Fixes #445 - Add bulk option to extended search

app/assets/javascripts/app/controllers/search.coffee

@@ -167,15 +167,110 @@ class App.Search extends App.Controller
       object = App[model].fullLocal(item.id)
       list.push object
     if model is 'Ticket'
+
+      openTicket = (id,e) =>
+        # open ticket via task manager to provide task with overview info
+        ticket = App.Ticket.findNative(id)
+        App.TaskManager.execute(
+          key:        "Ticket-#{ticket.id}"
+          controller: 'TicketZoom'
+          params:
+            ticket_id:   ticket.id
+            overview_id: @overview.id
+          show:       true
+        )
+        @navigate ticket.uiUrl()
+
+      checkbox = @permissionCheck('ticket.agent') ? true : false
+
+      callbackCheckbox = (id, checked, e) =>
+        if @shouldShowBulkForm()
+          @bulkForm.render()
+          @bulkForm.show()
+        else
+          @bulkForm.hide()
+
+        if @lastChecked && e.shiftKey
+          # check items in a row
+          currentItem = $(e.currentTarget).parents('.item')
+          lastCheckedItem = $(@lastChecked).parents('.item')
+          items = currentItem.parent().children()
+
+          if currentItem.index() > lastCheckedItem.index()
+            # current item is below last checked item
+            startId = lastCheckedItem.index()
+            endId = currentItem.index()
+          else
+            # current item is above last checked item
+            startId = currentItem.index()
+            endId = lastCheckedItem.index()
+
+          items.slice(startId+1, endId).find('[name="bulk"]').prop('checked', (-> !@checked))
+
+        @lastChecked = e.currentTarget
+
       ticket_ids = []
       for item in localList
         ticket_ids.push item.id
+      localeEl = @$('.js-content')
       @table = new App.TicketList(
-        tableId:   "find_#{model}"
+        tableId:    "find_#{model}"
-        el:         @$('.js-content')
+        el:         localeEl
         columns:    [ 'number', 'title', 'customer', 'group', 'owner', 'created_at' ]
         ticket_ids: ticket_ids
         radio:      false
+        checkbox:   checkbox
+        bindRow:
+          events:
+            'click': openTicket
+        bindCheckbox:
+          events:
+            'click': callbackCheckbox
+          select_all: callbackCheckbox
+      )
+
+      updateSearch = =>
+        callback = =>
+          @search(true)
+        @delay(callback, 100)
+
+      @bulkForm = new App.TicketBulkForm(
+        holder: localeEl
+        view: @view
+        callback: updateSearch
+        noSidebar: true
+      )
+
+      # start bulk action observ
+      @el.append(@bulkForm.el)
+      localElement = @$('.js-content')
+      if localElement.find('input[name="bulk"]:checked').length isnt 0
+        @bulkForm.show()
+
+      # show/hide bulk action
+      localElement.delegate('input[name="bulk"], input[name="bulk_all"]', 'change', (e) =>
+        if @shouldShowBulkForm()
+          @bulkForm.show()
+        else
+          @bulkForm.hide()
+          @bulkForm.reset()
+      )
+
+      # deselect bulk_all if one item is uncheck observ
+      localElement.delegate('[name="bulk"]', 'change', (e) ->
+        bulkAll = localElement.find('[name="bulk_all"]')
+        checkedCount = localElement.find('input[name="bulk"]:checked').length
+        checkboxCount = localElement.find('input[name="bulk"]').length
+        if checkedCount is 0
+          bulkAll.prop('indeterminate', false)
+          bulkAll.prop('checked', false)
+        else
+          if checkedCount is checkboxCount
+            bulkAll.prop('indeterminate', false)
+            bulkAll.prop('checked', true)
+          else
+            bulkAll.prop('checked', false)
+            bulkAll.prop('indeterminate', true)
       )
     else
       openObject = (id,e) =>
@@ -202,6 +297,18 @@ class App.Search extends App.Controller
   updateFilledClass: ->
     @searchInput.toggleClass 'is-empty', !@searchInput.val()
 
