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First stage of migration to object assets for frontend.

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This commit is contained in:
Martin Edenhofer 2013-08-19 08:29:49 +02:00
parent e4bfb82e06
commit ddc99ca406
32 changed files with 614 additions and 446 deletions
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47
app/assets/javascripts/app/controllers/_dashboard/activity_stream.js.coffee
View file

@ -1,10 +1,6 @@
class App.DashboardActivityStream extends App.Controller
events:
'click [data-type=edit]': 'zoom'
constructor: ->
super
@items = []
@fetch()
@ -36,34 +32,29 @@ class App.DashboardActivityStream extends App.Controller
load: (data) =>
items = data.activity_stream
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load ticket collection
App.Collection.load( type: 'Ticket', data: data.tickets )
# load article collection
App.Collection.load( type: 'TicketArticle', data: data.articles )
# load collections
App.Event.trigger 'loadAssets', data.assets
@render(items)
render: (items) ->
# load user data
for item in items
item.created_by = App.User.find( item.created_by_id )
# load ticket data
for item in items
item.data = {}
if item.history_object is 'Ticket'
item.data.title = App.Ticket.find( item.o_id ).title
if item.history_object is 'Ticket::Article'
ticket = App.Ticket.find( item.o_id )
item.link = '#ticket_zoom/' + ticket.id
item.title = ticket.title
item.type = item.history_object
item.updated_by_id = ticket.updated_by_id
item.updated_by = App.User.find( ticket.updated_by_id )
else if item.history_object is 'Ticket::Article'
article = App.TicketArticle.find( item.o_id )
item.history_object = 'Article'
item.sub_o_id = article.id
item.o_id = article.ticket_id
item.data.title = article.subject
ticket = App.Ticket.find( article.ticket_id )
item.link = '#ticket_zoom/' + ticket.id + '/' + article.od
item.title = article.subject || ticket.title
item.type = item.history_object
item.updated_by_id = article.updated_by_id
item.updated_by = App.User.find( article.updated_by_id )
html = App.view('dashboard/activity_stream')(
head: 'Activity Stream',
@ -76,11 +67,3 @@ class App.DashboardActivityStream extends App.Controller
# start user popups
@userPopups('left')
zoom: (e) =>
e.preventDefault()
id = $(e.target).parents('[data-id]').data('id')
subid = $(e.target).parents('[data-subid]').data('subid')
if subid
@navigate 'ticket/zoom/' + id + '/' + subid
else
@navigate 'ticket/zoom/' + id

26
app/assets/javascripts/app/controllers/_dashboard/recent_viewed.js.coffee
View file

@ -1,7 +1,4 @@
class App.DashboardRecentViewed extends App.Controller
events:
'click [data-type=edit]': 'zoom'
constructor: ->
super
@ -16,28 +13,21 @@ class App.DashboardRecentViewed extends App.Controller
limit: 5,
}
processData: true,
# data: JSON.stringify( view: @view ),
success: (data, status, xhr) =>
@items = data.recent_viewed
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load ticket collection
App.Collection.load( type: 'Ticket', data: data.tickets )
# load collections
App.Event.trigger 'loadAssets', data.assets
@render()
)
render: ->
# load user data
for item in @items
item.created_by = App.User.find( item.created_by_id )
# load ticket data
for item in @items
item.ticket = App.User.find( item.o_id )
item.link = '#ticket_zoom/' + item.o_id
item.title = App.Ticket.find( item.o_id ).title
item.type = item.recent_view_object
html = App.view('dashboard/recent_viewed')(
head: 'Recent Viewed',
@ -49,9 +39,3 @@ class App.DashboardRecentViewed extends App.Controller
# start user popups
@userPopups('left')
zoom: (e) =>
e.preventDefault()
id = $(e.target).parents('[data-id]').data('id')
@navigate 'ticket/zoom/' + id

15
app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
View file

@ -48,11 +48,8 @@ class App.DashboardTicket extends App.Controller
data.ajax = false
App.Store.write( @key, data )
# load user collection
App.Collection.load( type: 'User', data: data.collections.users )
# load ticket collection
App.Collection.load( type: 'Ticket', data: data.collections.tickets )
# load collections
App.Event.trigger 'loadAssets', data.assets
# get meta data
App.Overview.refresh( data.overview, options: { clear: true } )
@ -71,12 +68,12 @@ class App.DashboardTicket extends App.Controller
render: (data) ->
return if !data
return if !data.ticket_list
return if !data.ticket_ids
return if !data.overview
@overview = data.overview
@tickets_count = data.tickets_count
@ticket_list = data.ticket_list
@ticket_ids = data.ticket_ids
# FIXME 10
pages_total = parseInt( ( @tickets_count / 10 ) + 0.99999 ) || 1
html = App.view('dashboard/ticket')(
@ -94,8 +91,8 @@ class App.DashboardTicket extends App.Controller
i = start
while i < end
i = i + 1
if @ticket_list[ i - 1 ]
@tickets_in_table.push App.Ticket.retrieve( @ticket_list[ i - 1 ] )
if @ticket_ids[ i - 1 ]
@tickets_in_table.push App.Ticket.retrieve( @ticket_ids[ i - 1 ] )
shown_all_attributes = @ticketTableAttributes( App.Overview.find(@overview.id).view.d )
new App.ControllerTable(

