Telegram support and split of channel controllers into separate files. Thanks to @schurig

This commit is contained in:
Martin Edenhofer 2017-02-15 03:35:22 +01:00
parent ed5da3dabe
commit d34112a99f
42 changed files with 2108 additions and 227 deletions

View file

@ -42,6 +42,7 @@ gem 'omniauth-linkedin-oauth2'
gem 'omniauth-twitter'
gem 'twitter'
gem 'telegramAPI'
gem 'koala'
gem 'mail'
gem 'email_verifier'

View file

@ -198,6 +198,7 @@ GEM
nenv (0.3.0)
nestful (1.1.1)
net-ldap (0.15.0)
netrc (0.11.0)
nokogiri (1.6.8)
mini_portile2 (~> 2.1.0)
pkg-config (~> 1.1.7)
@ -293,6 +294,10 @@ GEM
rb-inotify (0.9.7)
ffi (>= 0.5.0)
ref (2.0.0)
rest-client (2.0.0)
http-cookie (>= 1.0.2, < 2.0)
mime-types (>= 1.16, < 4.0)
netrc (~> 0.8)
retriable (2.1.0)
rspec-core (3.5.4)
rspec-support (~> 3.5.0)
@ -358,6 +363,8 @@ GEM
activesupport (>= 4.0)
sprockets (>= 3.0.0)
sqlite3 (1.3.11)
telegramAPI (1.2.2)
rest-client (~> 2.0, >= 1.7.3)
term-ansicolor (1.3.2)
tins (~> 1.0)
test-unit (3.2.1)
@ -467,6 +474,7 @@ DEPENDENCIES
spring-commands-rspec
sprockets
sqlite3
telegramAPI
test-unit
therubyracer
twitter

View file

@ -243,7 +243,7 @@ class App.ChannelEmailAccountOverview extends App.Controller
@ajax(
id: 'email_index'
type: 'GET'
url: @apiPath + '/channels/email_index'
url: "#{@apiPath}/channels_email"
processData: true
success: (data, status, xhr) =>
@stopLoading()
@ -324,34 +324,44 @@ class App.ChannelEmailAccountOverview extends App.Controller
delete: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
new App.ControllerGenericDestroyConfirm(
item: item
new App.ControllerConfirm(
message: 'Sure?'
callback: =>
@ajax(
id: 'email_delete'
type: 'DELETE'
url: "#{@apiPath}/channels_email"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
container: @el.closest('.content')
callback: @load
)
disable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
item.active = false
item.save(
done: =>
@load()
fail: =>
@ajax(
id: 'email_disable'
type: 'POST'
url: "#{@apiPath}/channels_email_disable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
enable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
item.active = true
item.save(
done: =>
@load()
fail: =>
@ajax(
id: 'email_enable'
type: 'POST'
url: "#{@apiPath}/channels_email_enable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
@ -441,7 +451,7 @@ class App.ChannelEmailEdit extends App.ControllerModal
# show errors in form
if errors
@log 'error', errors
@formValidate( form: e.target, errors: errors )
@formValidate(form: e.target, errors: errors)
return false
# disable form
@ -449,16 +459,18 @@ class App.ChannelEmailEdit extends App.ControllerModal
# update
@ajax(
id: 'channel_group_update'
id: 'channel_email_group'
type: 'POST'
url: "#{@apiPath}/channels/group/#{@item.id}"
data: JSON.stringify( params )
url: "#{@apiPath}/channels_email_group/#{@item.id}"
data: JSON.stringify(params)
processData: true
success: (data, status, xhr) =>
@callback()
@close()
fail: =>
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@formEnable(e)
@el.find('.alert').removeClass('hidden').text(data.error || 'Unable to save changes.')
)
class App.ChannelEmailAccountWizard extends App.WizardModal
@ -651,7 +663,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@ajax(
id: 'email_probe'
type: 'POST'
url: @apiPath + '/channels/email_probe'
url: "#{@apiPath}/channels_email_probe"
data: JSON.stringify(params)
processData: true
success: (data, status, xhr) =>
@ -683,7 +695,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@$('.js-inbound [name="options::password"]').val(@account['meta']['password'])
@enable(e)
fail: =>
error: =>
@enable(e)
@showSlide('js-intro')
)
@ -705,7 +717,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@ajax(
id: 'email_inbound'
type: 'POST'
url: @apiPath + '/channels/email_inbound'
url: "#{@apiPath}/channels_email_inbound"
data: JSON.stringify(params)
processData: true
success: (data, status, xhr) =>
@ -738,9 +750,10 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@showAlert('js-inbound', data.message_human || data.message)
@showInvalidField('js-inbound', data.invalid_field)
@enable(e)
fail: =>
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@showSlide('js-inbound')
@showAlert('js-inbound', data.message_human || data.message)
@showAlert('js-inbound', data.message_human || data.message || data.error)
@showInvalidField('js-inbound', data.invalid_field)
@enable(e)
)
@ -768,8 +781,8 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@ajax(
id: 'email_outbound'
type: 'POST'
url: @apiPath + '/channels/email_outbound'
data: JSON.stringify( params )
url: "#{@apiPath}/channels_email_outbound"
data: JSON.stringify(params)
processData: true
success: (data, status, xhr) =>
if data.result is 'ok'
@ -783,9 +796,10 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@showAlert('js-outbound', data.message_human || data.message)
@showInvalidField('js-outbound', data.invalid_field)
@enable(e)
fail: =>
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@showSlide('js-outbound')
@showAlert('js-outbound', data.message_human || data.message)
@showAlert('js-outbound', data.message_human || data.message || data.error)
@showInvalidField('js-outbound', data.invalid_field)
@enable(e)
)
@ -810,7 +824,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
@ajax(
id: 'email_verify'
type: 'POST'
url: @apiPath + '/channels/email_verify'
url: "#{@apiPath}/channels_email_verify"
data: JSON.stringify(account)
processData: true
success: (data, status, xhr) =>
@ -835,7 +849,7 @@ class App.ChannelEmailAccountWizard extends App.WizardModal
if data.subject && @account
@account.subject = data.subject
@verify(@account, count + 1)
fail: =>
error: =>
@showSlide('js-intro')
@showAlert('js-intro', 'Unable to verify sending and receiving. Please check your settings.')
)
@ -946,7 +960,7 @@ class App.ChannelEmailNotificationWizard extends App.WizardModal
@ajax(
id: 'email_outbound'
type: 'POST'
url: "#{@apiPath}/channels/email_notification"
url: "#{@apiPath}/channels_email_notification"
data: JSON.stringify(params)
processData: true
success: (data, status, xhr) =>
@ -957,9 +971,10 @@ class App.ChannelEmailNotificationWizard extends App.WizardModal
@showAlert('js-outbound', data.message_human || data.message)
@showInvalidField('js-outbound', data.invalid_field)
@enable(e)
fail: =>
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@showSlide('js-outbound')
@showAlert('js-outbound', data.message_human || data.message)
@showAlert('js-outbound', data.message_human || data.message || data.error)
@showInvalidField('js-outbound', data.invalid_field)
@enable(e)
)

View file

@ -20,7 +20,7 @@ class Index extends App.ControllerSubContent
@ajax(
id: 'facebook_index'
type: 'GET'
url: "#{@apiPath}/channels/facebook_index"
url: "#{@apiPath}/channels_facebook"
processData: true
success: (data, status, xhr) =>
@stopLoading()
@ -62,9 +62,6 @@ class Index extends App.ControllerSubContent
@html App.view('facebook/list')(
channels: channels
)
# accounts: accounts
# showDescription: showDescription
# description: description
if @channel_id
@edit(undefined, @channel_id)
@ -103,41 +100,45 @@ class Index extends App.ControllerSubContent
delete: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
new App.ControllerGenericDestroyConfirm(
item: item
new App.ControllerConfirm(
message: 'Sure?'
callback: =>
@ajax(
id: 'facebook_delete'
type: 'DELETE'
url: "#{@apiPath}/channels_facebook"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
container: @el.closest('.content')
callback: @load
)
disable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
item.active = false
item.save(
done: =>
@load()
fail: =>
@ajax(
id: 'facebook_disable'
type: 'POST'
url: "#{@apiPath}/channels_facebook_disable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
enable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
item.active = true
item.save(
done: =>
@ajax(
id: 'facebook_enable'
type: 'POST'
url: "#{@apiPath}/channels_facebook_enable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
fail: =>
@load()
)
description: (e) =>
new App.ControllerGenericDescription(
description: App.Twitter.description
container: @el.closest('.content')
)
class AppConfig extends App.ControllerModal
@ -182,7 +183,7 @@ class AppConfig extends App.ControllerModal
done: =>
@isChanged = true
@close()
fail: ->
fail: =>
@el.find('.alert').removeClass('hidden').text('Unable to create entry.')
)
return
@ -241,14 +242,16 @@ class AccountEdit extends App.ControllerModal
@ajax(
id: 'channel_facebook_update'
type: 'POST'
url: "#{@apiPath}/channels/facebook_verify/#{@channel.id}"
url: "#{@apiPath}/channels_facebook/#{@channel.id}"
data: JSON.stringify(@channel.attributes())
processData: true
success: (data, status, xhr) =>
@isChanged = true
@close()
fail: =>
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@formEnable(e)
@el.find('.alert').removeClass('hidden').text(data.error || 'Unable to save changes.')
)
App.Config.set('Facebook', { prio: 5100, name: 'Facebook', parent: '#channels', target: '#channels/facebook', controller: Index, permission: ['admin.channel_facebook'] }, 'NavBarAdmin')