+  shouldShowBulkForm: =>
+    items = @$('table').find('input[name="bulk"]:checked')
+    return false if items.length == 0
+
+    ticket_ids        = _.map(items, (el) -> $(el).val() )
+    ticket_group_ids  = _.map(App.Ticket.findAll(ticket_ids), (ticket) -> ticket.group_id)
+    ticket_group_ids  = _.uniq(ticket_group_ids)
+    allowed_group_ids = App.User.find(@Session.get('id')).allGroupIds('change')
+    allowed_group_ids = _.map(allowed_group_ids, (id_string) -> parseInt(id_string, 10) )
+    _.every(ticket_group_ids, (id) -> id in allowed_group_ids)
+
+
 class Router extends App.ControllerPermanent
   constructor: (params) ->
     super

app/assets/javascripts/app/controllers/ticket_overview.coffee

@@ -1,47 +1,3 @@
-ValidUsersForTicketSelectionMethods =
-  validUsersForTicketSelection: ->
-    items = $('.content.active .table-overview .table').find('[name="bulk"]:checked')
-
-    # we want to display all users for which we can assign the tickets directly
-    # for this we need to get the groups of all selected tickets
-    # after we got those we need to check which users are available in all groups
-    # users that are not in all groups can't get the tickets assigned
-    ticket_ids       = _.map(items, (el) -> $(el).val() )
-    ticket_group_ids = _.map(App.Ticket.findAll(ticket_ids), (ticket) -> ticket.group_id)
-    users            = @usersInGroups(ticket_group_ids)
-
-    # get the list of possible groups for the current user
-    # from the TicketCreateCollection
-    # (filled for e.g. the TicketCreation or TicketZoom assignment)
-    # and order them by name
-    group_ids     = _.keys(@formMeta?.dependencies?.group_id)
-    groups        = App.Group.findAll(group_ids)
-    groups_sorted = _.sortBy(groups, (group) -> group.name)
-
-    # get the number of visible users per group
-    # from the TicketCreateCollection
-    # (filled for e.g. the TicketCreation or TicketZoom assignment)
-    for group in groups
-      group.valid_users_count = @formMeta?.dependencies?.group_id?[group.id]?.owner_id.length || 0
-
-    {
-      users: users
-      groups: groups_sorted
-    }
-
-  usersInGroups: (group_ids) ->
-    ids_by_group = _.chain(@formMeta?.dependencies?.group_id)
-      .pick(group_ids)
-      .values()
-      .map( (e) -> e.owner_id)
-      .value()
-
-    # Underscore's intersection doesn't work when chained
-    ids_in_all_groups = _.intersection(ids_by_group...)
-
-    users = App.User.findAll(ids_in_all_groups)
-    _.sortBy(users, (user) -> user.firstname)
-
 class App.TicketOverview extends App.Controller
   className: 'overviews'
   activeFocus: 'nav'
@@ -69,7 +25,7 @@ class App.TicketOverview extends App.Controller
     'mouseenter .js-batch-hover-target': 'highlightBatchEntry'
     'mouseleave .js-batch-hover-target': 'unhighlightBatchEntry'
 
-  @include ValidUsersForTicketSelectionMethods
+  @include App.ValidUsersForTicketSelectionMethods
 
   constructor: ->
     super
@@ -1280,18 +1236,19 @@ class Table extends App.Controller
 
     @renderPopovers()
 
-    @bulkForm = new BulkForm(
+    @bulkForm = new App.TicketBulkForm(
       holder: @el
       view: @view
     )
 
     # start bulk action observ
     @el.append(@bulkForm.el)
-    if @$('.table-overview').find('input[name="bulk"]:checked').length isnt 0
+    localElement = @$('.table-overview')
+    if localElement.find('input[name="bulk"]:checked').length isnt 0
       @bulkForm.show()
 
     # show/hide bulk action
-    @$('.table-overview').delegate('input[name="bulk"], input[name="bulk_all"]', 'change', (e) =>
+    localElement.delegate('input[name="bulk"], input[name="bulk_all"]', 'change', (e) =>
       if @shouldShowBulkForm()
         @bulkForm.show()
       else
@@ -1300,10 +1257,10 @@ class Table extends App.Controller
     )
 
     # deselect bulk_all if one item is uncheck observ
-    @$('.table-overview').delegate('[name="bulk"]', 'change', (e) =>
+    localElement.delegate('[name="bulk"]', 'change', (e) ->
-      bulkAll = @$('.table-overview').find('[name="bulk_all"]')
+      bulkAll = localElement.find('[name="bulk_all"]')
-      checkedCount = @$('.table-overview').find('input[name="bulk"]:checked').length
+      checkedCount = localElement.find('input[name="bulk"]:checked').length
-      checkboxCount = @$('.table-overview').find('input[name="bulk"]').length
+      checkboxCount = localElement.find('input[name="bulk"]').length
       if checkedCount is 0
         bulkAll.prop('indeterminate', false)
         bulkAll.prop('checked', false)
@@ -1362,281 +1319,6 @@ class Table extends App.Controller
       onCloseCallback: @keyboardOn
     )
 
