Show escalation only for agents.
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@ -22,7 +22,7 @@
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<%- @T( @ticket.ticket_state.name ) %> -
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<%- @T( @ticket.ticket_priority.name ) %> -
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<span class="humanTimeFromNow" data-time="<%- @ticket.created_at %>">?</span>
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<% if @isCustomer && @ticket.escalation_time: %>
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<% if !@isCustomer && @ticket.escalation_time: %>
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- <%- @T('Escalation in') %>
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<span class="humanTimeFromNow escalation" data-time="<%- @ticket.escalation_time %>">?</span>
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<% end %>
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