha)
-    Rails.logger.info "read from fs #{ get_locaton(sha) }"
+    Rails.logger.debug "read from fs #{ get_locaton(sha) }"
     if !File.exist?( get_locaton(sha) )
       raise "ERROR: No such file #{ get_locaton(sha) }"
     end
@@ -66,7 +66,7 @@ class Store::Provider::File
     # install file
     permission = '600'
     if !File.exist?( get_locaton(sha) )
-      Rails.logger.info "storge write '#{ get_locaton(sha) }' (#{permission})"
+      Rails.logger.debug "storge write '#{ get_locaton(sha) }' (#{permission})"
       file = File.new( get_locaton(sha), 'wb' )
       file.write( data )
       file.close
diff --git a/lib/import/otrs.rb b/lib/import/otrs.rb
index 747bca250..af8735a98 100644
--- a/lib/import/otrs.rb
+++ b/lib/import/otrs.rb
@@ -3,7 +3,7 @@ end
 module Import::OTRS
   def self.request(part)
     url = Setting.get('import_otrs_endpoint') + '/' + part + ';Key=' + Setting.get('import_otrs_endpoint_key')
-    puts 'GET: ' + url
+    Rails.logger.info 'GET: ' + url
     response = UserAgent.request(
       url,
       {
@@ -12,7 +12,7 @@ module Import::OTRS
       },
     )
     if !response.success?
-      puts "ERROR: #{response.error}"
+      Rails.logger.info "ERROR: #{response.error}"
       return
     end
     response
@@ -20,7 +20,7 @@ module Import::OTRS
   def self.post(base, data)
     url = Setting.get('import_otrs_endpoint') + '/' + base
     data['Key'] = Setting.get('import_otrs_endpoint_key')
-    puts 'POST: ' + url
+    Rails.logger.info 'POST: ' + url
     response = UserAgent.request(
       url,
       {
@@ -31,7 +31,7 @@ module Import::OTRS
       },
     )
     if !response.success?
-      puts "ERROR: #{response.error}"
+      Rails.logger.info "ERROR: #{response.error}"
       return
     end
     response
@@ -110,7 +110,7 @@ module Import::OTRS
   end
 
   def self.start
-    puts 'Start import...'
+    Rails.logger.info 'Start import...'
 
 #    # set system in import mode
 #    Setting.set('import_mode', true)
@@ -150,14 +150,14 @@ module Import::OTRS
     (1..thread_count).each {|thread|
       threads[thread] = Thread.new {
         sleep thread * 3
-        puts "Started import thread# #{thread} ..."
+        Rails.logger.info "Started import thread# #{thread} ..."
         run = true
         while run
           ticket_ids = result.pop(20)
           if !ticket_ids.empty?
             self.ticket(ticket_ids)
           else
-            puts "... thread# #{thread}, no more work."
+            Rails.logger.info "... thread# #{thread}, no more work."
             run = false
           end
         end
@@ -176,7 +176,7 @@ module Import::OTRS
   end
 
   def self.diff
-    puts 'Start diff...'
+    Rails.logger.info 'Start diff...'
 
     # check if system is in import mode
     if !Setting.get('import_mode')
@@ -222,7 +222,7 @@ module Import::OTRS
   end
 
   def self._ticket_result(result)
-#    puts result.inspect
+#    Rails.logger.info result.inspect
     map = {
       Ticket: {
         Changed: :updated_at,
@@ -283,12 +283,12 @@ module Import::OTRS
             ticket_new[value] = record['Ticket'][key.to_s]
           end
         }
-#      puts key.to_s
-#      puts value.to_s
-#puts 'new ticket data ' + ticket_new.inspect
+#      Rails.logger.info key.to_s
+#      Rails.logger.info value.to_s
+#Rails.logger.info 'new ticket data ' + ticket_new.inspect
     # check if state already exists
         ticket_old = Ticket.where( id: ticket_new[:id] ).first
-#puts 'TICKET OLD ' + ticket_old.inspect
+#Rails.logger.info 'TICKET OLD ' + ticket_old.inspect
     # find user
         if ticket_new[:owner]
           user = User.lookup( login: ticket_new[:owner] )
@@ -310,13 +310,13 @@ module Import::OTRS
         else
           ticket_new[:customer_id] = 1
         end
-#    puts 'ttt' + ticket_new.inspect
+#    Rails.logger.info 'ttt' + ticket_new.inspect
         # set state types
         if ticket_old
-          puts "update Ticket.find(#{ticket_new[:id]})"
+          Rails.logger.info "update Ticket.find(#{ticket_new[:id]})"
           ticket_old.update_attributes(ticket_new)
         else
-          puts "add Ticket.find(#{ticket_new[:id]})"
+          Rails.logger.info "add Ticket.find(#{ticket_new[:id]})"
           ticket = Ticket.new(ticket_new)
           ticket.id = ticket_new[:id]
           ticket.save
@@ -412,14 +412,14 @@ module Import::OTRS
           end
           article_new.delete( :type )
           article_old = Ticket::Article.where( id: article_new[:id] ).first
-    #puts 'ARTICLE OLD ' + article_old.inspect
+    #Rails.logger.info 'ARTICLE OLD ' + article_old.inspect
           # set state types
           if article_old
-            puts "update Ticket::Article.find(#{article_new[:id]})"
-    #        puts article_new.inspect
+            Rails.logger.info "update Ticket::Article.find(#{article_new[:id]})"
+    #        Rails.logger.info article_new.inspect
             article_old.update_attributes(article_new)
           else
-            puts "add Ticket::Article.find(#{article_new[:id]})"
+            Rails.logger.info "add Ticket::Article.find(#{article_new[:id]})"
             article = Ticket::Article.new(article_new)
             article.id = article_new[:id]
             article.save
@@ -428,8 +428,8 @@ module Import::OTRS
         }
 
