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Removed unused sla get of ticket in Ticket.process_escalation to save system ressources of scheduler.

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This commit is contained in:
Martin Edenhofer 2019-10-03 13:43:41 +02:00
parent 6018d864db
commit d01dfce8cb
1 changed files with 4 additions and 10 deletions
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14
app/models/ticket.rb
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@ -127,7 +127,7 @@ returns
tickets = where(state_id: next_state_map.keys)
.where('pending_time <= ?', Time.zone.now)
tickets.each do |ticket|
tickets.find_each(batch_size: 500) do |ticket|
Transaction.execute do
ticket.state_id = next_state_map[ticket.state_id]
ticket.updated_at = Time.zone.now
@ -151,7 +151,7 @@ returns
tickets = where(state_id: reminder_state_map.keys)
.where('pending_time <= ?', Time.zone.now)
tickets.each do |ticket|
tickets.find_each(batch_size: 500) do |ticket|
article_id = nil
article = Ticket::Article.last_customer_agent_article(ticket.id)
@ -190,14 +190,8 @@ returns
def self.process_escalation
result = []
# get max warning diff
tickets = where('escalation_at <= ?', Time.zone.now + 15.minutes)
tickets.each do |ticket|
# get sla
ticket.escalation_calculation_get_sla
# fetch all escalated and soon to be escalating tickets
where('escalation_at <= ?', Time.zone.now + 15.minutes).find_each(batch_size: 500) do |ticket|
article_id = nil
article = Ticket::Article.last_customer_agent_article(ticket.id)