diff --git a/Gemfile b/Gemfile
index e32e88837..c5aa43639 100644
--- a/Gemfile
+++ b/Gemfile
@@ -115,6 +115,10 @@ gem 'viewpoint'
 # in production environments by default.
 group :development, :test do
 
+  # debugging
+  gem 'pry-rails'
+  gem 'pry-remote'
+
   # test frameworks
   gem 'rspec-rails'
   gem 'test-unit'
@@ -157,8 +161,10 @@ group :development, :test do
   gem 'webmock'
 end
 
-# load onw gems for development and testing purposes
-local_gemfile = File.join(File.dirname(__FILE__), 'Gemfile.local')
-if File.exist?(local_gemfile)
-  eval_gemfile local_gemfile
-end
+# Want to extend Zammad with additional gems?
+# ZAMMAD USERS: Specify them in Gemfile.local
+#               (That way, you can customize the Gemfile
+#               without having your changes overwritten during upgrades.)
+# ZAMMAD DEVS:  Consult the internal wiki
+#               (or else risk pushing unwanted changes to Gemfile.lock!)
+eval_gemfile 'Gemfile.local' if File.exist?('Gemfile.local')
diff --git a/Gemfile.lock b/Gemfile.lock
index 3b6ded1ba..88a2b1173 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -296,6 +296,11 @@ GEM
     pry (0.11.3)
       coderay (~> 1.1.0)
       method_source (~> 0.9.0)
+    pry-rails (0.3.6)
+      pry (>= 0.10.4)
+    pry-remote (0.1.8)
+      pry (~> 0.9)
+      slop (~> 3.0)
     public_suffix (3.0.1)
     puma (3.11.0)
     rack (2.0.4)
@@ -395,6 +400,7 @@ GEM
     simplecov-rcov (0.2.3)
       simplecov (>= 0.4.1)
     slack-notifier (2.3.1)
+    slop (3.6.0)
     sprockets (3.7.1)
       concurrent-ruby (~> 1.0)
       rack (> 1, < 3)
@@ -516,6 +522,8 @@ DEPENDENCIES
   omniauth-weibo-oauth2
   pg
   pre-commit
+  pry-rails
+  pry-remote
   puma
   rack-livereload
   rails (= 5.1.5)
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index f14fd7b55..fc202802d 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -7,12 +7,33 @@ class App.TicketCreate extends App.Controller
     'submit form':           'submit'
     'click .js-cancel':      'cancel'
 
+  types: {
+    'phone-in': {
+      icon: 'received-calls',
+      label: 'Received Call'
+    },
+    'phone-out': {
+      icon: 'outbound-calls',
+      label: 'Outbound Call'
+    },
+    'email-out': {
+      icon: 'email',
+      label: 'Send Email'
+    }
+  }
+
   constructor: (params) ->
     super
     @sidebarState = {}
 
-    # define default type
-    @default_type = 'phone-in'
+    # define default type and available types
+    @defaultType = @Config.get('ui_ticket_create_default_type')
+    @availableTypes = @Config.get('ui_ticket_create_available_types') || []
+    if !_.isArray(@availableTypes)
+      @availableTypes = [@availableTypes]
+
+    if !_.contains(@availableTypes, @defaultType)
+      @defaultType = @availableTypes[0]
 
     @formId = App.ControllerForm.formId()
 
@@ -50,7 +71,7 @@ class App.TicketCreate extends App.Controller
     if !type
       type = @$('.type-tabs .tab.active').data('type')
     if !type
-      type = @default_type
+      type = @defaultType
     type
 
   changeFormType: (e) =>
@@ -239,10 +260,12 @@ class App.TicketCreate extends App.Controller
         @formId = params['form_id']
 
     @html(App.view('agent_ticket_create')(
-      head:    'New Ticket'
-      agent:   @permissionCheck('ticket.agent')
-      admin:   @permissionCheck('admin')
-      form_id: @formId
+      head:           'New Ticket'
+      agent:          @permissionCheck('ticket.agent')
+      admin:          @permissionCheck('admin')
+      types:          @types,
+      availableTypes: @availableTypes
+      form_id:        @formId
     ))
 
     App.Ticket.configure_attributes.push {
diff --git a/app/assets/javascripts/app/views/agent_ticket_create.jst.eco b/app/assets/javascripts/app/views/agent_ticket_create.jst.eco
index 669cca9fe..f37872bcc 100644
--- a/app/assets/javascripts/app/views/agent_ticket_create.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_create.jst.eco
@@ -7,20 +7,16 @@
         </div>
 
         <div class="page-content">
-          <ul class="tabs type-tabs">
-            <li class="tab u-textTruncate" data-type="phone-in">
-              <%- @Icon('received-calls', 'tab-icon') %>
-              <%- @T('Received Call') %>
-            </li>
-            <li class="tab u-textTruncate" data-type="phone-out">
-              <%- @Icon('outbound-calls', 'tab-icon') %>
-              <%- @T('Outbound Call') %>
-            </li>
-            <li class="tab u-textTruncate" data-type="email-out">
-              <%- @Icon('email', 'tab-icon') %>
-              <%- @T('Send Email') %>
-            </li>
-          </ul>
+          <% if !_.isEmpty(@availableTypes) && @availableTypes.length > 1: %>
+            <ul class="tabs type-tabs">
+              <% for type in @availableTypes: %>
+                <li class="tab u-textTruncate" data-type="<%= type %>">
+                  <%- @Icon(@types[type]['icon'], 'tab-icon') %>
+                  <%- @T(@types[type]['label']) %>
+                </li>
+              <% end %>
+            </ul>
+          <% end %>
 
