diff --git a/app/models/channel/email_parser.rb b/app/models/channel/email_parser.rb
index fe215fc52..8d1d6e5f3 100644
--- a/app/models/channel/email_parser.rb
+++ b/app/models/channel/email_parser.rb
@@ -512,9 +512,13 @@ returns
         if !group
           group = Group.first
         end
+        title = mail[:subject]
+        if title.blank?
+          title = '-'
+        end
         ticket = Ticket.new(
           group_id: group.id,
-          title: mail[:subject] || '',
+          title: title,
           preferences: preferences,
         )
         set_attributes_by_x_headers(ticket, 'ticket', mail)
diff --git a/test/unit/email_process_test.rb b/test/unit/email_process_test.rb
index 2b7c71655..4004a703c 100644
--- a/test/unit/email_process_test.rb
+++ b/test/unit/email_process_test.rb
@@ -72,6 +72,51 @@ Some Textäöü",
       {
         data: "From: me@example.com
 To: customer@example.com
+Subject:
+
+Some Textäöü without subject#1",
+        channel: {
+          trusted: false,
+        },
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: '-',
+          },
+          1 => {
+            body: 'Some Textäöü without subject#1',
+            sender: 'Customer',
+            type: 'email',
+            internal: false,
+          },
+        },
+      },
+      {
+        data: "From: me@example.com
+To: customer@example.com
+
+Some Textäöü without subject#2",
+        channel: {
+          trusted: false,
+        },
+        success: true,
+        result: {
+          0 => {
+            priority: '2 normal',
+            title: '-',
+          },
+          1 => {
+            body: 'Some Textäöü without subject#2',
+            sender: 'Customer',
+            type: 'email',
+            internal: false,
+          },
+        },
+      },
+      {
+        data: "From: me@example.com
+To: customer@example.com
 Subject: äöü some subject
 
 Some Textäöü".encode('ISO-8859-1'),
@@ -79,7 +124,7 @@ Some Textäöü".encode('ISO-8859-1'),
         result: {
           0 => {
             priority: '2 normal',
-            title: '', # should be äöü some subject, but can not be parsed from mime tools
+            title: '-', # should be äöü some subject, but can not be parsed from mime tools
           },
           1 => {
             body: 'Some Textäöü',
@@ -206,7 +251,7 @@ Some Text",
         result: {
           0 => {
             priority: '2 normal',
-            title: '',
+            title: '-',
           },
           1 => {
             from: 'marketingmanager@nthcpghana.com',