Fixed issue #270 - unkonwn article type fails import.
This commit is contained in:
Thorsten Eckel
parent
8f96496a47
commit
d2cec32249
1 changed files with 47 additions and 50 deletions
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@ -624,13 +624,7 @@ module Import::Zendesk
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article_sender_agent = Ticket::Article::Sender.lookup(name: 'Agent')
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article_sender_system = Ticket::Article::Sender.lookup(name: 'System')
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article_type_web = Ticket::Article::Type.lookup(name: 'web')
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article_type_note = Ticket::Article::Type.lookup(name: 'note')
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article_type_email = Ticket::Article::Type.lookup(name: 'email')
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article_type_twitter_status = Ticket::Article::Type.lookup(name: 'twitter status')
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article_type_twitter_dm = Ticket::Article::Type.lookup(name: 'twitter direct-message')
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article_type_facebook_feed_post = Ticket::Article::Type.lookup(name: 'facebook feed post')
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article_type_facebook_feed_comment = Ticket::Article::Type.lookup(name: 'facebook feed comment')
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initialize_article_types
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@client.tickets.all! { |zendesk_ticket|
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custom_fields = get_custom_fields(zendesk_ticket.custom_fields)
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@ -659,28 +653,7 @@ module Import::Zendesk
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article_sender_system.id
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end
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if zendesk_ticket.via.channel == 'web'
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local_ticket_fields[:create_article_type_id] = article_type_web.id
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elsif zendesk_ticket.via.channel == 'email'
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local_ticket_fields[:create_article_type_id] = article_type_email.id
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elsif zendesk_ticket.via.channel == 'sample_ticket'
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local_ticket_fields[:create_article_type_id] = article_type_note.id
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elsif zendesk_ticket.via.channel == 'twitter'
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local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'mention'
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article_type_twitter_status.id
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else
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article_type_twitter_dm.id
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end
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elsif zendesk_ticket.via.channel == 'facebook'
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local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'post'
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article_type_facebook_feed_post.id
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else
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article_type_facebook_feed_comment.id
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end
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end
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local_ticket_fields[:create_article_type_id] = article_type_lookup(zendesk_ticket.via)
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local_ticket = Ticket.find_by(id: local_ticket_fields[:id])
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if local_ticket
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@ -730,31 +703,14 @@ module Import::Zendesk
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article_sender_system.id
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end
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if zendesk_article.via.channel == 'web'
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local_article_fields[:type_id] = article_type_web.id
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elsif zendesk_article.via.channel == 'email'
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local_article_fields[:type_id] = article_type_lookup(zendesk_article.via)
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if zendesk_article.via.channel == 'email'
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local_article_fields[:from] = zendesk_article.via.source.from.address
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local_article_fields[:to] = zendesk_article.via.source.to.address # Notice zendesk_article.via.from.original_recipients=[\"another@gmail.com\", \"support@example.zendesk.com\"]
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local_article_fields[:type_id] = article_type_email.id
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elsif zendesk_article.via.channel == 'sample_ticket'
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local_article_fields[:type_id] = article_type_note.id
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elsif zendesk_article.via.channel == 'twitter'
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local_article_fields[:type_id] = if zendesk_article.via.source.rel == 'mention'
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article_type_twitter_status.id
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else
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article_type_twitter_dm.id
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end
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elsif zendesk_article.via.channel == 'facebook'
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local_article_fields[:from] = zendesk_article.via.source.from.facebook_id
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local_article_fields[:to] = zendesk_article.via.source.to.facebook_id
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local_article_fields[:type_id] = if zendesk_article.via.source.rel == 'post'
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article_type_facebook_feed_post.id
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else
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article_type_facebook_feed_comment.id
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end
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end
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# create article
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@ -1070,4 +1026,45 @@ module Import::Zendesk
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fields
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end
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def initialize_article_types
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article_types = ['web', 'note', 'email', 'twitter status',
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'twitter direct-message', 'facebook feed post',
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'facebook feed comment']
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@article_type_id = {}
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article_types.each do |article_type|
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article_type_key = article_type.gsub(/\s|\-/, '_').to_sym
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@article_type_id[article_type_key] = Ticket::Article::Type.lookup(name: article_type).id
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end
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end
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def article_type_lookup(via)
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case via.channel
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when 'web'
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@article_type_id[:web]
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when 'email'
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@article_type_id[:email]
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when 'sample_ticket'
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@article_type_id[:note]
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when 'twitter'
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if via.source.rel == 'mention'
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@article_type_id[:twitter_status]
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else
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@article_type_id[:twitter_direct_message]
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end
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when 'facebook'
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if via.source.rel == 'post'
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@article_type_id[:facebook_feed_post]
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else
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@article_type_id[:facebook_feed_comment]
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end
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# fallback for other not (yet) supported article types
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# See:
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# https://support.zendesk.com/hc/en-us/articles/203661746-Zendesk-Glossary#topic_zie_aqe_tf
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# https://support.zendesk.com/hc/en-us/articles/203661596-About-Zendesk-Support-channels
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else
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@article_type_id[:web]
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end
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end
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end
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