diff --git a/Gemfile b/Gemfile
index 8034211c5..7563fcfdb 100644
--- a/Gemfile
+++ b/Gemfile
@@ -63,24 +63,24 @@ gem 'em-websocket'
 group :development, :test do
 
   gem 'test-unit'
-    gem 'spring'
-    gem 'sqlite3'
+  gem 'spring'
+  gem 'sqlite3'
 
-    # code coverage
-    gem 'simplecov'
-    gem 'simplecov-rcov'
+  # code coverage
+  gem 'simplecov'
+  gem 'simplecov-rcov'
 
-    # UI tests w/ Selenium
-    gem 'selenium-webdriver'
+  # UI tests w/ Selenium
+  gem 'selenium-webdriver'
 
-    # livereload on template changes (html, js, css)
-    gem 'guard', '>= 2.2.2', require: false
-    gem 'guard-livereload',  require: false
-    gem 'rack-livereload'
-    gem 'rb-fsevent',        require: false
+  # livereload on template changes (html, js, css)
+  gem 'guard', '>= 2.2.2', require: false
+  gem 'guard-livereload',  require: false
+  gem 'rack-livereload'
+  gem 'rb-fsevent',        require: false
 
-    # code QA
-    gem 'rubocop'
+  # code QA
+  gem 'rubocop'
 end
 
 gem 'puma'
diff --git a/app/controllers/getting_started_controller.rb b/app/controllers/getting_started_controller.rb
index f19d7ccb4..f9cffaad5 100644
--- a/app/controllers/getting_started_controller.rb
+++ b/app/controllers/getting_started_controller.rb
@@ -76,7 +76,7 @@ curl http://localhost/api/v1/getting_started -v -u #{login}:#{password}
     # validate url
     messages = {}
     if !Setting.get('system_online_service')
-      if !params[:url] || params[:url] !~ /^(http|https):\/\/.+?$/
+      if !params[:url] || params[:url] !~ %r{^(http|https)://.+?$}
         messages[:url] = 'A URL looks like http://zammad.example.com'
       end
     end
@@ -107,7 +107,7 @@ curl http://localhost/api/v1/getting_started -v -u #{login}:#{password}
     # split url in http_type and fqdn
     settings = {}
     if !Setting.get('system_online_service')
-      if params[:url] =~ /^(http|https):\/\/(.+?)$/
+      if params[:url] =~ %r{/^(http|https)://(.+?)$}
         Setting.set('http_type', $1)
         settings[:http_type] = $1
         Setting.set('fqdn', $2)
diff --git a/app/controllers/import_otrs_controller.rb b/app/controllers/import_otrs_controller.rb
index 0e0d49091..fdb3d99c5 100644
--- a/app/controllers/import_otrs_controller.rb
+++ b/app/controllers/import_otrs_controller.rb
@@ -6,7 +6,7 @@ class ImportOtrsController < ApplicationController
     return if setup_done_response
 
     # validate
-    if !params[:url] || params[:url] !~ /^(http|https):\/\/.+?$/
+    if !params[:url] || params[:url] !~ %r{^(http|https)://.+?$}
       render json: {
         result: 'invalid',
         message: 'Invalid!',
@@ -44,7 +44,7 @@ class ImportOtrsController < ApplicationController
     suffixes.each {|suffix|
       url = params[:url] + suffix + '?Action=ZammadMigrator'
       # strip multible / in url
-      url.gsub!(/([^:])(\/+\/)/, '\\1/')
+      url.gsub!(%r{([^:])(/+/)}, '\\1/')
       response = UserAgent.request( url )
 
       #Setting.set('import_mode', true)
@@ -65,7 +65,7 @@ class ImportOtrsController < ApplicationController
     # return result
     render json: {
       result: 'invalid',
-        message_human: message_human,
+      message_human: message_human,
     }
   end
 
diff --git a/app/controllers/sessions_controller.rb b/app/controllers/sessions_controller.rb
index e8c66fddb..df2b9aec4 100644
--- a/app/controllers/sessions_controller.rb
+++ b/app/controllers/sessions_controller.rb
@@ -55,14 +55,14 @@ class SessionsController < ApplicationController
     end
 