45
app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
View file

@ -35,12 +35,18 @@ class App.TicketCreate extends App.Controller
title: 'Email'
@article_attributes = article_sender_type_map[@type]
# remember split info if exists
split = ''
if @ticket_id && @article_id
split = "/#{@ticket_id}/#{@article_id}"
# if no map entry exists, route to default
if !@article_attributes
@navigate '#ticket_create/' + default_type
@navigate '#ticket_create/' + default_type + split
return
# update navbar highlighting
@navupdate '#ticket_create/' + @type + '/id/' + @id
@navupdate '#ticket_create/' + @type + '/id/' + @id + split
@fetch(params)
@ -97,8 +103,8 @@ class App.TicketCreate extends App.Controller
# get edit form attributes
@edit_form = cache.edit_form
# load user collection
App.Collection.load( type: 'User', data: cache.users )
# load collections
App.Event.trigger 'loadAssets', cache.assets
@render()
else
@ -118,17 +124,11 @@ class App.TicketCreate extends App.Controller
# get edit form attributes
@edit_form = data.edit_form
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load collections
App.Event.trigger 'loadAssets', data.assets
# load ticket collection
if data.ticket && data.articles
App.Collection.load( type: 'Ticket', data: [data.ticket] )
# load article collections
App.Collection.load( type: 'TicketArticle', data: data.articles || [] )
# render page
# split ticket
if data.split && data.split.ticket_id && data.split.article_id
t = App.Ticket.find( params.ticket_id ).attributes()
a = App.TicketArticle.find( params.article_id )
@ -137,6 +137,8 @@ class App.TicketCreate extends App.Controller
t.customer_id_autocompletion = a.from
t.subject = a.subject || t.title
t.body = a.body
# render page
@render( options: t )
)
@ -386,8 +388,13 @@ class TicketCreateRouter extends App.ControllerPermanent
# create new uniq form id
if !params['id']
# remember split info if exists
split = ''
if params['ticket_id'] && params['article_id']
split = "/#{params['ticket_id']}/#{params['article_id']}"
id = Math.floor( Math.random() * 99999 )
@navigate "#ticket_create/#{params['type']}/id/#{id}"
@navigate "#ticket_create/#{params['type']}/id/#{id}#{split}"
return
# cleanup params
@ -399,14 +406,16 @@ class TicketCreateRouter extends App.ControllerPermanent
App.TaskManager.add( 'TicketCreateScreen-' + params['type'] + '-' + params['id'], 'TicketCreate', clean_params )
# split ticket
App.Config.set( 'ticket_create/:ticket_id/:article_id', TicketCreateRouter, 'Routes' )
# create new ticket routs/controller
App.Config.set( 'ticket_create', TicketCreateRouter, 'Routes' )
App.Config.set( 'ticket_create/:type', TicketCreateRouter, 'Routes' )
App.Config.set( 'ticket_create/:type/id/:id', TicketCreateRouter, 'Routes' )
# split ticket
App.Config.set( 'ticket_create/:type/:ticket_id/:article_id', TicketCreateRouter, 'Routes' )
App.Config.set( 'ticket_create/:type/id/:id/:ticket_id/:article_id', TicketCreateRouter, 'Routes' )
# set new task actions
App.Config.set( 'TicketNewCallOutbound', { prio: 8001, name: 'Call Outbound', target: '#ticket_create/call_outbound', role: ['Agent'] }, 'TaskActions' )
App.Config.set( 'TicketNewCallInbound', { prio: 8002, name: 'Call Inbound', target: '#ticket_create/call_inbound', role: ['Agent'] }, 'TaskActions' )

21
app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
View file

@ -15,23 +15,9 @@ class App.TicketHistory extends App.ControllerModal
type: 'GET',
url: @apiPath + '/ticket_history/' + ticket_id,
success: (data, status, xhr) =>
# remember ticket
@ticket = data.ticket
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load ticket collection
App.Collection.load( type: 'Ticket', data: [data.ticket] )
# load history_type collections
App.Collection.load( type: 'HistoryType', data: data.history_types )
# load history_object collections
App.Collection.load( type: 'HistoryObject', data: data.history_objects )
# load history_attributes collections
App.Collection.load( type: 'HistoryAttribute', data: data.history_attributes )
# load collections
App.Event.trigger 'loadAssets', data.assets
# load history collections
App.History.deleteAll()
@ -53,7 +39,7 @@ class App.TicketHistory extends App.ControllerModal
@userPopups()
# show frontend times
@delay( @frontendTimeUpdate, 200, 'ui-time-update' )
@delay( @frontendTimeUpdate, 300, 'ui-time-update' )
sortorder: (e) ->
e.preventDefault()
@ -72,7 +58,6 @@ class App.TicketHistory extends App.ControllerModal
state: @sortstate
)
@modalShow()
# enable user popups

