diff --git a/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee b/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
index 14e963b9a..82b4af66e 100644
--- a/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/user_organization_autocompletion.js.coffee
@@ -28,7 +28,10 @@ class App.UserOrganizationAutocompletion extends App.Controller
       zIndexScale:  1
 
   close: =>
-    @el.removeClass('open')
+    execute = =>
+      @el.removeClass('open')
+    @delay( execute, 400, 'close' )
+
     if @catcher
       @catcher.remove()
 
@@ -166,8 +169,8 @@ class App.UserOrganizationAutocompletion extends App.Controller
         @searchTerm = item
 
         # hide dropdown
-        @emptyResultList()
         if !item && !@attribute.disableCreateUser
+          @emptyResultList()
           @$('.recipientList').append( @buildUserNew() )
 
         # show dropdown
diff --git a/test/browser/agent_ticket_actions_level5_test.rb b/test/browser/agent_ticket_actions_level5_test.rb
index 0eb490906..167fcd341 100644
--- a/test/browser/agent_ticket_actions_level5_test.rb
+++ b/test/browser/agent_ticket_actions_level5_test.rb
@@ -334,7 +334,12 @@ class AgentTicketActionLevel5Test < TestCase
           {
             :where   => :instance2,
             :execute => 'sendkey',
-            :value   => [:arrow_down,:enter]
+            :value   => [:arrow_down]
+          },
+          {
+            :where   => :instance2,
+            :execute => 'click',
+            :css     => '.active .newTicket .recipientList-entry.js-user.is-active',
           },
           {
             :where   => :instance2,
@@ -485,7 +490,12 @@ class AgentTicketActionLevel5Test < TestCase
           {
             :where   => :instance2,
             :execute => 'sendkey',
-            :value   => [:arrow_down,:enter]
+            :value   => [:arrow_down]
+          },
+          {
+            :where   => :instance2,
+            :execute => 'click',
+            :css     => '.modal .recipientList-entry.js-user.is-active',
           },
           {
             :where   => :instance2,
diff --git a/test/browser/agent_user_manage_test.rb b/test/browser/agent_user_manage_test.rb
index 7c834e35a..8938b2fd1 100644
--- a/test/browser/agent_user_manage_test.rb
+++ b/test/browser/agent_user_manage_test.rb
@@ -28,11 +28,15 @@ class AgentUserManageTest < TestCase
           },
           {
             :execute => 'click',
-            :css     => '.active [name="customer_id_completion"]',
+            :css     => '.active .newTicket [name="customer_id_completion"]',
           },
           {
             :execute => 'sendkey',
-            :value   => [:arrow_down,:enter]
+            :value   => [:arrow_down]
+          },
+          {
+            :execute => 'click',
+            :css     => '.active .newTicket .recipientList-entry.js-user-new',
           },
           {
             :execute => 'wait',
@@ -154,7 +158,11 @@ class AgentUserManageTest < TestCase
           },
           {
             :execute => 'sendkey',
-            :value   => [:arrow_down,:enter]
+            :value   => [:arrow_down]
+          },
+          {
+            :execute => 'click',
+            :css     => '.active .newTicket .recipientList-entry.js-user.is-active',
           },
           {
             :execute => 'wait',
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index 02b720ca9..e349228ac 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -378,11 +378,14 @@ class TestCase < Test::Unit::TestCase
         element = instance.find_element( { :css => '.active .newTicket input[name="customer_id_completion"]' } )
         element.click
         element.clear
+
+        # in certan cases focus is not set, do it this way
+        instance.execute_script( '$(".content.active .newTicket input[name=customer_id_completion]").focus()' )
         element.send_keys( 'nico*' )
         sleep 4
         element.send_keys( :arrow_down )
         sleep 0.1
-        element.send_keys( :enter )
+        instance.find_element( { :css => '.active .newTicket .recipientList-entry.js-user.is-active' } ).click
         sleep 0.3
       end
       if action[:group]
@@ -401,11 +404,12 @@ class TestCase < Test::Unit::TestCase
         element = instance.find_element( { :css => '.active .newTicket [data-name="body"]' } )
         element.clear
         element.send_keys( action[:body] )
+
         # check if body is filled / in case use workaround
         body = element.text
         #puts "body '#{body}'"
         if !body || body.empty? || body == '' || body == ' '
-          result = instance.execute_script( '$(".content.active .newTicket [data-name=body]").text("' + action[:body] + '")' )
+          result = instance.execute_script( '$(".content.active .newTicket [data-name=body]").text("' + action[:body] + '").focus()' )
           #puts "r #{result.inspect}"
         end
       end
@@ -414,9 +418,10 @@ class TestCase < Test::Unit::TestCase
         return
       end
       sleep 0.8
-      instance.find_element( { :css => '.content.active button.submit' } ).click
+      #instance.execute_script( '$(".content.active .newTicket form").submit()' )
+      instance.find_element( { :css => '.content.active .newTicket button.submit' } ).click
       sleep 1
-      (1..14).each {|loop|
+      (1..16).each {|loop|
         if instance.current_url =~ /#{Regexp.quote('#ticket/zoom/')}/
           assert( true, "(#{test[:name]}) ticket created" )
           sleep 1
@@ -494,7 +499,7 @@ class TestCase < Test::Unit::TestCase
         keys = action[:value].to_s.split('')
         keys.each {|key|
           instance.action.send_keys(key).perform
-          sleep 0.05
+          sleep 0.01
         }
         #element.send_keys( action[:value] )
         sleep 0.3