Added out of office detection for zimbra.

app/models/channel/filter/out_of_office_check.rb

@@ -7,11 +7,22 @@ module Channel::Filter::OutOfOfficeCheck
     mail[ 'x-zammad-out-of-office'.to_sym ] = false
 
     # check ms out of office characteristics
-    return if !mail[ 'x-auto-response-suppress'.to_sym ]
+    if mail[ 'x-auto-response-suppress'.to_sym ]
-    return if mail[ 'x-auto-response-suppress'.to_sym ] !~ /all/i
+      return if mail[ 'x-auto-response-suppress'.to_sym ] !~ /all/i
-    return if !mail[ 'x-ms-exchange-inbox-rules-loop'.to_sym ]
+      return if !mail[ 'x-ms-exchange-inbox-rules-loop'.to_sym ]
 
-    mail[ 'x-zammad-out-of-office'.to_sym ] = true
+      mail[ 'x-zammad-out-of-office'.to_sym ] = true
+      return
+    end
+
+    # check zimbra out of office characteristics
+    if mail[ 'auto-submitted'.to_sym ]
+      return if mail[ 'auto-submitted'.to_sym ] !~ /vacation/i
+
+      mail[ 'x-zammad-out-of-office'.to_sym ] = true
+      return
+    end
 
   end
+
 end

test/unit/email_process_out_of_office_test.rb

@@ -3,10 +3,10 @@ require 'test_helper'
 
 class EmailProcessOutOfOfficeTest < ActiveSupport::TestCase
 
-  test 'process with out of office check' do
+  test 'process with out of office check - ms' do
 
     ticket = Ticket.create(
-      title: 'ooo check',
+      title: 'ooo check - ms',
       group: Group.lookup( name: 'Users'),
       customer_id: 2,
       state: Ticket::State.lookup( name: 'closed' ),
@@ -79,6 +79,84 @@ X-MS-Exchange-Inbox-Rules-Loop: aaa.bbb@example.com
 X-MS-TNEF-Correlator:
 x-exclaimer-md-config: 8c10826d-4052-4c5c-a8e8-e09011276827
 
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)
+    assert_equal(true, mail['x-zammad-out-of-office'.to_sym])
+    ticket = Ticket.find(ticket.id)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('closed', ticket.state.name)
+
+  end
+
+  test 'process with out of office check - zimbra' do
+
+    ticket = Ticket.create(
+      title: 'ooo check - zimbra',
+      group: Group.lookup( name: 'Users'),
+      customer_id: 2,
+      state: Ticket::State.lookup( name: 'closed' ),
+      priority: Ticket::Priority.lookup( name: '2 normal' ),
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    article = Ticket::Article.create(
+      ticket_id: ticket.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'ooo check',
+      message_id: '<20150830145601.30.608881@edenhofer.zammad.com>',
+      body: 'some message bounce check',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Agent').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    sleep 1
+
+    # exchange out of office example #1
+    email_raw_string = "From: me@example.com
+To: customer@example.com
+Subject: #{ticket.subject_build('some new subject 1')}
+Auto-Submitted: auto-replied (zimbra; vacation)
+Precedence: bulk
+X-Mailer: Zimbra 7.1.3_GA_3346
+
+Some Text"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)
+    assert_equal(true, mail['x-zammad-out-of-office'.to_sym])
+    ticket = Ticket.find(ticket.id)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('closed', ticket.state.name)
+
+   # normal follow up
+    email_raw_string = "From: me@example.com
+To: customer@example.com
+Subject: #{ticket.subject_build('some new subject - none')}
+X-Mailer: Zimbra 7.1.3_GA_3346
+
+Some Text 2"
+
+    ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)
+    assert_equal(false, mail['x-zammad-out-of-office'.to_sym])
+    ticket = Ticket.find(ticket.id)
+    assert_equal(ticket.id, ticket_p.id)
+    assert_equal('open', ticket_p.state.name)
+
+    ticket = Ticket.find(ticket.id)
+    ticket.state = Ticket::State.lookup(name: 'closed')
+    ticket.save
+
+    # exchange out of office example #2
+    email_raw_string = "From: me@example.com
+To: customer@example.com
+Subject: #{ticket.subject_build('some new subject 2')}
+Auto-Submitted: auto-replied (zimbra; vacation)
+Precedence: bulk
+X-Mailer: Zimbra 7.1.3_GA_3346
+
 Some Text"
 
     ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)