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Updated header.

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This commit is contained in:
Martin Edenhofer 2014-02-03 20:23:00 +01:00
parent cfb2f857fc
commit d18ef99f78
94 changed files with 314 additions and 314 deletions
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2
app/helpers/application_helper.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module ApplicationHelper
end

2
app/helpers/posts_helper.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module PostsHelper
end

4
app/models/activity_stream.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class ActivityStream < ApplicationModel
self.table_name = 'activity_streams'
@ -45,7 +45,7 @@ add a new activity entry for an object
# check if entry is needed
result = ActivityStream.where(
:o_id => data[:o_id],
# :activity_stream_type_id => type.id,
# :activity_stream_type_id => type.id,
:role_id => role_id,
:activity_stream_object_id => object.id,
:created_by_id => data[:created_by_id]

2
app/models/application_model.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2013-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class ApplicationModel < ActiveRecord::Base
include ApplicationModel::Assets

2
app/models/application_model/activity_stream_base.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module ApplicationModel::ActivityStreamBase

2
app/models/application_model/assets.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module ApplicationModel::Assets

2
app/models/application_model/history_log_base.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module ApplicationModel::HistoryLogBase

2
app/models/application_model/search_index_base.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module ApplicationModel::SearchIndexBase

2
app/models/authorization.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Authorization < ApplicationModel
belongs_to :user

2
app/models/channel.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Channel < ApplicationModel
store :options

2
app/models/channel/email_build.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'mail'

2
app/models/channel/email_parser.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
# encoding: utf-8

2
app/models/channel/facebook.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
#require 'rubygems'
#require 'twitter'

2
app/models/channel/filter/database.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
# process all database filter
module Channel::Filter::Database

2
app/models/channel/filter/trusted.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
# delete all X-Zammad header if channel is not trusted
module Channel::Filter::Trusted

2
app/models/channel/imap.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'net/imap'

2
app/models/channel/mail_stdin.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Channel::MailStdin < Channel::EmailParser
def initialize

2
app/models/channel/pop3.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'net/pop'

2
app/models/channel/sendmail.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Channel::Sendmail < Channel::EmailBuild
def send(attr, channel, notification = false)

2
app/models/channel/smtp.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Channel::SMTP < Channel::EmailBuild
def send(attr, channel, notification = false)

2
app/models/channel/twitter2.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'twitter'

2
app/models/email_address.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class EmailAddress < ApplicationModel
has_many :groups, :after_add => :cache_update, :after_remove => :cache_update

2
app/models/group.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Group < ApplicationModel
has_and_belongs_to_many :users, :after_add => :cache_update, :after_remove => :cache_update

2
app/models/history.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class History < ApplicationModel
include History::Assets

2
app/models/history/assets.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module History::Assets

2
app/models/link.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Link < ApplicationModel
belongs_to :link_type, :class_name => 'Link::Type'

2
app/models/network.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Network < ApplicationModel
# belongs_to :group

2
app/models/notification.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Notification < ActiveRecord::Base
end

2
app/models/observer/session.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'history'

2
app/models/observer/tag/ticket_history.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'history'

2
app/models/observer/ticket/article/communicate_email.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::Article::CommunicateEmail < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/article/communicate_facebook.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::Article::CommunicateFacebook < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/article/communicate_twitter.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/article/fillup_from_email.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/article/fillup_from_general.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::Article::FillupFromGeneral < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/article_counter.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::ArticleCounter < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/article_sender_type.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::ArticleSenderType < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/close_time.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::CloseTime < ActiveRecord::Observer
observe 'ticket'

2
app/models/observer/ticket/escalation_calculation.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::EscalationCalculation < ActiveRecord::Observer
observe 'ticket', 'ticket::_article'

2
app/models/observer/ticket/first_response.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::FirstResponse < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/last_contact.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::LastContact < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/notification.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'event_buffer'
require 'notification_factory'

2
app/models/observer/ticket/reset_new_state.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::ResetNewState < ActiveRecord::Observer
observe 'ticket::_article'