33
app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
View file

@ -24,13 +24,13 @@ class Index extends App.ControllerContent
# use cache
cache = App.Store.get( 'ticket_create_attributes' )
if cache && !params.ticket_id && !params.article_id
if cache
# get edit form attributes
@edit_form = cache.edit_form
# load user collection
App.Collection.load( type: 'User', data: cache.users )
# load collections
App.Event.trigger 'loadAssets', cache.assets
@render()
else
@ -38,10 +38,6 @@ class Index extends App.ControllerContent
id: 'ticket_create',
type: 'GET',
url: @apiPath + '/ticket_create',
data: {
ticket_id: params.ticket_id,
article_id: params.article_id,
},
processData: true,
success: (data, status, xhr) =>
@ -51,27 +47,10 @@ class Index extends App.ControllerContent
# get edit form attributes
@edit_form = data.edit_form
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load collections
App.Event.trigger 'loadAssets', data.assets
# load ticket collection
if data.ticket && data.articles
App.Collection.load( type: 'Ticket', data: [data.ticket] )
# load article collections
App.Collection.load( type: 'TicketArticle', data: data.articles || [] )
# render page
t = App.Ticket.find( params.ticket_id ).attributes()
a = App.TicketArticle.find( params.article_id )
# reset owner
t.owner_id = 0
t.customer_id_autocompletion = a.from
t.subject = a.subject || t.title
t.body = a.body
@log 'CustomerTicketCreate', 'notice', 'created', t
@render( options: t )
@render()
)
render: (template = {}) ->

6
app/assets/javascripts/app/controllers/dashboard.js.coffee
View file

@ -53,9 +53,9 @@ class Index extends App.ControllerContent
# },
# },
# recent_viewed: {
# controller: App.DashboardRecentViewed,
# }
recent_viewed: {
controller: App.DashboardRecentViewed,
}
}
}

7
app/assets/javascripts/app/controllers/link_info_widget.js.coffee
View file

@ -23,11 +23,8 @@ class App.LinkInfo extends App.Controller
success: (data, status, xhr) =>
@links = data.links
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load ticket collection
App.Collection.load( type: 'Ticket', data: data.tickets )
# load collections
App.Event.trigger 'loadAssets', data.assets
@render()
)

46
app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
View file

@ -82,7 +82,7 @@ class App.TicketZoom extends App.Controller
@log 'diff', diff
# notify if ticket changed not by my self
if !_.isEmpty(diff) && data.ticket.updated_by_id isnt @Session.all().id
if !_.isEmpty(diff) && data.asset.ticket[0].updated_by_id isnt @Session.all().id
App.TaskManager.notify( @task_key )
# rerender edit box
@ -112,20 +112,19 @@ class App.TicketZoom extends App.Controller
# reset old indexes
@ticket = undefined
# remember article ids
@ticket_article_ids = data.ticket_article_ids
# get edit form attributes
@edit_form = data.edit_form
# get signature
@signature = data.signature
# load user collection
App.Collection.load( type: 'User', data: data.users )
# load ticket collection
App.Collection.load( type: 'Ticket', data: [data.ticket] )
# load article collections
App.Collection.load( type: 'TicketArticle', data: data.articles )
# load collections
App.Event.trigger 'loadAssets', data.assets
# render page
@render(force)
@ -196,9 +195,10 @@ class App.TicketZoom extends App.Controller
ArticleView: =>
# show article
new ArticleView(
ticket: @ticket
el: @el.find('.article-view')
ui: @
ticket: @ticket
ticket_article_ids: @ticket_article_ids
el: @el.find('.article-view')
ui: @
)
Edit: =>
@ -570,7 +570,7 @@ class ArticleView extends App.Controller
# get all articles
@articles = []
for article_id in @ticket.article_ids
for article_id in @ticket_article_ids
article = App.TicketArticle.retrieve( article_id )
@articles.push article
@ -620,16 +620,16 @@ class ArticleView extends App.Controller
checkIfSignatureIsNeeded: (article_type) =>
# add signature
if @ui.signature && @ui.signature.body && article_type.name is 'email'
body = @ui.el.find('[name="body"]').val() || ''
regexp = new RegExp( escapeRegExp( @ui.signature.body ) , 'i')
if !body.match(regexp)
body = body + "\n" + @ui.signature.body
@ui.el.find('[name="body"]').val( body )
# add signature
if @ui.signature && @ui.signature.body && article_type.name is 'email'
body = @ui.el.find('[name="body"]').val() || ''
regexp = new RegExp( escapeRegExp( @ui.signature.body ) , 'i')
if !body.match(regexp)
body = body + "\n" + @ui.signature.body
@ui.el.find('[name="body"]').val( body )
# update textarea size
@ui.el.find('[name="body"]').trigger('change')
# update textarea size
@ui.el.find('[name="body"]').trigger('change')
reply: (e) =>
e.preventDefault()
@ -774,7 +774,7 @@ class Article extends App.Controller
actions.push {
name: 'split'
type: 'split'
href: '#ticket_create/' + @article.ticket_id + '/' + @article.id
href: '#ticket_create/call_inbound/' + @article.ticket_id + '/' + @article.id
}
@article.actions = actions

22
app/assets/javascripts/app/lib/app_post/collection.js.coffee
View file

@ -19,6 +19,28 @@ class _collectionSingleton extends Spine.Module
constructor: (@args) ->
# add trigger - bind new events
App.Event.bind 'loadAssets', (data) =>
if data
for type, collections of data
if type is 'users'
type = 'User'
if type is 'tickets'
type = 'Ticket'
if type is 'ticket_article'
type = 'TicketArticle'
if type is 'organization'
type = 'Organization'
if type is 'history_object'
type = 'HistoryObject'
if type is 'history_type'
type = 'HistoryType'
if type is 'history_attribute'
type = 'HistoryAttribute'
@log 'debug', 'loadCollection:trigger', type, collections
@load( localStorage: data.localStorage, type: type, data: collections )
# add trigger - bind new events
App.Event.bind 'loadCollection', (data) =>