     # return new session data
-    render json: {
-      session: user,
-      models: models,
-      collections: collections,
-      assets: assets,
-      logon_session: logon_session_key,
-    },
-    status: :created
+    render  status: :created,
+            json: {
+              session: user,
+              models: models,
+              collections: collections,
+              assets: assets,
+              logon_session: logon_session_key,
+            }
   end
 
   def show
diff --git a/app/models/activity_stream.rb b/app/models/activity_stream.rb
index d5806acc9..582a79e77 100644
--- a/app/models/activity_stream.rb
+++ b/app/models/activity_stream.rb
@@ -99,12 +99,12 @@ return all activity entries of an user
     return [] if role_ids.include?(customer_role.id)
     if group_ids.empty?
       stream = ActivityStream.where('(role_id IN (?) AND group_id is NULL)', role_ids )
-      .order( 'created_at DESC, id DESC' )
-      .limit( limit )
+               .order( 'created_at DESC, id DESC' )
+               .limit( limit )
     else
       stream = ActivityStream.where('(role_id IN (?) AND group_id is NULL) OR ( role_id IN (?) AND group_id IN (?) ) OR ( role_id is NULL AND group_id IN (?) )', role_ids, role_ids, group_ids, group_ids )
-      .order( 'created_at DESC, id DESC' )
-      .limit( limit )
+               .order( 'created_at DESC, id DESC' )
+               .limit( limit )
     end
     list = []
     stream.each do |item|
diff --git a/app/models/application_model.rb b/app/models/application_model.rb
index e2e50d9c8..f7ea1325b 100644
--- a/app/models/application_model.rb
+++ b/app/models/application_model.rb
@@ -606,8 +606,8 @@ class OwnModel < ApplicationModel
     class_name = self.class.name
     class_name.gsub!(/::/, '')
     Sessions.broadcast(
-      :event => class_name + ':touch',
-      :data => { :id => self.id, :updated_at => self.updated_at }
+      event: class_name + ':touch',
+      data: { id: self.id, updated_at: self.updated_at }
     )
   end
 
diff --git a/app/models/application_model/search_index_base.rb b/app/models/application_model/search_index_base.rb
index 41a253f19..be0b22ac6 100644
--- a/app/models/application_model/search_index_base.rb
+++ b/app/models/application_model/search_index_base.rb
@@ -81,7 +81,7 @@ returns
     attributes
   end
 
-  private
+    private
 
 =begin
 
diff --git a/app/models/avatar.rb b/app/models/avatar.rb
index 4e8d8cb96..963460a0f 100644
--- a/app/models/avatar.rb
+++ b/app/models/avatar.rb
@@ -110,7 +110,7 @@ add a avatar
 
       # twitter workaround to get bigger avatar images
       # see also https://dev.twitter.com/overview/general/user-profile-images-and-banners
-      if data[:url] =~ /\/\/pbs.twimg.com\//i
+      if data[:url] =~ %r{//pbs.twimg.com/}i
         data[:url].sub!(/normal\.png$/, 'bigger.png')
       end
 
diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 57c5c0230..33a5f3e90 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -103,7 +103,7 @@ class Channel::EmailParser
       data[:from_local]        = Mail::Address.new( from ).local
       data[:from_domain]       = Mail::Address.new( from ).domain
       data[:from_display_name] = Mail::Address.new( from ).display_name ||
-      ( Mail::Address.new( from ).comments && Mail::Address.new( from ).comments[0] )
+                                 ( Mail::Address.new( from ).comments && Mail::Address.new( from ).comments[0] )
     rescue
       data[:from_email]  = from
       data[:from_local]  = from
diff --git a/app/models/history.rb b/app/models/history.rb
index f3de58535..65bca3295 100644
--- a/app/models/history.rb
+++ b/app/models/history.rb
@@ -151,8 +151,8 @@ returns
     if !related_history_object
       history_object = self.object_lookup( requested_object )
       history = History.where( history_object_id: history_object.id )
-      .where( o_id: requested_object_id )
-      .order('created_at ASC, id ASC')
+                .where( o_id: requested_object_id )
+                .order('created_at ASC, id ASC')
     else
       history_object_requested = self.object_lookup( requested_object )
       history_object_related   = self.object_lookup( related_history_object )
diff --git a/app/models/job.rb b/app/models/job.rb
index 4bf4b7d45..7a3386e7f 100644
--- a/app/models/job.rb
+++ b/app/models/job.rb
@@ -43,8 +43,8 @@ class Job < ApplicationModel
 