2
app/models/observer/ticket/user_ticket_counter.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::UserTicketCounter < ActiveRecord::Observer
observe 'ticket'

4
app/models/observer/user/geo.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Observer::User::Geo < ActiveRecord::Observer
observe 'user'
@ -18,7 +18,7 @@ class Observer::User::Geo < ActiveRecord::Observer
# check if geo update is needed based on old/new location
if record.id
current = User.where( :id => record.id ).first
return if !current
return if !current
current_location = {}
location.each { |item|

2
app/models/organization.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Organization < ApplicationModel
include Organization::Assets

2
app/models/organization/assets.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Organization::Assets

2
app/models/organization/search.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Organization::Search

2
app/models/organization/search_index.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Organization::SearchIndex

2
app/models/overview.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Overview < ApplicationModel
store :condition

2
app/models/package.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'rexml/document'
class Package < ApplicationModel

2
app/models/postmaster_filter.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class PostmasterFilter < ApplicationModel
store :perform

2
app/models/recent_view.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class RecentView < ApplicationModel
belongs_to :recent_view_object, :class_name => 'RecentView::Object'

2
app/models/role.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Role < ApplicationModel

40
app/models/scheduler.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Scheduler < ApplicationModel
@ -62,27 +62,27 @@ class Scheduler < ApplicationModel
end
def self.worker
wait = 10
puts "*** Starting worker #{Delayed::Job.to_s}"
wait = 10
puts "*** Starting worker #{Delayed::Job.to_s}"
loop do
result = nil
loop do
result = nil
realtime = Benchmark.realtime do
result = Delayed::Worker.new.work_off
end
count = result.sum
break if $exit
if count.zero?
sleep(wait)
puts "*** worker loop"
else
printf "*** #{count} jobs processed at %.4f j/s, %d failed ...\n" % [count / realtime, result.last]
end
realtime = Benchmark.realtime do
result = Delayed::Worker.new.work_off
end
count = result.sum
break if $exit
if count.zero?
sleep(wait)
puts "*** worker loop"
else
printf "*** #{count} jobs processed at %.4f j/s, %d failed ...\n" % [count / realtime, result.last]
end
end
end
def self.check( name, time_warning = 10, time_critical = 20 )
@ -93,7 +93,7 @@ class Scheduler < ApplicationModel
puts "CRITICAL - no such scheduler jobs '#{name}'"
return true
end
#puts "S " + scheduler.inspect
#puts "S " + scheduler.inspect
if !scheduler.last_run
puts "CRITICAL - scheduler jobs never started '#{name}'"
exit 2

2
app/models/setting.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Setting < ApplicationModel
store :options

2
app/models/signature.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Signature < ApplicationModel
has_many :groups, :after_add => :cache_update, :after_remove => :cache_update

2
app/models/sla.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Sla < ApplicationModel
store :condition

2
app/models/store.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'digest/md5'

2
app/models/tag.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Tag < ApplicationModel
belongs_to :tag_object, :class_name => 'Tag::Object'

2
app/models/taskbar.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Taskbar < ApplicationModel
store :state

2
app/models/template.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Template < ApplicationModel
store :options

2
app/models/text_module.rb
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@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class TextModule < ApplicationModel
validates :name, :presence => true

2
app/models/ticket.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket < ApplicationModel
include Ticket::Escalation

2
app/models/ticket/activity_stream_log.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::ActivityStreamLog

2
app/models/ticket/article.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Article < ApplicationModel
require 'ticket/article/assets'

2
app/models/ticket/article/activity_stream_log.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Article::ActivityStreamLog

2
app/models/ticket/article/assets.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Article::Assets

2
app/models/ticket/article/history_log.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, httpdata[://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Article::HistoryLog

2
app/models/ticket/assets.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Assets

2
app/models/ticket/counter.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Counter < ApplicationModel
end

