Only do creation of article within ActiveRecord::Base.transaction block.
This commit is contained in:
Martin Edenhofer
parent
65dbd8799b
commit
d5252f599a
1 changed files with 109 additions and 109 deletions
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@ -650,116 +650,116 @@ module Import::OTRS2
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article.save
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end
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}
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#puts "HS: #{record['History'].inspect}"
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record['History'].each { |history|
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if history['HistoryType'] == 'NewTicket'
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#puts "HS.add( #{history.inspect} )"
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res = History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'created',
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history_object: 'Ticket',
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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#puts "res #{res.inspect}"
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end
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if history['HistoryType'] == 'StateUpdate'
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data = history['Name']
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# "%%new%%open%%"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%/
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from = $1
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to = $2
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state_from = Ticket::State.lookup( name: from )
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state_to = Ticket::State.lookup( name: to )
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if state_from
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from_id = state_from.id
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end
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if state_to
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to_id = state_to.id
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end
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end
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History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'state',
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value_from: from,
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id_from: from_id,
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value_to: to,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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if history['HistoryType'] == 'Move'
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data = history['Name']
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# "%%Queue1%%5%%Postmaster%%1"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
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from = $1
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from_id = $2
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to = $3
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to_id = $4
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end
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History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'group',
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value_from: from,
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value_to: to,
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id_from: from_id,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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if history['HistoryType'] == 'PriorityUpdate'
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data = history['Name']
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# "%%3 normal%%3%%5 very high%%5"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
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from = $1
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from_id = $2
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to = $3
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to_id = $4
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end
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History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'priority',
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value_from: from,
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value_to: to,
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id_from: from_id,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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if history['ArticleID'] && history['ArticleID'] != 0
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History.add(
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id: history['HistoryID'],
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o_id: history['ArticleID'],
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history_type: 'created',
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history_object: 'Ticket::Article',
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related_o_id: history['TicketID'],
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related_history_object: 'Ticket',
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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}
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end
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#puts "HS: #{record['History'].inspect}"
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record['History'].each { |history|
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if history['HistoryType'] == 'NewTicket'
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#puts "HS.add( #{history.inspect} )"
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res = History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'created',
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history_object: 'Ticket',
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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#puts "res #{res.inspect}"
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end
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if history['HistoryType'] == 'StateUpdate'
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data = history['Name']
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# "%%new%%open%%"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%/
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from = $1
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to = $2
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state_from = Ticket::State.lookup( name: from )
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state_to = Ticket::State.lookup( name: to )
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if state_from
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from_id = state_from.id
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end
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if state_to
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to_id = state_to.id
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end
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end
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History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'state',
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value_from: from,
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id_from: from_id,
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value_to: to,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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if history['HistoryType'] == 'Move'
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data = history['Name']
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# "%%Queue1%%5%%Postmaster%%1"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
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from = $1
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from_id = $2
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to = $3
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to_id = $4
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end
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History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'group',
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value_from: from,
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value_to: to,
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id_from: from_id,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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if history['HistoryType'] == 'PriorityUpdate'
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data = history['Name']
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# "%%3 normal%%3%%5 very high%%5"
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from = nil
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to = nil
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if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
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from = $1
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from_id = $2
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to = $3
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to_id = $4
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end
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History.add(
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id: history['HistoryID'],
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o_id: history['TicketID'],
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history_type: 'updated',
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history_object: 'Ticket',
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history_attribute: 'priority',
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value_from: from,
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value_to: to,
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id_from: from_id,
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id_to: to_id,
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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if history['ArticleID'] && history['ArticleID'] != 0
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History.add(
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id: history['HistoryID'],
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o_id: history['ArticleID'],
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history_type: 'created',
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history_object: 'Ticket::Article',
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related_o_id: history['TicketID'],
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related_history_object: 'Ticket',
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created_at: history['CreateTime'],
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created_by_id: history['CreateBy']
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)
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end
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}
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}
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end
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