       # find tickets to change
       tickets = Ticket.where( job.condition.permit! )
-        .order( '`tickets`.`created_at` DESC' )
-        .limit( 1_000 )
+                .order( '`tickets`.`created_at` DESC' )
+                .limit( 1_000 )
       job.processed = tickets.count
       tickets.each do |ticket|
         #puts "CHANGE #{job.execute.inspect}"
diff --git a/app/models/link.rb b/app/models/link.rb
index b7b5e744b..2c541da3d 100644
--- a/app/models/link.rb
+++ b/app/models/link.rb
@@ -152,6 +152,7 @@ class Link < ApplicationModel
   end
 
   private
+
   def self.link_type_get(data)
     linktype = Link::Type.where( name: data[:name] ).first
     if !linktype
diff --git a/app/models/observer/ticket/close_time.rb b/app/models/observer/ticket/close_time.rb
index 30cdc5929..1ce45ee1b 100644
--- a/app/models/observer/ticket/close_time.rb
+++ b/app/models/observer/ticket/close_time.rb
@@ -12,6 +12,7 @@ class Observer::Ticket::CloseTime < ActiveRecord::Observer
   end
 
   private
+
   def _check(record)
     #      puts 'check close time'
 
diff --git a/app/models/observer/ticket/last_contact.rb b/app/models/observer/ticket/last_contact.rb
index 0bc8e7682..f7418b05e 100644
--- a/app/models/observer/ticket/last_contact.rb
+++ b/app/models/observer/ticket/last_contact.rb
@@ -18,8 +18,10 @@ class Observer::Ticket::LastContact < ActiveRecord::Observer
 
       # check if last communication is done by agent, else do not set last_contact_customer
       if record.ticket.last_contact_customer == nil ||
-        record.ticket.last_contact_agent == nil ||
-        record.ticket.last_contact_agent.to_i > record.ticket.last_contact_customer.to_i
+         record.ticket.last_contact_agent == nil ||
+         record.ticket.last_contact_agent.to_i > record.ticket.last_contact_customer.to_i
+
+        # set last_contact customer
         record.ticket.last_contact_customer = record.created_at
 
         # set last_contact
diff --git a/app/models/observer/ticket/notification/background_job.rb b/app/models/observer/ticket/notification/background_job.rb
index e1a97d63b..e320bfed1 100644
--- a/app/models/observer/ticket/notification/background_job.rb
+++ b/app/models/observer/ticket/notification/background_job.rb
@@ -70,7 +70,7 @@ class Observer::Ticket::Notification::BackgroundJob
         object: 'Ticket',
         o_id: ticket.id,
         seen: seen,
-        created_by_id: ticket.updated_by_id ||  1,
+        created_by_id: ticket.updated_by_id || 1,
         user_id: user.id,
       )
 
@@ -135,7 +135,7 @@ class Observer::Ticket::Notification::BackgroundJob
       history_type: 'notification',
       history_object: 'Ticket',
       value_to: recipient_list,
-      created_by_id: ticket.updated_by_id ||  1
+      created_by_id: ticket.updated_by_id || 1
     )
   end
 
diff --git a/app/models/observer/ticket/online_notification_seen.rb b/app/models/observer/ticket/online_notification_seen.rb
index 4516a7ca7..2872bba29 100644
--- a/app/models/observer/ticket/online_notification_seen.rb
+++ b/app/models/observer/ticket/online_notification_seen.rb
@@ -12,6 +12,7 @@ class Observer::Ticket::OnlineNotificationSeen < ActiveRecord::Observer
   end
 
   private
+
   def _check(record)
 
     # return if we run import mode
diff --git a/app/models/online_notification.rb b/app/models/online_notification.rb
index baa9e6f66..53ad3a120 100644
--- a/app/models/online_notification.rb
+++ b/app/models/online_notification.rb
@@ -57,8 +57,8 @@ mark online notification as seen
 
   def self.seen(data)
     notification = OnlineNotification.find(data[:id])
-      notification.seen = true
-      notification.save
+    notification.seen = true
+    notification.save
   end
 