View file

@ -0,0 +1,202 @@
class Index extends App.ControllerSubContent
requiredPermission: 'admin.channel_telegram'
events:
'click .js-new': 'new'
'click .js-edit': 'edit'
'click .js-delete': 'delete'
'click .js-disable': 'disable'
'click .js-enable': 'enable'
constructor: ->
super
#@interval(@load, 60000)
@load()
load: =>
@startLoading()
@ajax(
id: 'telegram_index'
type: 'GET'
url: "#{@apiPath}/channels_telegram"
processData: true
success: (data) =>
@stopLoading()
App.Collection.loadAssets(data.assets)
@render(data)
)
render: (data) =>
channels = []
for channel_id in data.channel_ids
channel = App.Channel.find(channel_id)
if channel && channel.options
displayName = '-'
if channel.group_id
group = App.Group.find(channel.group_id)
displayName = group.displayName()
channel.options.groupName = displayName
channels.push channel
@html App.view('telegram/index')(
channels: channels
)
new: (e) =>
e.preventDefault()
new BotAdd(
container: @el.parents('.content')
load: @load
)
edit: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
channel = App.Channel.find(id)
new BotEdit(
channel: channel
container: @el.parents('.content')
load: @load
)
delete: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
new App.ControllerConfirm(
message: 'Sure?'
callback: =>
@ajax(
id: 'telegram_delete'
type: 'DELETE'
url: "#{@apiPath}/channels_telegram"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
container: @el.closest('.content')
)
disable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
@ajax(
id: 'telegram_disable'
type: 'POST'
url: "#{@apiPath}/channels_telegram_disable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
enable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
@ajax(
id: 'telegram_enable'
type: 'POST'
url: "#{@apiPath}/channels_telegram_enable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
class BotAdd extends App.ControllerModal
head: 'Add Telegram Bot'
shown: true
button: 'Add'
buttonCancel: true
small: true
content: ->
content = $(App.view('telegram/bot_add')())
createGroupSelection = (selected_id) ->
return App.UiElement.select.render(
name: 'group_id'
multiple: false
limit: 100
null: false
relation: 'Group'
nulloption: true
value: selected_id
class: 'form-control--small'
)
content.find('.js-select').on('click', (e) =>
@selectAll(e)
)
content.find('.js-messagesGroup').replaceWith createGroupSelection(1)
content
onClosed: =>
return if !@isChanged
@isChanged = false
@load()
onSubmit: (e) =>
@formDisable(e)
@ajax(
id: 'telegram_app_verify'
type: 'POST'
url: "#{@apiPath}/channels_telegram"
data: JSON.stringify(@formParams())
processData: true
success: =>
@isChanged = true
@close()
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@formEnable(e)
@el.find('.alert').removeClass('hidden').text(data.error || 'Unable to save Bot.')
)
class BotEdit extends App.ControllerModal
head: 'Telegram Account'
shown: true
buttonCancel: true
content: ->
content = $(App.view('telegram/bot_edit')(channel: @channel))
createGroupSelection = (selected_id) ->
return App.UiElement.select.render(
name: 'group_id'
multiple: false
limit: 100
null: false
relation: 'Group'
nulloption: true
value: selected_id
class: 'form-control--small'
)
content.find('.js-messagesGroup').replaceWith createGroupSelection(@channel.group_id)
content
onClosed: =>
return if !@isChanged
@isChanged = false
@load()
onSubmit: (e) =>
@formDisable(e)
params = @formParams()
@channel.options = params
@ajax(
id: 'channel_telegram_update'
type: 'PUT'
url: "#{@apiPath}/channels_telegram/#{@channel.id}"
data: JSON.stringify(@formParams())
processData: true
success: =>
@isChanged = true
@close()
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@formEnable(e)
@el.find('.alert').removeClass('hidden').text(data.error || 'Unable to save changes.')
)
App.Config.set('Telegram', { prio: 5100, name: 'Telegram', parent: '#channels', target: '#channels/telegram', controller: Index, permission: ['admin.channel_telegram'] }, 'NavBarAdmin')

View file

@ -19,7 +19,7 @@ class Index extends App.ControllerSubContent
@ajax(
id: 'twitter_index'
type: 'GET'
url: "#{@apiPath}/channels/twitter_index"
url: "#{@apiPath}/channels_twitter"
processData: true
success: (data, status, xhr) =>
@stopLoading()
@ -61,9 +61,6 @@ class Index extends App.ControllerSubContent
@html App.view('twitter/list')(
channels: channels
)
# accounts: accounts
# showDescription: showDescription
# description: description
if @channel_id
@edit(undefined, @channel_id)
@ -102,41 +99,45 @@ class Index extends App.ControllerSubContent
delete: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
new App.ControllerGenericDestroyConfirm(
item: item
new App.ControllerConfirm(
message: 'Sure?'
callback: =>
@ajax(
id: 'twitter_delete'
type: 'DELETE'
url: "#{@apiPath}/channels_twitter"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
container: @el.closest('.content')
callback: @load
)
disable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
item.active = false
item.save(
done: =>
@load()
fail: =>
@ajax(
id: 'twitter_disable'
type: 'POST'
url: "#{@apiPath}/channels_twitter_disable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
)
enable: (e) =>
e.preventDefault()
id = $(e.target).closest('.action').data('id')
item = App.Channel.find(id)
item.active = true
item.save(
done: =>
@ajax(
id: 'twitter_enable'
type: 'POST'
url: "#{@apiPath}/channels_twitter_enable"
data: JSON.stringify(id: id)
processData: true
success: =>
@load()
fail: =>
@load()
)
description: (e) =>
new App.ControllerGenericDescription(
description: App.Twitter.description
container: @el.closest('.content')
)
class AppConfig extends App.ControllerModal
@ -277,14 +278,16 @@ class AccountEdit extends App.ControllerModal
@ajax(
id: 'channel_twitter_update'
type: 'POST'
url: "#{@apiPath}/channels/twitter_verify/#{@channel.id}"
url: "#{@apiPath}/channels_twitter/#{@channel.id}"
data: JSON.stringify(@channel.attributes())
processData: true
success: (data, status, xhr) =>
@isChanged = true
@close()
fail: =>
error: (xhr) =>
data = JSON.parse(xhr.responseText)
@formEnable(e)
@el.find('.alert').removeClass('hidden').text(data.error || 'Unable to save changes.')
)
App.Config.set('Twitter', { prio: 5000, name: 'Twitter', parent: '#channels', target: '#channels/twitter', controller: Index, permission: ['admin.channel_twitter'] }, 'NavBarAdmin')