-class BulkForm extends App.Controller
-  className: 'bulkAction hide'
-
-  events:
-    'submit form':       'submit'
-    'click .js-submit':  'submit'
-    'click .js-confirm': 'confirm'
-    'click .js-cancel':  'reset'
-
-  @include ValidUsersForTicketSelectionMethods
-
-  constructor: ->
-    super
-
-    @configure_attributes_ticket = []
-    used_attributes = ['state_id', 'pending_time', 'priority_id', 'group_id', 'owner_id']
-    attributesClean = App.Ticket.attributesGet('edit')
-    for attributeName, attribute of attributesClean
-      if _.contains(used_attributes, attributeName)
-        localAttribute = clone(attribute)
-        localAttribute.nulloption = true
-        localAttribute.default = ''
-        localAttribute.null = true
-        @configure_attributes_ticket.push localAttribute
-
-    time_attribute = _.findWhere(@configure_attributes_ticket, {'name': 'pending_time'})
-    if time_attribute
-      time_attribute.orientation = 'top'
-      time_attribute.disableScroll = true
-
-    @holder = @options.holder
-    @visible = false
-
-    load = (data) =>
-      App.Collection.loadAssets(data.assets)
-      @formMeta = data.form_meta
-      @render()
-    @bindId = App.TicketCreateCollection.bind(load)
-
-  release: =>
-    App.TicketCreateCollection.unbind(@bindId)
-
-  render: ->
-    @el.css('right', App.Utils.getScrollBarWidth())
-
-    @html(App.view('agent_ticket_view/bulk')())
-
-    handlers = @Config.get('TicketZoomFormHandler')
-
-    for attribute in @configure_attributes_ticket
-      continue if attribute.name != 'owner_id'
-      {users, groups} = @validUsersForTicketSelection()
-      options = _.map(users, (user) -> {value: user.id, name: user.displayName()} )
-      attribute.possible_groups_owners = options
-
-    new App.ControllerForm(
-      el: @$('#form-ticket-bulk')
-      model:
-        configure_attributes: @configure_attributes_ticket
-        className:            'create'
-        labelClass:           'input-group-addon'
-      handlersConfig: handlers
-      params:     {}
-      filter:     @formMeta.filter
-      formMeta:   @formMeta
-      noFieldset: true
-    )
-
-    new App.ControllerForm(
-      el: @$('#form-ticket-bulk-comment')
-      model:
-        configure_attributes: [{ name: 'body', display: 'Comment', tag: 'textarea', rows: 4, null: true, upload: false, item_class: 'flex' }]
-        className:            'create'
-        labelClass:           'input-group-addon'
-      noFieldset: true
-    )
-
-    @confirm_attributes = [
-      { name: 'type_id',  display: 'Type',       tag: 'select', multiple: false, null: true, relation: 'TicketArticleType', filter: @articleTypeFilter, default: '9', translate: true, class: 'medium' }
-      { name: 'internal', display: 'Visibility', tag: 'select', null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: '', default: false }
-    ]
-
-    new App.ControllerForm(
-      el: @$('#form-ticket-bulk-typeVisibility')
-      model:
-        configure_attributes: @confirm_attributes
-        className:            'create'
-        labelClass:           'input-group-addon'
-      noFieldset: true
-    )
-
-  articleTypeFilter: (items) ->
-    for item in items
-      if item.name is 'note'
-        return [item]
-    items
-
-  confirm: =>
-    @$('.js-action-step').addClass('hide')
-    @$('.js-confirm-step').removeClass('hide')
-
-    @makeSpaceForTableRows()
-
-    # need a delay because of the click event
-    setTimeout ( => @$('.textarea.form-group textarea').focus() ), 0
-
-  reset: =>
-    @cancel()
-
-    if @visible
-      @makeSpaceForTableRows()
-
-  cancel: =>
-    @$('.js-action-step').removeClass('hide')
-    @$('.js-confirm-step').addClass('hide')
-
-  show: =>
-    @el.removeClass('hide')
-    @visible = true
-    @makeSpaceForTableRows()
-
-  hide: =>
-    @el.addClass('hide')
-    @visible = false
-    @removeSpaceForTableRows()
-
-  makeSpaceForTableRows: =>
-    height = @el.height()
-    scrollParent = @holder.scrollParent()
-    isScrolledToBottom = scrollParent.prop('scrollHeight') is scrollParent.scrollTop() + scrollParent.outerHeight()