           <% if !_.isEmpty(@C('ui_ticket_create_notes')): %>
             <% for type, note of @C('ui_ticket_create_notes'): %>
diff --git a/db/migrate/20180508182850_ticket_create_types_setting_issue_1987.rb b/db/migrate/20180508182850_ticket_create_types_setting_issue_1987.rb
new file mode 100644
index 000000000..73f94cfc7
--- /dev/null
+++ b/db/migrate/20180508182850_ticket_create_types_setting_issue_1987.rb
@@ -0,0 +1,62 @@
+class TicketCreateTypesSettingIssue1987 < ActiveRecord::Migration[5.1]
+  def up
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'Default type for a new ticket',
+      name: 'ui_ticket_create_default_type',
+      area: 'UI::TicketCreate',
+      description: 'Select default ticket type',
+      options: {
+        form: [
+          {
+            display: '',
+            null: false,
+            multiple: false,
+            name: 'ui_ticket_create_default_type',
+            tag: 'select',
+            options: {
+              'phone-in' => '1. Phone inbound',
+              'phone-out' => '2. Phone outbound',
+              'email-out' => '3. Email outbound',
+            },
+          },
+        ],
+      },
+      state: 'phone-in',
+      preferences: {
+        permission: ['admin.ui']
+      },
+      frontend: true
+    )
+
+    Setting.create_if_not_exists(
+      title: 'Available types for a new ticket',
+      name: 'ui_ticket_create_available_types',
+      area: 'UI::TicketCreate',
+      description: 'Set available ticket types',
+      options: {
+        form: [
+          {
+            display: '',
+            null: false,
+            multiple: true,
+            name: 'ui_ticket_create_available_types',
+            tag: 'select',
+            options: {
+              'phone-in' => '1. Phone inbound',
+              'phone-out' => '2. Phone outbound',
+              'email-out' => '3. Email outbound',
+            },
+          },
+        ],
+      },
+      state: %w[phone-in phone-out email-out],
+      preferences: {
+        permission: ['admin.ui']
+      },
+      frontend: true
+    )
+  end
+end
diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb
index 41869c850..7d024b69b 100644
--- a/db/seeds/settings.rb
+++ b/db/seeds/settings.rb
@@ -795,6 +795,62 @@ Setting.create_if_not_exists(
   frontend: true
 )
 
+Setting.create_if_not_exists(
+  title: 'Default type for a new ticket',
+  name: 'ui_ticket_create_default_type',
+  area: 'UI::TicketCreate',
+  description: 'Select default ticket type',
+  options: {
+    form: [
+      {
+        display: '',
+        null: false,
+        multiple: false,
+        name: 'ui_ticket_create_default_type',
+        tag: 'select',
+        options: {
+          'phone-in' => '1. Phone inbound',
+          'phone-out' => '2. Phone outbound',
+          'email-out' => '3. Email outbound',
+        },
+      },
+    ],
+  },
+  state: 'phone-in',
+  preferences: {
+    permission: ['admin.ui']
+  },
+  frontend: true
+)
+
+Setting.create_if_not_exists(
+  title: 'Available types for a new ticket',
+  name: 'ui_ticket_create_available_types',
+  area: 'UI::TicketCreate',
+  description: 'Set available ticket types',
+  options: {
+    form: [
+      {
+        display: '',
+        null: false,
+        multiple: true,
+        name: 'ui_ticket_create_available_types',
+        tag: 'select',
+        options: {
+          'phone-in' => '1. Phone inbound',
+          'phone-out' => '2. Phone outbound',
+          'email-out' => '3. Email outbound',
+        },
+      },
+    ],
+  },
+  state: %w[phone-in phone-out email-out],
+  preferences: {
+    permission: ['admin.ui']
+  },
+  frontend: true
+)
+
 Setting.create_if_not_exists(
   title: 'Open ticket indicator',
   name: 'ui_sidebar_open_ticket_indicator_colored',
diff --git a/lib/cache.rb b/lib/cache.rb
index de89def9f..5ed764832 100644
--- a/lib/cache.rb
+++ b/lib/cache.rb
@@ -35,6 +35,7 @@ write a cache
       Rails.cache.write(key.to_s, data, params)
     rescue => e
       Rails.logger.error "Can't write cache #{key}: #{e.inspect}"
+      Rails.logger.error e
     end
   end
 