View file

@ -1,13 +1,14 @@
class App.TicketZoomArticleActions extends App.Controller
events:
'click [data-type=public]': 'publicInternal'
'click [data-type=internal]': 'publicInternal'
'click [data-type=emailReply]': 'emailReply'
'click [data-type=emailReplyAll]': 'emailReplyAll'
'click [data-type=twitterStatusReply]': 'twitterStatusReply'
'click [data-type=twitterDirectMessageReply]': 'twitterDirectMessageReply'
'click [data-type=facebookFeedReply]': 'facebookFeedReply'
'click [data-type=delete]': 'delete'
'click [data-type=public]': 'publicInternal'
'click [data-type=internal]': 'publicInternal'
'click [data-type=emailReply]': 'emailReply'
'click [data-type=emailReplyAll]': 'emailReplyAll'
'click [data-type=twitterStatusReply]': 'twitterStatusReply'
'click [data-type=twitterDirectMessageReply]': 'twitterDirectMessageReply'
'click [data-type=facebookFeedReply]': 'facebookFeedReply'
'click [data-type=telegramPersonalMessageReply]': 'telegramPersonalMessageReply'
'click [data-type=delete]': 'delete'
constructor: ->
super
@ -151,6 +152,13 @@ class App.TicketZoomArticleActions extends App.Controller
icon: 'reply'
href: '#'
}
if article.sender.name is 'Customer' && article.type.name is 'telegram personal-message'
actions.push {
name: 'reply'
type: 'telegramPersonalMessageReply'
icon: 'reply'
href: '#'
}
actions.push {
name: 'split'
@ -399,6 +407,34 @@ class App.TicketZoomArticleActions extends App.Controller
App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew } )
telegramPersonalMessageReply: (e) =>
e.preventDefault()
# get reference article
article_id = $(e.target).parents('[data-id]').data('id')
article = App.TicketArticle.fullLocal(article_id)
sender = App.TicketArticleSender.find(article.sender_id)
type = App.TicketArticleType.find(article.type_id)
customer = App.User.find(article.created_by_id)
@scrollToCompose()
# empty form
articleNew = {
to: ''
cc: ''
body: ''
in_reply_to: ''
}
if article.message_id
articleNew.in_reply_to = article.message_id
# get current body
articleNew.body = @el.closest('.ticketZoom').find('.article-add [data-name="body"]').html().trim() || ''
App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew, position: 'end' } )
delete: (e) =>
e.preventDefault()

View file

@ -42,6 +42,8 @@ class App.TicketZoomArticleNew extends App.Controller
possibleArticleType['email'] = true
else if articleTypeCreate is 'facebook feed post'
possibleArticleType['facebook feed comment'] = true
else if articleTypeCreate is 'telegram personal-message'
possibleArticleType['telegram personal-message'] = true
if @ticket && @ticket.customer_id
customer = App.User.find(@ticket.customer_id)
if customer.email
@ -105,6 +107,16 @@ class App.TicketZoomArticleNew extends App.Controller
internal: false,
features: ['attachment']
}
if possibleArticleType['telegram personal-message']
@articleTypes.push {
name: 'telegram personal-message'
icon: 'telegram'
attributes: []
internal: false,
features: ['attachment']
maxTextLength: 10000
warningTextLength: 5000
}
if @permissionCheck('ticket.customer')
@type = 'note'
@ -335,6 +347,11 @@ class App.TicketZoomArticleNew extends App.Controller
params.content_type = 'text/plain'
params.body = App.Utils.html2text(params.body, true)
if params.type is 'telegram personal-message'
App.Utils.htmlRemoveRichtext(@$('[data-name=body]'), false)
params.content_type = 'text/plain'
params.body = App.Utils.html2text(params.body, true)
params
validate: =>
@ -499,7 +516,7 @@ class App.TicketZoomArticleNew extends App.Controller
@$('[data-name=body] [data-signature=true]').remove()
# remove richtext
if @type is 'twitter status' || @type is 'twitter direct-message'
if @type is 'twitter status' || @type is 'twitter direct-message' || @type is 'telegram personal-message'
rawHTML = @$('[data-name=body]').html()
cleanHTML = App.Utils.htmlRemoveRichtext(rawHTML)
if cleanHTML && cleanHTML.html() != rawHTML

View file

@ -0,0 +1,32 @@
<div class="alert alert--danger hidden" role="alert"></div>
<p>
<%- @T('The tutorial on how to manage a %s is hosted on our [online documentation](https://zammad.org/documentation/channel/telegram).', 'Telegram Bot') %>
</p>
<fieldset>
<h2><%- @T('Enter your %s App Keys', 'Telegram') %></h2>
<div class="input form-group">
<div class="formGroup-label">
<label for="api_token"><%- @T('%s Api Token', 'Telegram') %> <span>*</span></label>
</div>
<div class="controls">
<input id="api_token" type="text" name="api_token" value="" class="form-control" required autocomplete="off">
</div>
</div>
<h2><%- @T('Settings') %></h2>
<div class="input form-group">
<div class="formGroup-label">
<label for="welcome"><%- @T('Welcome message') %> <span>*</span></label>
</div>
<div class="controls">
<input id="welcome" type="text" name="welcome" value="" placeholder="<%- @Ti('You are welcome! Just ask me something!') %>" class="form-control" required autocomplete="off">
</div>
</div>
<div class="input form-group">
<div class="formGroup-label">
<label for=""><%- @T('Choose which group %s will get added to.', 'messages') %> <span>*</span></label>
</div>
<div class="controls">
<div class="js-messagesGroup"></div>
</div>
</div>
</fieldset>

View file

@ -0,0 +1,29 @@
<div class="alert alert--danger hidden" role="alert"></div>
<fieldset>
<h2><%- @T('Enter your %s App Keys', 'Telegram') %></h2>
<div class="input form-group">
<div class="formGroup-label">
<label for="api_token"><%- @T('%s Api Token', 'Telegram') %> <span>*</span></label>
</div>
<div class="controls">
<input id="api_token" type="text" name="api_token" value="<%= @channel.options.api_token %>" class="form-control" required autocomplete="off">
</div>
</div>
<h2><%- @T('Settings') %></h2>
<div class="input form-group">
<div class="formGroup-label">
<label for="welcome"><%- @T('welcome message') %> <span>*</span></label>
</div>
<div class="controls">
<input id="welcome" type="text" name="welcome" value="<%= @channel.options.welcome %>" placeholder="<%- @Ti('You are welcome! Just ask me something!') %>" class="form-control" required autocomplete="off">
</div>
</div>
<div class="input form-group">
<div class="formGroup-label">
<label for=""><%- @T('Choose which group %s will get added to.', 'messages') %> <span>*</span></label>
</div>
<div class="controls">
<div class="js-messagesGroup"></div>
</div>
</div>
</fieldset>

View file

@ -0,0 +1,48 @@
<div class="page-header">
<div class="page-header-title">
<h1><%- @T('Telegram') %> <small><%- @T('Bots') %></small></h1>
</div>
<div class="page-header-meta">
<a class="btn btn--success js-new"><%- @T('Add Bot') %></a>
</div>
</div>
<div class="page-content">
<% if _.isEmpty(@channels): %>
<div class="page-description">
<p><%- @T('You have no configured %s right now.', 'Telegram Bot') %></p>
</div>
<% else: %>
<% for channel in @channels: %>
<div class="action <% if channel.active isnt true: %>is-inactive<% end %>" data-id="<%= channel.id %>">
<div class="action-block action-row">
<h2><%- @Icon('status', 'supergood-color inline') %> <%= channel.options.bot.first_name %> <span class="text-muted">@<%= channel.options.bot.username %></span></h2>
</div>
<div class="action-flow action-flow--row">
<div class="action-block">
<h3><%- @T('Messages') %></h3>
@<%= channel.options.bot.username %>
</div>
<%- @Icon('arrow-right', 'action-flow-icon') %>
<div class="action-block">
<h3><%- @T('Group') %></h3>
<% if channel.options: %>
<%= channel.options.groupName %>
<% end %>
</div>
</div>
<div class="action-controls">
<div class="btn btn--danger btn--secondary js-delete"><%- @T('Delete') %></div>
<% if channel.active is true: %>
<div class="btn btn--secondary js-disable"><%- @T('Disable') %></div>
<% else: %>
<div class="btn btn--secondary js-enable"><%- @T('Enable') %></div>
<% end %>
<div class="btn js-edit"><%- @T('Edit') %></div>
</div>
</div>
<% end %>
</div>

