Sutty/trabajo-afectivo
5
0
Fork 0
Code Issues Pull requests Projects Releases Wiki Activity

Improved naming.

Browse source
This commit is contained in:
Martin Edenhofer 2013-08-16 20:35:49 +02:00
parent 37154837d3
commit d49478d582
2 changed files with 8 additions and 8 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

2
app/models/sla.rb
View file

@ -14,6 +14,6 @@ class Sla < ApplicationModel
private
def escalation_calculation_rebuild
Cache.delete( 'SLA::List::Active' )
Ticket.escalation_calculation_rebuild
Ticket::Escalation.rebuild_all
end
end

14
app/models/ticket/escalation.rb
View file

@ -2,7 +2,7 @@
module Ticket::Escalation
def self.escalation_calculation_rebuild
def self.rebuild_all
ticket_state_list_open = Ticket::State.by_category( 'open' )
tickets = Ticket.where( :ticket_state_id => ticket_state_list_open )
@ -25,7 +25,7 @@ module Ticket::Escalation
end
# get sla for ticket
sla_selected = _escalation_calculation_get_sla
sla_selected = escalation_calculation_get_sla
# reset escalation if no sla is set
if !sla_selected
@ -57,7 +57,7 @@ module Ticket::Escalation
self.first_response_escal_date = TimeCalculation.dest_time( self.first_response_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
# set ticket escalation
self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
self.escalation_time = calculation_higher_time( self.escalation_time, self.first_response_escal_date, self.first_response )
end
if self.first_response# && !self.first_response_in_min
@ -87,7 +87,7 @@ module Ticket::Escalation
self.update_time_escal_date = TimeCalculation.dest_time( self.update_time_escal_date, time_in_pending.to_i, sla_selected.data, sla_selected.timezone )
# set ticket escalation
self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
self.escalation_time = calculation_higher_time( self.escalation_time, self.update_time_escal_date, false )
end
if self.last_contact_agent
self.update_time_in_min = TimeCalculation.business_time_diff( self.created_at, self.last_contact_agent, sla_selected.data, sla_selected.timezone )
@ -112,7 +112,7 @@ module Ticket::Escalation
self.close_time_escal_date = TimeCalculation.dest_time( self.close_time_escal_date, extended_escalation.to_i, sla_selected.data, sla_selected.timezone )
# set ticket escalation
self.escalation_time = self._escalation_calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
self.escalation_time = calculation_higher_time( self.escalation_time, self.close_time_escal_date, self.close_time )
end
if self.close_time # && !self.close_time_in_min
self.close_time_in_min = escalation_suspend( self.created_at, self.close_time, 'real', sla_selected )
@ -232,7 +232,7 @@ module Ticket::Escalation
diff
end
def _escalation_calculation_get_sla
def escalation_calculation_get_sla
sla_selected = nil
sla_list = Cache.get( 'SLA::List::Active' )
@ -270,7 +270,7 @@ module Ticket::Escalation
return sla_selected
end
def _escalation_calculation_higher_time(escalation_time, check_time, done_time)
def calculation_higher_time(escalation_time, check_time, done_time)
return escalation_time if done_time
return check_time if !escalation_time
return escalation_time if !check_time