198
app/models/ticket/escalation.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Escalation
@ -163,7 +163,7 @@ returns
=end
def escalation_calculation_get_sla
def escalation_calculation_get_sla
sla_selected = nil
sla_list = Cache.get( 'SLA::List::Active' )
if sla_list == nil
@ -201,115 +201,115 @@ def escalation_calculation_get_sla
private
#type could be:
# real - time without supsend state
# relative - only suspend time
#type could be:
# real - time without supsend state
# relative - only suspend time
def escalation_suspend (start_time, end_time, type, sla_selected, sla_time = 0)
if type == 'relative'
end_time += sla_time * 60
def escalation_suspend (start_time, end_time, type, sla_selected, sla_time = 0)
if type == 'relative'
end_time += sla_time * 60
end
total_time_without_pending = 0
total_time = 0
#get history for ticket
history_list = self.history_get
#loop through hist. changes and get time
last_state = nil
last_state_change = nil
last_state_is_pending = false
history_list.each { |history_item|
# ignore if it isn't a state change
next if !history_item['attribute']
next if history_item['attribute'] != 'ticket_state'
# ignore all newer state before start_time
next if history_item['created_at'] < start_time
# ignore all older state changes after end_time
next if last_state_change && last_state_change > end_time
# if created_at is later then end_time, use end_time as last time
if history_item['created_at'] > end_time
history_item['created_at'] = end_time
end
total_time_without_pending = 0
total_time = 0
#get history for ticket
history_list = self.history_get
#loop through hist. changes and get time
last_state = nil
last_state_change = nil
last_state_is_pending = false
history_list.each { |history_item|
# get initial state and time
if !last_state
last_state = history_item['value_from']
last_state_change = start_time
end
# ignore if it isn't a state change
next if !history_item['attribute']
next if history_item['attribute'] != 'ticket_state'
# check if time need to be counted
counted = true
if history_item['value_from'] == 'pending'
counted = false
elsif history_item['value_from'] == 'close'
counted = false
end
# ignore all newer state before start_time
next if history_item['created_at'] < start_time
# ignore all older state changes after end_time
next if last_state_change && last_state_change > end_time
# if created_at is later then end_time, use end_time as last time
if history_item['created_at'] > end_time
history_item['created_at'] = end_time
end
# get initial state and time
if !last_state
last_state = history_item['value_from']
last_state_change = start_time
end
# check if time need to be counted
counted = true
if history_item['value_from'] == 'pending'
counted = false
elsif history_item['value_from'] == 'close'
counted = false
end
diff = escalation_time_diff( last_state_change, history_item['created_at'], sla_selected )
if counted
puts "Diff count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}"
total_time_without_pending = total_time_without_pending + diff
else
puts "Diff not count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}"
end
total_time = total_time + diff
if history_item['value_to'] == 'pending'
last_state_is_pending = true
else
last_state_is_pending = false
end
# remember for next loop last state
last_state = history_item['value_to']
last_state_change = history_item['created_at']
}
# if last state isnt pending, count rest
if !last_state_is_pending && last_state_change && last_state_change < end_time
diff = escalation_time_diff( last_state_change, end_time, sla_selected )
puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}"
diff = escalation_time_diff( last_state_change, history_item['created_at'], sla_selected )
if counted
puts "Diff count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}"
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
end
# if we have not had any state change
if !last_state_change
diff = escalation_time_diff( start_time, end_time, sla_selected )
puts 'Diff state has not changed ' + diff.to_s
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
end
#return sum
if type == 'real'
return total_time_without_pending
elsif type == 'relative'
relative = total_time - total_time_without_pending
return relative
else
raise "ERROR: Unknown type #{type}"
puts "Diff not count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}"
end
end
total_time = total_time + diff
def escalation_time_diff( start_time, end_time, sla_selected )
if sla_selected
diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
if history_item['value_to'] == 'pending'
last_state_is_pending = true
else
diff = TimeCalculation.business_time_diff( start_time, end_time )
last_state_is_pending = false
end
diff
# remember for next loop last state
last_state = history_item['value_to']
last_state_change = history_item['created_at']
}
# if last state isnt pending, count rest
if !last_state_is_pending && last_state_change && last_state_change < end_time
diff = escalation_time_diff( last_state_change, end_time, sla_selected )
puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}"
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
end
def calculation_higher_time(escalation_time, check_time, done_time)
return escalation_time if done_time
return check_time if !escalation_time
return escalation_time if !check_time
return check_time if escalation_time > check_time
return escalation_time
# if we have not had any state change
if !last_state_change
diff = escalation_time_diff( start_time, end_time, sla_selected )
puts 'Diff state has not changed ' + diff.to_s
total_time_without_pending = total_time_without_pending + diff
total_time = total_time + diff
end
#return sum
if type == 'real'
return total_time_without_pending
elsif type == 'relative'
relative = total_time - total_time_without_pending
return relative
else
raise "ERROR: Unknown type #{type}"
end
end
def escalation_time_diff( start_time, end_time, sla_selected )
if sla_selected
diff = TimeCalculation.business_time_diff( start_time, end_time, sla_selected.data, sla_selected.timezone)
else
diff = TimeCalculation.business_time_diff( start_time, end_time )
end
diff
end
def calculation_higher_time(escalation_time, check_time, done_time)
return escalation_time if done_time
return check_time if !escalation_time
return escalation_time if !check_time
return check_time if escalation_time > check_time
return escalation_time
end
end