View file

@ -1,99 +1,9 @@
# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
class ChannelsController < ApplicationController
class ChannelsEmailController < ApplicationController
before_action :authentication_check
=begin
Resource:
POST /api/v1/channels/group/{id}.json
Response:
{}
Test:
curl http://localhost/api/v1/group/channels.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST '{group_id:123}'
=end
def group_update
permission_check('admin')
check_access
channel = Channel.find(params[:id])
channel.group_id = params[:group_id]
channel.save
render json: {}
end
=begin
Resource:
DELETE /api/v1/channels/{id}.json
Response:
{}
Test:
curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X DELETE
=end
def destroy
permission_check('admin')
check_access
model_destroy_render(Channel, params)
end
def twitter_index
permission_check('admin.channel_twitter')
assets = {}
ExternalCredential.where(name: 'twitter').each { |external_credential|
assets = external_credential.assets(assets)
}
channel_ids = []
Channel.order(:id).each { |channel|
next if channel.area != 'Twitter::Account'
assets = channel.assets(assets)
channel_ids.push channel.id
}
render json: {
assets: assets,
channel_ids: channel_ids,
callback_url: ExternalCredential.callback_url('twitter'),
}
end
def twitter_verify
permission_check('admin.channel_twitter')
model_update_render(Channel, params)
end
def facebook_index
permission_check('admin.channel_facebook')
assets = {}
ExternalCredential.where(name: 'facebook').each { |external_credential|
assets = external_credential.assets(assets)
}
channel_ids = []
Channel.order(:id).each { |channel|
next if channel.area != 'Facebook::Account'
assets = channel.assets(assets)
channel_ids.push channel.id
}
render json: {
assets: assets,
channel_ids: channel_ids,
callback_url: ExternalCredential.callback_url('facebook'),
}
end
def facebook_verify
permission_check('admin.channel_facebook')
model_update_render(Channel, params)
end
def email_index
def index
permission_check('admin.channel_email')
system_online_service = Setting.get('system_online_service')
account_channel_ids = []
@ -142,7 +52,7 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
}
end
def email_probe
def probe
# check admin permissions
permission_check('admin.channel_email')
@ -156,13 +66,13 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
# verify if user+host already exists
if result[:result] == 'ok'
return if email_account_duplicate?(result)
return if account_duplicate?(result)
end
render json: result
end
def email_outbound
def outbound
# check admin permissions
permission_check('admin.channel_email')
@ -174,7 +84,7 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
render json: EmailHelper::Probe.outbound(params, params[:email])
end
def email_inbound
def inbound
# check admin permissions
permission_check('admin.channel_email')
@ -186,12 +96,12 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
result = EmailHelper::Probe.inbound(params)
# check account duplicate
return if email_account_duplicate?({ setting: { inbound: params } }, params[:channel_id])
return if account_duplicate?({ setting: { inbound: params } }, params[:channel_id])
render json: result
end
def email_verify
def verify
# check admin permissions
permission_check('admin.channel_email')
@ -204,7 +114,7 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
return if channel_id && !check_access(channel_id)
# check account duplicate
return if email_account_duplicate?({ setting: { inbound: params[:inbound] } }, channel_id)
return if account_duplicate?({ setting: { inbound: params[:inbound] } }, channel_id)
# check delivery for 30 sek.
result = EmailHelper::Verify.email(
@ -284,7 +194,38 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
render json: result
end
def email_notification
def enable
permission_check('admin.channel_email')
channel = Channel.find_by(id: params[:id], area: 'Email::Account')
channel.active = true
channel.save!
render json: {}
end
def disable
permission_check('admin.channel_email')
channel = Channel.find_by(id: params[:id], area: 'Email::Account')
channel.active = false
channel.save!
render json: {}
end
def destroy
permission_check('admin.channel_email')
channel = Channel.find_by(id: params[:id], area: 'Email::Account')
channel.destroy
render json: {}
end
def group
check_access
channel = Channel.find_by(id: params[:id], area: 'Email::Account')
channel.group_id = params[:group_id]
channel.save!
render json: {}
end
def notification
check_online_service
@ -323,7 +264,7 @@ curl http://localhost/api/v1/channels.json -v -u #{login}:#{password} -H "Conten
private
def email_account_duplicate?(result, channel_id = nil)
def account_duplicate?(result, channel_id = nil)
Channel.where(area: 'Email::Account').each { |channel|
next if !channel.options
next if !channel.options[:inbound]

View file

@ -0,0 +1,47 @@
# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
class ChannelsFacebookController < ApplicationController
before_action { authentication_check(permission: 'admin.channel_facebook') }
def index
assets = {}
ExternalCredential.where(name: 'facebook').each { |external_credential|
assets = external_credential.assets(assets)
}
channel_ids = []
Channel.where(area: 'Facebook::Account').order(:id).each { |channel|
assets = channel.assets(assets)
channel_ids.push channel.id
}
render json: {
assets: assets,
channel_ids: channel_ids,
callback_url: ExternalCredential.callback_url('facebook'),
}
end
def update
model_update_render(Channel, params)
end
def enable
channel = Channel.find_by(id: params[:id], area: 'Facebook::Account')
channel.active = true
channel.save!
render json: {}
end
def disable
channel = Channel.find_by(id: params[:id], area: 'Facebook::Account')
channel.active = false
channel.save!
render json: {}
end
def destroy
channel = Channel.find_by(id: params[:id], area: 'Facebook::Account')
channel.destroy
render json: {}
end
end

View file

@ -0,0 +1,74 @@
# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
class ChannelsTelegramController < ApplicationController
before_action -> { authentication_check(permission: 'admin.channel_telegram') }, except: [:webhook]
def index
assets = {}
channel_ids = []
Channel.where(area: 'Telegram::Bot').order(:id).each { |channel|
assets = channel.assets(assets)
channel_ids.push channel.id
}
render json: {
assets: assets,
channel_ids: channel_ids
}
end
def add
begin
channel = Telegram.create_or_update_channel(params[:api_token], params)
rescue => e
raise Exceptions::UnprocessableEntity, e.message
end
render json: channel
end
def update
channel = Channel.find_by(id: params[:id], area: 'Telegram::Bot')
begin
channel = Telegram.create_or_update_channel(params[:api_token], params, channel)
rescue => e
raise Exceptions::UnprocessableEntity, e.message
end
render json: channel
end
def enable
channel = Channel.find_by(id: params[:id], area: 'Telegram::Bot')
channel.active = true
channel.save!
render json: {}
end
def disable
channel = Channel.find_by(id: params[:id], area: 'Telegram::Bot')
channel.active = false
channel.save!
render json: {}
end
def destroy
channel = Channel.find_by(id: params[:id], area: 'Telegram::Bot')
channel.destroy
render json: {}
end
def webhook
raise Exceptions::UnprocessableEntity, 'bot param missing' if params['bid'].blank?
channel = Telegram.bot_by_bot_id(params['bid'])
raise Exceptions::UnprocessableEntity, 'bot not found' if !channel
if channel.options[:callback_token] != params['callback_token']
raise Exceptions::UnprocessableEntity, 'invalid callback token'
end
telegram = Telegram.new(channel.options[:api_token])
telegram.to_group(params, channel.group_id, channel)
render json: {}, status: :ok
end
end

View file

@ -0,0 +1,47 @@
# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
class ChannelsTwitterController < ApplicationController
before_action { authentication_check(permission: 'admin.channel_twitter') }
def index
assets = {}
ExternalCredential.where(name: 'twitter').each { |external_credential|
assets = external_credential.assets(assets)
}
channel_ids = []
Channel.where(area: 'Twitter::Account').order(:id).each { |channel|
assets = channel.assets(assets)
channel_ids.push channel.id
}
render json: {
assets: assets,
channel_ids: channel_ids,
callback_url: ExternalCredential.callback_url('twitter'),
}
end
def update
model_update_render(Channel, params)
end
def enable
channel = Channel.find_by(id: params[:id], area: 'Twitter::Account')
channel.active = true
channel.save!
render json: {}
end
def disable
channel = Channel.find_by(id: params[:id], area: 'Twitter::Account')
channel.active = false
channel.save!
render json: {}
end
def destroy
channel = Channel.find_by(id: params[:id], area: 'Twitter::Account')
channel.destroy
render json: {}
end
end

View file

@ -0,0 +1,44 @@
# Copyright (C) 2012-2015 Zammad Foundation, http://zammad-foundation.org/
class Channel::Driver::Telegram
=begin
instance = Channel::Driver::Telegram.new
instance.send(
{
adapter: 'telegram',
auth: {
api_key: api_key
},
},
telegram_attributes,
notification
)
=end
def send(options, article, _notification = false)
# return if we run import mode
return if Setting.get('import_mode')
options = check_external_credential(options)
@client = Telegram.new(options[:auth][:api_key])
message = @client.from_article(article)
message
end
private
def check_external_credential(options)
if options[:auth] && options[:auth][:external_credential_id]
external_credential = ExternalCredential.find_by(id: options[:auth][:external_credential_id])
raise "No such ExternalCredential.find(#{options[:auth][:external_credential_id]})" if !external_credential
options[:auth][:api_key] = external_credential.credentials['api_key']
end
options
end
end

