Sutty/trabajo-afectivo
5
0
Fork 0
Code Issues Pull requests Projects Releases Wiki Activity

Improved notifications.

Browse source
This commit is contained in:
Martin Edenhofer 2012-04-30 18:22:51 +02:00
parent 682bd223a8
commit d147aedde6
1 changed files with 34 additions and 21 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

49
app/models/ticket/observer/notification.rb
View file

@ -8,10 +8,19 @@ class Ticket::Observer::Notification < ActiveRecord::Observer
# puts '@@event_buffer'
# puts @@event_buffer.inspect
@@event_buffer.each { |event|
if event[:name] == 'Ticket' && event[:type] == 'create'
# get current state ob objects
if event[:name] == 'Ticket::Article'
article = Ticket::Article.find( event[:id] )
ticket = article.ticket
else
ticket = Ticket.find( event[:id] )
article = ticket.articles[-1]
end
# send new ticket notification to agents
if event[:name] == 'Ticket' && event[:type] == 'create'
puts 'send new ticket notify to agent'
send_notify(
{
@ -20,21 +29,27 @@ class Ticket::Observer::Notification < ActiveRecord::Observer
:subject => 'New Ticket (#{ticket.title})',
:body => 'Hi #{recipient.firstname},
a new Ticket (#{ticket.title}) in Group #{ticket.group.name}
a new Ticket (#{ticket.title}) in Group #{ticket.group.name}, owned by #{ticket.owner.firstname} #{ticket.owner.lastname}
From: #{ticket.articles[-1].from}
From: #{article.from}
<snip>
#{ticket.articles[-1].body}
#{article.body}
</snip>
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{ticket.articles[-1].id}
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
'
},
ticket,
nil
article
)
end
# send new ticket notification to customers
if event[:name] == 'Ticket' && event[:type] == 'create'
# only for incoming emails
next if article.ticket_article_type.name != 'email'
puts 'send new ticket notify to customer'
send_notify(
{
@ -45,7 +60,7 @@ From: #{ticket.articles[-1].from}
You wrote:
<snip>
#{ticket.articles[-1].body}
#{article.body}
</snip>
Your email will be answered by a human ASAP
@ -56,14 +71,12 @@ Your Zammad Team
'
},
ticket,
nil
article
)
end
# send follow up notification
if event[:name] == 'Ticket::Article' && event[:type] == 'create'
article = Ticket::Article.find( event[:id] )
ticket = article.ticket
# only send article notifications after init article is created (handled by ticket create event)
next if ticket.articles.count >= 1
@ -78,14 +91,14 @@ Your Zammad Team
:subject => 'Follow Up (#{ticket.title})',
:body => 'Hi #{recipient.firstname},
a follow Up (#{ticket.title}) in Group #{ticket.group.name}
a follow Up (#{ticket.title}) in Group #{ticket.group.name}, owned by #{ticket.owner.firstname} #{ticket.owner.lastname}
From: #{ticket.articles[-1].from}
From: #{article.from}
<snip>
#{ticket.articles[-1].body}
#{article.body}
</snip>
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{ticket.articles[-1].id}
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
'
},
ticket,
@ -103,14 +116,14 @@ From: #{ticket.articles[-1].from}
:subject => 'Updated (#{ticket.title})',
:body => 'Hi #{recipient.firstname},
Updated (#{ticket.title}) in Group #{ticket.group.name}
Updated (#{ticket.title}) in Group #{ticket.group.name}, owned by #{ticket.owner.firstname} #{ticket.owner.lastname}
From: #{ticket.articles[-1].from}
From: #{article.from}
<snip>
#{ticket.articles[-1].body}
#{article.body}
</snip>
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{ticket.articles[-1].id}
#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}
'
},
ticket,