diff --git a/app/models/observer/ticket/escalation_calculation.rb b/app/models/observer/ticket/escalation_calculation.rb
index 62bf1ff56..b1b9eae9f 100644
--- a/app/models/observer/ticket/escalation_calculation.rb
+++ b/app/models/observer/ticket/escalation_calculation.rb
@@ -7,7 +7,7 @@ class Observer::Ticket::EscalationCalculation < ActiveRecord::Observer
   def after_update(record)
 
     # return if we run import mode
-    return if Setting.get('import_mode')
+    return if Setting.get('import_mode') && !Setting.get('import_igonre_sla')
 
     # prevent loops
     return if record[:escalation_calc]
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 5d7fb984f..19fa1d3cc 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -501,6 +501,11 @@ class Ticket < ApplicationModel
       self.first_response_in_min = diff.round
     end
 
+    # set time over sla
+    if sla_selected.first_response_time && self.first_response_in_min
+      self.first_response_diff_in_min = sla_selected.first_response_time - self.first_response_in_min
+    end
+
 #    # update time
 #    if sla_selected.close_time
 #      created_at = Time.parse(self.created_at.to_s)
@@ -525,6 +530,11 @@ class Ticket < ApplicationModel
       self.close_time_in_min = diff.round
     end
 
+    # set time over sla
+    if sla_selected.close_time && self.close_time_in_min
+      self.close_time_diff_in_min = sla_selected.close_time - self.close_time_in_min
+    end
+
     self.save
   end