View file

@ -0,0 +1,25 @@
# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
class Observer::Ticket::Article::CommunicateTelegram < ActiveRecord::Observer
observe 'ticket::_article'
def after_create(record)
# return if we run import mode
return if Setting.get('import_mode')
# if sender is customer, do not communicate
return if !record.sender_id
sender = Ticket::Article::Sender.lookup(id: record.sender_id)
return if sender.nil?
return if sender['name'] == 'Customer'
# only apply on telegram messages
return if !record.type_id
type = Ticket::Article::Type.lookup(id: record.type_id)
return if type['name'] !~ /\Atelegram/i
Delayed::Job.enqueue(Observer::Ticket::Article::CommunicateTelegram::BackgroundJob.new(record.id))
end
end

View file

@ -0,0 +1,108 @@
class Observer::Ticket::Article::CommunicateTelegram::BackgroundJob
def initialize(id)
@article_id = id
end
def perform
article = Ticket::Article.find(@article_id)
# set retry count
if !article.preferences['delivery_retry']
article.preferences['delivery_retry'] = 0
end
article.preferences['delivery_retry'] += 1
ticket = Ticket.lookup(id: article.ticket_id)
log_error(article, "Can't find ticket.preferences for Ticket.find(#{article.ticket_id})") if !ticket.preferences
log_error(article, "Can't find ticket.preferences['telegram'] for Ticket.find(#{article.ticket_id})") if !ticket.preferences['telegram']
log_error(article, "Can't find ticket.preferences['telegram']['chat_id'] for Ticket.find(#{article.ticket_id})") if !ticket.preferences['telegram']['chat_id']
if ticket.preferences['telegram'] && ticket.preferences['telegram']['bid']
channel = Telegram.bot_by_bot_id(ticket.preferences['telegram']['bid'])
end
if !channel
channel = Channel.lookup(id: ticket.preferences['channel_id'])
end
log_error(article, "No such channel for bot #{ticket.preferences['bid']} or channel id #{ticket.preferences['channel_id']}") if !channel
#log_error(article, "Channel.find(#{channel.id}) isn't a telegram channel!") if channel.options[:adapter] !~ /\Atelegram/i
log_error(article, "Channel.find(#{channel.id}) has not telegram api token!") if channel.options[:api_token].blank?
begin
api = TelegramAPI.new(channel.options[:api_token])
chat_id = ticket.preferences[:telegram][:chat_id]
result = api.sendMessage(chat_id, article.body)
article.attachments.each { |file|
parts = file.filename.split(/^(.*)(\..+?)$/)
t = Tempfile.new([parts[1], parts[2]])
t.binmode
t.write(file.content)
t.rewind
api.sendDocument(chat_id, t.path.to_s)
}
rescue => e
log_error(article, e.message)
return
end
# fill article with message info
article.from = "@#{result['from']['username']}"
article.to = "@#{result['chat']['username']}"
article.preferences['telegram'] = {
date: result['date'],
from_id: result['from']['id'],
chat_id: result['chat']['id'],
message_id: result['message_id']
}
# set delivery status
article.preferences['delivery_status_message'] = nil
article.preferences['delivery_status'] = 'success'
article.preferences['delivery_status_date'] = Time.zone.now
article.message_id = "telegram.#{result['message_id']}.#{result['chat']['id']}"
article.save!
Rails.logger.info "Send telegram message to: '#{article.to}' (from #{article.from})"
article
end
def log_error(local_record, message)
local_record.preferences['delivery_status'] = 'fail'
local_record.preferences['delivery_status_message'] = message
local_record.preferences['delivery_status_date'] = Time.zone.now
local_record.save
Rails.logger.error message
if local_record.preferences['delivery_retry'] > 3
Ticket::Article.create(
ticket_id: local_record.ticket_id,
content_type: 'text/plain',
body: "Unable to send telegram message: #{message}",
internal: true,
sender: Ticket::Article::Sender.find_by(name: 'System'),
type: Ticket::Article::Type.find_by(name: 'note'),
preferences: {
delivery_article_id_related: local_record.id,
delivery_message: true,
},
updated_by_id: 1,
created_by_id: 1,
)
end
raise message
end
def max_attempts
4
end
def reschedule_at(current_time, attempts)
if Rails.env.production?
return current_time + attempts * 120.seconds
end
current_time + 5.seconds
end
end

View file

@ -30,6 +30,7 @@ module Zammad
'observer::_ticket::_article::_communicate_email',
'observer::_ticket::_article::_communicate_facebook',
'observer::_ticket::_article::_communicate_twitter',
'observer::_ticket::_article::_communicate_telegram',
'observer::_ticket::_reset_new_state',
'observer::_ticket::_ref_object_touch',
'observer::_ticket::_online_notification_seen',

View file

@ -1,24 +0,0 @@
Zammad::Application.routes.draw do
api_path = Rails.configuration.api_path
# email helper
match api_path + '/channels/email_index', to: 'channels#email_index', via: :get
match api_path + '/channels/email_probe', to: 'channels#email_probe', via: :post
match api_path + '/channels/email_outbound', to: 'channels#email_outbound', via: :post
match api_path + '/channels/email_inbound', to: 'channels#email_inbound', via: :post
match api_path + '/channels/email_verify', to: 'channels#email_verify', via: :post
match api_path + '/channels/email_notification', to: 'channels#email_notification', via: :post
# twitter helper
match api_path + '/channels/twitter_index', to: 'channels#twitter_index', via: :get
match api_path + '/channels/twitter_verify/:id', to: 'channels#twitter_verify', via: :post
# facebook helper
match api_path + '/channels/facebook_index', to: 'channels#facebook_index', via: :get
match api_path + '/channels/facebook_verify/:id', to: 'channels#facebook_verify', via: :post
# channels
match api_path + '/channels/group/:id', to: 'channels#group_update', via: :post
match api_path + '/channels/:id', to: 'channels#destroy', via: :delete
end

View file

@ -0,0 +1,15 @@
Zammad::Application.routes.draw do
api_path = Rails.configuration.api_path
match api_path + '/channels_email', to: 'channels_email#index', via: :get
match api_path + '/channels_email_probe', to: 'channels_email#probe', via: :post
match api_path + '/channels_email_outbound', to: 'channels_email#outbound', via: :post
match api_path + '/channels_email_inbound', to: 'channels_email#inbound', via: :post
match api_path + '/channels_email_verify', to: 'channels_email#verify', via: :post
match api_path + '/channels_email_notification', to: 'channels_email#notification', via: :post
match api_path + '/channels_email_disable', to: 'channels_email#disable', via: :post
match api_path + '/channels_email_enable', to: 'channels_email#enable', via: :post
match api_path + '/channels_email', to: 'channels_email#destroy', via: :delete
match api_path + '/channels_email_group/:id', to: 'channels_email#group', via: :post
end

View file

@ -0,0 +1,9 @@
Zammad::Application.routes.draw do
api_path = Rails.configuration.api_path
match api_path + '/channels_facebook', to: 'channels_facebook#index', via: :get
match api_path + '/channels_facebook/:id', to: 'channels_facebook#update', via: :post
match api_path + '/channels_facebook_disable', to: 'channels_facebook#disable', via: :post
match api_path + '/channels_facebook_enable', to: 'channels_facebook#enable', via: :post
match api_path + '/channels_facebook', to: 'channels_facebook#destroy', via: :delete
end

View file

@ -0,0 +1,12 @@
Zammad::Application.routes.draw do
api_path = Rails.configuration.api_path
match api_path + '/channels_telegram', to: 'channels_telegram#index', via: :get
match api_path + '/channels_telegram', to: 'channels_telegram#add', via: :post
match api_path + '/channels_telegram/:id', to: 'channels_telegram#update', via: :put
match api_path + '/channels_telegram_webhook/:callback_token', to: 'channels_telegram#webhook', via: :post
match api_path + '/channels_telegram_disable', to: 'channels_telegram#disable', via: :post
match api_path + '/channels_telegram_enable', to: 'channels_telegram#enable', via: :post
match api_path + '/channels_telegram', to: 'channels_telegram#destroy', via: :delete
end

