Follow up 5f2181d8a3 - Fixes #3757 - escaped 'Set fixed' workflows don't refresh set values on active ticket sessions.

app/assets/javascripts/app/controllers/ticket_zoom.coffee

@@ -200,10 +200,10 @@ class App.TicketZoom extends App.Controller
     formMeta   = data.form_meta
 
     # on the following states we want to rerender the ticket:
-    # - if the object attribute configuration has changed (attribute values, restrictions, filters)
+    # - if the object attribute configuration has changed (attribute values, dependecies, filters)
     # - if the user view has changed (agent/customer)
     # - if the ticket permission has changed (read/write/full)
-    if @view && ( !_.isEqual(@formMeta, formMeta) || @view isnt view || @readable isnt readable || @changeable isnt changeable || @fullable isnt fullable )
+    if @view && ( !_.isEqual(@formMeta.configure_attributes, formMeta.configure_attributes) || !_.isEqual(@formMeta.dependencies, formMeta.dependencies) || !_.isEqual(@formMeta.filter, formMeta.filter) || @view isnt view || @readable isnt readable || @changeable isnt changeable || @fullable isnt fullable )
       @renderDone = false
 
     @view       = view
@@ -214,6 +214,7 @@ class App.TicketZoom extends App.Controller
 
     # render page
     @render(local)
+    App.Event.trigger('ui::ticket::load', data)
 
   meta: =>
 

app/assets/javascripts/app/controllers/ticket_zoom/sidebar_ticket.coffee

@@ -5,6 +5,13 @@
 class Edit extends App.Controller
   constructor: (params) ->
     super
+    @controllerBind('ui::ticket::load', (data) =>
+      return if data.ticket_id.toString() isnt @ticket.id.toString()
+
+      @ticket   = App.Ticket.find(@ticket.id)
+      @formMeta = data.form_meta
+      @render()
+    )
     @render()
 
   render: =>
@@ -18,6 +25,9 @@ class Edit extends App.Controller
 
     if !_.isEmpty(taskState)
       defaults = _.extend(defaults, taskState)
+      # remove core workflow data because it should trigger a request to get data
+      # for the new ticket + eventually changed task state
+      @formMeta.core_workflow = undefined
 
     if followUpPossible == 'new_ticket' && ticketState != 'closed' ||
        followUpPossible != 'new_ticket' ||

spec/system/ticket/zoom_spec.rb

@@ -2134,4 +2134,63 @@ RSpec.describe 'Ticket zoom', type: :system do
       end
     end
   end
+
+  context 'Basic sidebar handling because of regressions in #3757' do
+    let(:ticket) { create(:ticket, group: Group.find_by(name: 'Users')) }
+
+    before do
+      visit "#ticket/zoom/#{ticket.id}"
+    end
+
+    it 'does show up the new priority' do
+      high_prio = Ticket::Priority.find_by(name: '3 high')
+      ticket.update(priority: high_prio)
+      wait(10, interval: 0.5).until { page.find("select[name='priority_id']").value == high_prio.id.to_s }
+      expect(page.find("select[name='priority_id']").value).to eq(high_prio.id.to_s)
+    end
+
+    it 'does show up the new state and pending time' do
+      pending_state = Ticket::State.find_by(name: 'pending reminder')
+      ticket.update(state: pending_state, pending_time: 1.day.from_now)
+      wait(10, interval: 0.5).until { page.find("select[name='state_id']").value == pending_state.id.to_s }
+      expect(page.find("select[name='state_id']").value).to eq(pending_state.id.to_s)
+      expect(page).to have_selector("div[data-name='pending_time']")
+    end
+
+    it 'does merge attributes with remote priority (ajax) and local state (user)' do
+      select 'closed', from: 'State'
+      high_prio = Ticket::Priority.find_by(name: '3 high')
+      closed_state = Ticket::State.find_by(name: 'closed')
+      ticket.update(priority: high_prio)
+      wait(10, interval: 0.5).until { page.find("select[name='priority_id']").value == high_prio.id.to_s }
+      expect(page.find("select[name='priority_id']").value).to eq(high_prio.id.to_s)
+      expect(page.find("select[name='state_id']").value).to eq(closed_state.id.to_s)
+    end
+
+    context 'when 2 users are in 2 different tickets' do
+      let(:ticket2) { create(:ticket, group: Group.find_by(name: 'Users')) }
+      let(:agent2) { create(:agent, password: 'test', groups: [Group.find_by(name: 'Users')]) }
+
+      before do
+        using_session(:second_browser) do
+          login(
+            username: agent2.login,
+            password: 'test',
+          )
+          visit "#ticket/zoom/#{ticket.id}"
+          visit "#ticket/zoom/#{ticket2.id}"
+        end
+      end
+
+      it 'does not make any changes to the second browser ticket' do
+        closed_state = Ticket::State.find_by(name: 'closed')
+        select 'closed', from: 'State'
+        find('.js-submit').click
+        using_session(:second_browser) do
+          sleep 3
+          expect(page.find("select[name='state_id']").value).not_to eq(closed_state.id.to_s)
+        end
+      end
+    end
+  end
 end