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Added out of office detection for zimbra.

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This commit is contained in:
Martin Edenhofer 2015-09-22 19:39:17 +02:00
parent afb956ae00
commit dd444f63e0
2 changed files with 95 additions and 6 deletions
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19
app/models/channel/filter/out_of_office_check.rb
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@ -7,11 +7,22 @@ module Channel::Filter::OutOfOfficeCheck
mail[ 'x-zammad-out-of-office'.to_sym ] = false
# check ms out of office characteristics
return if !mail[ 'x-auto-response-suppress'.to_sym ]
return if mail[ 'x-auto-response-suppress'.to_sym ] !~ /all/i
return if !mail[ 'x-ms-exchange-inbox-rules-loop'.to_sym ]
if mail[ 'x-auto-response-suppress'.to_sym ]
return if mail[ 'x-auto-response-suppress'.to_sym ] !~ /all/i
return if !mail[ 'x-ms-exchange-inbox-rules-loop'.to_sym ]
mail[ 'x-zammad-out-of-office'.to_sym ] = true
mail[ 'x-zammad-out-of-office'.to_sym ] = true
return
end
# check zimbra out of office characteristics
if mail[ 'auto-submitted'.to_sym ]
return if mail[ 'auto-submitted'.to_sym ] !~ /vacation/i
mail[ 'x-zammad-out-of-office'.to_sym ] = true
return
end
end
end

82
test/unit/email_process_out_of_office_test.rb
View file

@ -3,10 +3,10 @@ require 'test_helper'
class EmailProcessOutOfOfficeTest < ActiveSupport::TestCase
test 'process with out of office check' do
test 'process with out of office check - ms' do
ticket = Ticket.create(
title: 'ooo check',
title: 'ooo check - ms',
group: Group.lookup( name: 'Users'),
customer_id: 2,
state: Ticket::State.lookup( name: 'closed' ),
@ -79,6 +79,84 @@ X-MS-Exchange-Inbox-Rules-Loop: aaa.bbb@example.com
X-MS-TNEF-Correlator:
x-exclaimer-md-config: 8c10826d-4052-4c5c-a8e8-e09011276827
Some Text"
ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)
assert_equal(true, mail['x-zammad-out-of-office'.to_sym])
ticket = Ticket.find(ticket.id)
assert_equal(ticket.id, ticket_p.id)
assert_equal('closed', ticket.state.name)
end
test 'process with out of office check - zimbra' do
ticket = Ticket.create(
title: 'ooo check - zimbra',
group: Group.lookup( name: 'Users'),
customer_id: 2,
state: Ticket::State.lookup( name: 'closed' ),
priority: Ticket::Priority.lookup( name: '2 normal' ),
updated_by_id: 1,
created_by_id: 1,
)
article = Ticket::Article.create(
ticket_id: ticket.id,
from: 'some_sender@example.com',
to: 'some_recipient@example.com',
subject: 'ooo check',
message_id: '<20150830145601.30.608881@edenhofer.zammad.com>',
body: 'some message bounce check',
internal: false,
sender: Ticket::Article::Sender.where(name: 'Agent').first,
type: Ticket::Article::Type.where(name: 'email').first,
updated_by_id: 1,
created_by_id: 1,
)
sleep 1
# exchange out of office example #1
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: #{ticket.subject_build('some new subject 1')}
Auto-Submitted: auto-replied (zimbra; vacation)
Precedence: bulk
X-Mailer: Zimbra 7.1.3_GA_3346
Some Text"
ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)
assert_equal(true, mail['x-zammad-out-of-office'.to_sym])
ticket = Ticket.find(ticket.id)
assert_equal(ticket.id, ticket_p.id)
assert_equal('closed', ticket.state.name)
# normal follow up
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: #{ticket.subject_build('some new subject - none')}
X-Mailer: Zimbra 7.1.3_GA_3346
Some Text 2"
ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)
assert_equal(false, mail['x-zammad-out-of-office'.to_sym])
ticket = Ticket.find(ticket.id)
assert_equal(ticket.id, ticket_p.id)
assert_equal('open', ticket_p.state.name)
ticket = Ticket.find(ticket.id)
ticket.state = Ticket::State.lookup(name: 'closed')
ticket.save
# exchange out of office example #2
email_raw_string = "From: me@example.com
To: customer@example.com
Subject: #{ticket.subject_build('some new subject 2')}
Auto-Submitted: auto-replied (zimbra; vacation)
Precedence: bulk
X-Mailer: Zimbra 7.1.3_GA_3346
Some Text"
ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process( {}, email_raw_string)