-
-    @holder.css('margin-bottom', height)
-
-    if isScrolledToBottom
-      scrollParent.scrollTop scrollParent.prop('scrollHeight') - scrollParent.outerHeight()
-
-  removeSpaceForTableRows: =>
-    @holder.css('margin-bottom', 0)
-
-  ticketMergeParams: (params) ->
-    ticketUpdate = {}
-    for item of params
-      if params[item] != '' && params[item] != null
-        ticketUpdate[item] = params[item]
-
-    # in case if a group is selected, set also the selected owner (maybe nobody)
-    if params.group_id != '' && params.group_id != null
-      ticketUpdate.owner_id = params.owner_id
-    ticketUpdate
-
-  submit: (e) =>
-    e.preventDefault()
-
-    @bulkCount = @holder.find('.table-overview').find('[name="bulk"]:checked').length
-
-    if @bulkCount is 0
-      App.Event.trigger('notify', {
-        type: 'error'
-        msg: App.i18n.translateContent('At least one object must be selected.')
-      })
-      return
-
-    ticket_ids = []
-    @holder.find('.table-overview').find('[name="bulk"]:checked').each( (index, element) ->
-      ticket_id = $(element).val()
-      ticket_ids.push ticket_id
-    )
-
-    params = @formParam(e.target)
-
-    for ticket_id in ticket_ids
-      ticket = App.Ticket.find(ticket_id)
-
-      ticketUpdate = @ticketMergeParams(params)
-      ticket.load(ticketUpdate)
-
-      # if title is empty - ticket can't processed, set ?
-      if _.isEmpty(ticket.title)
-        ticket.title = '-'
-
-      # validate ticket
-      errors = ticket.validate(
-        screen: 'edit'
-      )
-      if errors
-        @log 'error', 'update', errors
-        errorString = ''
-        for key, error of errors
-          errorString += "#{key}: #{error}"
-
-        @formValidate(
-          form:   e.target
-          errors: errors
-          screen: 'edit'
-        )
-
-        App.Event.trigger('notify', {
-          type: 'error'
-          msg: App.i18n.translateContent('Bulk action stopped %s!', errorString)
-        })
-        @cancel()
-        return
-
-    @bulkCountIndex = 0
-    for ticket_id in ticket_ids
-      ticket = App.Ticket.find(ticket_id)
-
-      # update ticket
-      ticketUpdate = @ticketMergeParams(params)
-
-      # validate article
-      if params['body']
-        article = new App.TicketArticle
-        params.from      = @Session.get().displayName()
-        params.ticket_id = ticket.id
-        params.form_id   = @form_id
-
-        sender           = App.TicketArticleSender.findByAttribute('name', 'Agent')
-        type             = App.TicketArticleType.find(params['type_id'])
-        params.sender_id = sender.id
-
-        if !params['internal']
-          params['internal'] = false
-
-        @log 'notice', 'update article', params, sender
-        article.load(params)
-        errors = article.validate()
-        if errors
-          @log 'error', 'update article', errors
-          @formEnable(e)
-          return
-
-      ticket.load(ticketUpdate)
-
-      # if title is empty - ticket can't processed, set ?
-      if _.isEmpty(ticket.title)
-        ticket.title = '-'
-
-      @saveTicketArticle(ticket, article)
-
-    @holder.find('.table-overview').find('[name="bulk"]:checked').prop('checked', false)
-    App.Event.trigger('notify', {
-      type: 'success'
-      msg: App.i18n.translateContent('Bulk action executed!')
-    })
-
-  saveTicketArticle: (ticket, article) =>
-    ticket.save(
-      done: (r) =>
-        @bulkCountIndex++
-
-        # reset form after save
-        if article
-          article.save(
-            fail: (r) =>
-              @log 'error', 'update article', r
-          )
-
-        # refresh view after all tickets are proceeded
-        if @bulkCountIndex == @bulkCount
-          @render()
-          @hide()
-
-          # fetch overview data again
-          App.Event.trigger('overview:fetch')
-
-      fail: (r) =>
-        @bulkCountIndex++
-        @log 'error', 'update ticket', r
-        App.Event.trigger 'notify', {
-          type: 'error'
-          msg: App.i18n.translateContent('Can\'t update Ticket %s!', ticket.number)
-        }
-    )
-
 