 =begin
@@ -88,8 +88,8 @@ return all online notifications of an user
   def self.list(user, limit)
 
     notifications = OnlineNotification.where(user_id: user.id)
-      .order( 'created_at DESC, id DESC' )
-      .limit( limit )
+                    .order( 'created_at DESC, id DESC' )
+                    .limit( limit )
     list = []
     notifications.each do |item|
       data = item.attributes
@@ -116,8 +116,9 @@ return all online notifications of an object
       object_lookup_id: object_id,
       o_id: o_id,
     )
-      .order( 'created_at DESC, id DESC' )
-      .limit( 10_000 )
+    .order( 'created_at DESC, id DESC' )
+    .limit( 10_000 )
+
     list = []
     notifications.each do |item|
       data = item.attributes
diff --git a/app/models/package.rb b/app/models/package.rb
index 0b01ee5c1..a54ff89c3 100644
--- a/app/models/package.rb
+++ b/app/models/package.rb
@@ -47,7 +47,7 @@ class Package < ApplicationModel
   # install all packages located under auto_install/*.zpm
   def self.auto_install
     path = @@root + '/auto_install/'
-    return if ! File.exist?( path )
+    return if !File.exist?( path )
     data = []
     Dir.foreach( path ) do |entry|
       if entry =~ /\.zpm/ && entry !~ /^\./
@@ -82,7 +82,7 @@ class Package < ApplicationModel
   def self._package_base_dir?(package_base_dir)
     package = false
     Dir.glob(  package_base_dir + '/*.szpm') do |entry|
-      package = entry.sub( /^.*\/(.+?)\.szpm$/, '\1')
+      package = entry.sub( %r{^.*/(.+?)\.szpm$}, '\1')
     end
     if package == false
       raise "Can't link package, '#{package_base_dir}' is no package source directory!"
@@ -133,7 +133,7 @@ class Package < ApplicationModel
       entry = entry.sub( '//', '/' )
       file = entry
       file = file.sub( /#{package_base_dir.to_s}/, '' )
-      file = file.sub( /^\//, '' )
+      file = file.sub( %r{^/}, '' )
 
       # ignore files
       if file =~ /^README/
diff --git a/app/models/recent_view.rb b/app/models/recent_view.rb
index 9c3c3915d..5db403034 100644
--- a/app/models/recent_view.rb
+++ b/app/models/recent_view.rb
@@ -38,12 +38,12 @@ class RecentView < ApplicationModel
   def self.list( user, limit = 10, type = nil )
     if !type
       recent_views = RecentView.where( created_by_id: user.id )
-      .order('created_at DESC, id DESC')
-      .limit(limit)
+                     .order('created_at DESC, id DESC')
+                     .limit(limit)
     else
       recent_views = RecentView.select('DISTINCT(o_id), recent_view_object_id').where( created_by_id: user.id, recent_view_object_id: ObjectLookup.by_name(type) )
-      .order('created_at DESC, id DESC')
-      .limit(limit)
+                     .order('created_at DESC, id DESC')
+                     .limit(limit)
     end
 
     list = []
diff --git a/app/models/setting.rb b/app/models/setting.rb
index 57dbb7efe..7854ef336 100644
--- a/app/models/setting.rb
+++ b/app/models/setting.rb
@@ -51,6 +51,7 @@ class Setting < ApplicationModel
   end
 
   private
+
   def delete_cache
     @@current[:settings_config] = nil
   end
diff --git a/app/models/sla.rb b/app/models/sla.rb
index 070beb4bc..e590fe8c6 100644
--- a/app/models/sla.rb
+++ b/app/models/sla.rb
@@ -10,6 +10,7 @@ class Sla < ApplicationModel
   after_destroy :escalation_calculation_rebuild
 
   private
+
   def escalation_calculation_rebuild
     Cache.delete( 'SLA::List::Active' )
     Ticket::Escalation.rebuild_all
diff --git a/app/models/store.rb b/app/models/store.rb
index f907efebc..d943ae969 100644
--- a/app/models/store.rb
+++ b/app/models/store.rb
@@ -81,7 +81,7 @@ returns
     # search
     store_object_id = Store::Object.lookup( name: data[:object] )
     stores = Store.where( store_object_id: store_object_id, o_id: data[:o_id].to_i )
-    .order('created_at ASC, id ASC')
+             .order('created_at ASC, id ASC')
     stores
   end
 
@@ -104,8 +104,8 @@ returns
     # search
     store_object_id = Store::Object.lookup( name: data[:object] )
     stores = Store.where( store_object_id: store_object_id )
-    .where( o_id: data[:o_id] )
-    .order('created_at ASC, id ASC')
+             .where( o_id: data[:o_id] )
+             .order('created_at ASC, id ASC')
     stores.each do |store|
 