2
app/models/ticket/flag.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Flag < ApplicationModel
end

2
app/models/ticket/history_log.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::HistoryLog

2
app/models/ticket/number.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Number < ApplicationLib

2
app/models/ticket/number/date.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Number::Date
extend self

2
app/models/ticket/number/increment.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Number::Increment
extend self

110
app/models/ticket/overviews.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Overviews
@ -187,62 +187,62 @@ returns
end
private
def self._condition(condition)
sql = ''
bind = [nil]
condition.each {|key, value|
if sql != ''
sql += ' AND '
end
if value.class == Array
sql += " #{key} IN (?)"
bind.push value
elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess
time = Time.now
if value['area'] == 'minute'
if value['direction'] == 'last'
time -= value['count'].to_i * 60
else
time += value['count'].to_i * 60
end
elsif value['area'] == 'hour'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60
else
time += value['count'].to_i * 60 * 60
end
elsif value['area'] == 'day'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60 * 24
else
time += value['count'].to_i * 60 * 60 * 24
end
elsif value['area'] == 'month'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60 * 24 * 31
else
time += value['count'].to_i * 60 * 60 * 24 * 31
end
elsif value['area'] == 'year'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60 * 24 * 365
else
time += value['count'].to_i * 60 * 60 * 24 * 365
end
end
def self._condition(condition)
sql = ''
bind = [nil]
condition.each {|key, value|
if sql != ''
sql += ' AND '
end
if value.class == Array
sql += " #{key} IN (?)"
bind.push value
elsif value.class == Hash || value.class == ActiveSupport::HashWithIndifferentAccess
time = Time.now
if value['area'] == 'minute'
if value['direction'] == 'last'
sql += " #{key} > ?"
bind.push time
time -= value['count'].to_i * 60
else
sql += " #{key} < ?"
bind.push time
time += value['count'].to_i * 60
end
elsif value['area'] == 'hour'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60
else
time += value['count'].to_i * 60 * 60
end
elsif value['area'] == 'day'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60 * 24
else
time += value['count'].to_i * 60 * 60 * 24
end
elsif value['area'] == 'month'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60 * 24 * 31
else
time += value['count'].to_i * 60 * 60 * 24 * 31
end
elsif value['area'] == 'year'
if value['direction'] == 'last'
time -= value['count'].to_i * 60 * 60 * 24 * 365
else
time += value['count'].to_i * 60 * 60 * 24 * 365
end
else
sql += " #{key} = ?"
bind.push value
end
}
bind[0] = sql
return bind
end
if value['direction'] == 'last'
sql += " #{key} > ?"
bind.push time
else
sql += " #{key} < ?"
bind.push time
end
else
sql += " #{key} = ?"
bind.push value
end
}
bind[0] = sql
return bind
end
end