 class App.OverviewSettings extends App.ControllerModal
   buttonClose: true

app/assets/javascripts/app/controllers/widget/ticket_bulk_form.coffee

@@ -0,0 +1,278 @@
+class App.TicketBulkForm extends App.Controller
+  className: 'bulkAction hide'
+
+  events:
+    'submit form':       'submit'
+    'click .js-submit':  'submit'
+    'click .js-confirm': 'confirm'
+    'click .js-cancel':  'reset'
+
+  @include App.ValidUsersForTicketSelectionMethods
+
+  constructor: ->
+    super
+
+    @configure_attributes_ticket = []
+
+    used_attributes = ['state_id', 'pending_time', 'priority_id', 'group_id', 'owner_id']
+    attributesClean = App.Ticket.attributesGet('edit')
+    for attributeName, attribute of attributesClean
+      if _.contains(used_attributes, attributeName)
+        localAttribute = clone(attribute)
+        localAttribute.nulloption = true
+        localAttribute.default = ''
+        localAttribute.null = true
+        @configure_attributes_ticket.push localAttribute
+
+
+    time_attribute = _.findWhere(@configure_attributes_ticket, {'name': 'pending_time'})
+    if time_attribute
+      time_attribute.orientation = 'top'
+      time_attribute.disableScroll = true
+
+    @holder = @options.holder
+    @visible = false
+
+    load = (data) =>
+      App.Collection.loadAssets(data.assets)
+      @formMeta = data.form_meta
+      @render()
+    @bindId = App.TicketCreateCollection.bind(load)
+
+  release: =>
+    App.TicketCreateCollection.unbind(@bindId)
+
+  render: ->
+    @el.css('right', App.Utils.getScrollBarWidth())
+    @el.addClass('no-sidebar') if @noSidebar
+
+    @html(App.view('agent_ticket_view/bulk')())
+
+    handlers = @Config.get('TicketZoomFormHandler')
+
+    for attribute in @configure_attributes_ticket
+      continue if attribute.name != 'owner_id'
+      {users, groups} = @validUsersForTicketSelection()
+      options = _.map(users, (user) -> {value: user.id, name: user.displayName()} )
+      attribute.possible_groups_owners = options
+
+    new App.ControllerForm(
+      el: @$('#form-ticket-bulk')
+      model:
+        configure_attributes: @configure_attributes_ticket
+        className:            'create'
+        labelClass:           'input-group-addon'
+      handlersConfig: handlers
+      params:     {}
+      filter:     @formMeta.filter
+      formMeta:   @formMeta
+      noFieldset: true
+    )
+
+    new App.ControllerForm(
+      el: @$('#form-ticket-bulk-comment')
+      model:
+        configure_attributes: [{ name: 'body', display: 'Comment', tag: 'textarea', rows: 4, null: true, upload: false, item_class: 'flex' }]
+        className:            'create'
+        labelClass:           'input-group-addon'
+      noFieldset: true
+    )
+
+    @confirm_attributes = [
+      { name: 'type_id',  display: 'Type',       tag: 'select', multiple: false, null: true, relation: 'TicketArticleType', filter: @articleTypeFilter, default: '9', translate: true, class: 'medium' }
+      { name: 'internal', display: 'Visibility', tag: 'select', null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: '', default: false }
+    ]
+
+    new App.ControllerForm(
+      el: @$('#form-ticket-bulk-typeVisibility')
+      model:
+        configure_attributes: @confirm_attributes
+        className:            'create'
+        labelClass:           'input-group-addon'
+      noFieldset: true
+    )
+
+  articleTypeFilter: (items) ->
+    for item in items
+      if item.name is 'note'
+        return [item]
+    items
+
+  confirm: =>
+    @$('.js-action-step').addClass('hide')
+    @$('.js-confirm-step').removeClass('hide')
+
+    @makeSpaceForTableRows()
+
+    # need a delay because of the click event
+    setTimeout ( => @$('.textarea.form-group textarea').focus() ), 0
+
+  reset: =>
+    @cancel()
+
+    if @visible
+      @makeSpaceForTableRows()
+
+  cancel: =>
+    @$('.js-action-step').removeClass('hide')
+    @$('.js-confirm-step').addClass('hide')
+
+  show: =>
+    @el.removeClass('hide')
+    @visible = true
+    @makeSpaceForTableRows()
+
+  hide: =>
+    @el.addClass('hide')
+    @visible = false
+    @removeSpaceForTableRows()
+
+  makeSpaceForTableRows: =>
+    height = @el.height()
+    scrollParent = @holder.scrollParent()