       # check backend for references
diff --git a/app/models/store/provider/file.rb b/app/models/store/provider/file.rb
index 5cef6bc93..b127d784f 100644
--- a/app/models/store/provider/file.rb
+++ b/app/models/store/provider/file.rb
@@ -24,8 +24,8 @@ class Store::Provider::File
     # generate directory
     base = Rails.root.to_s + '/storage/fs/'
     parts = sha.scan(/.{1,4}/)
-    path = parts[ 1 .. 10 ].join('/') + '/'
-    file = parts[ 11 .. parts.count ].join('')
+    path = parts[ 1..10 ].join('/') + '/'
+    file = parts[ 11..parts.count ].join('')
     location = "#{base}/#{path}"
 
     # create directory if not exists
diff --git a/app/models/taskbar.rb b/app/models/taskbar.rb
index 3d707221d..1349fd074 100644
--- a/app/models/taskbar.rb
+++ b/app/models/taskbar.rb
@@ -7,6 +7,7 @@ class Taskbar < ApplicationModel
   before_update   :update_last_contact, :set_user
 
   private
+
   def update_last_contact
     self.last_contact = Time.now
   end
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 9698eebd1..c21c1e47e 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -95,9 +95,9 @@ returns
     access_condition = []
     if user.is_role(Z_ROLENAME_AGENT)
       group_ids = Group.select( 'groups.id' ).joins(:users)
-      .where( 'groups_users.user_id = ?', user.id )
-      .where( 'groups.active = ?', true )
-      .map( &:id )
+                  .where( 'groups_users.user_id = ?', user.id )
+                  .where( 'groups.active = ?', true )
+                  .map( &:id )
       access_condition = [ 'group_id IN (?)', group_ids ]
     else
       if !user.organization || ( !user.organization.shared || user.organization.shared == false )
diff --git a/app/models/ticket/overviews.rb b/app/models/ticket/overviews.rb
index 7488102f6..36bd20290 100644
--- a/app/models/ticket/overviews.rb
+++ b/app/models/ticket/overviews.rb
@@ -109,13 +109,13 @@ returns
     # get only tickets with permissions
     if data[:current_user].is_role('Customer')
       group_ids = Group.select( 'groups.id' )
-      .where( 'groups.active = ?', true )
-      .map( &:id )
+                  .where( 'groups.active = ?', true )
+                  .map( &:id )
     else
       group_ids = Group.select( 'groups.id' ).joins(:users)
-      .where( 'groups_users.user_id = ?', [ data[:current_user].id ] )
-      .where( 'groups.active = ?', true )
-      .map( &:id )
+                  .where( 'groups_users.user_id = ?', [ data[:current_user].id ] )
+                  .where( 'groups.active = ?', true )
+                  .map( &:id )
     end
 
     # overview meta for navbar
@@ -148,10 +148,10 @@ returns
         order_by = overview_selected.group_by + '_id, ' + order_by
       end
       tickets = Ticket.select( 'id' )
-      .where( group_id: group_ids )
-      .where( _condition( overview_selected.condition ) )
-      .order( order_by )
-      .limit( 500 )
+                .where( group_id: group_ids )
+                .where( _condition( overview_selected.condition ) )
+                .order( order_by )
+                .limit( 500 )
 
       ticket_ids = []
       tickets.each { |ticket|
@@ -159,8 +159,8 @@ returns
       }
 
       tickets_count = Ticket.where( group_id: group_ids )
-      .where( _condition( overview_selected.condition ) )
-      .count()
+                      .where( _condition( overview_selected.condition ) )
+                      .count()
 
       return {
         ticket_ids: ticket_ids,
@@ -172,14 +172,14 @@ returns
     # get tickets for overview
     data[:start_page] ||= 1
     tickets = Ticket.where( group_id: group_ids )
-    .where( _condition( overview_selected.condition ) )
-    .order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )#.
-    #      limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).
-    #      offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
+              .where( _condition( overview_selected.condition ) )
+              .order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s )
+    #          .limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] )
+    #          .offset( overview_selected.view[ data[:view_mode].to_sym ][:per_page].to_i * ( data[:start_page].to_i - 1 ) )
 
     tickets_count = Ticket.where( group_id: group_ids )
-    .where( _condition( overview_selected.condition ) )
-    .count()
+                    .where( _condition( overview_selected.condition ) )
+                    .count()
 
     {
       tickets: tickets,
diff --git a/app/models/token.rb b/app/models/token.rb
index ff615d0aa..518dc66d3 100644
--- a/app/models/token.rb
+++ b/app/models/token.rb
@@ -13,7 +13,7 @@ class Token < ActiveRecord::Base
 
