Improved naming.
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37154837d3
commit
d49478d582
2 changed files with 8 additions and 8 deletions
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@ -14,6 +14,6 @@ class Sla < ApplicationModel
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private
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def escalation_calculation_rebuild
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Cache.delete( 'SLA::List::Active' )
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Ticket.escalation_calculation_rebuild
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Ticket::Escalation.rebuild_all
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end
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end
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@ -2,7 +2,7 @@
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module Ticket::Escalation
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def self.escalation_calculation_rebuild
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def self.rebuild_all
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ticket_state_list_open = Ticket::State.by_category( 'open' )
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tickets = Ticket.where( :ticket_state_id => ticket_state_list_open )
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@ -25,7 +25,7 @@ module Ticket::Escalation
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end
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# get sla for ticket
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sla_selected = _escalation_calculation_get_sla
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sla_selected = escalation_calculation_get_sla
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# reset escalation if no sla is set
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if !sla_selected
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@ -57,7 +57,7 @@ module Ticket::Escalation
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self.first_response_escal_date = TimeCalculation.dest_time( self.first_response_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
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# set ticket escalation
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self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
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self.escalation_time = calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
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end
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if self.first_response# && !self.first_response_in_min
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@ -87,7 +87,7 @@ module Ticket::Escalation
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self.update_time_escal_date = TimeCalculation.dest_time( self.update_time_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
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# set ticket escalation
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self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
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self.escalation_time = calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
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end
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if self.last_contact_agent
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self.update_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.last_contact_agent, sla_selected.data, sla_selected.timezone )
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@ -112,7 +112,7 @@ module Ticket::Escalation
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self.close_time_escal_date = TimeCalculation.dest_time( self.close_time_escal_date, extended_escalation.to_i, sla_selected.data, sla_selected.timezone )
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# set ticket escalation
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self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
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self.escalation_time = calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
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end
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if self.close_time # && !self.close_time_in_min
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self.close_time_in_min = escalation_suspend( self.created_at, self.close_time, 'real', sla_selected )
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@ -232,7 +232,7 @@ module Ticket::Escalation
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diff
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end
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def _escalation_calculation_get_sla
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def escalation_calculation_get_sla
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sla_selected = nil
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sla_list = Cache.get( 'SLA::List::Active' )
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@ -270,7 +270,7 @@ module Ticket::Escalation
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return sla_selected
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end
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def _escalation_calculation_higher_time(escalation_time, check_time, done_time)
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def calculation_higher_time(escalation_time, check_time, done_time)
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return escalation_time if done_time
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return check_time if !escalation_time
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return escalation_time if !check_time
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