+    isScrolledToBottom = scrollParent.prop('scrollHeight') is scrollParent.scrollTop() + scrollParent.outerHeight()
+
+    @holder.css('margin-bottom', height)
+
+    if isScrolledToBottom
+      scrollParent.scrollTop scrollParent.prop('scrollHeight') - scrollParent.outerHeight()
+
+  removeSpaceForTableRows: =>
+    @holder.css('margin-bottom', 0)
+
+  ticketMergeParams: (params) ->
+    ticketUpdate = {}
+    for item of params
+      if params[item] != '' && params[item] != null
+        ticketUpdate[item] = params[item]
+
+    # in case if a group is selected, set also the selected owner (maybe nobody)
+    if params.group_id != '' && params.group_id != null
+      ticketUpdate.owner_id = params.owner_id
+    ticketUpdate
+
+  submit: (e) =>
+    e.preventDefault()
+
+    @bulkCount = @holder.find('.table').find('[name="bulk"]:checked').length
+
+    if @bulkCount is 0
+      App.Event.trigger('notify', {
+        type: 'error'
+        msg: App.i18n.translateContent('At least one object must be selected.')
+      })
+      return
+
+    ticket_ids = []
+    @holder.find('.table').find('[name="bulk"]:checked').each( (index, element) ->
+      ticket_id = $(element).val()
+      ticket_ids.push ticket_id
+    )
+
+    params = @formParam(e.target)
+
+    for ticket_id in ticket_ids
+      ticket = App.Ticket.find(ticket_id)
+
+      ticketUpdate = @ticketMergeParams(params)
+      ticket.load(ticketUpdate)
+
+      # if title is empty - ticket can't processed, set ?
+      if _.isEmpty(ticket.title)
+        ticket.title = '-'
+
+      # validate ticket
+      errors = ticket.validate(
+        screen: 'edit'
+      )
+      if errors
+        @log 'error', 'update', errors
+        errorString = ''
+        for key, error of errors
+          errorString += "#{key}: #{error}"
+
+        @formValidate(
+          form:   e.target
+          errors: errors
+          screen: 'edit'
+        )
+
+        App.Event.trigger('notify', {
+          type: 'error'
+          msg: App.i18n.translateContent('Bulk action stopped %s!', errorString)
+        })
+        @cancel()
+        return
+
+    @bulkCountIndex = 0
+    for ticket_id in ticket_ids
+      ticket = App.Ticket.find(ticket_id)
+
+      # update ticket
+      ticketUpdate = @ticketMergeParams(params)
+
+      # validate article
+      if params['body']
+        article = new App.TicketArticle
+        params.from      = @Session.get().displayName()
+        params.ticket_id = ticket.id
+        params.form_id   = @form_id
+
+        sender           = App.TicketArticleSender.findByAttribute('name', 'Agent')
+        type             = App.TicketArticleType.find(params['type_id'])
+        params.sender_id = sender.id
+
+        if !params['internal']
+          params['internal'] = false
+
+        @log 'notice', 'update article', params, sender
+        article.load(params)
+        errors = article.validate()
+        if errors
+          @log 'error', 'update article', errors
+          @formEnable(e)
+          return
+
+      ticket.load(ticketUpdate)
+
+      # if title is empty - ticket can't processed, set ?
+      if _.isEmpty(ticket.title)
+        ticket.title = '-'
+
+      @saveTicketArticle(ticket, article)
+
+    @holder.find('.table').find('[name="bulk"]:checked').prop('checked', false)
+    App.Event.trigger('notify', {
+      type: 'success'
+      msg: App.i18n.translateContent('Bulk action executed!')
+    })
+
+  saveTicketArticle: (ticket, article) =>
+    ticket.save(
+      done: (r) =>
+        @bulkCountIndex++
+
+        # reset form after save
+        if article
+          article.save(
+            fail: (r) =>
+              @log 'error', 'update article', r
+          )
+
+        # refresh view after all tickets are proceeded
+        if @bulkCountIndex == @bulkCount
+          @render()
+          @hide()
+
+          # fetch overview data again
+          App.Event.trigger('overview:fetch')
+
+      fail: (r) =>
+        @bulkCountIndex++
+        @log 'error', 'update ticket', r
+        App.Event.trigger 'notify', {
+          type: 'error'
+          msg: App.i18n.translateContent('Can\'t update Ticket %s!', ticket.number)
+        }
+    )
+