View file

@ -0,0 +1,9 @@
Zammad::Application.routes.draw do
api_path = Rails.configuration.api_path
match api_path + '/channels_twitter', to: 'channels_twitter#index', via: :get
match api_path + '/channels_twitter/:id', to: 'channels_twitter#update', via: :post
match api_path + '/channels_twitter_disable', to: 'channels_twitter#disable', via: :post
match api_path + '/channels_twitter_enable', to: 'channels_twitter#enable', via: :post
match api_path + '/channels_twitter', to: 'channels_twitter#destroy', via: :delete
end

View file

@ -0,0 +1,22 @@
class TelegramSupport < ActiveRecord::Migration
def up
# return if it's a new setup
return if !Setting.find_by(name: 'system_init_done')
Permission.create_if_not_exists(
name: 'admin.channel_telegram',
note: 'Manage %s',
preferences: {
translations: ['Channel - Telegram']
},
)
Ticket::Article::Type.create_if_not_exists(
id: 12,
name: 'telegram personal-message',
communication: true,
)
end
end

View file

@ -2894,6 +2894,13 @@ Permission.create_if_not_exists(
translations: ['Channel - Facebook']
},
)
Permission.create_if_not_exists(
name: 'admin.channel_telegram',
note: 'Manage %s',
preferences: {
translations: ['Channel - Telegram']
},
)
Permission.create_if_not_exists(
name: 'admin.channel_chat',
note: 'Manage %s',
@ -3241,6 +3248,7 @@ Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', co
Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false)
Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true)
Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent')
Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer')

573
lib/telegram.rb Normal file
View file

@ -0,0 +1,573 @@
# Copyright (C) 2012-2015 Zammad Foundation, http://zammad-foundation.org/
class Telegram
attr_accessor :client
=begin
check token and return bot attributes of token
bot = Telegram.check_token('token')
=end
def self.check_token(token)
api = TelegramAPI.new(token)
begin
bot = api.getMe()
rescue
raise 'invalid api token'
end
bot
end
=begin
set webhool for bot
success = Telegram.set_webhook('token', callback_url)
returns
true|false
=end
def self.set_webhook(token, callback_url)
if callback_url =~ /^http:\/\//i
raise 'webhook url need to start with https://, you use http://'
end
api = TelegramAPI.new(token)
begin
api.setWebhook(callback_url)
rescue
raise 'Unable to set webhook at Telegram, seems to be a invalid url.'
end
true
end
=begin
create or update channel, store bot attributes and verify token
channel = Telegram.create_or_update_channel('token', params)
returns
channel # instance of Channel
=end
def self.create_or_update_channel(token, params, channel = nil)
# verify token
bot = Telegram.check_token(token)
if !channel
if Telegram.bot_duplicate?(bot['id'])
raise 'Bot already exists!'
end
end
if params[:group_id].blank?
raise 'Group needed!'
else
group = Group.find_by(id: params[:group_id])
end
if !group
raise 'Group invalid!'
end
# generate randam callback token
callback_token = SecureRandom.urlsafe_base64(10)
# set webhook / callback url for this bot @ telegram
callback_url = "#{Setting.get('http_type')}://#{Setting.get('fqdn')}/api/v1/channels_telegram_webhook/#{callback_token}?bid=#{bot['id']}"
Telegram.set_webhook(token, callback_url)
if !channel
channel = Telegram.bot_by_bot_id(bot['id'])
if !channel
channel = Channel.new
end
end
channel.area = 'Telegram::Bot'
channel.options = {
bot: {
id: bot['id'],
username: bot['username'],
first_name: bot['first_name'],
last_name: bot['last_name'],
},
callback_token: callback_token,
callback_url: callback_url,
api_token: token,
welcome: params[:welcome],
}
channel.group_id = group.id
channel.active = true
channel.save!
channel
end
=begin
check if bot already exists as channel
success = Telegram.bot_duplicate?(bot_id)
returns
channel # instance of Channel
=end
def self.bot_duplicate?(bot_id, channel_id = nil)
Channel.where(area: 'Telegram::Bot').each { |channel|
next if !channel.options
next if !channel.options[:bot]
next if !channel.options[:bot][:id]
next if channel.options[:bot][:id] != bot_id
next if channel.id.to_s == channel_id.to_s
return true
}
false
end
=begin
get channel by bot_id
channel = Telegram.bot_by_bot_id(bot_id)
returns
true|false
=end
def self.bot_by_bot_id(bot_id)
Channel.where(area: 'Telegram::Bot').each { |channel|
next if !channel.options
next if !channel.options[:bot]
next if !channel.options[:bot][:id]
return channel if channel.options[:bot][:id].to_s == bot_id.to_s
}
nil
end
=begin
generate message_id for message
message_id = Telegram.message_id(message)
returns
message_id # 123456@telegram
=end
def self.message_id(params)
message_id = nil
[:message, :edited_message].each { |key|
next if !params[key]
next if !params[key][:message_id]
message_id = params[key][:message_id]
break
}
if !message_id
message_id = params[:update_id]
end
"#{message_id}@telegram"
end
=begin
client = Telegram.new('token')
=end
def initialize(token)
@token = token
@api = TelegramAPI.new(token)
end
=begin
client.message(chat_id, 'some message')
=end
def message(chat_id, message)
return if Rails.env.test?
@api.sendMessage(chat_id, message)
end
def user(params)
{
id: params[:message][:from][:id],
username: params[:message][:from][:username],
first_name: params[:message][:from][:first_name],
last_name: params[:message][:from][:last_name]
}
end
def to_user(params)
Rails.logger.debug 'Create user from message...'
Rails.logger.debug params.inspect
# do message_user lookup
message_user = user(params)
auth = Authorization.find_by(uid: message_user[:id], provider: 'telegram')
# create or update user
user_data = {
login: message_user[:username],
firstname: message_user[:first_name],
lastname: message_user[:last_name],
}
if auth
user = User.find(auth.user_id)
user.update_attributes(user_data)
else
user_data[:note] = "Telegram @#{message_user[:username]}"
user_data[:active] = true
user_data[:role_ids] = Role.signup_role_ids
user = User.create(user_data)
end
# create or update authorization
auth_data = {
uid: message_user[:id],
username: message_user[:username],
user_id: user.id,
provider: 'telegram'
}
if auth
auth.update_attributes(auth_data)
else
Authorization.create(auth_data)
end
user
end
def to_ticket(params, user, group_id, channel)
UserInfo.current_user_id = user.id
Rails.logger.debug 'Create ticket from message...'
Rails.logger.debug params.inspect
Rails.logger.debug user.inspect
Rails.logger.debug group_id.inspect
# find ticket or create one
state_ids = Ticket::State.where(name: %w(closed merged removed)).pluck(:id)
ticket = Ticket.where(customer_id: user.id).where.not(state_id: state_ids).order(:updated_at).first
if ticket
new_state = Ticket::State.find_by(name: 'new')
if ticket.state_id != new_state.id
ticket.state = Ticket::State.find_by(name: 'open')
end
ticket.save!
return ticket
end
# prepare title
title = params[:message][:text]
if title.length > 60
title = "#{title[0, 60]}..."
end
ticket = Ticket.new(
group_id: group_id,
title: title,
state_id: Ticket::State.find_by(name: 'new').id,
priority_id: Ticket::Priority.find_by(name: '2 normal').id,
customer_id: user.id,
preferences: {
channel_id: channel.id,
telegram: {
bid: params['bid'],
chat_id: params[:message][:chat][:id]
}
},
)
ticket.save!
ticket
end
def to_article(params, user, ticket, channel, article = nil)
if article
Rails.logger.debug 'Update article from message...'
else
Rails.logger.debug 'Create article from message...'
end
Rails.logger.debug params.inspect
Rails.logger.debug user.inspect
Rails.logger.debug ticket.inspect
UserInfo.current_user_id = user.id
if article
article.preferences[:edited_message] = {
message: {
created_at: params[:message][:date],
message_id: params[:message][:message_id],
from: params[:message][:from],
},
update_id: params[:update_id],
}
else
article = Ticket::Article.new(
ticket_id: ticket.id,
type_id: Ticket::Article::Type.find_by(name: 'telegram personal-message').id,
sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
from: user(params)[:username],
to: "@#{channel[:options][:bot][:username]}",
message_id: Telegram.message_id(params),
internal: false,
preferences: {
message: {
created_at: params[:message][:date],
message_id: params[:message][:message_id],
from: params[:message][:from],
},
update_id: params[:update_id],
}
)
end
# add article
if params[:message][:photo]
# find photo with best resolution for us
photo = nil
max_width = 650 * 2
last_width = 0
last_height = 0
params[:message][:photo].each { |file|
if !photo
photo = file
last_width = file['width'].to_i
last_height = file['height'].to_i
end
if file['width'].to_i < max_width && last_width < file['width'].to_i
photo = file
last_width = file['width'].to_i
last_height = file['height'].to_i
end
}
if last_width > 650
last_width = (last_width / 2).to_i
last_height = (last_height / 2).to_i
end
# download image
result = download_file(photo['file_id'])
if !result.success? || !result.body
raise "Unable for download image from telegram: #{result.code}"
end
body = "<img style=\"width:#{last_width}px;height:#{last_height}px;\" src=\"data:image/png;base64,#{Base64.strict_encode64(result.body)}\">"
if params[:message][:caption]
body += "<br>#{params[:message][:caption].text2html}"
end
article.content_type = 'text/html'
article.body = body
article.save!
return article
end
# add document
if params[:message][:document]
thump = params[:message][:document][:thumb]
body = '&nbsp;'
if thump
width = thump[:width]
height = thump[:height]
result = download_file(thump['file_id'])
if !result.success? || !result.body
raise "Unable for download image from telegram: #{result.code}"
end
body = "<img style=\"width:#{width}px;height:#{height}px;\" src=\"data:image/png;base64,#{Base64.strict_encode64(result.body)}\">"
end
document_result = download_file(params[:message][:document][:file_id])
article.content_type = 'text/html'
article.body = body
article.save!
Store.remove(
object: 'Ticket::Article',
o_id: article.id,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: document_result.body,
filename: params[:message][:document][:file_name],
preferences: {
'Mime-Type' => params[:message][:document][:mime_type],
},
)
return article
end
# voice
if params[:message][:voice]
body = '&nbsp;'
if params[:message][:caption]
body = "<br>#{params[:message][:caption].text2html}"
end
document_result = download_file(params[:message][:voice][:file_id])
article.content_type = 'text/html'
article.body = body
article.save!
Store.remove(
object: 'Ticket::Article',
o_id: article.id,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: document_result.body,
filename: params[:message][:voice][:file_path] || 'audio',
preferences: {
'Mime-Type' => params[:message][:voice][:mime_type],
},
)
return article
end
# text
if params[:message][:text]
article.content_type = 'text/plain'
article.body = params[:message][:text]
article.save!
return article
end
raise 'invalid action'
end
def to_group(params, group_id, channel)
Rails.logger.debug 'import message'
# prevent multible update
if !params[:edited_message]
return if Ticket::Article.find_by(message_id: Telegram.message_id(params))
end
# update article
if params[:edited_message]
article = Ticket::Article.find_by(message_id: Telegram.message_id(params))
return if !article
params[:message] = params[:edited_message]
user = to_user(params)
to_article(params, user, article.ticket, channel, article)
return article
end
# send welcome message and don't create ticket
text = params[:message][:text]
if text.present? && text =~ /^\/start/
message(params[:message][:chat][:id], channel.options[:welcome] || 'You are welcome! Just ask me something!')
return
# find ticket and close it
elsif text.present? && text =~ /^\/end/
user = to_user(params)
ticket = Ticket.where(customer_id: user.id).order(:updated_at).first
ticket.state = Ticket::State.find_by(name: 'closed')
ticket.save!
return
end
ticket = nil
# use transaction
Transaction.execute(reset_user_id: true) do
user = to_user(params)
ticket = to_ticket(params, user, group_id, channel)
to_article(params, user, ticket, channel)
end
ticket
end
def from_article(article)
message = nil
Rails.logger.debug "Create telegram personal message from article to '#{article[:to]}'..."
message = {}
# TODO: create telegram message here
Rails.logger.debug message.inspect
message
end
def get_state(channel, telegram_update, ticket = nil)
message = telegram_update['message']
message_user = user(message)
# no changes in post is from page user it self
if channel.options[:bot][:id].to_s == message_user[:id].to_s
if !ticket
return Ticket::State.find_by(name: 'closed') if !ticket
end
return ticket.state
end
state = Ticket::State.find_by(name: 'new')
return state if !ticket
return ticket.state if ticket.state.name == 'new'
Ticket::State.find_by(name: 'open')
end
def download_file(file_id)
if Rails.env.test?
result = Result.new(
success: true,
body: 'ok',
data: 'ok',
code: 200,
content_type: 'application/stream',
)
return result
end
document = @api.getFile(file_id)
url = "https://api.telegram.org/file/bot#{@token}/#{document['file_path']}"
UserAgent.get(
url,
{},
{
open_timeout: 20,
read_timeout: 40,
},
)
end
class Result
attr_reader :error
attr_reader :body
attr_reader :data
attr_reader :code
attr_reader :content_type
def initialize(options)
@success = options[:success]
@body = options[:body]
@data = options[:data]
@code = options[:code]
@content_type = options[:content_type]
@error = options[:error]
end
def success?
return true if @success
false
end
end
end