2
app/models/ticket/permission.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Permission

2
app/models/ticket/priority.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Priority < ApplicationModel
self.table_name = 'ticket_priorities'

2
app/models/ticket/screen_options.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::ScreenOptions

28
app/models/ticket/search.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Search
@ -33,29 +33,29 @@ returns
if current_user.is_role('Agent')
groups = Group.joins(:users).
where( 'groups_users.user_id = ?', current_user.id ).
where( 'groups.active = ?', true )
group_condition = []
groups.each {|group|
group_condition.push group.name
}
where( 'groups_users.user_id = ?', current_user.id ).
where( 'groups.active = ?', true )
group_condition = []
groups.each {|group|
group_condition.push group.name
}
condition = {
'query_string' => { 'default_field' => 'Ticket.group.name', 'query' => "\"#{group_condition.join('" OR "')}\"" }
'query_string' => { 'default_field' => 'Ticket.group.name', 'query' => "\"#{group_condition.join('" OR "')}\"" }
}
query_extention['bool']['must'].push condition
else
if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
condition = {
'query_string' => { 'default_field' => 'Ticket.customer_id', 'query' => current_user.id }
'query_string' => { 'default_field' => 'Ticket.customer_id', 'query' => current_user.id }
}
# customer_id: XXX
# conditions = [ 'customer_id = ?', current_user.id ]
# customer_id: XXX
# conditions = [ 'customer_id = ?', current_user.id ]
else
condition = {
'query_string' => { 'query' => "Ticket.customer_id:#{current_user.id} OR Ticket.organization_id:#{current_user.organization.id}" }
'query_string' => { 'query' => "Ticket.customer_id:#{current_user.id} OR Ticket.organization_id:#{current_user.organization.id}" }
}
# customer_id: XXX OR organization_id: XXX
# conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
# customer_id: XXX OR organization_id: XXX
# conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
end
query_extention['bool']['must'].push condition
end

6
app/models/ticket/search_index.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::SearchIndex
@ -61,8 +61,8 @@ returns
end
file = Store.find( attachment.id )
data = {
"_name" => file.filename,
"content" => Base64.encode64( file.store_file.data )
"_name" => file.filename,
"content" => Base64.encode64( file.store_file.data )
}
article_attributes['attachments'].push data
}

8
app/models/ticket/state.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::State < ApplicationModel
belongs_to :state_type, :class_name => 'Ticket::StateType'
@ -22,10 +22,10 @@ returns:
:state_type_id => Ticket::StateType.where( :name => ['new', 'open', 'pending reminder', 'pending action'] )
)
elsif category == 'closed'
return Ticket::State.where(
return Ticket::State.where(
:state_type_id => Ticket::StateType.where( :name => ['closed'] )
)
end
end
raise "Unknown category '#{category}'"
end
@ -44,7 +44,7 @@ returns:
=end
def ignore_escalation?
ignore_escalation = ['removed', 'closed', 'merged']
ignore_escalation = ['removed', 'closed', 'merged']
return true if ignore_escalation.include?( self.name )
return false
end

2
app/models/ticket/state_type.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Ticket::StateType < ApplicationModel
has_many :states, :class_name => 'Ticket::State'

2
app/models/ticket/subject.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Subject

2
app/models/time_accounting.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class TimeAccounting < ActiveRecord::Base
end

2
app/models/token.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Token < ActiveRecord::Base
before_create :generate_token

2
app/models/translation.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Translation < ApplicationModel
before_create :set_initial

2
app/models/trigger.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
class Trigger < ActiveRecord::Base
end

2
app/models/user.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
require 'digest/md5'

2
app/models/user/assets.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module User::Assets

2
app/models/user/search.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module User::Search

2
app/models/user/search_index.rb
View file

@ -1,4 +1,4 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
module User::SearchIndex