app/assets/javascripts/app/controllers/widget/ticket_list.coffee

@@ -117,11 +117,13 @@ class App.TicketList extends App.Controller
       overview: @columns || [ 'number', 'title', 'customer', 'group', 'created_at' ]
       model:    App.Ticket
       objects:  list
+      checkbox: @checkbox
       #bindRow:
       #  events:
       #    'click': openTicket
       callbackHeader: callbackHeader
       callbackAttributes: callbackAttributes
+      bindCheckbox: @bindCheckbox
       radio: @radio
     )
 

app/assets/javascripts/app/lib/app_post/global_search.coffee

@@ -11,7 +11,7 @@ class App.GlobalSearch extends App.Controller
     query = params.query
     # use cache for search result
     currentTime = new Date
-    if @searchResultCache[query] && @searchResultCache[query].time > currentTime.setSeconds(currentTime.getSeconds() - 20)
+    if !params.force && @searchResultCache[query] && @searchResultCache[query].time > currentTime.setSeconds(currentTime.getSeconds() - 20)
       if @ajaxRequestId
         App.Ajax.abort(@ajaxRequestId)
       @ajaxStart(params)

app/assets/javascripts/app/lib/mixins/valid_users_for_ticket_selection_methods.coffee

@@ -0,0 +1,43 @@
+App.ValidUsersForTicketSelectionMethods =
+  validUsersForTicketSelection: ->
+    items = $('.content.active .table-overview .table').find('[name="bulk"]:checked')
+
+    # we want to display all users for which we can assign the tickets directly
+    # for this we need to get the groups of all selected tickets
+    # after we got those we need to check which users are available in all groups
+    # users that are not in all groups can't get the tickets assigned
+    ticket_ids       = _.map(items, (el) -> $(el).val() )
+    ticket_group_ids = _.map(App.Ticket.findAll(ticket_ids), (ticket) -> ticket.group_id)
+    users            = @usersInGroups(ticket_group_ids)
+
+    # get the list of possible groups for the current user
+    # from the TicketCreateCollection
+    # (filled for e.g. the TicketCreation or TicketZoom assignment)
+    # and order them by name
+    group_ids     = _.keys(@formMeta?.dependencies?.group_id)
+    groups        = App.Group.findAll(group_ids)
+    groups_sorted = _.sortBy(groups, (group) -> group.name)
+
+    # get the number of visible users per group
+    # from the TicketCreateCollection
+    # (filled for e.g. the TicketCreation or TicketZoom assignment)
+    for group in groups
+      group.valid_users_count = @formMeta?.dependencies?.group_id?[group.id]?.owner_id.length || 0
+
+    {
+      users: users
+      groups: groups_sorted
+    }
+
+  usersInGroups: (group_ids) ->
+    ids_by_group = _.chain(@formMeta?.dependencies?.group_id)
+      .pick(group_ids)
+      .values()
+      .map( (e) -> e.owner_id)
+      .value()
+
+    # Underscore's intersection doesn't work when chained
+    ids_in_all_groups = _.intersection(ids_by_group...)
+
+    users = App.User.findAll(ids_in_all_groups)
+    _.sortBy(users, (user) -> user.firstname)

app/assets/stylesheets/zammad.scss

@@ -3835,6 +3835,15 @@ footer {
     min-width: $minWidth - $sidebarWidth;
   }
 
+  &.no-sidebar {
+    @include bidi-style(left, $navigationWidth, right, 0);
+    min-width: $minWidth - $navigationWidth;
+
+    @include small-desktop {
+      min-width: $minWidth;
+    }
+  }
+
   @include phone {
     @include bidi-style(left, $mobileNavigationWidth, right, 0);
     min-width: 0;

spec/system/search_spec.rb

@@ -2,7 +2,12 @@
 
 require 'rails_helper'
 
