diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index f540416e9..89ae5f150 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -159,7 +159,10 @@ class App.TicketCreate extends App.Controller
   buildScreen: (params) =>
 
     if !params.ticket_id && !params.article_id
-      @render(options: { customer_id: params.customer_id })
+      if !_.isEmpty(params.customer_id)
+        @render(options: { customer_id: params.customer_id })
+        return
+      @render()
       return
 
     # fetch split ticket data
diff --git a/app/assets/javascripts/app/views/customer_ticket_create.jst.eco b/app/assets/javascripts/app/views/customer_ticket_create.jst.eco
index c698e335a..2ab383135 100644
--- a/app/assets/javascripts/app/views/customer_ticket_create.jst.eco
+++ b/app/assets/javascripts/app/views/customer_ticket_create.jst.eco
@@ -19,8 +19,8 @@
             </div>
 
             <div class="form-controls">
-              <a class="btn btn--text btn--subtle js-cancel" href="#/"><%- @T( 'Cancel & Go Back' ) %></a>
-              <button type="submit" class="btn btn--success js-submit align-right"><%- @T( 'Create' ) %></button>
+              <a class="btn btn--text btn--subtle js-cancel" href="#/"><%- @T('Cancel & Go Back') %></a>
+              <button type="submit" class="btn btn--success js-submit align-right"><%- @T('Create') %></button>
             </div>
           </form>
         </div>