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# encoding: utf-8
require 'test_helper'
class ChannelsControllerTest < ActionDispatch::IntegrationTest
setup do
# set accept header
@headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json' }
# create agent
roles = Role.where(name: %w(Admin Agent))
groups = Group.all
UserInfo.current_user_id = 1
@admin = User.create_or_update(
login: 'packages-admin',
firstname: 'Packages',
lastname: 'Admin',
email: 'packages-admin@example.com',
password: 'adminpw',
active: true,
roles: roles,
groups: groups,
)
# create agent
roles = Role.where(name: 'Agent')
@agent = User.create_or_update(
login: 'packages-agent@example.com',
firstname: 'Rest',
lastname: 'Agent',
email: 'packages-agent@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: groups,
)
# create customer without org
roles = Role.where(name: 'Customer')
@customer_without_org = User.create_or_update(
login: 'packages-customer1@example.com',
firstname: 'Packages',
lastname: 'Customer1',
email: 'packages-customer1@example.com',
password: 'customer1pw',
active: true,
roles: roles,
)
end
test '01 telegram_webhook creates ticket' do
json = File.read('test/fixtures/telegram/personal_message_content.json')
post '/api/v1/channels/telegram_webhook', json, @headers
puts JSON.parse(@response.body).inspect
assert_response(200)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_equal({ 'ok' => 'ok' }, result)
end
test '0x telegram_webhook with existing ticket adds ticket_article'
test '0x telegram_webhook sends welcome message on /start'
test '0x telegram_webhook closes the ticket on /stop'
end

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{
"update_id":10001,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":1365,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"Hello, I need your Help"
}
}

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{
"update_id":10002,
"message":{
"date":1441645535,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":1366,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"Hello, I need your Help 2"
}
}

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{
"update_id":10003,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":1367,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"/end"
}
}

View file

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{
"update_id":10000,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":1365,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"/start"
}
}

View file

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{
"update_id":20001,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":2365,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"Can you help me with my feature?"
}
}

View file

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{
"update_id":20002,
"message":{
"date":1441645536,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":2366,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"Yes of course! <b>lalal</b>"
}
}

View file

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{
"update_id":20000,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname",
"id":1111111,
"type": "private",
"first_name":"Test Firstname",
"username":"Testusername"
},
"message_id":2364,
"from":{
"last_name":"Test Lastname",
"id":1111111,
"first_name":"Test Firstname",
"username":"Testusername"
},
"text":"/start"
}
}

View file

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{
"update_id":30001,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname2",
"id":1111112,
"type": "private",
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"message_id":3365,
"from":{
"last_name":"Test Lastname2",
"id":1111112,
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"text":"Can you help me with my feature?"
}
}

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{
"update_id": 30002,
"message": {
"message_id": 3366,
"from": {
"last_name":"Test Lastname2",
"id":1111112,
"type": "private",
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"chat": {
"last_name":"Test Lastname2",
"id":1111112,
"first_name":"Test Firstname2",
"username":"Testusername2",
"type": "private"
},
"date": 1486036832,
"photo": [
{
"file_id": "ABC-123VabcOcv123w0ABBL_aoY-F849YYABC",
"file_size": 1016,
"width": 90,
"height": 82
},
{
"file_id": "ABC-123VabcOcv123w0ABPlhIiVSfO9TYoABC",
"file_size": 7378,
"width": 320,
"height": 291
},
{
"file_id": "ABC-123VabcOcv123w0ABHywrcPqfrbAYIABC",
"file_size": 16433,
"width": 720,
"height": 654
}
],
"caption": "caption 123<b>abc</b>"
}
}