-RSpec.describe 'Search', type: :system, searchindex: true do
+RSpec.describe 'Search', type: :system, authenticated: true, searchindex: true do
+  let(:users_group) { Group.find_by(name: 'Users') }
+  let(:ticket_1) { create(:ticket, title: 'Testing Ticket 1', group: users_group) }
+  let(:ticket_2) { create(:ticket, title: 'Testing Ticket 2', group: users_group) }
+  let(:note) { 'Test note' }
+
   before do
     configure_elasticsearch(required: true, rebuild: true)
   end
@@ -13,7 +18,107 @@ RSpec.describe 'Search', type: :system, searchindex: true do
     click_on 'Show Search Details'
 
     within '#navigation .tasks a[data-key=Search]' do
-      expect(page).to have_text '"Welcome"'
+      expect(page).to have_content '"Welcome"'
+    end
+  end
+
+  context 'with ticket search result' do
+    before do
+      ticket_1 && ticket_2 && rebuild_searchindex
+
+      fill_in id: 'global-search', with: 'Testing'
+      click_on 'Show Search Details'
+
+      find('[data-tab-content=Ticket]').click
+    end
+
+    context 'checkbox' do
+      it 'has checkbox for each ticket records' do
+        within '.detail-search table.table' do
+          expect(page).to have_xpath(".//td[contains(@class, 'js-checkbox-field')]//input[@type='checkbox']", visible: :all, minimum: 2)
+        end
+      end
+
+      it 'has select all checkbox' do
+        within '.detail-search table.table' do
+          expect(page).to have_xpath(".//th//input[@type='checkbox' and @name='bulk_all']", visible: :all, count: 1)
+        end
+      end
+
+      it 'shows bulkform when checkbox is checked' do
+        within '.detail-search table.table' do
+          find("tr[data-id='#{ticket_1.id}']").check('bulk', allow_label_click: true)
+        end
+
+        expect(page).to have_selector('.bulkAction.no-sidebar')
+          .and have_no_selector('.bulkAction.no-sidebar.hide', visible: :all)
+      end
+
+      it 'shows bulkform when all checkbox is checked' do
+        within '.detail-search table.table' do
+          find('th.table-checkbox').check('bulk_all', allow_label_click: true)
+        end
+
+        expect(page).to have_selector('.bulkAction.no-sidebar')
+          .and have_no_selector('.bulkAction.no-sidebar.hide', visible: :all)
+      end
+
+      it 'hides bulkform when checkbox is unchecked' do
+        within '.detail-search table.table' do
+          find('th.table-checkbox').check('bulk_all', allow_label_click: true)
+
+          all('.js-tableBody tr.item').each { |row| row.uncheck('bulk', allow_label_click: true) }
+        end
+
+        expect(page).to have_selector('.bulkAction.no-sidebar.hide', visible: :hide)
+      end
+    end
+
+    context 'with bulkform activated' do
+      before do
+        find('th.table-checkbox').check('bulk_all', allow_label_click: true)
+      end
+
+      it 'has group label' do
+        within '.bulkAction .bulkAction-form' do
+          expect(page).to have_content 'GROUP'
+        end
+      end
+
+      it 'has owner label' do
+        within '.bulkAction .bulkAction-form' do
+          expect(page).to have_content 'OWNER'
+        end
+      end
+
+      it 'has state label' do
+        within '.bulkAction .bulkAction-form' do
+          expect(page).to have_content 'STATE'
+        end
+      end
+
+      it 'has priority label' do
+        within '.bulkAction .bulkAction-form' do
+          expect(page).to have_content 'PRIORITY'
+        end
+      end
+    end
+
+    context 'bulk note' do
+      before { current_window.resize_to(1300, 1040) }
+
+      it 'adds note to selected ticket' do
+        within :active_content do
+          find("tr[data-id='#{ticket_1.id}']").check('bulk', allow_label_click: true)
+          click '.js-confirm'
+          find('.js-confirm-step textarea').fill_in with: note
+          click '.js-submit'
+        end
+
+        expect do
+          wait(10, interval: 0.1).until { ticket_1.articles.last&.body == note }
+        end.not_to raise_error
+      end
     end
   end