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Martin Edenhofer
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== Welcome to Zammad
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Zammad is a web based open source helpdesk/ticket system with many features
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to manage customer telephone calls and e-mails. It is distributed under the
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GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
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Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and
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want to answer them with a team of agents? You're going to love Zammad!
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== Feature List
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* TBD 1
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* TBD 2
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== Getting Started
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1. Install Zammad on your system
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<tt>tar -xzvf zammad-1.0.1.tar.gz</tt>
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2. Install all dependencies
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<tt>cd zammad</tt>
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<tt>bundle install</tt>
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3. Configure your databases (if needed)
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4. Initialize your databse
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<tt>rake db:migrate</tt>
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<tt>rake db:seed</tt>
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5. Change directory to <tt>zammad</tt> and start the web server:
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<tt>cd zammad; rails server</tt>
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6. Go to http://localhost:3000/app and you'll see:
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"Welcome to Zammad!"
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* The Getting Started Guide: http://guides.zammd.org/getting_started.html
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== Description of Contents
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The default directory structure of Zammad:
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|-- app
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| |-- assets
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| |-- images
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| |-- javascripts
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| `-- stylesheets
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| |-- controllers
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| |-- helpers
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| |-- mailers
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| |-- models
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| `-- views
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| `-- layouts
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|-- config
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| |-- environments
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| |-- initializers
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| `-- locales
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|-- db
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|-- doc
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|-- lib
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| `-- tasks
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|-- log
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|-- public
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|-- script
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|-- test
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| |-- fixtures
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| |-- functional
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| |-- integration
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| |-- performance
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| `-- unit
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|-- tmp
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| |-- cache
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| |-- pids
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| |-- sessions
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| `-- sockets
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`-- vendor
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|-- assets
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`-- stylesheets
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`-- plugins
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app
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Holds all the code that's specific to this particular application.
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app/assets
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Contains subdirectories for images, stylesheets, and JavaScript files.
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app/controllers
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Holds controllers that should be named like weblogs_controller.rb for
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automated URL mapping. All controllers should descend from
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ApplicationController which itself descends from ActionController::Base.
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app/models
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Holds models that should be named like post.rb. Models descend from
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ActiveRecord::Base by default.
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app/views
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Holds the template files for the view that should be named like
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weblogs/index.html.erb for the WeblogsController#index action. All views use
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eRuby syntax by default.
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app/views/layouts
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Holds the template files for layouts to be used with views. This models the
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common header/footer method of wrapping views. In your views, define a layout
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using the <tt>layout :default</tt> and create a file named default.html.erb.
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Inside default.html.erb, call <% yield %> to render the view using this
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layout.
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app/helpers
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Holds view helpers that should be named like weblogs_helper.rb. These are
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generated for you automatically when using generators for controllers.
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Helpers can be used to wrap functionality for your views into methods.
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config
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Configuration files for the Rails environment, the routing map, the database,
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and other dependencies.
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db
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Contains the database schema in schema.rb. db/migrate contains all the
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sequence of Migrations for your schema.
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doc
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This directory is where your application documentation will be stored when
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generated using <tt>rake doc:app</tt>
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lib
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Application specific libraries. Basically, any kind of custom code that
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doesn't belong under controllers, models, or helpers. This directory is in
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the load path.
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public
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The directory available for the web server. Also contains the dispatchers and the
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default HTML files. This should be set as the DOCUMENT_ROOT of your web
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server.
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script
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Helper scripts for automation and generation.
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test
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Unit and functional tests along with fixtures. When using the rails generate
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command, template test files will be generated for you and placed in this
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directory.
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vendor
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External libraries that the application depends on. Also includes the plugins
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subdirectory. If the app has frozen rails, those gems also go here, under
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vendor/rails/. This directory is in the load path.
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