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{
"update_id": 30003,
"message": {
"message_id": 3367,
"from": {
"last_name":"Test Lastname2",
"id":1111112,
"type": "private",
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"chat": {
"last_name":"Test Lastname2",
"id":1111112,
"first_name":"Test Firstname2",
"username":"Testusername2",
"type": "private"
},
"date": 1486036832,
"document": {
"file_name": "blockposter-162412.pdf",
"mime_type": "application/pdf",
"thumb": {
"file_id": "AAQCABO0I4INAATATQAB5HWPq4XgxQACAg",
"file_size": 8752,
"width": 200,
"height": 200
},
"file_id": "BQADAgADDgAD7x6ZSC_-1LMkOEmoAg",
"file_size": 3622849
}
}
}

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{
"update_id":30004,
"edited_message": {
"message_id":3365,
"from": {
"last_name":"Test Lastname2",
"id":1111112,
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"chat": {
"last_name":"Test Lastname2",
"id":1111112,
"type": "private",
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"date": 1487116688,
"edit_date": 1487116889,
"text": "UPDATE: 1231444"
}
}

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{
"update_id":30005,
"message":{
"message_id":3368,
"from":{
"last_name":"Test Lastname2",
"id":1111112,
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"chat":{
"last_name":"Test Lastname2",
"id":1111112,
"type": "private",
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"date":1487119496,
"voice":{
"duration":1,
"mime_type":"audio/ogg",
"file_id":"AwADAgADVQADCEIYSZwyOmSZK9iZAg",
"file_size":6030
}
}
}

View file

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{
"update_id":30000,
"message":{
"date":1441645532,
"chat":{
"last_name":"Test Lastname2",
"id":1111112,
"type": "private",
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"message_id":3364,
"from":{
"last_name":"Test Lastname2",
"id":1111112,
"first_name":"Test Firstname2",
"username":"Testusername2"
},
"text":"/start start"
}
}

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# encoding: utf-8
require 'test_helper'
require 'rexml/document'
class TelegramControllerTest < ActionDispatch::IntegrationTest
setup do
@headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json' }
# configure telegram channel
token = ENV['TELEGRAM_TOKEN']
group_id = Group.find_by(name: 'Users').id
#bot = Telegram.check_token(token)
#Setting.set('http_type', 'http')
Setting.set('http_type', 'https')
Setting.set('fqdn', 'me.zammad.com')
Channel.where(area: 'Telegram::Bot').destroy_all
@channel = Telegram.create_or_update_channel(token, { group_id: group_id, welcome: 'hi!' })
groups = Group.where(name: 'Users')
roles = Role.where(name: %w(Agent))
agent = User.create_or_update(
login: 'telegram-agent@example.com',
firstname: 'E',
lastname: 'S',
email: 'telegram-agent@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: groups,
updated_by_id: 1,
created_by_id: 1,
)
end
test 'basic call' do
Ticket.destroy_all
# start communication #1
post '/api/v1/channels/telegram_webhook', read_messaage('personal1_message_start'), @headers
assert_response(404)
result = JSON.parse(@response.body)
post '/api/v1/channels_telegram_webhook/not_existing', read_messaage('personal1_message_start'), @headers
assert_response(422)
result = JSON.parse(@response.body)
assert_equal('bot param missing', result['error'])
callback_url = "/api/v1/channels_telegram_webhook/not_existing?bid=#{@channel.options[:bot][:id]}"
post callback_url, read_messaage('personal1_message_start'), @headers
assert_response(422)
result = JSON.parse(@response.body)
assert_equal('invalid callback token', result['error'])
callback_url = "/api/v1/channels_telegram_webhook/#{@channel.options[:callback_token]}?bid=#{@channel.options[:bot][:id]}"
post callback_url, read_messaage('personal1_message_start'), @headers
assert_response(200)
# send message1
post callback_url, read_messaage('personal1_message_content1'), @headers
assert_response(200)
assert_equal(1, Ticket.count)
ticket = Ticket.last
assert_equal('Hello, I need your Help', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(1, ticket.articles.count)
assert_equal('Hello, I need your Help', ticket.articles.first.body)
assert_equal('text/plain', ticket.articles.first.content_type)
# send same message again, ignore it
post callback_url, read_messaage('personal1_message_content1'), @headers
assert_response(200)
ticket = Ticket.last
assert_equal('Hello, I need your Help', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(1, ticket.articles.count)
assert_equal('Hello, I need your Help', ticket.articles.first.body)
assert_equal('text/plain', ticket.articles.first.content_type)
# send message2
post callback_url, read_messaage('personal1_message_content2'), @headers
assert_response(200)
ticket = Ticket.last
assert_equal('Hello, I need your Help', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(2, ticket.articles.count)
assert_equal('Hello, I need your Help 2', ticket.articles.last.body)
assert_equal('text/plain', ticket.articles.last.content_type)
# send end message
post callback_url, read_messaage('personal1_message_end'), @headers
assert_response(200)
ticket = Ticket.last
assert_equal('Hello, I need your Help', ticket.title)
assert_equal('closed', ticket.state.name)
assert_equal(2, ticket.articles.count)
assert_equal('Hello, I need your Help 2', ticket.articles.last.body)
assert_equal('text/plain', ticket.articles.last.content_type)
# start communication #2
post callback_url, read_messaage('personal2_message_start'), @headers
assert_response(200)
# send message1
post callback_url, read_messaage('personal2_message_content1'), @headers
assert_response(200)
assert_equal(2, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(1, ticket.articles.count)
assert_equal('Can you help me with my feature?', ticket.articles.first.body)
assert_equal('text/plain', ticket.articles.first.content_type)
# send message2
post callback_url, read_messaage('personal2_message_content2'), @headers
assert_response(200)
assert_equal(2, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(2, ticket.articles.count)
assert_equal('Yes of course! <b>lalal</b>', ticket.articles.last.body)
assert_equal('text/plain', ticket.articles.last.content_type)
# start communication #3
post callback_url, read_messaage('personal3_message_start'), @headers
assert_response(200)
# send message1
post callback_url, read_messaage('personal3_message_content1'), @headers
assert_response(200)
assert_equal(3, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(1, ticket.articles.count)
assert_equal('Can you help me with my feature?', ticket.articles.last.body)
assert_equal('text/plain', ticket.articles.last.content_type)
# send message2
post callback_url, read_messaage('personal3_message_content2'), @headers
assert_response(200)
assert_equal(3, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(2, ticket.articles.count)
assert_match(/<img style="width:360px;height:327px;"/i, ticket.articles.last.body)
assert_equal('text/html', ticket.articles.last.content_type)
# send message3
post callback_url, read_messaage('personal3_message_content3'), @headers
assert_response(200)
assert_equal(3, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(3, ticket.articles.count)
assert_match(/<img style="width:200px;height:200px;"/i, ticket.articles.last.body)
assert_equal('text/html', ticket.articles.last.content_type)
assert_equal(1, ticket.articles.last.attachments.count)
# update message1
post callback_url, read_messaage('personal3_message_content4'), @headers
assert_response(200)
assert_equal(3, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(3, ticket.articles.count)
assert_match(/<img style="width:200px;height:200px;"/i, ticket.articles.last.body)
assert_equal('text/html', ticket.articles.last.content_type)
assert_equal(1, ticket.articles.last.attachments.count)
assert_equal('UPDATE: 1231444', ticket.articles.first.body)
assert_equal('text/plain', ticket.articles.first.content_type)
# send voice5
post callback_url, read_messaage('personal3_message_content5'), @headers
assert_response(200)
assert_equal(3, Ticket.count)
ticket = Ticket.last
assert_equal('Can you help me with my feature?', ticket.title)
assert_equal('new', ticket.state.name)
assert_equal(4, ticket.articles.count)
#assert_match(/ /i, ticket.articles.last.body)
assert_equal('text/html', ticket.articles.last.content_type)
assert_equal(1, ticket.articles.last.attachments.count)
end
def read_messaage(file)
File.read("test/fixtures/telegram/#{file}.json")
end
end