diff --git a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
index 71a60c883..c1d50f842 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee
@@ -340,7 +340,10 @@ class App.TicketZoomArticleActions extends App.Controller
         if article.sender.name is 'Agent' && !article.from.match(user.email)
           articleNew.to = article.to
         else
-          articleNew.to = article.from
+          if article.reply_to
+            articleNew.to = article.reply_to
+          else
+            articleNew.to = article.from
 
           # if sender is customer but in article.from is no email, try to get
           # customers email via customer user
diff --git a/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco
index 1ed4685a5..2f553018d 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco
@@ -7,6 +7,12 @@
         <div class="article-meta-value flex contain-text"><%- @AddressLine(@article.from) %></div>
       </div>
     <% end %>
+    <% if @article.reply_to: %>
+      <div class="horizontal article-meta-row">
+        <div class="article-meta-key u-textTruncate"><%- @T('Reply-To') %></div>
+        <div class="article-meta-value flex contain-text"><%- @AddressLine(@article.reply_to) %></div>
+      </div>
+    <% end %>
     <% if @article.to: %>
       <div class="horizontal article-meta-row">
         <div class="article-meta-key u-textTruncate"><%- @T('To') %></div>
diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index 6e092f5a7..724ddacc5 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -396,20 +396,20 @@ class Channel::EmailParser
 =begin
 
   parser = Channel::EmailParser.new
-  ticket, article, user = parser.process(channel, email_raw_string)
+  ticket, article, user, mail = parser.process(channel, email_raw_string)
 
 returns
 
-  [ticket, article, user]
+  [ticket, article, user, mail]
 
 do not raise an exception - e. g. if used by scheduler
 
   parser = Channel::EmailParser.new
-  ticket, article, user = parser.process(channel, email_raw_string, false)
+  ticket, article, user, mail = parser.process(channel, email_raw_string, false)
 
 returns
 
-  [ticket, article, user] || false
+  [ticket, article, user, mail] || false
 
 =end
 
@@ -564,6 +564,7 @@ returns
           content_type: mail[:content_type],
           body: mail[:body],
           from: mail[:from],
+          reply_to: mail[:"reply-to"],
           to: mail[:to],
           cc: mail[:cc],
           subject: mail[:subject],
diff --git a/db/migrate/20120101000010_create_ticket.rb b/db/migrate/20120101000010_create_ticket.rb
index 6cca4ada3..fce58eb82 100644
--- a/db/migrate/20120101000010_create_ticket.rb
+++ b/db/migrate/20120101000010_create_ticket.rb
@@ -155,7 +155,7 @@ class CreateTicket < ActiveRecord::Migration
       t.column :to,                   :string, limit: 3000,    null: true
       t.column :cc,                   :string, limit: 3000,    null: true
       t.column :subject,              :string, limit: 3000,    null: true
-      # t.column :reply_to,             :string, :limit => 3000,    :null => true
+      t.column :reply_to,             :string, limit: 3000,    null: true
       t.column :message_id,           :string, limit: 3000,    null: true
       t.column :message_id_md5,       :string, limit: 32,      null: true
       t.column :in_reply_to,          :string, limit: 3000,    null: true
diff --git a/db/migrate/20170426135500_add_reply_to.rb b/db/migrate/20170426135500_add_reply_to.rb
new file mode 100644
index 000000000..8407f7782
--- /dev/null
+++ b/db/migrate/20170426135500_add_reply_to.rb
@@ -0,0 +1,9 @@
+class AddReplyTo < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    add_column :ticket_articles, :reply_to, :string, limit: 3000
+  end
+end
diff --git a/test/unit/email_parser_test.rb b/test/unit/email_parser_test.rb
index 7ce04a597..14a93a1dd 100644
--- a/test/unit/email_parser_test.rb
+++ b/test/unit/email_parser_test.rb
@@ -362,6 +362,7 @@ Registergericht / Commercial Register of the Local Court: HRB 0000 AG Hof',
           },
         ],
         params: {
+          "reply-to": 'serviceteam@cylex.de',
           from: 'CYLEX Newsletter <carina.merkant@cylex.de>',
           from_email: 'carina.merkant@cylex.de',
           from_display_name: 'CYLEX Newsletter',