11
app/assets/javascripts/app/models/organization.js.coffee
View file

@ -13,3 +13,14 @@ class App.Organization extends App.Model
'name',
'shared',
]
@_fillUp: (data) ->
# addd users of organization
if data['user_ids']
data['user_ids'] = []
for user_id in data['user_ids']
if App.User.exists( user_id )
user = App.User.find( user_id )
data['user_ids'].push user
data

4
app/assets/javascripts/app/views/dashboard/activity_stream.jst.eco
View file

@ -3,8 +3,8 @@
<h2 class="can-move"><%- @T( @head ) %></h2>
<dl>
<% for item in @items: %>
<dt><span class="user-data" data-id="<%= item.created_by_id %>">"<%= item.created_by.displayName() %>"</span></dt>
<dd><%- @T( item.history_type ) %> <span data-id="<%= item.o_id %>" data-subid="<%= item.sub_o_id %>"><a data-type="edit" href="#"><%= item.history_object %><% if item.data.title: %> (<%= item.data.title %>)<% end %></a></span>.</dd>
<dt><span class="user-data" data-id="<%= item.updated_by_id %>">"<%= item.updated_by.displayName() %>"</span></dt>
<dd><%- @T( item.history_type ) %> <a href="<%- item.link %>"><%= item.type %><% if item.title: %> (<%= item.title %>)<% end %></a>.</dd>
<% end %>
</dl>
</div>

2
app/assets/javascripts/app/views/dashboard/recent_viewed.jst.eco
View file

@ -3,7 +3,7 @@
<h2 class="can-move"><%- @T( @head ) %></h2>
<ul>
<% for item in @items: %>
<li><span data-id="<%= item.o_id %>"><a data-type="edit" href="#"><%= item.history_object.name %> (<%= item.ticket.title %>)</a></span></li>
<li><span data-id="<%= item.o_id %>"><a href="<%= item.link %>"><%= item.type %> (<%= item.title %>)</a></span></li>
<% end %>
</ul>
</div>

22
app/controllers/links_controller.rb
View file

@ -10,32 +10,20 @@ class LinksController < ApplicationController
:link_object_value => params[:link_object_value],
)
#
tickets = []
users = {}
assets = {}
link_list = []
links.each { |item|
link_list.push item
if item['link_object'] == 'Ticket'
data = Ticket.lookup( :id => item['link_object_value'] )
tickets.push data
if !users[ data['owner_id'] ]
users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
end
if !users[ data['customer_id'] ]
users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
end
if !users[ data['created_by_id'] ]
users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
end
ticket = Ticket.lookup( :id => item['link_object_value'] )
assets = ticket.assets(assets)
end
}
# return result
render :json => {
:links => link_list,
:tickets => tickets,
:users => users,
:links => link_list,
:assets => assets,
}
end

23
app/controllers/search_controller.rb
View file

@ -12,13 +12,11 @@ class SearchController < ApplicationController
:query => params[:term],
:current_user => current_user,
)
users_data = {}
assets = {}
ticket_result = []
tickets.each do |ticket|
assets = ticket.assets(assets)
ticket_result.push ticket.id
users_data[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
users_data[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
users_data[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
end
# do query
@ -30,7 +28,7 @@ class SearchController < ApplicationController
user_result = []
users.each do |user|
user_result.push user.id
users_data[ user.id ] = User.user_data_full( user.id )
assets = user.assets(assets)
end
organizations = Organization.search(
@ -39,17 +37,10 @@ class SearchController < ApplicationController
:current_user => current_user,
)
organizations_data = {}
organization_result = []
organizations.each do |organization|
organization_result.push organization.id
organizations_data[ organization.id ] = Organization.find( organization.id ).attributes
organizations_data[ organization.id ][:user_ids] = []
users = User.where( :organization_id => organization.id ).limit(10)
users.each {|user|
users_data[ user.id ] = User.user_data_full( user.id )
organizations_data[ organization.id ][:user_ids].push user.id
}
assets = organization.assets(assets)
end
result = []
@ -77,11 +68,7 @@ class SearchController < ApplicationController
# return result
render :json => {
:load => {
:tickets => tickets,
:users => users_data,
:organizations => organizations_data,
},
:load => assets,
:result => result,
}
end

34
app/controllers/ticket_overviews_controller.rb
View file

@ -3,7 +3,7 @@
class TicketOverviewsController < ApplicationController
before_filter :authentication_check
# GET /api/v1/tickets
# GET /api/v1/ticket_overviews
def show
# get navbar overview data
@ -38,8 +38,7 @@ class TicketOverviewsController < ApplicationController
end
overview = Ticket::Overview.list(
:view => params[:view],
# :view_mode => params[:view_mode],
:current_user => User.find( current_user.id ),
:current_user => current_user,
:array => true,
)
if !overview
@ -48,20 +47,10 @@ class TicketOverviewsController < ApplicationController
end
# get related users
users = {}
tickets = []
overview[:ticket_list].each {|ticket_id|
data = Ticket.lookup( :id => ticket_id )
tickets.push data
if !users[ data['owner_id'] ]
users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
end
if !users[ data['customer_id'] ]
users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
end
if !users[ data['created_by_id'] ]
users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
end
assets = { :users => {} }
overview[:ticket_ids].each {|ticket_id|
ticket = Ticket.lookup( :id => ticket_id )
assets = ticket.assets(assets)
}
# get groups
@ -79,8 +68,8 @@ class TicketOverviewsController < ApplicationController
Group.find(group_id).users.each {|user|
next if !agents[ user.id ]
groups_users[ group_id ].push user.id
if !users[user.id]
users[user.id] = User.user_data_full(user.id)
if !assets[:users][user.id]
assets[:users][user.id] = User.user_data_full(user.id)
end
}
}
@ -88,15 +77,12 @@ class TicketOverviewsController < ApplicationController
# return result
render :json => {
:overview => overview[:overview],
:ticket_list => overview[:ticket_list],
:ticket_ids => overview[:ticket_ids],
:tickets_count => overview[:tickets_count],
:bulk => {
:group_id__owner_id => groups_users,
},
:collections => {
:users => users,
:tickets => tickets,
},
:assets => assets,
}
end

