UI improvement: Show only real attachments in attachment list. Move original formatted message into footer of article (beside donwload raw message).

app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee

@@ -118,6 +118,26 @@ class ArticleViewItem extends App.ObserverController
     else
       @el.removeClass('is-internal')
 
+    # check if email link need to be updated
+    links = clone(article.preferences.links) || []
+    if article.type.name is 'email'
+      link =
+        name: 'Raw'
+        url: "#{@Config.get('api_path')}/ticket_article_plain/#{article.id}"
+        target: '_blank'
+      links.push link
+
+    # attachments prepare
+    attachments = App.TicketArticle.contentAttachments(article)
+    if article.attachments
+      for attachment in article.attachments
+        if attachment && attachment.preferences && attachment.preferences['original-format'] is true
+          link =
+              url: "#{App.Config.get('api_path')}/ticket_attachment/#{article.ticket_id}/#{article.id}/#{attachment.id}?disposition=attachment"
+              name: 'Original Formatting'
+              target: '_blank'
+          links.push link
+
     # prepare html body
     if article.content_type is 'text/html'
       body = article.body
@@ -152,22 +172,12 @@ class ArticleViewItem extends App.ObserverController
           article['html'] = App.Utils.text2html(body)
           article['html'] = article['html'].replace(signatureDetected, '<span class="js-signatureMarker"></span>')
 
-    # check if email link need to be updated
-    if article.type.name is 'email'
-      if !article.preferences.links
-        article.preferences.links = [
-          {
-            name: 'Raw'
-            url: "#{@Config.get('api_path')}/ticket_article_plain/#{article.id}"
-            target: '_blank'
-          }
-        ]
-
     if article.preferences.delivery_message
       @html App.view('ticket_zoom/article_view_delivery_failed')(
         ticket:      @ticket
         article:     article
-        isCustomer: @permissionCheck('ticket.customer')
+        attachments: attachments
+        links:       links
       )
       return
     if article.sender.name is 'System'
@@ -175,13 +185,15 @@ class ArticleViewItem extends App.ObserverController
       @html App.view('ticket_zoom/article_view_system')(
         ticket:      @ticket
         article:     article
-        isCustomer: @permissionCheck('ticket.customer')
+        attachments: attachments
+        links:       links
       )
       return
     @html App.view('ticket_zoom/article_view')(
       ticket:      @ticket
       article:     article
-      isCustomer:            @permissionCheck('ticket.customer')
+      attachments: attachments
+      links:       links
     )
 
     new App.WidgetAvatar(

app/assets/javascripts/app/controllers/ticket_zoom/sidebar_article_attachments.coffee

@@ -19,8 +19,9 @@ class SidebarArticleAttachments extends App.Controller
     html = ''
     for ticket_article_id, index in @ticket.article_ids
       article = App.TicketArticle.find(ticket_article_id)
-      if article && article.attachments && !_.isEmpty(article.attachments)
+      attachments = App.TicketArticle.contentAttachments(article)
-        html = App.view('ticket_zoom/sidebar_article_attachment')(article: article) + html
+      if !_.isEmpty(attachments)
+        html = App.view('ticket_zoom/sidebar_article_attachment')(article: article, attachments: attachments) + html
     @el.html(html)
     @el.delegate('.js-attachments img', 'click', (e) =>
       @imageView(e)

app/assets/javascripts/app/models/ticket_article.coffee

@@ -47,3 +47,11 @@ class App.TicketArticle extends App.Model
     else if item.type is 'update'
       return App.i18n.translateContent('%s updated Article for |%s|', item.created_by.displayName(), item.title)
     return "Unknow action for (#{@objectDisplayName()}/#{item.type}), extend activityMessage() of model."
+
+  @contentAttachments: (article) ->
+    return [] if !article.attachments
+    attachments = []
+    for attachment in article.attachments
+      if attachment && (!attachment.preferences || attachment.preferences && attachment.preferences['original-format'] isnt true)
+        attachments.push attachment
+    attachments

app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco

@@ -51,11 +51,11 @@
             <div class="btn btn--text js-toggleFold"><%- @T('See more') %></div>
           </div>
         </div>
-        <% if !_.isEmpty(@article.attachments): %>
+        <% if !_.isEmpty(@attachments): %>
           <div class="attachments attachments--list">
             <%- @Icon('paperclip') %>
-            <div class="attachments-title"><%- @article.attachments.length %> <%- @T('Attached Files') %></div>
+            <div class="attachments-title"><%- @attachments.length %> <%- @T('Attached Files') %></div>
-            <% for attachment in @article.attachments: %>
+            <% for attachment in @attachments: %>
               <% if !@C('ui_ticket_zoom_attachments_preview'): %>
                 <div class="attachment attachment--row">
                   <a class="attachment-name u-highlight" href="<%= App.Config.get('api_path') %>/ticket_attachment/<%= @article.ticket_id %>/<%= @article.id %>/<%= attachment.id %>?disposition=attachment" target="_blank" data-type="attachment"><%= attachment.filename %></a>
@@ -93,9 +93,12 @@
         <div class="article-meta-value">
           <%- @Icon(@article.type.name, 'article-meta-icon') %>
           <%- @T(@article.type.name) %>
-          <% if @article.preferences.links: %>
+          <% if @links: %>
-            <% for item in @article.preferences.links: %>
+            <% count = 0 %>
-              <a class="text-muted" href="<%- item.url %>" target="<%- item.target %>"><%- @T(item.name) %></a>
+            <% for link in @links: %>
+              <% if count > 0: %>|<% end %>
+              <a class="text-muted" href="<%- link.url %>" target="<%- link.target %>"><%- @T(link.name) %></a>
+              <% count =+ 1 %>
             <% end %>
           <% end %>
         </div>

app/models/channel/email_parser.rb

@@ -180,6 +180,7 @@ class Channel::EmailParser
         filename = 'message.html'
         headers_store = {
           'content-alternative' => true,
+          'original-format' => true,
         }
         if mail.mime_type
           headers_store['Mime-Type'] = mail.html_part.mime_type
@@ -225,6 +226,7 @@ class Channel::EmailParser
       # add body as attachment
       headers_store = {
         'content-alternative' => true,
+        'original-format' => true,
       }
       if mail.mime_type
         headers_store['Mime-Type'] = mail.mime_type