         record['History'].each { |history|
-    #      puts '-------'
-    #      puts history.inspect
+    #      Rails.logger.info '-------'
+    #      Rails.logger.info history.inspect
           if history['HistoryType'] == 'NewTicket'
             History.add(
               id: history['HistoryID'],
@@ -457,7 +457,7 @@ module Import::OTRS
                 to_id = state_to.id
               end
             end
-    #        puts "STATE UPDATE (#{history['HistoryID']}): -> #{from}->#{to}"
+    #        Rails.logger.info "STATE UPDATE (#{history['HistoryID']}): -> #{from}->#{to}"
             History.add(
               id: history['HistoryID'],
               o_id: history['TicketID'],
@@ -545,7 +545,7 @@ module Import::OTRS
     return if !response.success?
 
     result = json(response)
-#    puts result.inspect
+#    Rails.logger.info result.inspect
     map = {
       ChangeTime: :updated_at,
       CreateTime: :created_at,
@@ -578,7 +578,7 @@ module Import::OTRS
 
       # check if state already exists
       state_old = Ticket::State.where( id: state_new[:id] ).first
-#      puts 'st: ' + state['TypeName']
+#      Rails.logger.info 'st: ' + state['TypeName']
 
       # set state types
       if state['TypeName'] == 'pending auto'
@@ -587,7 +587,7 @@ module Import::OTRS
       state_type = Ticket::StateType.where( name: state['TypeName'] ).first
       state_new[:state_type_id] = state_type.id
       if state_old
-#        puts 'TS: ' + state_new.inspect
+#        Rails.logger.info 'TS: ' + state_new.inspect
         state_old.update_attributes(state_new)
       else
         state = Ticket::State.new(state_new)
@@ -705,7 +705,7 @@ module Import::OTRS
     }
 
     result.each { |user|
-#      puts 'USER: ' + user.inspect
+#      Rails.logger.info 'USER: ' + user.inspect
       _set_valid(user)
 
       role = Role.lookup( name: 'Agent' )
@@ -727,13 +727,13 @@ module Import::OTRS
 
         # set state types
       if user_old
-        puts "update User.find(#{user_new[:id]})"
-#        puts 'Update User' + user_new.inspect
+        Rails.logger.info "update User.find(#{user_new[:id]})"
+#        Rails.logger.info 'Update User' + user_new.inspect
         user_new.delete( :role_ids )
         user_old.update_attributes(user_new)
       else
-        puts "add User.find(#{user_new[:id]})"
-#        puts 'Add User' + user_new.inspect
+        Rails.logger.info "add User.find(#{user_new[:id]})"
+#        Rails.logger.info 'Add User' + user_new.inspect
         user = User.new(user_new)
         user.id = user_new[:id]
         user.save
@@ -745,7 +745,7 @@ module Import::OTRS
     count = 0
     while done == false
       sleep 2
-      puts "Count=#{count};Offset=#{count}"
+      Rails.logger.info "Count=#{count};Offset=#{count}"
       response = request( "public.pl?Action=Export;Type=Customer;Count=100;Offset=#{count}" )
       return if !response
       count = count + 3000
@@ -798,12 +798,12 @@ module Import::OTRS
 
         # set state types
         if user_old
-          puts "update User.find(#{user_new[:id]})"
-#          puts 'Update User' + user_new.inspect
+          Rails.logger.info "update User.find(#{user_new[:id]})"
+#          Rails.logger.info 'Update User' + user_new.inspect
           user_old.update_attributes(user_new)
         else
-#          puts 'Add User' + user_new.inspect
-          puts "add User.find(#{user_new[:id]})"
+#          Rails.logger.info 'Add User' + user_new.inspect
+          Rails.logger.info "add User.find(#{user_new[:id]})"
           user = User.new(user_new)
           user.save
         end
diff --git a/lib/import/otrs2.rb b/lib/import/otrs2.rb
index 8aff3c442..628be2c18 100644
--- a/lib/import/otrs2.rb
+++ b/lib/import/otrs2.rb
@@ -797,7 +797,6 @@ module Import::OTRS2
 
       # check if state already exists
       state_old = Ticket::State.where( id: state_new[:id] ).first
-#      puts 'st: ' + state['TypeName']
 
       # set state types
       if state['TypeName'] == 'pending auto'
@@ -806,7 +805,6 @@ module Import::OTRS2
       state_type = Ticket::StateType.where( name: state['TypeName'] ).first
       state_new[:state_type_id] = state_type.id
       if state_old
-#        puts 'TS: ' + state_new.inspect
         state_old.update_attributes(state_new)
       else
         state = Ticket::State.new(state_new)
@@ -1185,7 +1183,7 @@ module Import::OTRS2
   # log
   def self.log(message)
     thread_no = Thread.current[:thread_no] || '-'
-    puts "#{Time.new.to_s}/thread##{thread_no}: #{message}"
+    Rails.logger.info "thread##{thread_no}: #{message}"
   end
 
   # set translate valid ids to active = true|false