159
app/controllers/tickets_controller.rb
View file

@ -132,14 +132,13 @@ class TicketsController < ApplicationController
# get history of ticket
history = History.list( 'Ticket', params[:id], 'Ticket::Article' )
# get related users
users = {}
users[ ticket.owner_id ] = User.user_data_full( ticket.owner_id )
users[ ticket.customer_id ] = User.user_data_full( ticket.customer_id )
# get related assets
assets = ticket.assets({})
history_list = []
history.each do |item|
users[ item[:created_by_id] ] = User.user_data_full( item[:created_by_id] )
assets = item.assets(assets)
item_tmp = item.attributes
if item['history_object'] == 'Ticket::Article'
item_temp['type'] = 'Article ' + item['type'].to_s
@ -171,22 +170,12 @@ class TicketsController < ApplicationController
item_tmp.delete( 'related_o_id' )
end
history_list.push item_tmp
end
# fetch meta relations
history_objects = History::Object.all()
history_types = History::Type.all()
history_attributes = History::Attribute.all()
# return result
render :json => {
:ticket => ticket,
:users => users,
:history => history_list,
:history_objects => history_objects,
:history_types => history_types,
:history_attributes => history_attributes
:assets => assets,
:history => history_list,
}
end
@ -203,34 +192,18 @@ class TicketsController < ApplicationController
.limit(6)
# get related users
users = {}
tickets = []
assets = {}
ticket_list.each {|ticket|
data = Ticket.lookup( :id => ticket.id )
tickets.push data
if !users[ data['owner_id'] ]
users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
end
if !users[ data['customer_id'] ]
users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
end
if !users[ data['created_by_id'] ]
users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
end
if !users[ data['updated_by_id'] ]
users[ data['updated_by_id'] ] = User.user_data_full( data['updated_by_id'] )
end
ticket = Ticket.lookup( :id => ticket.id )
assets = ticket.assets(assets)
}
recent_viewed = RecentView.list_fulldata( current_user, 8 )
# return result
render :json => {
:customer => {
:tickets => tickets,
:users => users,
},
:recent => recent_viewed
:customer => assets,
:recent => recent_viewed
}
end
@ -295,18 +268,6 @@ class TicketsController < ApplicationController
ticket = Ticket.find( params[:id] )
return if !ticket_permission( ticket )
# get related users
users = {}
if !users[ticket.owner_id]
users[ticket.owner_id] = User.user_data_full( ticket.owner_id )
end
if !users[ticket.customer_id]
users[ticket.customer_id] = User.user_data_full( ticket.customer_id )
end
if !users[ticket.created_by_id]
users[ticket.created_by_id] = User.user_data_full( ticket.created_by_id )
end
# log object as viewed
if !params[:do_not_log] || params[:do_not_log].to_i == 0
log_view( ticket )
@ -328,58 +289,52 @@ class TicketsController < ApplicationController
)
end
# get related users
assets = {}
assets[:users] = {}
assets = ticket.assets(assets)
# get attributes to update
attributes_to_change = Ticket::ScreenOptions.attributes_to_change( :user => current_user, :ticket => ticket )
attributes_to_change[:owner_id].each { |user_id|
if !users[user_id]
users[user_id] = User.user_data_full( user_id )
if !assets[:users][user_id]
assets[:users][user_id] = User.user_data_full( user_id )
end
}
attributes_to_change[:group_id__owner_id].each {|group_id, user_ids|
user_ids.each {|user_id|
if !users[user_id]
users[user_id] = User.user_data_full( user_id )
if !assets[:users][user_id]
assets[:users][user_id] = User.user_data_full( user_id )
end
}
}
# get related articles
ticket = ticket.attributes
ticket[:article_ids] = []
articles = Ticket::Article.where( :ticket_id => params[:id] )
# get related users
articles_used = []
article_ids = []
articles.each {|article|
# ignore internal article if customer is requesting
next if article.internal == true && is_role('Customer')
article_tmp = article.attributes
# load article ids
ticket[:article_ids].push article_tmp['id']
article_ids.push article.id
# add attachment list to article
article_tmp['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => article.id )
# remember article
articles_used.push article_tmp
# load users
if !users[article.created_by_id]
users[article.created_by_id] = User.user_data_full( article.created_by_id )
end
# load assets
assets = article.assets(assets)
}
# return result
render :json => {
:ticket => ticket,
:articles => articles_used,
:signature => signature,
:users => users,
:edit_form => attributes_to_change,
:ticket_id => ticket.id,
:ticket_article_ids => article_ids,
:signature => signature,
:assets => assets,
:edit_form => attributes_to_change,
}
end
@ -393,65 +348,47 @@ class TicketsController < ApplicationController
# :article_id => params[:article_id]
)
users = {}
assets = {}
assets[:users] = {}
attributes_to_change[:owner_id].each { |user_id|
if !users[user_id]
users[user_id] = User.user_data_full( user_id )
if !assets[:users][user_id]
assets[:users][user_id] = User.user_data_full( user_id )
end
}
attributes_to_change[:group_id__owner_id].each {|group_id, user_ids|
user_ids.each {|user_id|
if !users[user_id]
users[user_id] = User.user_data_full( user_id )
if !assets[:users][user_id]
assets[:users][user_id] = User.user_data_full( user_id )
end
}
}
# split data
ticket = nil
articles = nil
split = {}
if params[:ticket_id] && params[:article_id]
ticket = Ticket.find( params[:ticket_id] )
# get related users
if !users[ticket.owner_id]
users[ticket.owner_id] = User.user_data_full( ticket.owner_id )
end
if !users[ticket.customer_id]
users[ticket.customer_id] = User.user_data_full( ticket.customer_id )
end
if !users[ticket.created_by_id]
users[ticket.created_by_id] = User.user_data_full( ticket.created_by_id )
end
split[:ticket_id] = ticket.id
assets = ticket.assets(assets)
owner_ids = []
ticket.agent_of_group.each { |user|
owner_ids.push user.id
if !users[user.id]
users[user.id] = User.user_data_full( user.id )
if !assets[:users][user.id]
assets[:users][user.id] = User.user_data_full( user.id )
end
}
# get related articles
ticket[:article_ids] = [ params[:article_id] ]
article = Ticket::Article.find( params[:article_id] )
# add attachment list to article
article['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => article.id )
# load users
if !users[article.created_by_id]
users[article.created_by_id] = User.user_data_full( article.created_by_id )
end
split[:article_id] = article.id
assets = article.assets(assets)
end
# return result
render :json => {
:ticket => ticket,
:articles => [ article ],
:users => users,
:split => split,
:assets => assets,
:edit_form => attributes_to_change,
}
end
@ -465,19 +402,17 @@ class TicketsController < ApplicationController
:query => params[:term],
:current_user => current_user,
)
users_data = {}
assets = {}
ticket_result = []
tickets.each do |ticket|
ticket_result.push ticket.id
users_data[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
users_data[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
users_data[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
assets = ticket.assets(assets)
end
# return result
render :json => {
:tickets => ticket_result,
:users => users_data,
:assets => assets,
}
end