diff --git a/script/build/test_slice_tests.sh b/script/build/test_slice_tests.sh
index db555d20d..c5d6b8df4 100755
--- a/script/build/test_slice_tests.sh
+++ b/script/build/test_slice_tests.sh
@@ -24,7 +24,9 @@ if [ "$LEVEL" == '1' ]; then
   # test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
   rm test/browser/agent_ticket_auto_assignment_test.rb
+  rm test/browser/agent_ticket_create_available_types_test.rb
   rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
+  rm test/browser/agent_ticket_create_default_type_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_create_template_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
@@ -92,7 +94,9 @@ elif [ "$LEVEL" == '2' ]; then
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
   rm test/browser/agent_ticket_auto_assignment_test.rb
+  rm test/browser/agent_ticket_create_available_types_test.rb
   rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
+  rm test/browser/agent_ticket_create_default_type_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_create_template_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
@@ -160,7 +164,9 @@ elif [ "$LEVEL" == '3' ]; then
   rm test/browser/agent_organization_profile_test.rb
   # test/browser/agent_ticket_attachment_test.rb
   # test/browser/agent_ticket_auto_assignment_test.rb
+  # rm test/browser/agent_ticket_create_available_types_test.rb
   #rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
+  # rm test/browser/agent_ticket_create_default_type_test.rb
   # test/browser/agent_ticket_create_reset_customer_selection_test.rb
   # test/browser/agent_ticket_create_template_test.rb
   # test/browser/agent_ticket_email_reply_keep_body_test.rb
@@ -228,7 +234,9 @@ elif [ "$LEVEL" == '4' ]; then
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
   rm test/browser/agent_ticket_auto_assignment_test.rb
+  rm test/browser/agent_ticket_create_available_types_test.rb
   rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
+  rm test/browser/agent_ticket_create_default_type_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_create_template_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
@@ -295,7 +303,9 @@ elif [ "$LEVEL" == '5' ]; then
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
   rm test/browser/agent_ticket_auto_assignment_test.rb
+  rm test/browser/agent_ticket_create_available_types_test.rb
   rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
+  rm test/browser/agent_ticket_create_default_type_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_create_template_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
@@ -365,7 +375,9 @@ elif [ "$LEVEL" == '6' ]; then
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
   rm test/browser/agent_ticket_auto_assignment_test.rb
+  rm test/browser/agent_ticket_create_available_types_test.rb
   rm test/browser/agent_ticket_create_cc_tokenizer_test.rb
+  rm test/browser/agent_ticket_create_default_type_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_create_template_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
diff --git a/test/browser/agent_ticket_create_available_types_test.rb b/test/browser/agent_ticket_create_available_types_test.rb
new file mode 100644
index 000000000..92ae4a877
--- /dev/null
+++ b/test/browser/agent_ticket_create_available_types_test.rb
@@ -0,0 +1,45 @@
+
+require 'browser_test_helper'
+
+# Regression test for UI enhancement
+# https://github.com/zammad/zammad/issues/1987
+# Ensure that available ticket types are rendered correctly
+class AgentTicketCreateAvailableTypesTest < TestCase
+  def test_ticket_create_type
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    click(
+      css: 'a[href="#ticket/create"]'
+    )
+
+    exists(
+      css: '.type-tabs li.active[data-type=phone-in]'
+    )
+  end
+
+  def test_ticket_create_solo_type
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    @browser.execute_script("App.Config.set('ui_ticket_create_default_type', 'email-out')")
+
+    click(
+      css: 'a[href="#ticket/create"]'
+    )
+
+    exists(
+      css: '.type-tabs li.active[data-type=email-out]'
+    )
+  end
+end
diff --git a/test/browser/agent_ticket_create_default_type_test.rb b/test/browser/agent_ticket_create_default_type_test.rb
new file mode 100644
index 000000000..4bb06798c
--- /dev/null
+++ b/test/browser/agent_ticket_create_default_type_test.rb
@@ -0,0 +1,81 @@
+
+require 'browser_test_helper'
+
+# Regression test for UI enhancement
+# https://github.com/zammad/zammad/issues/1987
+# Ensure that available ticket types are rendered correctly
+class AgentTicketCreateDefaultTypeTest < TestCase
+  def test_ticket_create_type
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    click(
+      css: 'a[href="#ticket/create"]'
+    )
+
+    exists(
+      css: '.type-tabs li[data-type=phone-in]'
+    )
+
+    exists(
+      css: '.type-tabs li[data-type=phone-out]'
+    )
+
+    exists(
+      css: '.type-tabs li[data-type=email-out]'
+    )
+  end
+
+  def test_ticket_create_disabled_type
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    @browser.execute_script("App.Config.set('ui_ticket_create_available_types', ['email-out', 'phone-out'])")
+
+    click(
+      css: 'a[href="#ticket/create"]'
+    )
+
+    exists_not(
+      css: '.type-tabs li[data-type=phone-in]'
+    )
+
+    exists(
+      css: '.type-tabs li[data-type=phone-out]'
+    )
+
+    exists(
+      css: '.type-tabs li[data-type=email-out]'
+    )
+  end
+
+  def test_ticket_create_solo_type
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    @browser.execute_script("App.Config.set('ui_ticket_create_available_types', ['email-out'])")
+
+    click(
+      css: 'a[href="#ticket/create"]'
+    )
+
+    exists_not(
+      css: '.type-tabs'
+    )
+  end
+end