     # check if token is still valid
     if !token.persistent &&
-        token.created_at < 1.day.ago
+       token.created_at < 1.day.ago
 
       # delete token
       token.delete
@@ -26,6 +26,7 @@ class Token < ActiveRecord::Base
   end
 
   private
+
   def generate_token
     begin
       self.name = SecureRandom.hex(20)
diff --git a/app/models/translation.rb b/app/models/translation.rb
index d748bbc80..acbe94bac 100644
--- a/app/models/translation.rb
+++ b/app/models/translation.rb
@@ -167,6 +167,7 @@ translate strings in ruby context, e. g. for notifications
   end
 
   private
+
   def set_initial
 
     return if target_initial
diff --git a/lib/core_ext/string.rb b/lib/core_ext/string.rb
index 7dae03766..c4e73b2f4 100644
--- a/lib/core_ext/string.rb
+++ b/lib/core_ext/string.rb
@@ -83,10 +83,10 @@ class String
     string.gsub!( /^\s*/m, '' )
 
     # pre/code handling 1/2
-    string.gsub!( /<pre>(.+?)<\/pre>/m ) { |placeholder|
+    string.gsub!( %r{<pre>(.+?)</pre>}m ) { |placeholder|
       placeholder = placeholder.gsub(/\n/, '###BR###')
     }
-    string.gsub!( /<code>(.+?)<\/code>/m ) { |placeholder|
+    string.gsub!( %r{<code>(.+?)</code>/}m ) { |placeholder|
       placeholder = placeholder.gsub(/\n/, '###BR###')
     }
 
@@ -103,12 +103,12 @@ class String
     string.gsub!(/<blockquote(| [^>]*)>/i, '> ')
 
     # add hr
-    string.gsub!(/<hr(|\/| [^>]*)>/i, "___\n")
+    string.gsub!(%r{<hr(|/| [^>]*)>}i, "___\n")
 
     # add new lines
-    string.gsub!( /\<(br|table)(|\/| [^>]*)\>/i, "\n" )
-    string.gsub!( /\<\/(div|p|pre|blockquote|table|tr)(|\s.+?)\>/i, "\n" )
-    string.gsub!( /\<\/td\>/i, ' '  )
+    string.gsub!( %r{\<(br|table)(|/| [^>]*)\>}i, "\n" )
+    string.gsub!( %r{\</(div|p|pre|blockquote|table|tr)(|\s.+?)\>}i, "\n" )
+    string.gsub!( %r{/</td\>}i, ' '  )
 
     # strip all other tags
     string.gsub!( /\<.+?\>/, '' )
diff --git a/lib/import/otrs.rb b/lib/import/otrs.rb
index a17dd3819..f28fc0e3b 100644
--- a/lib/import/otrs.rb
+++ b/lib/import/otrs.rb
@@ -352,7 +352,7 @@ module Import::OTRS
             if !user
               begin
                 display_name = Mail::Address.new( article_new[:from] ).display_name ||
-                  ( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
+                               ( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
               rescue
                 display_name = article_new[:from]
               end
diff --git a/lib/import/otrs2.rb b/lib/import/otrs2.rb
index 175f7296c..b7ef5156a 100644
--- a/lib/import/otrs2.rb
+++ b/lib/import/otrs2.rb
@@ -1004,7 +1004,7 @@ module Import::OTRS2
           if group_lookup['Name'] == 'admin' && permissions && permissions.include?('rw')
             roles.push 'Admin'
           end
-          if group_lookup['Name'] =~ /^(stats|report)/ && permissions && ( permissions.include?('ro') ||  permissions.include?('rw') )
+          if group_lookup['Name'] =~ /^(stats|report)/ && permissions && ( permissions.include?('ro') || permissions.include?('rw') )
             roles.push 'Report'
           end
         end
@@ -1296,7 +1296,7 @@ module Import::OTRS2
 
     # unlock user
     locks[:User][ email ] = false
-    
+
     true
   end
 
diff --git a/lib/user_agent.rb b/lib/user_agent.rb
index 3c16769eb..b29e9ab2e 100644
--- a/lib/user_agent.rb
+++ b/lib/user_agent.rb
@@ -241,6 +241,7 @@ returns
   end
 
   private
+
   def self.get_http(uri, options)
     http = Net::HTTP.new(uri.host, uri.port)