42
app/models/history.rb
View file

@ -1,6 +1,8 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
class History < ApplicationModel
include History::Assets
self.table_name = 'histories'
belongs_to :history_type, :class_name => 'History::Type'
belongs_to :history_object, :class_name => 'History::Object'
@ -157,51 +159,27 @@ return all histoy entries of an object
activity_stream = History.activity_stream( user, limit )
# get related users
users = {}
tickets = []
articles = []
assets = {}
activity_stream.each {|item|
# load article ids
if item['history_object'] == 'Ticket'
ticket = Ticket.find( item['o_id'] ).attributes
tickets.push ticket
# load users
if !users[ ticket['owner_id'] ]
users[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
end
if !users[ ticket['customer_id'] ]
users[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
end
ticket = Ticket.find( item['o_id'] )
assets = ticket.assets(assets)
end
if item['history_object'] == 'Ticket::Article'
article = Ticket::Article.find( item['o_id'] ).attributes
if !article['subject'] || article['subject'] == ''
article['subject'] = Ticket.find( article['ticket_id'] ).title
end
articles.push article
# load users
if !users[ article['created_by_id'] ]
users[ article['created_by_id'] ] = User.user_data_full( article['created_by_id'] )
end
article = Ticket::Article.find( item['o_id'] )
assets = article.assets(assets)
end
if item['history_object'] == 'User'
users[ item['o_id'] ] = User.user_data_full( item['o_id'] )
end
# load users
if !users[ item['created_by_id'] ]
users[ item['created_by_id'] ] = User.user_data_full( item['created_by_id'] )
user = User.find( item['o_id'] )
assets = user.assets(assets)
end
}
return {
:activity_stream => activity_stream,
:tickets => tickets,
:articles => articles,
:users => users,
:assets => assets,
}
end

46
app/models/history/assets.rb Normal file
View file

@ -0,0 +1,46 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module History::Assets
=begin
get all assets / related models for this history entry
history = History.find(123)
result = history.assets( assets_if_exists )
returns
result = {
:users => {
123 => user_model_123,
1234 => user_model_1234,
}
}
=end
def assets (data)
if !data[:users]
data[:users] = {}
end
if !data[:users][ self['created_by_id'] ]
data[:users][ self['created_by_id'] ] = User.user_data_full( self['created_by_id'] )
end
# fetch meta relations
if !data[:history_object]
data[:history_object] = History::Object.all()
end
if !data[:history_type]
data[:history_type] = History::Type.all()
end
if !data[:history_attribute]
data[:history_attribute] = History::Attribute.all()
end
data
end
end

35
app/models/organization.rb
View file

@ -1,37 +1,10 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
class Organization < ApplicationModel
include Organization::Assets
extend Organization::Search
has_and_belongs_to_many :users
validates :name, :presence => true
def self.search(params)
# get params
query = params[:query]
limit = params[:limit] || 10
current_user = params[:current_user]
# enable search only for agents and admins
return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
# do query
organizations = Organization.find(
:all,
:limit => limit,
:conditions => ['name LIKE ? OR note LIKE ?', "%#{query}%", "%#{query}%"],
:order => 'name'
)
# if only a few organizations are found, search for names of users
if organizations.length <= 3
organizations = Organization.select('DISTINCT(organizations.id)').joins('LEFT OUTER JOIN users ON users.organization_id = organizations.id').find(
:all,
:limit => limit,
:conditions => ['users.firstname LIKE ? or users.lastname LIKE ? or users.email LIKE ?', "%#{query}%", "%#{query}%", "%#{query}%"],
:order => 'organizations.name'
)
end
return organizations
end
end
end

43
app/models/organization/assets.rb Normal file
View file

@ -0,0 +1,43 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module Organization::Assets
=begin
get all assets / related models for this organization
organization = Organization.find(123)
result = organization.assets( assets_if_exists )
returns
result = {
:organizations => {
123 => organization_model_123,
1234 => organization_model_1234,
}
}
=end
def assets (data)
if !data[:organizations]
data[:organizations] = {}
end
if !data[:users]
data[:users] = {}
end
if !data[:organizations][ self.id ]
data[:organizations][ self.id ] = self.attributes
data[:organizations][ self.id ][:user_ids] = []
users = User.where( :organization_id => self.id ).limit(10)
users.each {|user|
data[:users][ user.id ] = User.user_data_full( user.id )
data[:organizations][ self.id ][:user_ids].push user.id
}
end
data
end
end

62
app/models/organization/search.rb Normal file
View file

@ -0,0 +1,62 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module Organization::Search
=begin
search organizations
result = Organization.search(
:current_user => User.find(123),
:query => 'search something',
:limit => 15,
)
returns
result = [organization_model1, organization_model2]
=end
def search(params)
# get params
query = params[:query]
limit = params[:limit] || 10
current_user = params[:current_user]
# enable search only for agents and admins
return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
# do query
organizations = Organization.find(
:all,
:limit => limit,
:conditions => ['name LIKE ? OR note LIKE ?', "%#{query}%", "%#{query}%"],
:order => 'name'
)
# if only a few organizations are found, search for names of users
if organizations.length <= 3
organizations_by_user = Organization.select('DISTINCT(organizations.id)').joins('LEFT OUTER JOIN users ON users.organization_id = organizations.id').find(
:all,
:limit => limit,
:conditions => ['users.firstname LIKE ? or users.lastname LIKE ? or users.email LIKE ?', "%#{query}%", "%#{query}%", "%#{query}%"],
:order => 'organizations.name'
)
organizations_by_user.each {|organization_by_user|
puts 'OOO ' + organization_by_user.inspect
organization_exists = false
organizations.each {|organization|
if organization.id == organization_by_user.id
organization_exists = true
end
}
if !organization_exists
organizations.push organization
end
}
end
organizations
end
end

23
app/models/recent_view.rb
View file

@ -44,14 +44,14 @@ class RecentView < ApplicationModel
recent_viewed = self.list( user, limit )
# get related users
users = {}
tickets = []
assets = {}
ticket_ids = []
recent_viewed.each {|item|
# load article ids
# if item.recent_view_object == 'Ticket'
ticket = Ticket.find( item['o_id'] ).attributes
tickets.push ticket
ticket = Ticket.find( item['o_id'] )
ticket_ids.push ticket.id
# end
# if item.recent_view_object 'Ticket::Article'
# tickets.push Ticket::Article.find(item.o_id)
@ -60,21 +60,12 @@ class RecentView < ApplicationModel
# tickets.push User.find(item.o_id)
# end
# load users
if !users[ ticket['owner_id'] ]
users[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
end
if !users[ ticket['created_by_id'] ]
users[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
end
if !users[ item['created_by_id'] ]
users[ item['created_by_id'] ] = User.user_data_full( item['created_by_id'] )
end
assets = ticket.assets(assets)
}
return {
:recent_viewed => recent_viewed,
:tickets => tickets,
:users => users,
:ticket_ids => ticket_ids,
:assets => assets,
}
end

1
app/models/ticket.rb
View file

@ -25,6 +25,7 @@ class Ticket < ApplicationModel
include Ticket::Escalation
include Ticket::Subject
include Ticket::Permission
include Ticket::Assets
extend Ticket::Search
attr_accessor :callback_loop

2
app/models/ticket/article.rb
View file

@ -1,6 +1,8 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
class Ticket::Article < ApplicationModel
include Ticket::Article::Assets
after_create :attachment_check
belongs_to :ticket
belongs_to :ticket_article_type, :class_name => 'Ticket::Article::Type'

48
app/models/ticket/article/assets.rb Normal file
View file

@ -0,0 +1,48 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Article::Assets
=begin
get all assets / related models for this article
article = Ticket::Article.find(123)
result = article.assets( assets_if_exists )
returns
result = {
:users => {
123 => user_model_123,
1234 => user_model_1234,
}
:article => [ article_model1 ],
}
=end
def assets (data)
if !data[:ticket_article]
data[:ticket_article] = {}
end
if !data[:ticket_article][ self.id ]
data[:ticket_article][ self.id ] = self.attributes
# add attachment list to article
data[:ticket_article][ self.id ]['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => self.id )
end
if !data[:users]
data[:users] = {}
end
if !data[:users][ self['created_by_id'] ]
data[:users][ self['created_by_id'] ] = User.user_data_full( self['created_by_id'] )
end
if !data[:users][ self['updated_by_id'] ]
data[:users][ self['updated_by_id'] ] = User.user_data_full( self['updated_by_id'] )
end
data
end
end

51
app/models/ticket/assets.rb Normal file
View file

@ -0,0 +1,51 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Assets
=begin
get all assets / related models for this ticket
ticket = Ticket.find(123)
result = ticket.assets( assets_if_exists )
returns
result = {
:users => {
123 => user_model_123,
1234 => user_model_1234,
}
:tickets => [ ticket_model1 ]
}
=end
def assets (data)
if !data[:tickets]
data[:tickets] = {}
end
if !data[:tickets][ self.id ]
data[:tickets][ self.id ] = self.attributes
end
if !data[:users]
data[:users] = {}
end
if !data[:users][ self['owner_id'] ]
data[:users][ self['owner_id'] ] = User.user_data_full( self['owner_id'] )
end
if !data[:users][ self['customer_id'] ]
data[:users][ self['customer_id'] ] = User.user_data_full( self['customer_id'] )
end
if !data[:users][ self['created_by_id'] ]
data[:users][ self['created_by_id'] ] = User.user_data_full( self['created_by_id'] )
end
if !data[:users][ self['updated_by_id'] ]
data[:users][ self['updated_by_id'] ] = User.user_data_full( self['updated_by_id'] )
end
data
end
end

2
app/models/ticket/overview.rb
View file

@ -164,7 +164,7 @@ returns
count()
return {
:ticket_list => ticket_ids,
:ticket_ids => ticket_ids,
:tickets_count => tickets_count,
:overview => overview_selected_raw,
}

39
app/models/user.rb
View file

@ -4,6 +4,9 @@ require 'digest/sha2'
require 'organization'
class User < ApplicationModel
include User::Assets
extend User::Search
before_create :check_name, :check_email, :check_login, :check_image, :check_password
before_update :check_password, :check_image, :check_email, :check_login_update
after_create :notify_clients_after_create
@ -283,42 +286,6 @@ returns
return user
end
=begin
search user
result = User.search(
:query => 'some search term'
:limit => 15,
:current_user => user_model,
)
returns
result = [user_model1, user_model2, ...]
=end
def self.search(params)
# get params
query = params[:query]
limit = params[:limit] || 10
current_user = params[:current_user]
# enable search only for agents and admins
return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
# do query
users = User.find(
:all,
:limit => limit,
:conditions => ['(firstname LIKE ? or lastname LIKE ? or email LIKE ?) AND id != 1', "%#{query}%", "%#{query}%", "%#{query}%"],
:order => 'firstname'
)
return users
end
def self.find_fulldata(user_id)
cache = self.cache_get(user_id, true)

34
app/models/user/assets.rb Normal file
View file

@ -0,0 +1,34 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module User::Assets
=begin
get all assets / related models for this user
user = User.find(123)
result = user.assets( assets_if_exists )
returns
result = {
:users => {
123 => user_model_123,
1234 => user_model_1234,
}
}
=end
def assets (data)
if !data[:users]
data[:users] = {}
end
if !data[:users][ self.id ]
data[:users][ self.id ] = User.user_data_full( self.id )
end
data
end
end

57
app/models/user/search.rb Normal file
View file

@ -0,0 +1,57 @@
# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
module User::Search
=begin
search tickets
result = Ticket.search(
:current_user => User.find(123),
:query => 'search something',
:limit => 15,
)
returns
result = [ticket_model1, ticket_model2]
=end
=begin
search user
result = User.search(
:query => 'some search term'
:limit => 15,
:current_user => user_model,
)
returns
result = [user_model1, user_model2, ...]
=end
def search(params)
# get params
query = params[:query]
limit = params[:limit] || 10
current_user = params[:current_user]
# enable search only for agents and admins
return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
# do query
users = User.find(
:all,
:limit => limit,
:conditions => ['(firstname LIKE ? or lastname LIKE ? or email LIKE ?) AND id != 1', "%#{query}%", "%#{query}%", "%#{query}%"],
:order => 'firstname'
)
return users
end
end

52
db/migrate/20130817000001_update_auth.rb Normal file
View file

@ -0,0 +1,52 @@
class UpdateAuth < ActiveRecord::Migration
def up
Setting.create_or_update(
:title => 'Authentication via OTRS',
:name => 'auth_otrs',
:area => 'Security::Authentication',
:description => 'Enables user authentication via OTRS.',
:state => {
:adapter => 'Auth::Otrs',
:required_group_ro => 'stats',
:group_rw_role_map => {
'admin' => 'Admin',
'stats' => 'Report',
},
:group_ro_role_map => {
'stats' => 'Report',
},
:always_role => {
'Agent' => true,
},
},
:frontend => false
)
Setting.create_or_update(
:title => 'Authentication via LDAP',
:name => 'auth_ldap',
:area => 'Security::Authentication',
:description => 'Enables user authentication via LDAP.',
:state => {
:adapter => 'Auth::Ldap',
:host => 'localhost',
:port => 389,
:bind_dn => 'cn=Manager,dc=example,dc=org',
:bind_pw => 'example',
:uid => 'mail',
:base => 'dc=example,dc=org',
:always_filter => '',
:always_roles => ['Admin', 'Agent'],
:always_groups => ['Users'],
:sync_params => {
:firstname => 'sn',
:lastname => 'givenName',
:email => 'mail',
:login => 'mail',
},
},
:frontend => false
)
end
def down
end
end